Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,461 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5918

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pooky Lighting, I looked at many brass ceiling pendant kits and decided to go Pooky, I was not disappointed, the quality and customer service exceeded my expectations. I shall return very soon for more from Pooky.”

Helpful Report

Posted 4 weeks ago

Hi Paul, Thank you for sharing your feedback. We’re thrilled that you chose Pooky brass ceiling pendant kits and that the quality and customer service exceeded your expectations. We appreciate your support and look forward to welcoming you back soon. If there’s anything else we can help with, just let us know. Kind regards, Em

Posted 2 weeks ago

“Absolutely LOVE my rechargeable Stucco table lamp! It really enhances our sitting room - and so pleased that I can actually use it outdoors on hot summer nights too!”

Helpful Report

Posted 4 weeks ago

Hi Julie, Thank you for sharing your lovely feedback. We’re thrilled to hear you’re loving the rechargeable Stucco table lamp and that it enhances your sitting room—plus that it works well outdoors on warm evenings. If there’s anything else we can help with, just let us know. Kind regards, Em

Posted 2 weeks ago

“I ordered 2 beautiful bronze lights for my garden cabin, one arrived damaged. When I contacted customer services by phone, I was talked through the returns process, and told that if I submitted the return immediately, a replacement would be sent out same day. Exactly this happened, excellent service, thank you Pooky”

Helpful Report

Posted 4 weeks ago

Hi Wendy, Thank you for sharing your experience. We’re delighted the replacement arrived as promised and that you’re happy with your lights. If there’s anything else we can assist with, please don’t hesitate to reach out. Kind regards, Em

Posted 2 weeks ago

“Very happy with my Pooky lighting, they look great & really add that little extra to a room.”

Helpful Report

Posted 4 weeks ago

Hi Stephen, Thank you for the lovely review. We’re thrilled that your Pooky lighting looks great and adds that extra touch to your room. If there’s anything else we can help with, just let us know. Kind regards, Em

Posted 2 weeks ago

“Really happy with my rechargeable lamp. Perfect solution for a badly wired living room! Easy to recharge and looks beautiful”

Helpful Report

Posted 4 weeks ago

Hi Verity, Thank you for the lovely review. We’re thrilled the rechargeable lamp is the perfect solution for your living room and that you love how it looks and how easy it is to recharge. If there’s anything else we can help with, just let us know. Kind regards, Em

Posted 2 weeks ago

“my new emerald velvet lampshade is gorgeous and glamourous.”

Helpful Report

Posted 4 weeks ago

Hi Alison, Thank you for the fabulous review. We’re thrilled you love your emerald velvet lampshade — glamourous indeed! If there’s anything else we can help with, just let us know. Kind regards, Em

Posted 2 weeks ago

“Fabulous selection of lampshades . The two shades I have bought are lovely but I didn’t appreciate that this types of shade had two seams ( it does say on the site ) and the affect of that on a lamp is unappealing . I’ve opened them and put them up so will have to keep them . Very pretty though .”

Helpful Report

Posted 4 weeks ago

Hi Helen, Thank you for the fab review. We’re glad you love the lampshades and that they’re pretty, though we’re sorry the two seams aren’t ideal on the shade. If there’s anything we can do to help, please let us know. Kind regards, Em

Posted 2 weeks ago

“Fast delivery and great quality. Packaging also of a high standard. Love my new lamp.”

Helpful Report

Posted 4 weeks ago

Hi Sophie, Thank you for the fabulous review. We’re really glad you love your new lamp and that the delivery and packaging met your expectations. If you need anything else, we’re here. Kind regards, Em

Posted 2 weeks ago

“Ordered, paid , received. Very prompt delivery. Beautiful lamp shade .Thank you.”

Helpful Report

Posted 4 weeks ago

Hi Jenn, Thank you for the fabulous review. We’re really glad you’re happy with the lamp shade and that delivery was prompt. If you need anything else, we’re here. Kind regards, Em

Posted 2 weeks ago

“Excellent product”

Helpful Report

Posted 1 month ago

Hi Johnny, Thank you for the fabulous review. We’re really glad you think it’s an excellent product. If you need anything else, we’re here. Kind regards, Em

Posted 2 weeks ago

“Very happy with my product.”

Helpful Report

Posted 1 month ago

Hi Aline, Thank you for the fabulous review. We’re really glad to hear you’re very happy with your product. If you need anything else, we’re here. Kind regards, Em

Posted 2 weeks ago

“I had a slight issue with a purchase. Pooky's customer service were excellent- no fuss, very responsive and sent a replacement immediately. I am very happy”

Helpful Report

Posted 1 month ago

Hi Anisha, Thank you for the fabulous review. We're really glad to hear Pooky treated you well and that you’re happy with the replacement and service. If you need anything else in the future, we’re here. Kind regards, Em

Posted 2 weeks ago

“Amazing packaging by Pooky. Perfect as a gift as a result too. My rechargeable wall light and shade are lovely. Although, not installed yet, I am so looking forward following our decorating to see it in situ. Delivery is also 👌 thank you 😊 Helen, Twickenham”

Helpful Report

Posted 1 month ago

Hi Helen, Thank you for the fabulous review. We're delighted you love the packaging and that the rechargeable wall light and shade feel gift-worthy. We can’t wait for you to install and see it in situ. Glad the delivery met your expectations too. If you need any help with setup or styling, we’re here. Kind regards, Em

Posted 2 weeks ago

“Excellent service .i have had to return lampshades twice now due to my wrong sizing and the return of the shades so easy and stress free . Shades arrived in days . So pleased with them .”

Helpful Report

Posted 1 month ago

Hi Christine, Thank you for the fabulous review. We’re really glad the service was excellent, returns were easy and stress-free, and that the shades arrived quickly. If you need any help with sizing or future purchases, we’re here. Kind regards, Em

Posted 2 weeks ago

“Good quality lampshade for a small table lamp. Size is quite difficult to come across and fitted very well. Hand finish paint was very good and consistent across the shade. Packaging was well thought out and delivery very quick. Altogether a great shopping experience.”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the fabulous review. We’re really glad the lampshade fits your small table lamp well, the hand-finish paint is to your liking, and that the packaging and delivery met expectations. If you’d like any help with styling or future purchases, we’re here. Kind regards, Em

Posted 2 weeks ago

“Lamp bases and shades arrived quickly and were packed really well. They look great as guest room lamps and also will be used for table lamps outside when the weather improves (!)”

Helpful Report

Posted 1 month ago

Hi Kathy, Thank you for the fabulous review. We’re really glad the lamp bases and shades arrived quickly and were packed well, and that they’ll work well as guest room lamps and for outdoor use when the weather improves. If you’d like any help or ideas for styling, we’re here. Kind regards, Em

Posted 2 weeks ago

“no instructions for fitting shade and fitting but absolutely stunning product”

Helpful Report

Posted 1 month ago

Hi Jacqueline, Thank you for the fabulous review. We’re really glad you think the product is absolutely stunning, even though there were no instructions for fitting the shade and fitting. If you’d like any help with fitting guidance, we’re here. Kind regards, Em

Posted 2 weeks ago

“So easy to order online. The packaging on arrival was excellent. I now have four Pooky lampshades and I love them all ❤️”

Helpful Report

Posted 1 month ago

Hi Lizanne, Thank you for the fabulous review. We’re really glad you found ordering online easy and that the packaging on arrival was excellent. Fantastic to hear you love having four Pooky lampshades! If you’d like any more ideas or help with your space, we’re here. Kind regards, Em

Posted 2 weeks ago

“Beautiful pendant lights. Really happy!”

Helpful Report

Posted 1 month ago

Hi there, Thank you for the fabulous review. We’re really glad you’re happy with the beautiful pendant lights. If you’d like any more ideas or help with your space, we’re here. Kind regards, Em

Posted 2 weeks ago

“Beautiful lampshade. Nicely made and very pretty colours. Looks lovely in our sitting room”

Helpful Report

Posted 1 month ago

Hi Fiona, Thank you for the fabulous review. We’re really glad you love the lampshade and the pretty colours. If you’d like any more ideas or help with your sitting room, just let us know. Kind regards, Em

Posted 2 weeks ago

Pooky is rated 4.9 based on 31,461 reviews