Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,966 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the pooky products and have many lamps, the quality is unmatched it’s all in the finer details like the stitching of the shades and the rope cables! Thanks for your unbeatable products!”

Helpful Report

Posted 1 year ago

Hi there Emma, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 1 year ago

“A lovely and unique shade! So happy to snap it up at a bargain in the holiday sale. Shipping/delivery was super quick and I’m very pleased.”

Helpful Report

Posted 1 year ago

Hi there Anna, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 1 year ago

“The lampshades are so affordable for their beautiful quality. My favourite place for lampshades!”

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Posted 1 year ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Really delightful lamp shades - even nicer in reality than as shown on the website. Very quick and helpful replies to my emails. Arrived quickly and great value for money”

Helpful Report

Posted 1 year ago

Hi there Joanne, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 1 year ago

“Perfect! Everything arrived promptly and the quality is outstanding!”

Helpful Report

Posted 1 year ago

Hi there Alice, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Fast delivery and very high quality products. I ordered the Athena Chandelier which is beautiful when hung.”

Helpful Report

Posted 1 year ago

Hi there Rupert, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Love all the Pooky products and the vibrant colours. Never been disappointed and have had so many positive comments from friends and family ! Easy to browse, order and a fantastic delivery service. No complaints at all from me”

Helpful Report

Posted 1 year ago

Hi there Emma, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Kindest regards, Em

Posted 1 year ago

“Speedy delivery and delighted with our lights. Can’t wait to get them up on the wall!”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“I’m very happy with my Pooky William Morris lampshade. It’s beautiful.”

Helpful Report

Posted 1 year ago

Hi there Jill, Lovely choice of shade- and we are very pleased to hear that you are happy. Thank you for letting us know - it is much appreciated. Best wishes, Em

Posted 1 year ago

“A very varied selection and excellent service”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“This this was our first purchase through Pooky. I Not sure if I would buy again from them, as felt let down.”

Helpful Report

Posted 1 year ago

Hi there Victoria, Thank you for taking the time to write this review. I am sorry that you have felt let down on your first Pooky order and we hope the next time you make an order with us we will make up for it. If you would like to talk to our customer service team regarding this, please call us. We are open from 9-5 and always here to help. Best wishes, Em

Posted 1 year ago

“My rechargeable lamp is solid, the brass is a lovely colour, and I love the quality of the light. It also arrived quickly, and the website was easy to use when making my choice. Excellent!”

Helpful Report

Posted 1 year ago

Hi there Alexandra, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Excellent service, my lampshades were delivered quickly and are high quality.”

Helpful Report

Posted 1 year ago

Hi there Lucy, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 1 year ago

“Really happy with the quality of the lamp - very solid for how small it is”

Helpful Report

Posted 1 year ago

Hi there Charlie, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Quick delivery and great quality lamp stand and shade!”

Helpful Report

Posted 1 year ago

Hi there Emma, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Always very satisfied with the quality of Pooky products. And, they are a little bit more unique than the more generic ones from elsewhere. The shade purchased is beautiful, well made and was described accurately on the website.”

Helpful Report

Posted 1 year ago

Hi there Catherine, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Over the moon with our new Pooky lights. This is the third time we purchase from Pooky (we have another light fitting and all our house switches from them) and continue to be amazed by the amazing value they deliver every time. The scallop lights in opaline glass look even prettier in real life and I can’t wait to have them up in our landing. The rose of the pendant kit is slightly smaller than our current ones so we need to do some paint touch ups before our new Pooky lights go up! ☺️”

Helpful Report

Posted 1 year ago

Hi there Maria, Thank you for letting us know you're happy with your new purchase I am sure they will make a great addition to your home. Best wishes, Em

Posted 1 year ago

“Efficient service. Responsive and helpful on the phone . I made contact because I had made a mistake on my on-line order. Prompt delivery and returns service. Lovely lampshades. I would definitely use again and would recommend.”

Helpful Report

Posted 1 year ago

Hi there Ingrid, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Second purchase from Pooky and am always really impressed. Beautiful design, great quality and quick delivery.”

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Posted 1 year ago

Hi there Daisy, Thank you so much for sharing such a lovely image with us. They look like they have made a great addition to your home. Best wishes, Em

Posted 1 year ago

“My order was received in time and the productsvwere packaged very well. All parts were included and the refund instructions were clear. I am happy with my products.”

Helpful Report

Posted 1 year ago

Hi there Nadiya, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

Pooky is rated 4.9 based on 30,966 reviews