Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,214 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5869

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought two solid brass and glass art deco table lamps, quality is very good, exceptionally heavy. lovely. should last many years.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Beautiful wall lights that arrived very quickly.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Love everything from Pooky 😍”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Items arrived swiftly and as described I was so happy with the quality etc I ordered another one”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Initially the combination of wall lights and lampshades wasn't available until end-year, so found suitable alternative. Ordering/delivery all very quick and efficient and alternative selection turned out to be better than original choice. So win/win.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Super helpful customer service. And as always - great selection of lamps and efficient delivery. Always very happy with my purchases!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Thrilled with my new lamp bases! They are perfect and exactly as described on the web site. The quality is fantastic and I will definitely be ordering again…”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“This was our 2nd pooky purchase having been so pleased with the first one. This one however, with the genesis magnets, is not suitable if you plan to move your light around. Inside/outside, and specifically for us storing in a campervan. The shade is way too wobbly and if carrying at a 45deg angle the shade is liable to fall off. If your plan is to leave it in the same place then the wobbly nature of the light will not affect you. My other gripe is the change of position of the on/off switch from easy access base to under the genesis light bulb. I’ll need to physically look under the shade, turn it around to find the switch . There is a remote supplied but thats just extra hassle from what was a beautifully designed elegant light. As i said to Pooky, am gutted by redesign. and genesis bulb. Not fit for purpose.”

Helpful Report

Posted 1 year ago

Hi Joanne, Thank you for getting in touch, we really value customer feedback, particularly when it comes to new product launches. Our Genesis range of rechargeables is a new range for us, and we have done lots of testing to ensure the products work as intended and that our customers love them. Due to the magnet attaching the shade to the lamps, unfortunately if turned upside down the magnet may not be strong enough to keep a shade on. In our testing we found that the magnet was strong enough for the majority of a range of movements that the lamp would need to make being taken in and out of the house. As you have had issues with moving the lamp around with the shade attached, this feedback has been passed on to our production team to amend this going forward. Some new designs are already in the works, that will hopefully increase the manoeuvrability of the Genesis. The light is designed to be used with the remote control supplied, as customer feedback from previous ranges has suggested that a remote would be easier. We understand that this may not be the case for everyone, and I will be sure to pass on the feedback regarding the accessibility of the switch on the base for you. I can see that you have contacted our customer service team regarding this issue, and we would be happy to replace the lamp for our standard plug in version instead if you would like. If you would like to proceed in this way please contact the team at hello@pooky.com, or of course you can return the item for a refund instead if you would prefer. We apologise for the issues that you have had, and please do let us know if there is anything we can assist with. Best Wishes, Emmy

Posted 1 year ago

“Sent for picture light. Very quick delivery and extremely well packaged item. Fantastic quality. Cannot fault Pooky, brilliant.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Very good lights and in addition to that a very good customer oriented team”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products and the service provided. It is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Great products with quick & efficient service”

Helpful Report

Posted 1 year ago

Gerry, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“I needed a new Table Lamp base for my bedside table. I came across Pooky and found lots of different options. I went for this one because it fitted in well with my Laura Ashley shade I didn't want to have to replace. It arrived quickly and was packaged well. The delivery driver went above and beyond keeping the box dry in the rain under his coat! I found the Pooky site user friendly and especially liked the fact it suggested the right light bulb options so I bought two. I also liked the ability to view the bases with different lamp shades. This helped to gage what it would look like in my room and will be great when I need to replace the shade. I also used a help video on Pookies site showing me how to fit and attach the different lamp shades varieties. I am very impressed. Tried to attach photo to review but although it loaded okay review wouldn't go to submit with it loaded.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Excellent - thank you!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Lovely lamp- very different and looks great!”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new Pooky purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“We sourced an array of light fixtures from Pooky during our recent large scale renovation, for everywhere from kitchen to dining to bathroom to bedroom and even outside too. All stylish, elegant pieces .. beautifully made. Excellent service and follow up on queries. A particular thanks to Emmy for all your help. I'm deligted with all our finds. They have helped to finish off our home so nicely :-)”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers, so thank you! I will be sure to pass on your kind words to my colleague Emmy for you! Best Wishes, Meg

Posted 1 year ago

“Look lovely with light off but slightly disappointing with separate light fitting and shade, and also with how the lamps sit slightly out at top and bottom of lamp shade. So needs a fitting with a smaller lamp that can be installed so don’t see when light is turned on.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. It looks like your chosen bulbs are slightly too big, so if you are looking for a more discreet look we would suggest a golf ball bulb instead of these larger ones. If you would like any advice, please contact hello@pooky.com and our team would be happy to help you! Best Wishes, Emmy

Posted 1 year ago

“I am delighted with my new rechargeable lamp. Both the base and the shade are gorgeous. Excellent quality. Fast delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Lovely lampshades with high quality materials. The service is perfect, fast and well packaged with super easy returns. Will continue to buy from Pooky as the choice and quality are ideal.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products, and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers, so thank you! Best Wishes, Emmy

Posted 1 year ago

“great products, unusual and add something special to the home”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Very happy with various wall lights, ceiling lights, lamps and shades bought from Pooky over the last year - all very nicely designed and good quality.”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 31,214 reviews