Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,436 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,436 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5915

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, prompt delivery & great packaging! Love my new lights, thank you!”

Helpful Report

Posted 2 years ago

Hi Sue, Wonderful! We could not be more overjoyed that you love your new Pooky items - I can imagine these look delightful in your home. Best wishes, Mara

Posted 2 years ago

“Excellent service. My light shade arrived promptly and very well packaged. I am very pleased with my purchases. I would highly recommend Pooky.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thank you so much for leaving such a wonderful review! We could not be more thrilled that we could assist you with your new purchase and hope to see you soon. We hope you love your new Pooky order! Best wishes, Mara

Posted 2 years ago

“I have bought several lights from Pooky. All of them have been packaged and delivered promptly and are of high quality. Any issues are dealt with quickly and efficiently. I would definitely recommend this company.”

Helpful Report

Posted 2 years ago

Hi Alex, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! We look forward to seeing you again. Best wishes, Mara

Posted 2 years ago

“My lamps arrived very fast and precisely at the hour I was messaged about. Could not have been better. The lamps exceed my expectations from the online pictures, especially when turned on - which is rather the point of a lamp! Overall, I am super pleased and am now planning further purchases.”

Helpful Report

Posted 2 years ago

Hi Patrick, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 2 years ago

“I am renovating a Victorian house by the sea and have found that Pooky is my go to for all our lighting solutions! The products, from wall lights for the twins rooms to exterior lights for the garden are fantastic quality, beautifully designed and importantly are budget friendly. We love Pooky and will stick with this brand as the long renovation journey continues!”

Helpful Report

Posted 2 years ago

Hi Elena, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 2 years ago

“Really pleased with my gold spotty lampshares. They look great on my standard lamps in my living room”

Helpful Report

Posted 2 years ago

Hi Alison, We are so glad you love the gold Spotty shade - such a wonderful choice. Thank you for taking the time to let us know how much you love your new Pooky purchase! Best wishes, Mara

Posted 2 years ago

“Always good and the staff in the Chelea showroom on Lots Road are incredibly helpful.”

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Posted 2 years ago

Hi Carol, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Sooooooo lovely; the bedrooms in my house will now be so warm and welcoming with the new lamps and lampshades!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Great quality and gorgeous designs!”

Helpful Report

Posted 2 years ago

Hi Amelia, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“I placed an order for a number of items which arrived incredibly quickly. The quality of the products were excellent. The returns process for any unwanted items was easy and efficient. Thank you! I have recommended Pooky to friends and family.”

Helpful Report

Posted 2 years ago

Hi Julia. Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 2 years ago

“My nickname is Pooky too and of course I love all your beautiful lamps & accessories and the service was perfect! X”

Helpful Report

Posted 2 years ago

Hi Petra, What a great nickname! We are so glad you found us and love our products as much as we do. Thank you for leaving such a wonderful review and thrilled we could assist you with all your needs. Best wishes, Mara

Posted 2 years ago

“I have ordered 7 lights from Pooky so far. Aside from one small issue with one light being difficult to fit, I would highly recommend this company. The designs are beautiful and quality is fantastic.”

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Posted 2 years ago

“My beautiful lampshade arrives promptly and it is as I hoped.”

Helpful Report

Posted 2 years ago

Hi Hazel, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. I bet these look wonderful in your home! Bets wishes, Mara

Posted 2 years ago

“Beautiful lampshade - silk ikat in pink and ecru Koyari - gorgeous colours. Very happy and in the sale too ! Thank you Pooky.”

Helpful Report

Posted 2 years ago

Hi Gail, The Pink and Ecru Koyari is such a beautiful shade, what a fantastic choice! I just know this will look lovely in your home. Thank you for taking the time to leave your feedback. Best wishes, Mara

Posted 2 years ago

“Products are a good quality and arrived quickly.”

Helpful Report

Posted 2 years ago

Hi Emily, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“I have recently placed two large orders to provide lighting for a new home. I was impressed with all the items received and can't wait to get them all up!! I was very impressed with the speed of delivery and ease of ordering.”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and overjoyed to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“Excellent service. Carefully packaged with regard to the environment”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you for taking the time to write such a lovely review! We could not be thrilled you found us and love our products as much as we do! Best wishes, Mara

Posted 2 years ago

“I've seen the Pooky ads in the glossy Interior magazines so I thought I'd give them a try. Good responsive customer service, good delivery time with reliable courier (DPD) and a reasonably good prodiuct too at a fair price. Only issue is poor assembly instructions. Overall I would use Pooky again”

Helpful Report

Posted 2 years ago

Hi Martin, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. I am so sorry to hear that the instruction provided was not informative and will pass this on to our production team as we ultimately look for feedback like this to improve the services we give to all of our customers. We Thank you! Best wishes, Mara

Posted 2 years ago

“Fantastic product and the customer service was brilliant. There was a small issue with the light fitting and it was replaced within 24hrs! Fantastic”

Helpful Report

Posted 2 years ago

Hi James, Thank YOU for leaving such a lovely review. We are thrilled that we were able to resolve the issue promptly and that you love your new Pooky purchase! Best wishes, Mara

Posted 2 years ago

“Amazing quality!”

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Posted 2 years ago

Hi Chloe. Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,436 reviews