Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,959 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,959 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everyone loves pooky i bought 5 they loved them”

Helpful Report

Posted 11 months ago

Hi Jane, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying our products! Best wishes, Paris

Posted 11 months ago

“The perfect combination of colours and patterns. It has definitely added more life to our living space. Thanks Pooky!”

Pooky 5 star review on 31st December 2024

Helpful Report

Posted 11 months ago

Hi Drae, We’re so glad to hear you're pleased with your purchase. Thanks for supporting us – we truly appreciate it! Best wishes, Paris

Posted 11 months ago

“I love my glass bonbon lamp! Pooky sells the most beautiful lighting. Fast delivery and great comms too x”

Helpful Report

Posted 11 months ago

Hi Emma, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it. It looks great on your bedside table! Best wishes, Paris

Posted 11 months ago

“I actually think you are perfect ! I generally hate poor service and all that has been our norm but your company is none of that millennial nonsense - best by far”

Helpful Report

Posted 11 months ago

Hi Lisa, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Best wishes, Paris

Posted 11 months ago

“Extremely quick service and especially so given it was very near to Christmas. Product is exactly as expected- excellent pictures of item on the website”

Helpful Report

Posted 11 months ago

Hi Helen, Thank you for your thoughtful feedback! We’re so glad to know we met your expectations. Your satisfaction is our top priority! Best wishes, Paris

Posted 11 months ago

“Lovely little lamp. I didn't want anything tall and this fits the bill perfectly and actually also perfectly illuminates a picture on the wall nearby.”

Helpful Report

Posted 11 months ago

Hi Suki, Thanks so much for your review! We’re really pleased to hear you’re enjoying the product – your support means a lot to us! Best wishes, Paris

Posted 11 months ago

“I love Pooky, In fact every ceilinng light in my home is Pooky, but on this occasion I was delivered a faulty item. I felt the company dragged their feet in resolving my issue. The item has since been replaced and looks very nice.”

Helpful Report

Posted 11 months ago

Hi Mason, Thank you for your time in leaving a review. I am sorry you were disappointed with the products and the service. I can see this matter was dealt with and you were issued a replacement upon your request, if there was further issues with the replacement we issued, please do get back in contact with us and we can help you further with this. Best wishes, Paris

Posted 11 months ago

“I recently purchased two Cavendish table lamps in aged brass with 35 cm straight Empire shades in natural linen. I am really pleased with them. They look elegant and refined. I like the way the ight reflects off the twist both when lit and in the sunlight. The service from Pooky was excellent as y. One of the lamps arrived damaged due to a damaged box and they replaced it immediately. I would have no hesitation in recommending this company.”

Helpful Report

Posted 1 year ago

Hi Lorraine, Thank you for getting in touch with us and sharing your thoughts. We appreciate your time. It is fantastic to hear from happy customers! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“Such a useful light! I have wanted shelves illuminated for such a long time. The downside is I want 4 more.”

Pooky 5 star review on 19th December 2024

Helpful Report

Posted 1 year ago

Hi Candida, We appreciate you taking the time to leave us an excellent review. It is so lovely to hear from our satisfied customers! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“I recently purchased 2 of the Swan Neck rechargeable wall fitting as well as the 18cm Straight Empire Pendant shade in Printed Linen Ikat Heraldic. I was unsure about the compatibility between the fitting and shade, so called to speak to somebody in customer services. The call was answered promptly and I was advised by a really lovely woman who told me they were, in fact, compatible so long as the fitting was fitted in a downlight direction. I went ahead and ordered and my order arrived the next day. The quality of the products is really quite fantastic and they feel as though they will last an age. Very pleased with my experience and purchase. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Hi Cian, Thank you for sharing your experience with us, it thrilled us to see the five-star review you've given our company! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“First time I have used Pooky The ordering and delivery was very efficient The lampshade was well packaged and I absolutely love the lampshade I bought”

Helpful Report

Posted 1 year ago

Hi Katherine, We appreciate you sharing your experience with us, and we are overjoyed to see that you gave our business a five-star review! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“Very helpful in showroom. Lived the range of products. Good quality and design. Prompt delivery. The only thing was I would have liked to sign up for pooky points but wasn't encouraged. I didn't see any box on the website. I have asked for retrospective points as we have spent alot of money. Not heard anything.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for reaching out to us and providing us with your feedback. As I cannot see your account, I cannot see if this matter has been handled for you yet, if not, do reach out to us at hello@pooky.com and we can advise further reimbursing the Pooky Points for you! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“Great designs, packaging, customer service and easy returns for my mistaken metal colour choice for switches.”

Helpful Report

Posted 1 year ago

Hi Sophia, Thank you for taking the time to write such a positive review for us. Hearing from our happy customers is always lovely! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“We now have 2 Pooky rechargeable lights, one is a wall light for an awkward space and the other a table light so it can be positioned either on the dining table, coffee table or sideboard. The quality is very good, very sturdy. I will probably purchase a rechargeable floor lamp as well. Very pleased with my purchases.”

Helpful Report

Posted 1 year ago

Hi there, We are grateful that you took the time to write us such a kind review. It is always pleasant to hear from happy customers! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“Recently bought wall lights for my new refurbished bathroom, all I can say is they have given my bathroom the wow factor , so perfect with the modern art deco vibe I have put together for the space. I’ve also purchased vibrant wall lights for my hallway and can’t wait till they are fitted to complete my newly decorated hallway . As always 100 percent happy customer”

Pooky 5 star review on 16th December 2024

Helpful Report

Posted 1 year ago

Hi Sonja, We appreciate you sharing your experience with us, and we are overjoyed to see that you gave our business a five-star review! The lights look incredible in your Art-Deco space! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“Absolutely rapid delivery, very impressed. Love the brand and the playfulness of the design. Think it's cool you're diversifying into the rechargable range at a lower price point.”

Helpful Report

Posted 1 year ago

Hi Isabel, Thank you for reaching out to us and providing us with your feedback. It's wonderful to hear from happy customers, and we appreciate your time! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“Bought three rectangular necklace link gold mirrors which were delivered promptly and are absolutely lovely!”

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Posted 1 year ago

Hi Sharon, We are grateful that you took the time to write us such a kind review. It is always pleasant to hear from happy customers! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“Easy order. Great shade.”

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Posted 1 year ago

Hi Kate, We appreciate you taking the time to leave us an excellent review. It is so lovely to hear from our satisfied customers! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“Great product. Easily installed”

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Posted 1 year ago

Hi Derek, Thank you for sharing your experience with us. It's wonderful to hear from happy customers, and we appreciate your time! Best wishes and a Happy New Year! Paris

Posted 11 months ago

“Wonderful products with amazing customer service and support. From ordering to delivery and from advice to returns was a seamless and professional process. The craftsmanship and quality of the pendants and accessories were absolutely stunning and were definitely a talking point. Would highly recommend.”

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Posted 1 year ago

Hi Louise, We appreciate you sharing your experience with us, and we are overjoyed to see that you gave our business a five-star review! Best wishes and a Happy New Year! Paris

Posted 11 months ago

Pooky is rated 4.9 based on 30,959 reviews