Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,613 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,613 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Ruth G

Trudy M

Beverley S

Elaine C

5929

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely over the moon with my chukka lamp and yoda shade. Beautifully made, incredible quality, good solid base and super speedy delivery. It's a pleasure to be in my office now - now want to decortate the whole house with Pooky lights!”

Helpful Report

Posted 6 months ago

Hello Katy, Thank you for your lovely review. We’re thrilled you’re over the moon with the chukka lamp and Yoda shade, and that you’re enjoying the quality, solid base, and speedy delivery. Exciting to hear you’re wanting to decorate the whole house! If you need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“I still have not received my order??!”

Helpful Report

Posted 6 months ago

Hello Dauphine, We’re really sorry you still haven’t received your order. This isn’t the experience we aim for. Please reply with your order number or the email used at checkout, or contact hello@pooky.com so we can investigate with the courier and get this resolved as quickly as possible. Kind regards, Team Pooky

Posted 6 months ago

“An easy website to negotiate. The floor lamp looks great in the living room. Stand is in Roxxane, the shade in Red Tanaro.”

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Posted 6 months ago

Hello Sunithi, Thank you for your lovely review. We’re glad you found the website easy to navigate and that the floor lamp looks great in your living room with the Roxxane stand and Red Tanaro shade. If you need any further assistance, we’re here to help. Kind regards, Em

Posted 6 months ago

“When looking for a rechargeable table light, I was directed towards Pooky and read the reviews. Excellent so I went ahead and purchased. The ordering process was easy, the delivery was quick and efficient and so far, the lamp has been exactly as I expected. The quality of the lamp exceeded expectations - really an excellent buy.”

Helpful Report

Posted 6 months ago

Hello Joanne, Thank you for your wonderful review. We’re thrilled the rechargeable table light met your expectations and that the ordering process and delivery were smooth. If you need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“IN LOVE with my purchase. I like it so much actually that I had to buy a second.”

Pooky 5 star review on 22nd January 2026

Helpful Report

Posted 6 months ago

Hello, Thank you for your wonderful review. We’re thrilled you’re loving your purchase so much you had to get a second one. If there’s anything else you need, we’re here to help. Kind regards, Em

Posted 6 months ago

“Delighted with my lampshade. Very well made and arrived promptly and beautifully packaged”

Helpful Report

Posted 6 months ago

Hello Laura, Thank you for your wonderful review. We’re delighted to hear you’re so happy with your lampshade and that it arrived promptly and beautifully packaged. Kind regards, Em

Posted 6 months ago

“The light and shade I ordered are beautiful. I was worried the orange might look a bit plastic or tacky but it is very solid and obviously quality. However the only thing is the control indicates one can increase or decrease the power of the light. It doesn't seem to do that.”

Helpful Report

Posted 6 months ago

Hello Amanda, Thank you for your wonderful review. We’re glad the light and shade look beautiful and that the orange reads solid and quality. I’m sorry the dimming control isn’t working as expected. We can help troubleshoot or arrange a replacement—could you share your order number to us at hello@pooky.com Kind regards, Em

Posted 6 months ago

“I specifically bought a brass plain stand fpr my kitchen. I suffer from 'scsry' big lights so a corner lit for safe manouvering around my kitchen fits the bill perfectly...”

Helpful Report

Posted 6 months ago

Hello Deborah, Thank you for your wonderful review. We’re thrilled the brass plain stand fits your kitchen and helps with safe, corner-lit maneuvering. If you ever need any further lighting suggestions, we’re here to help. Kind regards, Em

Posted 6 months ago

“Having seen your lights online, we visited Pooky at Redbrick Mills in Batley and absolutely loved them all. We ended up ordering two beautiful tall blue and white ginger jar style table lamps with dramatic orange pleated lampshades to replace some old, cracked lamps which were no longer safe. They are fabulous. They arrived very quickly, beautifully packaged and look perfect either side of our old stone fireplace. Thank you.”

Pooky 5 star review on 21st January 2026

Helpful Report

Posted 6 months ago

Hello there, Thank you for your wonderful review. We’re thrilled you loved the lamps from Pooky at Redbrick Mills and that the blue and white ginger jar lamps with orange pleated shades fit perfectly with your space. We’re glad they arrived quickly and were well-packaged. Kind regards, Em

Posted 6 months ago

“I am very pleased with my rechargeable lamp, needed for a dark landing where there was no socket. I like the way it is controlled by remote, so that the dimming process is gradual and customiseable, not three clicks, like some lamps. I could really have done without the blingy remote control cover though - utterly naff and will never be used!”

Helpful Report

Posted 6 months ago

Hello Jill, Thank you for your wonderful review. We’re delighted the rechargeable lamp works well on a dark landing and that you appreciate the gradual dimming via the remote. We note your comment about the remote cover and appreciate the feedback. Kind regards, Em

Posted 6 months ago

“Ive bought several lights and lamps from Pooky. First off they are all good quality - solidly made with a good finish and the lampshades are also made well. Ive now got two rechargeable lamps and they are brilliant - they sit in places which deserve a pretty light and they look fab - and are brilliant - litrally - in a power cut. The rechargeable bulbs are neat and I have a spare one always charged up. The 'blurb' say they last from 9-17 hours and at full brightness I get 9 hours and having the remote with a timer makes it even easier. Thankyou Pooky - you are my go to lamp shop these days.”

Helpful Report

Posted 6 months ago

Hello Nicola, Thank you for your wonderful review. We’re delighted the rechargeable lamps are brilliant, useful during power cuts, and that you’re getting solid run times with the extra battery and remote timer. We really appreciate your kind words and for making Pooky your go-to lamp shop. Kind regards, Em

Posted 6 months ago

“Delighted with purchase. Brings light to an area with no sockets. Love it!”

Helpful Report

Posted 6 months ago

Hello there, Thank you for your wonderful review. We’re delighted it brings light to an area with no sockets and that you love it. We really appreciate your kind words. Kind regards, Em

Posted 6 months ago

“Very pleased, good quality, lovely fabric on lampshade and well made”

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Posted 6 months ago

Hello Geraldine, Thank you for your wonderful review. We’re delighted you’re pleased with the good quality and lovely fabric on the lampshade and that it’s well made. We really appreciate your kind words. Kind regards, Em

Posted 6 months ago

“High quality and stylish products. Unusual designs that brighten up any room. Would highly recommend this company. Excellent customer service”

Helpful Report

Posted 6 months ago

Hello Patricia, Thank you for your wonderful review. We’re delighted you’re enjoying our high quality, stylish designs and that our unusual designs brighten your room. We truly appreciate your kind recommendation. If you need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“Only 1 part of the order has arrived. No ETA for the remainder of the order.”

Helpful Report

Posted 6 months ago

Hello Olivia, Thank you for your review. We do send items out in multiple boxes, so from time to time the courier can split the order and parcels can be delivered separately. We are pleased to see that your order had arrived altogether, albeit inconveniently in two different lockers. We sincerely apologise for this and the confusion it caused. Kindest regards, Ella.

Posted 6 months ago

“I have bought many lights from Pooky and they are always my go-to for new projects. Their quality is excellent with beautiful designs and finishes available. The delivery is always prompt and their website is great to use with the visuals of different lampshades on each base making it really easy to see what you're buying. Would always highly recommend Pooky!”

Pooky 5 star review on 20th January 2026

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Posted 6 months ago

Hello Rebecca, Thank you for your wonderful review and sharing these images of your very stylish home! Your headboard is AMAZING and the Twinky rechargeable wall lights look fantastic above it. We love the bold lampshade choice for the Stucco table lamp, a great combination. It is lovely to hear that you always have faith in us and would recommend Pooky to others. Thank you for being a true Pookster! Best wishes, Ella.

Posted 6 months ago

“Perfect, as described”

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Posted 6 months ago

Hello, Thank you for your 5 star review! We are delighted to hear that you love your order and it arrived just as expected. We take great care to ensure our online photographs accurately reflect how our products look in person, so you can shop with confidence. Best wishes, Ella.

Posted 6 months ago

“This was the one company that has delivered to me on the expected date and without issue - well done!”

Helpful Report

Posted 6 months ago

Hello, Thank you for your review! We are thrilled to hear we managed to deliver your order safely and on time. We appreciate you taking the time to leave your feedback. Best wishes, Ella.

Posted 6 months ago

“I now have 4 Pooky lights. A chandelier that I had wanted for a year and 3 rechargeables- 2 table lamps and one wall light. I love them all, but my favourite table lamp is the gorgeous amber glass. I have 2 spare Genesis cells that I keep charged. Although you can buy cheaper rechargeables, Pooky lighting is obviously of classy quality. The fun part is trying to decide which shade to buy - there are so many! I'm now saving for another glass rechargeable. A ruby glass globe for my bedroom. I think I'm hooked!”

Helpful Report

Posted 6 months ago

Hello Hilary, Thank you so much for your review and sharing these lovely images of your home! The Dunnock chandelier looks absolutely spectacular here, and your most recent purchase of the Isabella with the Adige marble shade is a great combination. Thank you for being such a loyal customer, we look forward to seeing the Jodie lamp base in your home next! Kind regards, Ella.

Posted 6 months ago

“Excellent customer service. Beautiful quality lamp and shades.”

Helpful Report

Posted 6 months ago

Hello, Thank you for your lovely review! We are so pleased to hear that you love the quality of our products and that you had an excellent experience with our customer service. We appreciate your feedback very much. Best wishes, Ella.

Posted 6 months ago

Pooky is rated 4.9 based on 31,613 reviews