Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,941 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,941 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

John F

5808

Anonymous

Anonymous // 01/01/2019

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“This rechargeable lamp is so attractive. It draws the eye of visitors into my kitchen. The beautiful base supports a lovely patterned shade and the colours blend splendidly with my kitchen decor. Recharging is easy and the control is very smart”

Helpful Report

Posted 6 days ago

Hello Jacqui, Thank you for your fantastic review and sharing your photo! You have made such a lovely choice with the Lillee lamp base and Eau de Nil shade. We are pleased to hear how well it suits your kitchen decor and love the fact it is hypnotising your guests! Who knew, Pooky lamps have magic powers?! Best wishes, Ella.

Posted 2 days ago

“I have ordered from Pooky four times and on three of those occasions the items have arrived damaged. I ordered the Pooky swan neck wall light and it arrived significantly dented at the base. I had to arrange an exchange with customer service. They then sent another damaged wall light - with scratches down to the base metal and black marks along one side. I contacted customer service and was told to again exchange the lamp. No compensation offered, just more inconvenience. I had intended on ordering further lamps and switches for the whole house but will not be placing any further orders with them, as they have consistent quality assurance problems.”

Helpful Report

Posted 6 days ago

Hello, Thank you for taking the time to share your feedback, and we are truly sorry for the frustration and inconvenience you’ve experienced. Receiving damaged items once is unacceptable—let alone multiple times—and it’s clear we fell short of the standards we aim to uphold. We understand how disappointing this must have been, especially when you were planning to purchase further lighting for your home. Your comments about our quality control are being taken very seriously, and we are reviewing this with our warehouse and packing teams to prevent issues like this from happening again. While we are glad our customer service team was able to arrange exchanges, we completely appreciate that this does not make up for the repeated inconvenience, and we are sorry compensation was not offered at the time. Thank you again for bringing this to our attention. We truly value your feedback and hope we can restore your confidence in us. Kindest regards, Ella.

Posted 2 days ago

“I couldn't be happier with my Pooky purchase. Beautiful quality & products. I will definitely be using Pooky again !”

Helpful Report

Posted 6 days ago

Hello, Thank you for your kind words! We are delighted to hear how happy you are over your new Pooky purchase! It is great to hear that you will be back for more in the future - welcome to the Pooky family! Best wishes, Ella.

Posted 2 days ago

“Absolutely, love my new rechargeable lamp, not only because it’s on a table where there is no sockets, but because I can easily move it to another room!”

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Posted 1 week ago

Hello, Thank you for your brilliant review! We are thrilled to hear that you are loving your new rechargeable lamp - dark corners are no more! We are glad to hear you are getting multi use out of your lamp too, with being able to move from room to room - it's a game changer! Kind regards, Ella.

Posted 2 days ago

“I am really pleased with the stucco lamp base I bought from Pooky.The emerald colour matches the shade perfectly. The shade was a present and I have finally found the right base. The item was well wrapped, excellent quality and very good communication from seller.”

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Posted 1 week ago

Hello, Thank you for your lovely review and photo! We love it when a lampshade finds it's perfect lamp base! These two are a match made in heaven! Thank you for sharing. Best wishes, Ella.

Posted 2 days ago

“The order arrived promptly and the lamps are stunning and really complete the kitchen. Their black friday sale was brilliant this year - will be purchasing more of their lighting when we need it.”

Helpful Report

Posted 1 week ago

Hello Imogen, Thank you for the wonderful review! We are thrilled to hear that your new Pooky lights are the thing that completes your kitchen! What an honour! We are glad to hear you took advantage of the Black Friday sale - we do like to treat our customers! See you again soon! Warm regards, Ella.

Posted 2 days ago

“Have ordered before from Pooky...so find it very easy to place my order online. I was kept up to date with the delivery which was super quick. My table lamps were very well packaged and are simply stunning. Very very happy with them.”

Helpful Report

Posted 1 week ago

Hello, Thank you for this great review! It is always wonderful to hear from returning customers, and we are delighted to hear how happy you have been with your most recent order. We take pride in how our products are packaged, so it is fantastic to hear this. We hope you enjoy your new Pooky lights! Kind regards, Ella.

Posted 2 days ago

“Absolutely loved my purchase, it gives such a warm light and the battery has a long life before charging is required”

Helpful Report

Posted 1 week ago

Hello Claire, Thank you so much for the lovely review! We are delighted to hear that you are loving your new rechargeable lamp! Perfect for the cold, dark nights! Best wishes, Ella.

Posted 2 days ago

“Great lampshade (glass pumpkin) and quick delivery. No damage either!”

Helpful Report

Posted 1 week ago

Hello, Thank you for the great review! We are delighted to hear that your glass pumpkin shade arrived quick and in one piece - that is what we expect from our couriers! Kind regards, Ella.

Posted 2 days ago

“great products and reasonably priced. shade purchased unsuitable as no mention if reverse light it needed a pendant fitting”

Helpful Report

Posted 1 week ago

Hello Clare, Thank you for your review! We are thrilled to hear you love our products. Sorry the shade was not suitable for you, however we hope that you found our returns system nice and easy to follow. Best wishes, Ella.

Posted 2 days ago

“Beautiful product . Excellent service”

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Posted 1 week ago

Hello Diane, Thank you for the great review! We appreciate you taking the time to leave your feedback. Enjoy your new lighting! Best wishes, Ella.

Posted 2 days ago

“Really pleased with a new lamp and chandeliers due to be hung soon. Particularly like the suggestion lampshade combinations.”

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Posted 1 week ago

Hello Kate, Thank you for the 5 stars! We are thrilled to hear that you love your new purchases! We cannot wait for you to get the chandeliers hung - what an exciting day that will be! Best wishes, Ella.

Posted 2 days ago

“Ordered lampshade on 25/11/25, yet to arrive despite assurances. Emails and phone calls not returned. I have bought several items from Pooky, so disappointed with customer service.”

Helpful Report

Posted 1 week ago

Hello Sian, Thank you for your review. I am so sorry you had a disappointing experience this time around. Your order was placed on one of our busiest times of the year, our Black Friday sale, so our customer service team are much busier than usual. Therefore we can can a little longer to reply. I can see that your issue was dealt with on the phone, so hopefully you are happy with your order now. We are always looking to improve our service, so feedback like this is always extremely useful. Hopefully you still have faith in us and we will see you again in the future! Best wishes, Ella.

Posted 2 days ago

“A really lovely present for our daughter and son in law... Hanging in their hall...”

Helpful Report

Posted 1 week ago

“It was reassuring to receive it well packed and in top condition. So perfect now in this little corner.”

Pooky 5 star review on 6th December 2025

Helpful Report

Posted 1 week ago

“Thrilled with my persimmon silk lampshades that glow dark orange when the bulbs are on, while the inside appears a light yellow. Gives the room a warmth and elevation.”

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Posted 1 week ago

“I love Pooky products, and am very happy with the few I have. However, it seems that, the moment I want something, it's out of stock. I have been waiting at least a month for a Bow-tie wall light, and apparently, the Lewis double spotlight in black will not return until about April. I wish Pooky luck in improving its supply chain.”

Helpful Report

Posted 1 week ago

Hello Helen, Thank you for your honest review. We totally understand the frustration when a product is out of stock and then not due back for a while. We are always looking into ways that Pooky can improve - this being one of them. So thank you for the honest words, we definitely take them all on board. Kind regards, Ella.

Posted 2 days ago

“Brilliant demo centre in Gloucester. We bought the three wall lights we came to look at, then we went into back room where they were selling discontinued items and items with small defects and bought another lamp. They served very good coffee that was bought to us a splended laquered tray, we took the card of the maker back with us (Zazoo) and bought a couple of trays for Christmas presents. Very enjoyable day!”

Helpful Report

Posted 1 week ago

Hello, Thank you so much for your lovely review and sharing your experience at our Gloucester showroom. We are so glad to hear that you had such an enjoyable day (and that you enjoyed the coffee!) and also that our Zazoo trays inspired some Christmas gifts! Your feedback means the world! Best wishes, Ella.

Posted 2 days ago

“The most beautiful light. The quality of this pendant is second to none. It looks absolutely gorgeous. A minimalistic design, but with enough detail to make a big statement. It has completely transformed the space. Delivery was also very prompt (next day after ordering). Could not be happier”

Pooky 5 star review on 5th December 2025

Helpful Report

Posted 1 week ago

Hello, Wow! What a spectacular room! The Holophane pendant looks really amazing here in your living space - it really is a showstopper! We are thrilled to hear how quickly you received your order and how happy you are with the whole Pooky experience. Enjoy! Best wishes, Ella.

Posted 2 days ago

“I LOVE my Pooky lamp. The rechargeable genius bulbs are indeed genius. The lamp looks fabulous and is exactly what I needed for a dark corner in the living room.”

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Posted 1 week ago

Hello, Thank you for the brilliant review! We are thrilled to hear you are amazed by our Genesis rechargeable lamps - we are so proud of them! We love the Tiny Aurora in green, especially with the Egg & Spoon shade as they look so good together. Thank you for sharing your feedback and photo. Best wishes, Ella.

Posted 2 days ago

Pooky is rated 4.9 based on 30,941 reviews