Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,377 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Catherine S

Anonymous

Lynne P

Tor C

5908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality items, great service and super speedy delivery. Never been disappointed!”

Helpful Report

Posted 5 months ago

Hello Nicola, Thank you for the great review! It is great to hear that we have never let you down! Long may that continue! We appreciate your lovely feedback! Best wishes, Ella.

Posted 5 months ago

“Products are great quality. Electrician said they can be a bit fiddly to fit”

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Posted 5 months ago

Hello, Thank you for your review! We are very pleased to hear you appreciate the quality of our products and you are happy with your new lighting. Thank you for sharing the feedback from your electrician - we are always looking into ways we can improve our products, so thank you for sharing this. Best wishes, Ella.

Posted 5 months ago

“Excellent service. Beautiful quality of Taj silk lampshades. Well packaged and quick delivery.”

Pooky 5 star review on 25th November 2025

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Posted 5 months ago

Hello Payal, Thank you for your lovely review and sharing this gorgeous image of your home. We love the dramatic pop of colour against your dark blue wall and furniture. A great choice! Thank you for sharing your positive experience with us! Best wishes, Ella.

Posted 5 months ago

“I’m a big Pooky fan! I have bathroom wall lights ,bedside lamps and wall lights in my sitting room. Always great quality and masses of choice. Before Pooky buying lights and lampshades was a very painful experience severe lack of choice. Now it’s a joy ! Highly recommend everything!!”

Helpful Report

Posted 5 months ago

Hello Carol, Ah your review has made our day! We are thrilled to hear that our lights are gradually taking over your house! We are so pleased that we have turned what was once a painful experience into a joyous one - what a compliment! Thank you so much for recommending us - a true Pookster! Best wishes, Ella.

Posted 5 months ago

“The lamp I received is beautiful. It’s very solid and well made and easy to use.”

Helpful Report

Posted 5 months ago

Hello Susan, Thank you for the kind review. We are trilled to hear that you are impressed with your new lamp and find it easy to use. Thank you for choosing Pooky! Best wishes, Ella.

Posted 5 months ago

“As always great item from Pooky- absolutely love our new leopard print lamp shade.”

Helpful Report

Posted 5 months ago

Hello Samantha, Thank you for the great review! It sounds like you are a regular Pookster! We are so pleased to hear that you love your new leopard edition! Thank you so much for being a great supporter of ours! We really appreciate it. Kindest regards, Ella.

Posted 5 months ago

“Quality product, well priced, excellent service”

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Posted 5 months ago

Hello, Thank you for taking the time to leave this wonderful, positive review! We are so happy to hear you have received a quality experience from us. Your feedback means so much to us! Best wishes, Ella.

Posted 5 months ago

“Always prompt delivery and quality product”

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Posted 5 months ago

Hello Sue, Thank you for the lovely review! We are thrilled to hear that Pooky never lets you down on delivery and quality, thank you for being a supporter! We appreciate you! Best wishes, Ella.

Posted 5 months ago

“Great quality and value for money! Love my lampshades X”

Helpful Report

Posted 5 months ago

Hello, Thank you for the great review! We are pleased to hear that you see the quality of our products and that you have fallen in love with your new lampshades. Thank you for choosing Pooky! Best wishes, Ella.

Posted 5 months ago

“I love my new wall lights from Pooky they were easy to fit and look perfect”

Pooky 5 star review on 24th November 2025

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Posted 5 months ago

Hello Patricia, Thank you for the great review! Your new wall lights look so good! Combined with your log burner they really help to give your room a lovely cosy feel, perfect for winter nights. We're pleased to hear that you found them easy to instal too. Enjoy the Pooky glow! Best wishes, Ella.

Posted 5 months ago

“Love the range and quality that Pooky offers. Really happy with my new lampshade”

Helpful Report

Posted 5 months ago

Hello, Thank you so much for the great review! We are so pleased to hear that you love our product ranges and recognise the quality of our handmade lampshades. Thank you for taking the time to share this with us! Best wishes, Ella.

Posted 5 months ago

“Perfect 🤩 Just the right size, style and colour for our new sitting room. Very happy with everything. Just love Pooky 🥰”

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Posted 5 months ago

Hello Lorna, Thank you for this sweet review! We are so thrilled to hear we have finished off your new sitting room perfectly! Enjoy the cosy nights with your new Pooky lights! Kind regards, Ella.

Posted 5 months ago

“Love the look of the lights and the quality feel to them”

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Posted 5 months ago

Hello James, Thank you for the great review. We are so pleased to hear you are happy with your lights and that you appreciate the quality of our products. Enjoy! Best wishes, Ella.

Posted 5 months ago

“Love love love this light fitting. The bronze finish is exactly that and has a luxurious appearance and so worth the price. It arrived in sleek, orderly packaging which made opening it a pleasure. Quick and easy installation only took about 10 mintues so hazzle free as no electrician needed. I also love the remote control it came with as it has a sperate gold casing that encloses the black normal look which again makes it luxurious and elegant. The charging of the light is straight forward amd user friendly as it just unclips from the magnetic fitting. I would definitely recommend this product if looking for wall lights as no hard wiring required.”

Pooky 5 star review on 21st November 2025

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Posted 5 months ago

Hello Jo, Thank you for your 5 star review! Our rechargeable Marcel picture lights really do look great here in your hallway - they elevate your artwork so well! We are thrilled to hear that unboxing your new Pooky light was an exciting experience, that is how it should be! Thank you again for your feedback - it means the world. Best wishes, Ella.

Posted 5 months ago

“Love the website where you can see every shade paired with a base, makes life so much easier. Ordered a rechargable lamp, shade and spare lamp (on offer) and it looks great. The lamp is perfect for moving about for a bit more glow as we don't have overhead lighting. It also makes a great lamp for the dining table, bedside table, desk....... Very Happy with purchase.”

Helpful Report

Posted 5 months ago

Hello Mrs Dillistone, What a fantastic review! Thank you for sharing your experience and your thoughts on our website. It really is a great feature being able to try before you buy! We just love the ease of our rechargeable lamps and how you can really move them anywhere - dark corners are no more! We are glad you are getting to use your lamp in almost every room in your house! Best wishes, Ella.

Posted 5 months ago

“Lovely lampshade, good quality and gorgeous fabric. Can't fault.”

Helpful Report

Posted 5 months ago

Hello Andrew, Thank you so much for the kind review. We are thrilled to hear you love your new lampshade and that it has found a happy new home! We truly appreciate your feedback! Kind regards, Ella.

Posted 5 months ago

“i was disappointed had to send the same e mail 4 times and was a real hassle to get some replacement glass still waiting!!”

Helpful Report

Posted 5 months ago

Hello Nikki, Thank you for leaving your feedback. We are very sorry that you have not had a good experience with our customer service team. We will do our best to respond to all enquiries within 2 working days but this may be longer during the weekends or very busy periods. We respond to emails in chronological order, working from oldest to newest. Please note that sending additional emails will move your message to the bottom of our queue, which is possibly what happened here. I believe the glass rods which you needed replacing have been dispatched to you, so you should receive these very soon. Once again, we deeply apologise for your experience this time. Best wishes, Ella.

Posted 5 months ago

“HORRENDOUS EXPERIENCE !!! The measure of any good business is how they respond when things go wrong. We went to the Gloucester showroom and ended up buying two lights, both were faulty. Not ideal, however these things happen. Then proceeded to get in touch with customer service via phone and email, they couldn’t have been less helpful and basically said we had to deal with Gloucester showroom. So had to make another visit on a weekend to drop lights back and try and get problem resolved. Iconically I was told when visiting that they couldn’t deal with issue and it had to be referred to customer service. So left it with them to contact me following week. 4 days later and after leaving multiple messages on customer service number as couldn’t get through, I had to make another visit to said showroom. Once again they couldn’t deal with. I’ve wasted 3 journeys and 3 electrician visits on this company and still no better off. You can have the best product in the world, however without the right processes and support it’s no use to anyone. I couldn’t recommend this business less and would strongly suggest you look for an alternative option before spending a penny with them. Pooky, instead of spending ur profits on a new sofa business which u then try and cross sell to ur customers. I strongly recommend u look at ur customer service and processes. It’s beyond disjointed.”

Helpful Report

Posted 5 months ago

“Love the products. Customer’s service is great. All round great company.”

Helpful Report

Posted 5 months ago

Hello Claire, Thank you for your lovely words! We are so pleased to hear you have had a great experience with us on a whole. We really appreciate you taking the time to express your love! Warm wishes, Ella.

Posted 5 months ago

“I was delighted with my two empire lampshades in crimson chevrons. They have really brightened my bedroom. Ordering was straightforward and they were beautifully packaged. Delivery was quick. Thank you.”

Pooky 5 star review on 19th November 2025

Helpful Report

Posted 5 months ago

Hello Rosalind, Thank you for the lovely review and sharing your photo! The crimson chevrons was a great choice, we love how it picks out the raspberry colour in the cushion! Enjoy your new Pooky shades! Best wishes, Ella.

Posted 5 months ago

Pooky is rated 4.9 based on 31,377 reviews