Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,965 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the mini elbow wall fitting in bronze. A classic yet contemporary feel, great quality.”

Helpful Report

Posted 1 year ago

Hi Andrew, Thank you for letting us know you're happy with your new purchase I am sure the Elbow has made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Thrilled with my Incy lamps and rattan shades. One of the bulbs was faulty but Pooky responded really quickly and got a replacement out in a couple of days for me. Great customer service and very good quality products.”

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Posted 1 year ago

Hi Emily, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I bought several items, all are beautiful, good quality products and were delivered promptly. I would highly recommend Pooky to anyone looking for the perfect lighting for your home. There is so much to choose from, you will want to go back for more!”

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Posted 1 year ago

Hi there, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“wonderful choice and extremely good quality”

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Posted 1 year ago

Hi there, Thank you for taking the time to write such a wonderful review - we are so glad you are in love with your new Pooky purchase. Best wishes, Mara

Posted 1 year ago

“Really impressed with the quality of the products, they’re so well designed and have made my room much more sophisticated. Will be a repeat customer for sure.”

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Posted 1 year ago

Hi Erika, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Beautiful lights. Pricey but worth it. Delivery was very quick”

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Posted 1 year ago

Hi Lauren, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Having been searching for ages we finally found our lovely lamps from Pooky. Liked one so much we bought another. Great service as well.”

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Posted 1 year ago

Hi Amanda, Thank you for leaving such wonderful feedback and that you love our products as much as we do. Welcome to the Pooky family and can't wait to see your collection grow. Best wishes, Mara

Posted 1 year ago

“Great service. Prompt. Efficient. Beautiful candle, the hue of the orange is breathtaking. Thankyou.”

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Posted 1 year ago

Hi Louise, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Affordable, excellent quality, efficiently arrives, easy returns policy, unique products without the insane price tag, great customer service.”

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Posted 1 year ago

Hi Alyonka, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 1 year ago

“Very happy with the look and finish of the lampbase I bought. Quality is excellent, and delivery very prompt.”

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Posted 1 year ago

Hi Fransiska, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Delighted with my new Pooky lampshades, their quality, design and impact complement my decor perfectly. Quick, efficient delivery made the purchase easy.”

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Posted 1 year ago

Hi Elaine, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 1 year ago

“Really quick delivery. Lovely lamps”

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Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Great quality and design. Happy to have found an online shop selling long lasting homeware!”

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Posted 1 year ago

Hi there, Thank you for taking the time to leave such a wonderful review. We are overjoyed that you love our lights as much as we do. Welcome to the Pooky family. Best wishes, Mara

Posted 1 year ago

“Gorgeous lamp and shade, well packaged and arrived quickly”

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Posted 1 year ago

Hi there, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“I love these lights, they give a warm glow and are super chic!”

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Posted 1 year ago

Hi Lindsay, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Stunning lampshade! Packaged so well. I'm absolutely delighted. 10 out of 10 🙂 Experience positive x”

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Posted 1 year ago

Hi Christine, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Beautiful products and super quick delivery. To install the light fixtures, there was limited space within the item itself to house all the components and efficiently attach to the wall. With a lot of patience and two people, (one securing the light as the other screwing) we were able successfully hang the light but I feel like it could have been easier!”

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Posted 1 year ago

Hi Rachel, Thank you for letting us know how you felt about your experience. I am so sorry to hear that the installation wasn't as easy as you hoped and glad you took the time to give us your feedback. Overall, I am so glad to hear to hear that the rest of your Pooky journey was positive and we hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“The staff at Pooky were helpful, informative and went above and beyond.”

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Posted 1 year ago

Hi Laura, Thank you for leaving such a wonderful review. We are so glad you've found us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“I ordered two brass garden wall lights for just under £400 total. Unlike the website photos, in real life they are flimsy and underwhelming. They are extremely tricky to install, with one breaking while they were put up. I also ordered 2 Pooky bulbs, only one works. Extremely disappointed.”

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Posted 1 year ago

Hi Suzy, Thank you for taking the time to write a review and inform us of your experience. I am so sorry to hear that the Hastings exterior IP44 wall light in antique brass was damaged on arrival and continued to break after installation. I completely empathise with you regarding this. I hope we can assist you further with your needs and have them met with the high level of service we pride ourselves on supplying - please can you email us at Hello@Pooky.com and we shall then look into a replacement or a refund depending on how you wish to proceed. Best wishes, Mara

Posted 1 year ago

“Excellent products and such fast and easy delivery”

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Posted 1 year ago

Hi Rachel, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,965 reviews