Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,209 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,209 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely lampshade which arrived promptly and was beautifully packaged. Thank you”

Helpful Report

Posted 6 months ago

Hello Sue, Thank you so much for your kind words! We're so pleased to hear that you loved your lampshade and that it arrived safely and promptly. We hope it looks perfect in its new home! Warm wishes, Ella.

Posted 6 months ago

“I am absolutely delighted with my Pooky rechargeable lamp. I live in an old cottage with sockets in all the wrong places so rechargeable lamps are perfect for me. The quality of the lamp, ease of assembly and choice of shades is very good. I am looking for additional lamps and picture lamps and feel very confident with Pooky products.”

Pooky 5 star review on 10th September 2025

Helpful Report

Posted 6 months ago

Hello Christine, Thank you so much for your lovely review! We're absolutely delighted to hear that your Aurora rechargeable lamp is a perfect fit for your cottage — it looks beautiful in your photo! We’re thrilled you're considering more pieces, and we’ll be here when you're ready to find the next perfect lamp or picture light! Best wishes, Ella.

Posted 6 months ago

“I absolutely love my new lamp, it looks so lovely in our hallway. There was a mix up at the couriers with my original order and it was all sorted out at Pooky’s end and a replacement was sent immediately out to me.”

Helpful Report

Posted 6 months ago

Hi Nikki, Thank you for your 5 star review! We are thrilled to hear that you love your new lamp and that it fits perfectly in your hallway. We're sorry for the initial courier mix-up, but we're so pleased we could get everything sorted quickly for you. Thank you for your patience and understanding! Kindest regards, Ella.

Posted 6 months ago

“Love the lights we have from Pooky, have used you many times in the past for clients and never been disappointed. Yet to fit the latest ones as working on a long tim eproject but coudln't resist them. I know they will look perfect.”

Helpful Report

Posted 6 months ago

Hello Catherine, Thank you so much for the fabulous review! We're absolutely delighted to hear that you have chosen Pooky time and again for your projects — it means a lot to us. We can't wait for you to get the latest lights installed; we’re confident they’ll look just as perfect as you imagine. Best of luck with the long-term project, and as always, we're here if you need anything along the way! Best wishes, Ella.

Posted 6 months ago

“First time ordering with Pooky, very good quality product and speedy delivery. Will be ordering again.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your excellent review! We are thrilled to hear that your first experience with Pooky was a good one! It is always our goal to provide a brilliant service that encourages long-term customer loyalty. We really appreciate your feedback. Warm wishes, Ella.

Posted 6 months ago

“Always good qualitiy and great designed lights. Excellent service too! Bravo and thank you”

Helpful Report

Posted 6 months ago

Hello Nadine, Thank you so much for your kind review! It is always great to hear that our customers have had a seamless experience when shopping with us! Your feedback means the world! Kindest regards, Ella.

Posted 6 months ago

“I am absolutely in love with this new light: it hangs just right in my above stairs hallway, which needed something both traditional and glamorous to fill the space. It looks much more expensive than it was. My only regret is that I don't have room in the house for another one. It's fabulous - a show shopper of a light.”

Pooky 5 star review on 9th September 2025

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your lovely review! We're absolutely delighted to hear how much you’re enjoying your new Holophane pendant, it looks absolutely stunning in your home! It’s always a good sign when the only regret is not having space for more! Thank you again for your kind words—they truly mean a lot to us. Kindest regards, Ella.

Posted 6 months ago

“The hardest part of placing the order is to decide which one to buy. It’s an expensive purchase not to be able to see the products first and the huge choice range makes the decision very hard! I chose the moonshine lamp to go in a very specific place and am very pleased with it. The packaging was huge and it was very carefully packed. Being a standard lamp it would have been helpful to get a timed delivery slot option as seeing as it was pouring down with rain, it meant a few panicky phone calls to get a neighbour to grab it in for me. It’s well worth it though as the lamp looks beautiful and after much research I’ve realised Pooky really do offer the most unique, beautiful and quality designs.”

Helpful Report

Posted 6 months ago

Hi Elaine, Thank you so much for your review! We completely understand how tricky it can be to choose a piece online—especially with so many options and without seeing them in person. We do have 3 showrooms across the UK. They are located in London, Gloucester and West Yorkshire. We're delighted to hear that the Moonshine floor lamp found its perfect spot in your home and that you're pleased with the quality and design. We really appreciate your feedback about the delivery process as well. We're always looking for ways to improve the overall experience for our customers. Thank you again for your kind words and for choosing Pooky above the rest! Best wishes, Ella.

Posted 6 months ago

“The customer service was excellent and my products arrived promptly. Professional and responsive.”

Helpful Report

Posted 6 months ago

Hello Dianna, Thank you so much for your 5 star review! We are so thrilled to hear that you have had an excellent experience with Pooky. Your positive feedback means so much to us! Warm wishes, Ella.

Posted 6 months ago

“Our bathroom is full of pooky lights! The fabulous chandelier and wall lights with rechargeable bulbs. We get so many compliments on the lights. The chandelier is just stunning and such a statement piece. The wall lights give a gorgeous, cosy lighting which is perfect for bath night!”

Pooky 5 star review on 8th September 2025

Helpful Report

Posted 6 months ago

Hello Marcia, Wow! What a gorgeous bathroom! Thank you so much for your wonderful review. We are so pleased that you love your Melvillous chandelier and rechargeable wall lights, they look amazing! We are always thrilled to see our products inside our customer's homes, thank you for sharing this image. Kind regards, Ella.

Posted 6 months ago

“Great product, I was pleased with the delivery and teh level of customer service when it arrived damaged by the post.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your review! We're so pleased to hear that you're happy with your product and that our customer service team was able to support you when the item arrived damaged. While we’re sorry for the initial issue, it’s great to know it was quickly resolved to your satisfaction. We truly appreciate your feedback! Kindest regards, Ella.

Posted 6 months ago

“This was my first purchase from this company. The products are not cheap but you get what you pay for. I bought a tiny rechargeable lamp and lampshade and am delighted with both. I would highly recommend Pooky and I will certainly be buying from them again.”

Helpful Report

Posted 6 months ago

Hello Sally, Thank you for your great review! We're thrilled to hear that you're delighted with your rechargeable lamp and lampshade. We take great pride in the quality of our products, so it's wonderful to know you feel they were worth the investment. Your recommendation means a lot to us, and we look forward to welcoming you back for your next purchase! Warm regards, Ella.

Posted 6 months ago

“Love my new rechargeable Pooky Lights. They make the room cosy, and lovely lighting on our dinner table.”

Helpful Report

Posted 6 months ago

Hello Maxine, Thank you for your kind review! It is fantastic to hear that you love your new rechargeable lamp, and how it has given your room a cosy ambience. We appreciate your positive feedback very much. Kindest regards, Ella.

Posted 6 months ago

“Love the rechargeable lamp range - perfect for lighting those tricky areas! Gorgeous selection of shades and it’s so helpful you can view the base with different shades on the website. Great customer service and you can speak to a human being which is so helpful. This is my third Pooky purchase and I’m already eyeing up some new shades to update some old, much loved bases! Pooky is my go-to for any form of lighting - fantastic designs, fabric and quality. Thank you!”

Helpful Report

Posted 6 months ago

Hi Tracey, Thank you so much for your 5 star review! We are very proud of our rechargeable range, so it is wonderful to hear that you love it too! We are glad that you had a great experience with our customer service team, we truly believe speaking to a real person makes all the difference. We really appreciate your continued support, and we look forward to you shopping with us again in the future! Best wishes, Ella.

Posted 6 months ago

“Whilst some of 2 of the 4 lights were beautiful, one pendulum light fitting arrived with badly visible damaged/scratched metal, and notable colour difference in shade v rest of fittings, alongside a bubble in one of the glass lampshades which is also very visible. There has been no response to our emails and we keep getting a sorry we are unable to connect you on the customer service number shared. Disappointing & inconsistent quality, and zero customer service.”

Helpful Report

Posted 6 months ago

Hello, Thank you for taking the time to share your feedback, we’re truly sorry to hear about your experience. We sincerely apologise for the quality issues you encountered with your order, as well as the lack of response from our customer service team. This is far from the level of service we aim to provide, and we completely understand your frustration. We have looked through our customer service inbox and unfortunately cannot find any emails regarding your order. Our customer service email is hello@pooky.com. We would like to resolve this as quickly as possible for you, so a member of our customer service team has been in touch to offer you either a replacement or a discount. We sent you an email on the 9th of September. Thank you again for bringing this to our attention—we take your comments seriously and are committed to improving both our product quality and customer support experience. Kindest regards, Ella.

Posted 6 months ago

“I love my lights - they've made my newly decorated rooms complete and so homely!”

Helpful Report

Posted 6 months ago

Hi Cat, Thank you so much for your lovely review! We're delighted to hear that your new Pooky lights have completed your home perfectly, just in time for cosy season! We appreciate your support. Kind regards, Ella

Posted 6 months ago

“The copper light looks very good over my table and casts a warm glow. Delivery was very quick. The lamp had been very well packed in bubble wrap, which was fortunate as the outer box was extremely damaged on one corner. The lamp was easy to install and we are pleased by the quality.”

Helpful Report

Posted 6 months ago

Hello Jennifer, Thank you for your positive review! We're so pleased you are happy with your order. However, we're really sorry to hear about the damage to the outer box during transit. This definitely isn't the condition we want our parcels to arrive in. We'll be passing your feedback on to our shipping team to help prevent this in future. Kind regards, Ella.

Posted 6 months ago

“Really happy with the lamp and shade. Feels very good quality and looks just how I wanted. Great service as well. I am a repeat customer and always recommend pooky when asked”

Pooky 5 star review on 3rd September 2025

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your glowing review! It is great to see the Cavendish lamp in your beautiful home, it works perfectly! We're so glad to hear you've had consistently great experiences with our products, and it really means a lot to us that you are recommending Pooky to others. We are grateful for your continued support. Best wishes, Ella.

Posted 6 months ago

“Excellent first contact experience with Pooky Lighting. Very helpful, and made me feel that I was important to them. Will use again.”

Helpful Report

Posted 6 months ago

Hi Louise, Thank you so much for your wonderful review! We are so happy to hear that your first experience with Pooky was a positive one. Making our customers feel valued is incredibly important to us, and it's great to know we hit the mark. We look forward to helping you again in the future! Kindest regards, Ella.

Posted 6 months ago

“Lamps are of excellent quality. Perfect for our needs. Delivery was prompt.”

Helpful Report

Posted 6 months ago

Hi there, Thank you so much for your brilliant review! We are thrilled to hear that you are happy with your new lamp and that delivery was swift. It is always our aim to provide a prompt delivery service. Warm wishes, Ella.

Posted 6 months ago

Pooky is rated 4.9 based on 31,209 reviews