Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,965 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great lights and service, even replaced bulbs that were missing no quibble”

Helpful Report

Posted 1 year ago

Hi Neil, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“The website is very easy to use and the products are very appealing. We've had several items from this company and all of them have been excellent quality. We've ordered and recieved the lights very quickly too., beaitufullu and securely packed. Very pleased with our purchases to date.”

Helpful Report

Posted 1 year ago

Hi Stepanie, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“Excellent product. Quick service and delivery.”

Pooky 5 star review on 26th January 2024

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Posted 1 year ago

Hi Sally, Thank you so much for sharing such a lovely image with us, Sally. The Stucco paired with the teal heraldic looks like they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Lovely petite item as described. Good glow. Received quickly and robustly packed. Very pleased. Thank you.”

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Posted 1 year ago

Hi Mara, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 1 year ago

“Great shades add with good service, very happy.”

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Posted 1 year ago

Hi Donna, Thank you so much for taking the time to leave this wonderful review - we are so glad to hear about your experience and hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“Really impressed with Pooky. The lamps are lovely and the choice is exceptional. Particularly like using the lamp and lampshade tool. The communication of how my order is passing through the system has been great. I have had to contact customer service but they were kind and did what they promised.”

Helpful Report

Posted 1 year ago

Hi Amanda, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Absolutely thrilled with my purchase from Pooky.com! I recently got the "Dontanello Pendant Light," and I couldn't be happier. The delivery was super quick, and the light is not only stylish but of fantastic quality. Pooky.com exceeded my expectations – highly recommend for anyone looking to elevate their home decor!”

Helpful Report

Posted 1 year ago

Hi Ashley, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 1 year ago

“Lovely lampshade, provides perfect amount of light. It came well packaged and didn't have to wait too long. Another great purchase from Pooky, Cheers!”

Helpful Report

Posted 1 year ago

Hi Henna, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Excellent quality product and superb service”

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Posted 1 year ago

Hi Nicola, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Speedy delivery. Gorgeous lamp shades.”

Helpful Report

Posted 1 year ago

Hi Christine, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 1 year ago

“I recently ordered one of the lovely Stucca lamps only for DPD to deliver it broken. After a call to Pooky they quickly sorted it out and sent my replacement. Excellent service and lovely staff.”

Helpful Report

Posted 1 year ago

Hi Sandy, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I just love Pooky lights and shades. Wonderful quality. Well packed and quick delivery.”

Helpful Report

Posted 1 year ago

Hi Jan, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Absolutely love my lamp and lampshade. So beautiful. Super fast delivery too.”

Helpful Report

Posted 1 year ago

Hi Rosie, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Delivery and the returns are reliable. Nice products”

Helpful Report

Posted 1 year ago

Hi Danial, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I've ordered a few items from Pooky and have found the quality to be great. My orders were processed and shipped really quickly too.”

Helpful Report

Posted 1 year ago

Hi Lauren, We are blown away by your feedback and glad you keep returning to us! Thank you for taking the time to leave such a wonderful review and hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“Excellent stock, tremendously good value sale items, delivered in perfect condition and in record time - thank you Pooky, you’ve made our house look really cool!!!”

Helpful Report

Posted 1 year ago

Hi Tess, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“After much searching for the perfect lights for my new kitchen I came across Pooky. I wouldn't go anywhere else now for lights as quality is superb. Just had new bathroom fitted and just waiting for new Pooky lights to go up which can't wait for.”

Pooky 5 star review on 25th January 2024

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Posted 1 year ago

Hi Jessie, Oh my goodness, your bathroom looks stunning - we could not be more overjoyed that you found us as the Stork wall light in antique brass looks like it was made for your home. Thank you for sharing your image - we are OBSESSED! Best wishes, Mara

Posted 1 year ago

“I love Pooky lampshades, I now have 10 of them! There's a huge choice of gorgeous colours and they're great quality. The rechargeable lamps are perfect for summer evenings in the garden.”

Helpful Report

Posted 1 year ago

Hi Maureen, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Thrilled with my two new savannah teal lampshades.Given my drawing room a wonderful lift.Thank you .Wonderful prompt service !!”

Helpful Report

Posted 1 year ago

Hi Care, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 1 year ago

“Excellent product and extraordinarily quick delivery. Would recommend and will certainly buy from pooky in the future”

Helpful Report

Posted 1 year ago

Hi Stuart. We are thrilled you have found us and love our products as much as we do. We can't wait to see you again. Thank you. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,965 reviews