Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,435 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service! Such quick delivery. Gorgeous wall fittings”

Helpful Report

Posted 2 years ago

Hi Jane, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“Looking at bathroom light fittings is quite stressful as the choice is minimal Pooky range is unbelievable for all styles I’ve bought 3 classic light fittings I thought were not possible until l saw Pooky website Brilliant”

Helpful Report

Posted 2 years ago

Hi Lloyd, We truly appreciate your kind words and your loyalty as a customer. It's customers like you who make our work worthwhile. We completely understand your sentiment regarding the limited choices when it comes to bathroom light fittings. Thankfully, we have made it our mission to provide incredible options for all styles. Thank you for your ongoing support and trust in our products. We look forward to serving you with even more exciting lighting options in the future. Best wishes, Mara

Posted 2 years ago

“One of the most beautiful lampshades I’ve owned. Worth paying a little extra to get the quality and vibrancy of a Pooky shade… very happy!!!”

Helpful Report

Posted 2 years ago

Hi Heather, We truly appreciate your support and are thrilled to hear that you are loving your purchase. Your kind words about Pooky's lampshade being one of the most beautiful you've owned means the world to us. We strive to provide high-quality and vibrant products that bring joy and style to your home. We couldn't be happier that you find our shades worth paying a little extra for. Your satisfaction is our top priority, and we are overjoyed to know that you are very happy with your purchase. Best wishes, Mara

Posted 2 years ago

“So much choice and consistently good quality for a good price point. Wish there were more multi light bedroom pendant options.”

Helpful Report

Posted 2 years ago

Hi there, We are thrilled to hear that you are satisfied with our products and that you find our range offers so much choice and consistently good quality at a great price point. We truly appreciate your feedback, and your comment about having more multi light bedroom pendant options is duly noted. Rest assured, we are constantly working on expanding our product offerings to better cater to our customers' needs and preferences. Best wishes, Mara

Posted 2 years ago

“Fabulous service and quick delivery of well packaged and beautiful goods.”

Helpful Report

Posted 2 years ago

Hi Joanne, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Can a like me like a good classic book that never dates ? Absolutely love it Well made and casts a lovely cosy light”

Pooky 5 star review on 21st February 2024

Helpful Report

Posted 2 years ago

Hi Tracie, Thank you so much for awarding Pooky with a stellar 5-star rating! We are thrilled to learn that you absolutely love our product. Your feedback about Pooky being like a good classic book that never dates truly warms our hearts. We strive to provide well-made products that not only bring joy but also create a beautiful and cosy ambiance. It's delightful to know that Pooky has been able to achieve just that for you. Best wishes, Mara

Posted 2 years ago

“Contacted Pooky to obtain more details and they replied very promptly with all the information I asked for. Received my table lamp in very good time and am extremely pleased. Am definately ordering a couple more lamps as I am very confident they will be of the same quality.”

Helpful Report

Posted 2 years ago

Hi Julie, We are glad that our team responded promptly to your inquiries and provided you with all the information you needed. Our goal is to ensure that our customers have a hassle-free experience when shopping with us. It's fantastic to hear that your table lamp arrived in excellent condition and in a timely manner. We pride ourselves on delivering high-quality products and exceptional service. Thank you. Best wishes, Mara

Posted 2 years ago

“Brilliant company, fantastic products at reasonable prices with great customer service and quick delivery. Highly recommend Pooky”

Helpful Report

Posted 2 years ago

Hi Eleanor, We are genuinely grateful for your loyalty to Pooky and appreciate your ongoing support. Your recommendation means the world to us, and we will continue to work hard to meet and exceed your expectations. Thank you for taking the time to leave such a wonderful review. Best wishes, Mara

Posted 2 years ago

“Super products delivered swiftly.”

Pooky 5 star review on 20th February 2024

Helpful Report

Posted 2 years ago

Hi James, Thank you so much for sharing such a lovely image with us. The Celeste wall mounted candle holder in antique brass looks like it has made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“I love all the things I have bought from Pooky. My recent purchases have included a green/grey egg and spoon ikat shade and a blue spotted cotton one. Both bring great joy. The only thing for those purchasing the egg and spoon shade is the background colour comes up much more of a primrose yellow than it appears in photos.”

Helpful Report

Posted 2 years ago

Hi Alice, We want to extend a huge thank you for your glowing 5-star rating of Pooky! We are delighted to hear that you love all the items you have purchased from us, including the green/grey egg and spoon ikat shade and the blue spotted cotton shade. It brings us immense joy to know that our products have brought you happiness. We also appreciate your feedback. We apologise for any inconvenience caused by the difference in background color from the photos. Your valuable insight helps us improve our products and ensure a better shopping experience for all our customers. Best wishes, Mara

Posted 2 years ago

“Absolutely perfect! Exceptional service, arrived the day after ordering. Beautifully made and gorgeous to look at. Thank-you x”

Helpful Report

Posted 2 years ago

Hi Lisa, It brings us great joy to know that you find Pooky beautifully made and gorgeous to look at. Your satisfaction is our ultimate goal, and your positive feedback motivates us to continue delivering the best to our valued customers like you. Thank you. Best wishes, Mara

Posted 2 years ago

“Beautifully made and extremely quick delivery. The perfect combination for the perfect lamps. So very happy with my Pooky purchase.”

Helpful Report

Posted 2 years ago

Hi Neal, Your satisfaction means the world to us, and we are delighted to hear that your Pooky lamps have brought you joy. Should you need any further assistance or have any questions, please don't hesitate to reach out. Thanks for choosing Pooky, and we hope to serve you again in the future! Best wishes, Mara

Posted 2 years ago

“Great service, quick delivery and amazing quality”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Fast delivery, great products”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Lovely lampshade, good quality exactly what I wanted and the delivery was fast.”

Helpful Report

Posted 2 years ago

Hi Rosemary, We truly appreciate your kind words and are thrilled to hear that you found our lampshade lovely and of good quality. We strive to provide our customers with exactly what they desire, and we are delighted that we could meet your expectations. Additionally, we are delighted that the delivery was swift, ensuring that you could enjoy your new lampshade in no time. Thank you. Best wishes, Mara

Posted 2 years ago

“By far the easiest website to use for matching lamps and shades. I loved being able to see a visual of the combination I selected. Adore my new bedside lamp”

Helpful Report

Posted 2 years ago

Hi Jessica, Thanks for your fantastic rating of Pooky! We're thrilled you loved your new Pooky purchase and found our website easy to use. We're grateful for your support and happy to help whenever you need us! Best wishes, Mara

Posted 2 years ago

“Pooky are always ahead of the curve with design and right on the button with colours and materials. An invaluable port of call when sourcing for clients and the service is excellent too.”

Helpful Report

Posted 2 years ago

Hi Alie, At Pooky, we strive to provide an invaluable resource for sourcing products for clients, and we are delighted that you find our service excellent. Your satisfaction is our utmost priority, and we will continue to go above and beyond to meet your expectations. Thank you. Best wishes, Mara

Posted 2 years ago

“I’ve used Pooky for several lights in my home and they’re always well designed, high quality, and arrive speedily. When I had to return the last fitting I ordered as it was a little large, the returns process was quick, easy, and free. I’ve since received a slightly smaller version of the pendant light I ordered, and it looks great, as always!”

Helpful Report

Posted 2 years ago

Hi Ashley, We are thrilled to hear that you have consistently found our lights to be well-designed, high quality, and delivered promptly. Your satisfaction is our top priority, and we are delighted to know that we have been able to meet your expectations. We also want to express our gratitude for your understanding during the returns process. It's great to hear that our team was able to assist you quickly and efficiently, making the experience hassle-free and, most importantly, free of charge. Thank you for choosing Pooky. Best wishes, Mara

Posted 2 years ago

“My second purchase from Pooky. The quality and finish is great. The colours are fabulous. Very pleased.”

Helpful Report

Posted 2 years ago

Hi Phil, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 2 years ago

“Create website, product range and service.”

Helpful Report

Posted 2 years ago

Hi Matthew, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,435 reviews