Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,434 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, I just”

Helpful Report

Posted 2 years ago

Hi Jennifer, We are so happy to know you love your lights so much that you are actually speechless! Thank you so much for choosing us to light up your home and hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“Absolutely brilliant company! Great selection of lights and shades and very quick delivery- highly recommend.”

Helpful Report

Posted 2 years ago

Hi Henrietta, We truly appreciate your support and are thrilled to hear that you found our company absolutely brilliant. It's wonderful to know that our selection of lights and shades met your expectations. We're delighted that our quick delivery service left a positive impression on you. We strive to ensure that our customers receive their orders promptly, and it's fantastic to hear that we met your needs in this regard. Thank you for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Love the lights from Pooky, this one was no exception.”

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Posted 2 years ago

Hi Elinor, We strive to create unique and mesmerizing lighting pieces that add a touch of magic to any space. Your kind words reaffirm our commitment to quality and innovation. Thank you once again for your support. It was a pleasure serving you, and we hope to have the opportunity to delight you with more stunning lighting designs in the future. Best wishes, Mara

Posted 2 years ago

“I searched the internet to find the perfect lampshade that I had in my mind. Pooky had a huge range of lampshades that were very on trend. I eventually had at least 4 lampshades that all fitted my vision. When they arrived I was delighted with all of them and they were such good quality. I chose the one that best matched my colour scheme and returned the others. It was incredibly easy to do so. In fact I did so the same day.”

Helpful Report

Posted 2 years ago

Hi Noreen, It's wonderful to know that our wide range of lampshades met your expectations and were exactly what you had in mind. We pride ourselves on offering trendy and high-quality products that our customers will love. We're glad that you were delighted with all the lampshades you ordered and found the one that perfectly matched your color scheme. Our easy return process is designed to make it convenient for our customers, and we're pleased to hear that you found it incredibly easy to return the additional lampshades on the same day. Thank you! Best wishes, Mara

Posted 2 years ago

“Very pretty lampshade! So cute and suits my bedside table perfectly. Great quality product.”

Pooky 5 star review on 19th February 2024

Helpful Report

Posted 2 years ago

Hi Sarvat, We are delighted to hear that you find the lampshade very pretty and cute, and that it suits your bedside table perfectly. We couldn't agree more! We take great pride in producing high-quality products, and knowing that you are satisfied with Pooky is truly gratifying. Your continued loyalty as a customer means the world to us, and we are grateful for your ongoing support. Thank you! Best wishes, Mara

Posted 2 years ago

“Great customer service, fast delivery, and beautiful products. Pooky are perfect. Thanks.”

Helpful Report

Posted 2 years ago

Hi Lynne, We couldn't be happier to know that you found our customer service to be great, and that our delivery was fast and efficient. We take pride in providing beautiful products and ensuring our customers are satisfied. We're overjoyed that Pooky has been perfect for you! Your loyalty as a customer means the world to us, and we will continue to strive to exceed your expectations with our products and services. Thank you for being such a valued customer and for your kind words. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“What a fantastic company! Quirky, original designs; super-fast delivery and unbelievable customer service make dealing with Pooky a real pleasure.”

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Posted 2 years ago

Hi John, We greatly appreciate your kind words and are delighted to hear that you found our designs to be quirky and original. It brings us joy to know that our super-fast delivery and unbelievable customer service added to your positive experience with Pooky. We are grateful for your support and the pleasure is truly ours. Best wishes, Mara

Posted 2 years ago

“Lovely lampshade, speedy delivery and beautifully made0.”

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Posted 2 years ago

Hi there, Chloe, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Mara

Posted 2 years ago

“excellent, speedy service with good communication. Excellent product.”

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Posted 2 years ago

Hi Rebecca, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Ordered online easily. Delivery was prompt and made in advised timeslot.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your fantastic rating of Pooky! We're thrilled you loved your new Pooky purchase and found our website easy to use. We're grateful for your support and happy to help whenever you need us! Best wishes, Mara

Posted 2 years ago

“There is such a big choice of lamps and shades that it took me some time and several viewings to make a final choice. It's not the same as looking in a shop display. In the end I chose a skellig table lamp because I wanted it to complement one left to me my my grandmother, which is like 2 pieces of wood wrapped round each other to make the stem. The shade was even more difficult . I chose a 30cm straight hand made marbled grey. they both look really nice. with hindsight I think maybe I should have gone for a plain shade. the service from Pooky is excellent, the products arrived within a couple of days, were well packed .”

Helpful Report

Posted 2 years ago

Hi Jill, Thank you so much for your fantastic 5-star rating of Pooky! We are thrilled to hear that you had a great experience with us and that you love your Skellig table lamp and handmade marbled grey shade. We understand that choosing the perfect lamp and shade can take time, especially with such a wide selection to choose from. We are glad that you found our online viewing experience to be convenient and helpful. Your choice to complement your grandmother's lamp with the Skellig table lamp sounds like a beautiful and sentimental touch. Again, thank you for choosing Pooky. We truly appreciate your support and are here to assist you with any future lighting needs. Enjoy your beautiful lamps! Best wishes, Mara

Posted 2 years ago

“I managed to order the wrong bulbs fora rechargeable lamy - emily in customer care is amazing - goes over and beyond - thank you !”

Helpful Report

Posted 2 years ago

Hi Tracey, Thank you for taking the time to write such a wonderful review! I wanted to take a moment to express my gratitude for your kind words regarding Emily in our customer care team. We're thrilled to hear that she went above and beyond to assist you when you accidentally ordered the wrong bulbs for your rechargeable Lamp. Thanks again and we can't wait to see you again soon! Best wishes, Mara

Posted 2 years ago

“Pooky has great options for lighting unique to the market. A field day for me as perfect to my usually expensive taste for things I can’t afford.”

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Posted 2 years ago

Hi Taryn, We really appreciate your kind words and are thrilled to hear that our lighting options resonated with your unique taste. We understand how challenging it can be to find affordable yet exquisite pieces, and that's exactly what we aim to offer at Pooky. Your positive feedback has made our day, and we look forward to continuing to provide you with the perfect lighting solutions that match your style. Best wishes, Mara

Posted 2 years ago

“Whenever I try to buy lampshades from anywhere else, I always return to Pooky. Exceptional quality and service.”

Helpful Report

Posted 2 years ago

Hi there, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 2 years ago

“A varied range of gorgeous lamps and shades. Good quality and an easy to use website.”

Helpful Report

Posted 2 years ago

Hi there, We are blown away by your feedback, what an outstanding review! We're glad you loved your Pooky purchase and found our website easy to use. We're here to help whenever you need us. Thank you! Best wishes, Mara

Posted 2 years ago

“A great range of products with personality and style. Always pleasantly surprised by what comes out of a Pooky box!”

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Posted 2 years ago

Hi there, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 2 years ago

“Our pair of "Mini Elbow" wall lights with "jet ripples" shades and single toggle switches in antiqued brass are looking fabulous against the F&B Green Smoke painted panelled wall in the cosy double room of our holiday cottage. All arrived promptly and well wrapped. Thank you”

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Posted 2 years ago

Hi there, Thank you so much for taking the time to share your experience and leave us a delightful 4-star rating for Pooky! We greatly appreciate your kind words and are thrilled to hear that our Mini Elbow wall lights with jet ripples shades and single toggle switches in antiqued brass are looking fabulous against your paneled wall, This sounds all so cozy! It warms our hearts to know that you are pleased with the prompt arrival and careful packaging of your order. Your satisfaction is our top priority, and we are grateful for your support. Thank you! Best wishes, Mara

Posted 2 years ago

“Super quick delivery! Everything well packaged and the items are excellent quality”

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Posted 2 years ago

Hi Julie, Thank you so much for your amazing 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. Best wishes, Mara

Posted 2 years ago

“Great service from Pooky! Easy to order from the website and delivery was very quick!”

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Posted 2 years ago

Hi there, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“Great service , when I needed help the phone answered by a real person who was polite and helpful , excellent.”

Helpful Report

Posted 2 years ago

Hi David, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,434 reviews