Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,088 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,088 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 26th January 2026

5837

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love my new rechargeable lamp . Gives off a great ambient light. Looks great where I’ve placed it on a nest of tables . Great solid base that is great quality . I did phone customer support for help with a query about height . Excellent service. Lamp arrived quickly & well packaged.”

Helpful Report

Posted 2 weeks ago

Hello Gaynor, Thank you for your wonderful review! We’re thrilled the rechargeable lamp gives a great ambient light, looks good on your nest of tables, and that you’re happy with the solid base and quality. We’re glad our customer support could help with your height query. If there’s anything else you need, we’re here. Kind regards, Em

Posted 1 week ago

“Lovely shades. Bit formulaic. Delivery could step up.”

Helpful Report

Posted 2 weeks ago

Hi Claire, Thank you for your review. We’re glad you like the shades. We’re sorry it felt a bit formulaic and that delivery didn’t meet your expectations. If you can share your order number or purchase source, we’ll look into the delivery process and see how we can improve it. Warm regards, Team Pooky Kind regards, Em

Posted 1 week ago

“This is my fourth time ordering from Pooky and, as previously, I am blown away by the speed of delivery. The sheer beauty and quality of the lampshades is astounding and I just love them.”

Helpful Report

Posted 2 weeks ago

Hello Sofia, Thank you so much for your glowing review! We’re thrilled to hear that your fourth order from Pooky has arrived quickly and that you’re loving the lampshades’ beauty and quality. If there’s anything else you need or any new shades you’d like to try, we’re here to help. Kind regards, Em

Posted 1 week ago

“Absolutely love my Pooky rechargeable lamps ( this is my second purchase)! Beautifully made, great quality and look fab!”

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Posted 2 weeks ago

“It’s the first week of having my beautiful walter rechargeable lamp and the empire Toulouse shade. It’s the perfect little lamp to give my desk space a bit of atmosphere. Love it. And let’s face it at my age the big light is a little bit too loud, and doesn’t everyone look better in low lighting? 🥰🫣”

Pooky 5 star review on 13th January 2026

Helpful Report

Posted 2 weeks ago

Hello Ewan, Thank you for your lovely review. We’re thrilled the Walter rechargeable lamp and Toulouse shade are giving your desk that perfect atmosphere, and that you’re enjoying the softer lighting. If there’s anything else you need, we’re here to help. Kind regards, Em

Posted 1 week ago

“Excellent products, design and customer service.”

Helpful Report

Posted 2 weeks ago

Hello Sonya, Thank you for your wonderful review! We’re thrilled you’re happy with the products, design, and customer service. If there’s anything else you need, we’re here to help. Kind regards, Em

Posted 1 week ago

“A very nice lamp though it arrived with a blown fuse.”

Helpful Report

Posted 2 weeks ago

Hello Jason, Thank you for your review. We’re glad you like the lamp, and we’re sorry it arrived with a blown fuse. We’d like to fix this promptly—could you share your order number or purchase source so we can arrange a replacement fuse or a suitable replacement if needed? Warm regards, Em

Posted 1 week ago

“Great product. Love the design of the shade and how well it was packaged for delivery. Great service.”

Helpful Report

Posted 2 weeks ago

Hello Annette, Thank you for your lovely review and for sharing your experience. We’re thrilled you’re happy with the design of the shade, and that it arrived well-packaged and that you were pleased with our service. If you need anything else, we’re here to help. Warm regards, Em

Posted 1 week ago

“Lovely lampshades, great customer service”

Helpful Report

Posted 2 weeks ago

Hello there, Thank you for your lovely review and for sharing your experience with our lampshades. We’re thrilled you’re happy with them and glad our customer service met your expectations. If you need anything else, we’re here to help. Warm regards, Em

Posted 1 week ago

“Always beautiful lights - delighted with the latest purchase. Only feedback would be that the new genesis lights don't seem to charge as well or last as long. Love it though.”

Helpful Report

Posted 2 weeks ago

Hello Liz, Thank you for your lovely review and for sharing your feedback. We’re delighted you love the new lights, and we’re sorry to hear the Genesis lights aren’t charging or lasting as long as expected. We’ll pass this on to our product team for review and would be happy to look into this further. Warm regards, Em

Posted 1 week ago

“Excellent service and the lamp shade is top quality and beautifull”

Pooky 5 star review on 12th January 2026

Helpful Report

Posted 2 weeks ago

Hello Andrea, Thank you for your review. We’re thrilled to hear you’re happy with the lamp shade and that you received excellent service. Best wishes, Em

Posted 1 week ago

“Beautiful picture lights, modern, sleek and great design”

Helpful Report

Posted 2 weeks ago

Hello Karen, Thank you for your review. We’re glad you find the picture lights beautiful, modern, and sleek. Warm regards, Em

Posted 1 week ago

“Beautiful products and very speedy delivery. Quite a lot of packaging which seemed unnecessary but it all arrived safely.”

Helpful Report

Posted 2 weeks ago

Hello Fleur, Thank you for your review. We are very pleased to hear that you love your new Pooky pieces and they all arrived quickly and safely. Thank you for your note about our packaging, we just want to make sure our customer orders arrive in perfect condition and free from any damage. Best wishes, Ella.

Posted 1 week ago

“Bought two rechargeable lamps for areas in my home without access to plug sockets. Unlike other rechargeable lamps these are incredible, they don’t have a throw away feel and I love that the light cell can be changed so that the whole unit doesn’t have to be thrown away once the light stops recharging. They feel and look like plug in lamps, yes they are a little more expensive than other rechargeable lamps but they last so much longer and are so much brighter. Highly recommend.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you so much for your kind review. We’re delighted to hear that you’ve been impressed with our rechargeable lighting and that you’ve noticed the quality that sets it apart. We understand our rechargeable lamps are an investment, so we’re especially pleased to hear that their brightness, durability, and plug-in feel have more than justified the price for you. Thank you for the recommendation! Best wishes, Ella.

Posted 1 week ago

“Delighted with my purchase.”

Helpful Report

Posted 2 weeks ago

Hello, Thank you for sharing your feedback. We are so happy that you have been delighted with your recent Pooky purchase. We hope it continues to bring you joy! Warm regards, Ella.

Posted 1 week ago

“Good quality products and great sales!”

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Posted 2 weeks ago

Hello Julia, Thank you for your kind review. We are delighted to hear that you love our products and that you make use of our sales when they come around. Keep your eyes peeled for the next one! Best wishes, Ella.

Posted 1 week ago

“Absolutely beautiful my third lamp and it's fabulous 👌”

Helpful Report

Posted 2 weeks ago

Hello Nicola, Thank you for your review! We are so thrilled to hear that your Pooky collection is growing! Thank you for your continued support, and hopefully one day there might be a fourth! Best wishes, Ella.

Posted 1 week ago

“Beautiful shades and added bonus was that they were on sale!”

Helpful Report

Posted 2 weeks ago

Hello Florencia, Thank you for your 5 star review! We are so pleased to hear you are happy with your new lamp shades and that you managed to get them at a discounted price! Even better when you can save money! Kind regards, Ella.

Posted 1 week ago

“Excellent picture light - dimmable and looks freat over our artwork. These picture lights are difficult to find but Pooky had different sizes and finishes. Highly recommend!”

Helpful Report

Posted 2 weeks ago

Hello Annette, Thank you for your review! We’re delighted to hear that your search led you to Pooky and that we could provide exactly what you were looking for. We’re sure your artwork is now looking even more beautiful under the soft glow of our picture lights. Best wishes, Ella.

Posted 1 week ago

“It’s the perfect size for our porch and your able to move the sphere to the side of your like (either ontop, or left to right or upwards and towards) while the back sphere stays behind. The magnetic piece is the best part when it comes to being so quick to take off to charge! Lovely warm light.”

Helpful Report

Posted 2 weeks ago

Hello Cheryl, Thank you for your lovely review and sharing your photo of the Franz in it's new home! We are delighted to hear that you are so pleased with it and find charging the light nice and easy. You made a great choice! Best wishes, Ella.

Posted 1 week ago

Pooky is rated 4.9 based on 31,088 reviews