Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time used this company, it was a very good experience, delivery was quick & product excellent.”

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Posted 1 year ago

Thank you for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase! Best wishes, Poppy

Posted 1 year ago

“Such lovely lights. There’s definitely something for everyone with such a huge choice available!”

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Posted 1 year ago

Thank you for your review, we are so pleased to hear you're such a fan of our products! Best wishes, Poppy

Posted 1 year ago

“Great range of products, and good quality (important) and delivery is really good”

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Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Kind regards, Poppy

Posted 1 year ago

“Lovely range of products , excellent quality. Customer service is 5 star Packaging is 5 star Delivery is prompt and professional After spending £3000 I’ll be back for the next project 😊”

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Posted 1 year ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Poppy

Posted 1 year ago

“Great product and great service”

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Posted 1 year ago

Hi Michael, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Great lights at an affordable price.”

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Posted 1 year ago

Hi Jane, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Excellent service, excellent quality, if only all online shops were like this. Well done Pooky.”

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Posted 1 year ago

Hi Phil, We truly appreciate your kind words and are thrilled to hear that you found our service and quality to be excellent. Your satisfaction is our top priority, and we couldn't be happier knowing that we're meeting your expectations. We couldn't agree more with your sentiment about online shopping experiences. We strive to provide a seamless and enjoyable journey for our customers, and it warms our hearts to know that we've succeeded with you. We will continue to work hard to maintain this level of excellence and deliver the very best products and service. Thank you for your generous support and for choosing Pooky. Your words of encouragement mean the world to us! Best wishes, Mara

Posted 1 year ago

“Good products bought many delivery good and great service front support”

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Posted 1 year ago

Hi Christine, We are a glad to know that you have had a positive experience with our delivery service and found our customer support team to be helpful. Your feedback is truly invaluable to us. We want to take this opportunity to express our gratitude for being a loyal customer. Your continued support means the world to us and drives us to constantly improve our services. Thank you for your wonderful review and for choosing Pooky. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“The Pixii lamp is one of many lights we’ve had from Pooky and like everything else it’s fabulous.”

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Posted 1 year ago

Hi Gaynor, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and we are so happy you’re part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“Love ❤️ all my lampshades ...I'm hooked”

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Posted 1 year ago

Hi Vanessa, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 1 year ago

“Unfortunately the first lamp sent had a faulty switch and arrived with broken light bulb. Customer services were excellent! they responded very quickly and sent a replacement bulb and lamp. Had no problems with the second lamp, it looks good quality and works perfectly. Would definatlely order again. Thank you!”

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Posted 1 year ago

Hi Tracey, We are sincerely sorry to hear about the faulty switch and broken light bulb on the first lamp you received. However, we are glad that our customer service team was able to resolve the issue promptly by sending you a replacement bulb and lamp. We take pride in providing excellent customer service, and your kind words affirm our efforts. It fills us with joy to know that the second lamp met your expectations in terms of quality and functionality. We are delighted that you had no problems with it and that it looks great in your space. We are grateful for your continued support and enthusiasm for our brand. Rest assured, we will always strive to provide you with exceptional products and service. If there is ever anything we can assist you with, please feel free to reach out. We look forward to serving you again in the future! Thank you for being a loyal customer! Best wishes, Mara

Posted 1 year ago

“Brass dimmer switch is good quality. There is no buzz sound when switched on. The only complaint is the cover plate could do with being slightly bigger. We have had to infill around switch as it is slightly smaller than the switch it has replaced which was standard size”

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Posted 1 year ago

Hi Yvonne, Thank you for sharing your experience with us. I'm truly sorry to hear that the ceiling rose did not meet your expectations. Your feedback is valuable to us and we appreciate you taking the time to let us know. We make sure when producing our products that these are all fully tested before selling these to the general public and can confirm that all the wires can fit safely and securely within the space allocated in the rose. Please know that we take the quality of our products very seriously, and we always strive to ensure that they meet the highest standards of functionality and beauty. We are committed to continuously improving our products and we will take your feedback into account as we move forward. If you need any further assistance or have any other concerns, please don't hesitate to contact us. We are always here to help you. Thank you again for your feedback. We hope to have the opportunity to serve you better in the future. Best wishes, Mara

Posted 1 year ago

“Great value, wonderful product”

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Posted 1 year ago

Hi Sheila, We wanted to take a moment to express our gratitude for leaving such a wonderful review. It means the world to us that you continue to trust and choose Pooky time and time again. Thank you for your wonderful review and for being such a loyal customer. We truly value your support and look forward to serving you again in the future. Best wishes, Mara

Posted 1 year ago

“Not only does Pooky run a friendly, efficient, convenient and helpful business, they offer quality products that are creative, different, unique. There is a real flair to each of the lampshades I've browsed and bought (2), and will be my first port of call when I want to add more special lighting into my home.”

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Posted 1 year ago

Hi Eliza, Thank you so much for leaving such a wonderful review! We truly appreciate your kind words and are thrilled to hear that you had a pleasant experience with our business. Not only do we strive to provide a friendly, efficient, and convenient service, but we also take great pride in offering quality products that are creative, different, and unique. We're delighted that you found a real flair in each of the lampshades you browsed and purchased. We would be more than happy to assist you in adding more special lighting to your home whenever you're ready. Don't hesitate to reach out to us when you need our help. Thank you again for your support and for taking the time to share your positive feedback! Best wishes, Mara

Posted 1 year ago

“Absolutely appalling.. I’d like the chief exec. to call me please. 07471659044 I bought x 3 roddy lights all of which are visually displayed on the website in the bathroom above the sink. I called Pooky prior to ordering them to make sure the ones I particularly liked were suitable to be told they were. .. my electrician called me to question if they were suitable for the bathroom as I was away I told him Yes due the pooky and the phone call. They are not. Due to the fact that they were put into the wall Pooky will not take them back. Also all the glass bars fell out as there is no support from the light installation process. Utterly unacceptable and not fit for purpose. I want a full refund. Then I want to purchase the correct ones that are suitable but Pooky won’t do that. My friend had a lot of trouble with them too. They are not good for PR and I’ll tell all my friends not to use them.”

Helpful Report

Posted 1 year ago

Hi Karen, I'm so sorry to hear that your experience with our product hasn't been positive. We take all feedback seriously, and we appreciate you taking the time to let us know about your concerns. I want you to know that our team is committed to ensuring that our customers have the best possible experience with our products. That's why we have investigated your order and have already reached out to discuss how we can make things right. Regarding the Roddy, we understand how important it is to have a safe and reliable product in your bathroom. We want to assure you that it is suitable for bathroom use, but for safety reasons, it must be placed at least 60cm away from any water source, as it is not IP-rated for use any closer to water. Our team leader had suggested exchanging the items for the Baby Roddy IP44, along with a partial refund to match the price. We understand that this offer was refused, and we're sorry that we couldn't meet your expectations. Please understand that our terms and conditions do state that we don't accept returned items that have already been installed. However, we also understand that they were installed in the incorrect zone, and as a gesture of goodwill, we're willing to accept the return. Our team leader will be in touch with you shortly to discuss this further and work towards a resolution that meets your needs. Best wishes, Mara

Posted 1 year ago

“Design wins every time ! My Firenze chandelier looks like a statement piece and added character to a very plain room”

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Posted 1 year ago

Hi Cathryn, Thank you so much for giving Pooky a 5-star rating! We truly appreciate your kind words and are thrilled to hear that our Firenze chandelier has transformed your room into a statement piece, adding character to what was once a plain space. Design wins every time indeed! Thank you for your support, and we wish you many more joyful moments in your new creatively enhanced space! Best wishes, Mara

Posted 1 year ago

“I thoroughly recommend Pooky for all lighting , I have used them several times as I have renovated three cottages in the last couple of years, they actually answer the phone if you have any queries and are most helpful, I find them an excellent company to deal with 👌”

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Posted 1 year ago

Hi Darcy, It means a lot to us that you have chosen Pooky multiple times while renovating your cottages over the years. We take great pride in providing exceptional customer service, and we're glad to hear that our prompt and helpful responses to your queries have made your experience with us enjoyable. Your loyalty as a customer truly matters to us, and we're grateful to have you. We strive to maintain our excellent standards and ensure that dealing with Pooky remains a top-notch experience for you. We sincerely appreciate your kind words and your continued trust in our company. If you ever need any assistance in the future, please don't hesitate to reach out to us. We're here to help! Thank you! Best wishes, Mara

Posted 1 year ago

“Love the fabric/colour of the lampshade which give a nice warm glow in my bedroom💛🧡”

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Posted 1 year ago

Hi there, Thank you so much, Irene, for your wonderful 5-star rating of Pooky! We truly appreciate your feedback, and we're thrilled to hear that you love the fabric and color of the lampshade. The warm glow it brings to your bedroom looks absolutely delightful! Thank you for your support, and we hope Pooky continues to brighten up your space. Best wishes, Mara

Posted 1 year ago

“The lampshade did not arrive for it.”

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Posted 1 year ago

Hi Mike, Thank you for taking the time to leave some feedback and I am so sorry to hear that it has been negative! I have looked over your order and can see that the Phileas rechargeable table lamp finished in antique brass was the only item that was ordered on your account. If you email us at Hello@Pooky.com we would of course be more than happy to put together a second order with the shade you desire. If there is anything we can do to improve our services, please do let me know. Best wishes, Mara

Posted 1 year ago

“This was the second battery operated rechargeable lightI have bought. Highly recommend these lights as they can be placed anywhere in the home and simply look classy and chic. Service from Pooky lights excellent. Thank you”

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Posted 1 year ago

Hi there, We truly appreciate your loyalty as a returning customer, and we are delighted to know that you highly recommend our lights. Rest assured, we will continue to provide excellent service and products that meet your expectations. Once again, thank you for choosing Pooky. We value your feedback and look forward to serving you again in the future. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews