Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,214 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’ve been eyeing up the beautiful lampshades for many years, before finally accepting that rgey are by far the best on the market! They are an investment, but worth every penny for the quality and gorgeous colours. I am thrilled with my lamps & lampshades. I will be purchasing more!”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are so glad that you love your new lampshades! Best Wishes, Emmy

Posted 1 year ago

“Great selection, easy ordering and quick delivery - thank you!”

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Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Love that it is hand painted. Have the option to hang on my curved lamp was great. Lovely hanging over our dining table”

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Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are so glad that you love your new shades. Best Wishes, Emmy

Posted 1 year ago

“A great replacement which arrived in two days - what more could you ask?”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Excellent service and delighted with the lampshades”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“We bought 3 lamps for our new home… So impressed with Pooky - the quality, the packaging and the price all scream real value for money. Will definitely buy more from these guys. I love this quirky, cool brand!”

Helpful Report

Posted 1 year ago

Vivienne, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Great service in terms of delivery and quality of products.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“My only regret is not buying my lights sooner. They are so chic and look so expensive. The customer service was brilliant, as always. I will be back!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Great products that arrived quickly however refund seems to be taking a while from two lampshades I returned speedily.”

Helpful Report

Posted 1 year ago

Hi Venetia, Thank you for getting in touch with your feedback. We are glad to hear that you love your Pooky products! We advise that refunds can take 10 days to process, and I can see that the refund was issued early last week within this time frame. Please do contact hello@pooky.com if you haven't received this, and we can look into this further for you. Best Wishes, Emmy

Posted 1 year ago

“Have had several lampshades all good value for money with excellent packing and delivery, keep it up!”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Really, really please withlamp and shade. So much so that we will be ordering another one. However; we were very disappointed when we found out we didn't get the 5% discount even though we ticked the qualifying keeping in touch box.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Once you sign up to our newsletter you should receive a discount code via email. It looks like the discount code wasn't entered at the checkout, and this would need to be done to receive the 5% first order discount. You can of course use the code on your next order with us instead, or send an email over to hello@pooky.com explaining this situation and we can refund you the 5% discount retrospectively. Best Wishes, Emmy

Posted 1 year ago

“Great service ,lamp arrived quickly and safely. Moonshine floor lamp, Black, exactly as described, excellent quality, worth every penny. Looks great.”

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Posted 1 year ago

Debra, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Absolutely adore the 2 lights and one chandelier I have bought from Pooky. The quality and the design is fantastic. The only reason I have removed a star is that I was upsold 6 lightbulbs when I bought my mevillious chandelier which I bought because I assumed high price meant high quality. 4 out of 6 of the lightbulbs were non-functioning when I received them.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. I am sorry to hear that two of the bulbs are faulty. Please contact customer service at hello@pooky.com regarding this and we can send you some replacements or organise a refund. Best Wishes, Emmy

Posted 1 year ago

“I had been searching for a quality light shade and nothing seems to fit what I was looking for, until I came across pooky I took the chance and ordered it was great service I received my sea grass light shade it was well packaged and absolutely stunning I was so delighted with my purchase. I have not got the light up yet as still decorating but I'm sure it will be stunning, the quality is top. I certainly recommend anyone to try pooky lighting for that unqine piece and quality at a price that is affordable.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“We are very pleased with the look, quality and price of our new pendant lights. Looking forward to getting more for The rest of the house as we renovate it.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“The Pooky Lamp + Shade combination we chose was stunning. Our Living room has now come to life with our brand new lighting. Definitely recommend using Pooky to add class to your home decor!”

Pooky 5 star review on 14th September 2024

Helpful Report

Posted 1 year ago

Lovely choice of lamp, and we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best Wishes, Emmy

Posted 1 year ago

“Quick delivery. Very pleased that the company is offering free delivery to Northern Ireland if more than 50 pounds spent. Well packaged and lovely base and lampshade.”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Quick delivery. Pleased with my purchase”

Pooky 4 star review on 14th September 2024

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Always delighted with my Pooky purchases. Good quality products and quick delivery”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Delighted with my new table lamps and shades. Very fast and efficient service- thank you!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 31,214 reviews