Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,966 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great customer service and lovely products.”

Helpful Report

Posted 1 year ago

Hi there Charlie, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 1 year ago

“Very efficient delivery and great product range”

Helpful Report

Posted 1 year ago

Hi there Laura, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Love the huge range of lighting options and styles. So much to choose from for every room in the house - and all such beautiful designs.”

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Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Em

Posted 1 year ago

“Always had excellent service and highly recommend the products. I recommend you to family and friends”

Helpful Report

Posted 1 year ago

Hi there Laura, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 1 year ago

“parcel arrived quickly and well packed”

Helpful Report

Posted 1 year ago

Hi there Sarah, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“I bought the rechargeable table lamp base for my daughter. She absolutely loves it, but chose a different shade, so I sent back the original one and ordered the new colour. As they live on a barge having a table lamp which can be moved around and recharged anywhere is really perfect.”

Helpful Report

Posted 1 year ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 1 year ago

“Very happy with the lampshades themselves but not at all with the method of delivery and packing. Contacted by DPD on 6 January to say they would deliver that day - this was sooner than I had expected given the messages from Pooky saying that there were delays. Because I was due to be out and very heavy rain was forecast I messaged DPD back to ask that the delivery be made to a neighbour where the parcel could be left undercover even if she was not in. This message was acknowledged by DPD. But when I came home the cardboard box was at my house, left out in the open with no protection at all from the rain (even though some cover was available right next to it). Box was completely soaked through, as in the photo, and a miracle that the lampshades were not damaged given that they were only wrapped in paper, whereas they could have been inside a plastic bag.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for taking the time to write this review. I am sorry that you had some trouble with your delivery being left outside. Unfortunately, once the order is dispatched we have very little control over how it is handled. In most cases, they are delivered without a problem however, sometimes this can happen so I do apologise that your box got wet as it was left outside. I am happy that this didn't affect the shades and you are happy with them. Kindest regards, Em

Posted 1 year ago

“I already had a Pooky lampshade that I love. I wanted a different one for another room and bought one for an amazing £12.50 - a real bargain. It arrived very quickly and is exactly what I wanted. Thank you, Pooky.”

Helpful Report

Posted 1 year ago

Hi there Christine, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Very nice lamp, and quick, tracked delivery.”

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Posted 1 year ago

Hi there Davinia, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Always amazing quality and style from Pooky. My go to for any light or lampshade!”

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Posted 1 year ago

Hi there Joanna, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Beautifully made shades and loads of choice. Helpful customer service too, when required.”

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Posted 1 year ago

Hi there Sarah, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Excellent service both ways (delivery and returns). Will use again.”

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Posted 1 year ago

Hi there Steve, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Love pooky! Have purchased multiple products which are beautiful, high quality and great and super fast deliver!”

Helpful Report

Posted 1 year ago

HI there Katherine, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Wonderful company, super happy with my gorgeous lampshade, very quick delivery, thank you!”

Helpful Report

Posted 1 year ago

Hi there Julia, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Item as seen in picture, speedy delivery, very pleased with my experience of shopping with pooky.”

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Posted 1 year ago

HI there Linda, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“We absolutely love our rechargeable side lights. They are so elegant and the fact they are portable (we could use them in another room so easily) is fantastic.”

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Posted 1 year ago

HI there Emma, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Em

Posted 1 year ago

“brililant lamps and shades lovely people and service”

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Posted 1 year ago

Hi there Sandra, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Gorgeous lampshade so happy with quality and service”

Helpful Report

Posted 1 year ago

Hi there Nia, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Em

Posted 1 year ago

“We have bought a variety of Pooky lights over the past few years as we renovate an old cottage room by room , we have always been impressed with the quality and the price for such notable quality. Pooky have always been great at communication and speed of delivery. Very happy all round!”

Helpful Report

Posted 1 year ago

Hi there Roy, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Very fast delivery, gorgeous products”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

Pooky is rated 4.9 based on 30,966 reviews