Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,963 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 22nd December 2025

Pooky 5 star review on 8th December 2025

Rebecca D

5811

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent speedy service and very good quality goods.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Great product (mouse hole lights)and customer support”

Helpful Report

Posted 1 year ago

Kyle, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“I have purchased 5 lights from Pooky for our renovation. They have a great selection of styles that you can easily customise and most of all the quality is wonderful. It was hard to find lights that fit the aesthetic we liked and you had an abundance of them.”

Helpful Report

Posted 1 year ago

Such a lovely choice of wall lights, we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best Wishes, Emmy

Posted 1 year ago

“Really pleased with our stylish Phileas re-chargeable lamp - arrived nicely presented in it's box, and appears well made - I'm sure it will be useful in various locations around our home, as needed.”

Helpful Report

Posted 1 year ago

Thank you for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 1 year ago

“Great service with a fast hassle free delivery. Items purchased are of a really good quality and value for money. It will certainly use Pooky again and would highly recommend them.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Not installed yet but good quality lights for over kitchen island.Delivery quick.”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Pooky lampshades are fantastic quality - And they arrive on time beautifully packed.”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Speedy delivery, great products. Never had any problems with either quality or service!”

Helpful Report

Posted 1 year ago

“Beautiful table lamps, better in real life than in pictures. I loved my mirror also. Delivery was quick and professional service. Highly recommend.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Fantastic client service and beautiful lights !!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you!

Posted 1 year ago

“I ordered the wrong size customer service aranged for me to return it and sent out thr correct size all within a few days”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“A super little cordless lamp. I do have a coupe of issues, though. One is that the "brass" colour is a tad fake when you see it for real. The other thing is minor - but the photos do not alway show the profile of the "doric column", which in this case was a square. I thought it was round - but my fault for not looking more carefully. The shade is very high quality. Much better than another competing make - of which we have a number of examples. We were going to use it outside and then put it away on a shelf when not in use. However, it has earned a place on the kitchen table on a semi-permanent basis as it looks good and adds something to the room.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback, I will be sure to pass this on for you. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Wonderful quality and surprisingly reasonable pricing”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Placed my order & was informed with a very polite email that part of my order was out of stock & was told when it would be available. When my lights arrived I was extremely happy. Excellent customer service & beautiful product.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“I am happy with my recent orders. I ordered 2 table lamp bases and 2 lamp shades. They are all of good quality and the delivery was quick and efficient.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, they have made a wonderful addition to your home! Best Wishes, Emmy

Posted 1 year ago

“I've ordered lots of lamps and shades from Pooky and they are all beautiful!”

Helpful Report

Posted 1 year ago

Julia, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes!

Posted 1 year ago

“Loved the shade and lamp, and fits well into the colour scheme of my living room. Only downside is the lamp supplied was broken and didn’t work!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that your lamp has arrived damaged. I can't see that you have contacted us regarding this, so please do email customer service at hello@pooky.com and we can get a replacement sent out to you as soon as possible. Best Wishes, Emmy

Posted 1 year ago

“I really love both of my new lampshades, online photos don’t do them justice! Colours are much warmer and they are shaped beautifully. Packaged and delivered brilliantly too.”

Helpful Report

Posted 1 year ago

Such a lovely choice of lampshade, we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best Wishes, Emmy

Posted 1 year ago

“Beautifully made silk lampshade in a gorgeous colour, carefully oacked and sent very quickly - thank you.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Beautiful and timeless lighting. We have several lamps and shades which just finish the room”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,963 reviews