Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,361 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Anonymous

Lynne P

Tor C

5905

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely beautiful lamp. Looks amazing and the quality is incredible, it feels really solid and well made!”

Helpful Report

Posted 2 weeks ago

Hi Susannah, Thank you for the lovely review! We’re thrilled you find the lamp absolutely beautiful and that you’re happy with its quality and solidity. If you’d like any styling tips or suggestions for pairing it with other pieces in your space, we’d love to help. Kind regards, Em

Posted 1 week ago

“Delighted with light. No shades available. Showroom in Gloucester shut for a couple of days. They wouldn't honour sale price when I went in.”

Helpful Report

Posted 2 weeks ago

Hello Hilary, Thank you for your review. I am happy to hear you like your new light and I am sorry to see that our Gloucester opening hours did not suit you and the sale had then ended when you visited us. If there is anything else we can help with, just let us know. Kind regards, Em

Posted 1 week ago

“Great quality light switch that feels real sturdy and has that satisfying clunky switch feeling/sound. Reasonably priced and a unique set of products that you just cant find anywhere else!”

Helpful Report

Posted 2 weeks ago

Hi Jack, Thank you for the wonderful review! We’re thrilled you’re enjoying the sturdy build, that satisfying clunky switch feel, and that you find our range unique and reasonably priced. If you’d like any more recommendations or ideas for your space, we’re happy to help. Kind regards, Em

Posted 1 week ago

“My second purchase and just as happy as the first. Item arrived well packaged and without delay. Nice weight to a small light. I’m using as an uplighter at the top of my stairwell.”

Helpful Report

Posted 2 weeks ago

Hi Tracy, Thank you for your wonderful review! We’re thrilled you’re happy with your second Pooky purchase, that it arrived well packaged and promptly, and that the light is a good fit as an uplighter at your stairwell. If you’d like any extra lighting ideas for the space, we’re happy to help. Kind regards, Em

Posted 1 week ago

“Having used Pooky to purchase some wall lights ( which were lovely) I entered their competition and won a voucher. I bought a brass reading light with a marble base and a glass shade which arrived promptly. I'm so pleased to say it's absolutely gorgeous. It's really well made, sturdy and is perfect for my lounge. So far in all dealings with Pooky they've been transparent, quick to respond and keep me informed with emails. I'm so happy to find a British company who make quality products with good customer service. Thoroughly recommended 😊”

Helpful Report

Posted 2 weeks ago

Hi Larraine, Thank you for your wonderful review! We’re delighted you love the brass reading light and that Pooky’s service has felt transparent and responsive throughout. It’s great to hear the competition win added to a positive experience, and we’re thrilled the lounge lighting is a perfect fit. If you need any further help or recommendations, just let us know! Kind regards, Em

Posted 1 week ago

“Fabulous service and beautiful products”

Helpful Report

Posted 2 weeks ago

Hi Adele, Thank you for your wonderful review! We’re delighted you’re enjoying Pooky’s products and that the service met your expectations. If you ever need any further help or recommendations, just let us know. Kind regards, Em

Posted 1 week ago

“I recently purchased two rechargeable bedside lamps and I am over the moon. It's so refreshing to not have to battle with cables, leaving the sockets available for other things. I love the remote controls too, just being able to adjust the brightness is quite something plus the timer option is useful aswell. I will be interested to see how long the lamps last before I need to recharge but I guess that will depend on how long they are switched on for each time and what brightness setting they are. It does state that the bulbs will generally last approximately two years so that we will have to see but all in all, its a great concept and at this moment in time I would recommend them. One other thing, as I pirchased two lamps for either side of the bed, I can vouch that there is no difference in the brightness on the low or highest setting, they are in sync with each other.”

Helpful Report

Posted 2 weeks ago

Hi Deborah, Thank you for your lovely review! We’re thrilled you’re enjoying the cordless design, remote controls, and timer feature, and that the lamps stay in sync. If you have any questions about battery life or charging in the future, just let us know. Kind regards, Em

Posted 1 week ago

“I've bought a number of wall lights and light shades for lamps over the years (buying online every time) and the quality is always excellent and the styles are great! Fast delivery too. Decent lighting makes such a difference to a room, and the choice is much better than the options you find in department stores and B&Q.”

Helpful Report

Posted 2 weeks ago

Hi Tanya, Thank you for your lovely review! We’re thrilled you’re happy with the quality, styles, and fast delivery, and that our lighting makes a difference in your room. If you need anything else, just let us know! Kind regards, Em

Posted 1 week ago

“Great products - lots of choice and great returns policy in the event you get it wrong. Helpful staff in the showroom. We have used them in. Previous projects and keep coming back!”

Helpful Report

Posted 2 weeks ago

Hi Clare, Thank you for your lovely review! We’re thrilled you’re enjoying our products and that our returns policy and showroom staff have been helpful. It’s wonderful to hear you’ve used us on previous projects and keep coming back. If you need anything else, just let us know! Kind regards, Em

Posted 1 week ago

“Outstanding service, arrived beautifully packed and Pooky is the only place that I purchase shades. I”

Helpful Report

Posted 2 weeks ago

Hi Patricia, Thank you for your lovely review! We’re thrilled you’re happy with the outstanding service, packaging, and that Pooky is your go-to for shades. If you need anything else, just let us know! Kind regards, Em

Posted 1 week ago

“Gorgeous high end lighting, customer service is fabulous and very quick dispatch too!”

Helpful Report

Posted 2 weeks ago

Hi Rebecca, Thank you for your lovely review! We’re thrilled you’re enjoying the high-end lighting and that our customer service and dispatch speed hit the mark. If you need anything else, just let us know! Kind regards, Em

Posted 1 week ago

“Amazing quality! Just gorgeous and so very funky. I love love love my new lamp and lampshade!”

Helpful Report

Posted 2 weeks ago

Hi Anna, Thank you for your lovely review! We’re thrilled you love your new lamp and lampshade—amazing and so funky. Kind regards, Em

Posted 1 week ago

“Love our new shiny ceiling light. V unique. Be mindful of the positioning/how the shadow is cast in case you want to highlight or hide areas of the room.”

Helpful Report

Posted 2 weeks ago

Hi Katherine, Thank you for your lovely review! We’re thrilled you love your new pedant light and its unique look. Great tip about positioning and how the shadow casts—that can really change a room. If you need any tips or extras to dial in the look, just shout. Kind regards, Em

Posted 1 week ago

“What can I say other than I am absolutely blown away with my beautiful new Pooky lamp! I initially ordered the wrong size shade, but Oliver in customer service helped me sort it out in no time! Excellent products and customer service, so wonderful that you can speak to someone and not a robot! Highly recommend.”

Helpful Report

Posted 2 weeks ago

Hi Sara, Thank you for your lovely review! We’re thrilled you love the Pooky lamp and that Oliver could sort the shade issue quickly. If you need anything else, just shout. Kind regards, Em

Posted 1 week ago

“LOVE!!! Excatlyas pictured.. Beautiful quality and fits perfectly”

Helpful Report

Posted 2 weeks ago

Hi Sam, Thank you for your lovely review! We’re thrilled you love Pooky and that it’s exactly as pictured, with beautiful quality and a perfect fit. If you need anything else, just shout. Kind regards, Em

Posted 1 week ago

“My new floor standing lamp and shade is really quirky and smart.”

Helpful Report

Posted 2 weeks ago

Hi Douglas, Thank you for your lovely review! We’re thrilled to hear your floor standing lamp and shade feel quirky and smart. If you need any tips or extra bits to dial in the look, just shout. Kind regards, Em

Posted 1 week ago

“The mirror looks even better in real life such a nice glaze more matt then shine. Great colour and looks very premium.”

Helpful Report

Posted 2 weeks ago

Hi James, Thank you for your lovely review! We’re delighted the mirror exceeds your expectations in real life and that you love the glaze, finish, and colour. If you need anything else, just shout. Kind regards, Em

Posted 1 week ago

“Really beautiful quality is fantastic and what a price in the sale”

Helpful Report

Posted 2 weeks ago

Hello Michelle, Thank you for your review! We are delighted to hear that you are loving your new lights! By the sound of it you got a bargain...happy days! Best wishes, Ella.

Posted 1 week ago

“I love spooky lights! We gave renovated our house and put in new lights throughout. Pooky has a great choice of styles and finishes, the prices are fair and the delivery is speedy.”

Helpful Report

Posted 2 weeks ago

Hello Clare, Thank you for your kind words! We are delighted to hear that we have been a big feature in your renovation! We hope you are enjoying your newly renovated home! Kind regards, Ella.

Posted 1 week ago

“The best place for lamps and shades”

Helpful Report

Posted 2 weeks ago

Hello Virginia, Thank you for your review! We are pleased to hear that we are your 'go to' for all things lighting. We appreciate you taking the time to leave your thoughts. Best wishes, Ella.

Posted 1 week ago

Pooky is rated 4.9 based on 31,361 reviews