Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,785 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,785 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 22nd September 2026

5981

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my new light, will definitely order again!”

Helpful Report

Posted 5 months ago

Hello Sharie, Thank you for your 5 star review! We are delighted to hear you love your new light! We look forward to you coming back for more! Best wishes, Ella.

Posted 5 months ago

“Excellent ordering/ quick delivery. Ordered several light fittings for indoor and outdoor”

Helpful Report

Posted 5 months ago

Hello, Thank you for your awesome review! We are pleased to hear you had a great experience shopping with us and we are glad you chose Pooky to light up your house! Best wishes, Ella.

Posted 5 months ago

“Great collection of products and top notch service from Pooky team. Highly recommended, one of the best in the business.”

Helpful Report

Posted 5 months ago

Hello Pradeep, Thank you for your lovely review! We're thrilled to hear you enjoyed our product range and had a great experience with the Pooky team. Your recommendation really means a lot to us, and we look forward to helping you again in the future. Kind regards, Ella.

Posted 5 months ago

“I’ve loved every piece I’ve bought from Pooky, there exactly as described and even more beautiful in person. They go above and beyond to make sure you receive your purchase intact by packing it with care and attention, absolutely love Pooky products”

Helpful Report

Posted 5 months ago

Hello Karl, Thank you so much for this amazing review! We appreciate you noticing our efforts to ensure our customers receive their orders in perfect condition. It is great to hear that you have a collection of Pooky pieces in your home! You're a true Pookster! Best wishes, Ella.

Posted 5 months ago

“We love to specify pooky with the quality of the fitting, unique options and the speed of delivery can be beat!”

Helpful Report

Posted 5 months ago

Hello Adam, Thank you for this great review! It means a lot to know you value the quality of our fittings, our unique designs, and our speedy delivery. We really appreciate your support! Best wishes, Ella.

Posted 5 months ago

“Consistantly amazing - website very easy to navigate and lots of ideas as to how the lampshade would look - I am delighted with my choice. The quality of the shade is top notch and arrived safely and securely packaged. Highly recommend”

Helpful Report

Posted 5 months ago

Hello Melanie, We’re so pleased to hear you had such a great experience! It’s wonderful to know you found the website easy to navigate and enjoyed the inspiration for choosing your lampshade. We’re delighted you’re happy with your choice and that the quality met your expectations. And of course, we’re glad it arrived safely and securely packaged. Thank you so much for your recommendation! Best wishes, Ella.

Posted 5 months ago

“We have always found Pooky items to be first class,The delivery box was badly damaged.”

Helpful Report

Posted 5 months ago

Hello Philip, Thank you for your honest review. We are terribly sorry to hear that the box arrived damaged, we hope that the contents arrived safely. Our customer service team are always on hand to help with these issues so please do not hesitate to contact them. hello@pooky.com Best wishes, Ella.

Posted 5 months ago

“Beautiful quality item - more than good value for money! And prompt delivery with no hitches.”

Helpful Report

Posted 5 months ago

Hello Bernadette, We’re so glad to hear you’re pleased with the quality—it's wonderful to know you feel it offers great value for money. And we’re delighted your order arrived promptly and without any issues! Thank you for the lovely review. Best wishes, Ella.

Posted 5 months ago

“Very swift delivery of these pretty lampshades, thank you.”

Helpful Report

Posted 5 months ago

Hello, Thank you for the 5 stars! We are thrilled to hear you received your new lampshades promptly and you were delighted with them when they arrived. Enjoy! Best wishes, Ella.

Posted 5 months ago

“I had to contact Pooky with a query, they replied very quickly indeed, so excellent customer service and I love my lamps which were delivered promptly as promised. Packing was excellent too all in all a very positive experience”

Helpful Report

Posted 5 months ago

Hello Kim, We are delighted to hear how positive your Pooky experience has been! Thank you so much for taking the time to leave us this great review. Best wishes, Ella.

Posted 5 months ago

“Efficient & good quality”

Helpful Report

Posted 5 months ago

Hello Deborah, Thank you for your review! We are pleased to hear that you are loving your new purchase and that you were impressed with the quality. Thank you so much! Best wishes, Ella.

Posted 5 months ago

“Absolutely thrilled with my second rechargable table lamp. Looks stunning on my hall table . love the base and shade . It arrived within 24 hours . Also very helpful when we has a power cut . I shall buy more !”

Helpful Report

Posted 5 months ago

Hello Sarah, Thank you for your lovely review. We love seeing the Marmaron rechargeable table lamp here in your home, and we are pleased to hear that it came in handy when you had a power cut! Our rechargeable lamps are not only beautiful, they are practical too! Kind regards, Ella.

Posted 5 months ago

“So good I’m back for another one!”

Helpful Report

Posted 5 months ago

Hello Jackie, Thank you for your review! People do say we are a bit addictive...we are thrilled to hear you are back for more! Best wishes, Ella.

Posted 5 months ago

“Great service , spot light arrived well packaged. Fabulous little lamp. I am impressed with the quality and style it’s just right for that spot in my kitchen. Love it.”

Helpful Report

Posted 5 months ago

Hello Geraldine, Thank you for your great review! We are delighted to hear that you have managed to light up a dark corner of your kitchen with one of our lights and that you have been impressed with the quality and style. Enjoy the glow! Best wishes, Ella.

Posted 5 months ago

“Beautiful lamps and great costumer service.”

Helpful Report

Posted 5 months ago

Hello Silvia, Thank you for the 5 stars! We are so pleased you are happy with your new lamp and our customer service! We appreciate you taking the time to leave your review. Best wishes, Ella.

Posted 5 months ago

“I love this lamp! The base is very good quality, heavy and solid and looks very classy. The shade is beautiful and it was very easy to assemble - I had to ring customer service as I couldn't work out how to fit the shade on to base (I had to push out a little piece of plastic) they answered immediately and were very helpful - I was most impressed!”

Helpful Report

Posted 5 months ago

Hello Lesley, Thank you for this lovely review! We are thrilled to hear you have had a really great shopping experience with us and that you are loving your new lamp! Our customer service team are always ready to help and we are glad they quickly solved the problem for you. Kind regards, Ella.

Posted 5 months ago

“Love my pooky lamp , keep moving it round the house with me !”

Helpful Report

Posted 5 months ago

Hello Jackie, Thank you for your review! We love seeing our lights fit so beautifully into our customers’ homes—it’s always a joy to know they’ve found the perfect place (or two!) Best wishes, Ella.

Posted 5 months ago

“Have always had excellent service from Pooky, ordering online is simple and delivery is second to none. My latest addition is the Valentin rechargeable lamp, just gorgeous. Love the Pooky points too.”

Helpful Report

Posted 5 months ago

Hello, Thank you for this lovely review! We’re so pleased to hear that you’re enjoying your new Valentin rechargeable lamp base, and that your experience with us at Pooky has been consistently excellent. Enjoy spending your next set of Pooky Points! Best wishes, Ella.

Posted 5 months ago

“Lovely candlestick lamp base, good quality and lovely olive cable”

Helpful Report

Posted 5 months ago

Hello Andrew, Thank you for the 5 stars! We are delighted to hear that you love your new lamp base and have noticed our signature olive green cable! We pride ourselves in those little details. Best wishes, Ella.

Posted 5 months ago

“Excellent choice and excellent customer service. Very pleased with the lamp bases I ordered, the quality is top notch. Quick response to enquiries. Would highly recommend.”

Helpful Report

Posted 5 months ago

Hello Gill, Thank you for your review and sharing this image of the Ted lamp base. We love your choice of lampshade, it looks really great! We are pleased to hear that your experience with Pooky and our customer service team was a positive one. Thank you again for the highly rated review. Kind regards, Ella.

Posted 5 months ago

Pooky is rated 4.9 based on 31,785 reviews