Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,214 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great products for great value”

Helpful Report

Posted 1 year ago

Hannah, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“The lampshade is fabulous and looks even better than in its photo. Thank you”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Your product and design are great, price point ok. BUT so disappointed that lamp base came damaged. Looking at damage would suggest this is in warehouse maybe not on delivery. Besel on top smashed / cracked. Aftercare poor - why should we as valued customer have to put ourselves out to package and redeliver whole product( I live rurally) when you could of sent out new bessel ( screw bit on top) . Was suggest If I like I could buy one and sort myself as option!!!!!!!!! Have also recently bought large numbers of your product for office space my client developing again experienced a number of the light fitting arriving broken. Again no real apology , whilst new replacement sent out after photos etc been sent the items had to be packaged up and taken to post office etc for return. Where you are positioning yourself in the market I expect greater customer service - better training and more effort your side.”

Helpful Report

Posted 1 year ago

Hi Jenny, Thank you for getting in touch with your feedback, and we are sorry to hear about this issue. I have had a look at the images you had sent the team of the damage, and as the bulb holder has cracked off this is usually damage we would associate with happening in transit. Our warehouse team check all items before dispatch, and we will of course pass this feedback on to our warehouse manager to investigate further. I can see in the email thread that we have replaced the lamp for you, and this is showing has received by yourself. Unfortunately we are unable to sent just the bulb holder as a replacement, as this would involve having an electrician rewire the lamp itself. Due to this being more difficult for the customer, we typically replace the whole unit if the bulb holder is damaged on arrival. I can't see a mention of purchasing a bulb holder in the email chain so this may have been discussed on the phone. In cases where a customer has accidentally broken the bulb holder, we do offer the option to purchase a bulb holder, which would require an electrician to replace this. We do apologise if there was some confusion when this was offered. We understand that it can be inconvenient to take items to a drop off shop if you don't have a drop off locally, which is why we offer collections for these circumstances. If you had let our customer service team know that you live rurally and would have issues returning the items, we could have of course booked in a collection from your address on this occasion. We apologise that the lamp had arrived faulty, and that we we unable to send you a bulb holder as requested. As we have replaced the whole lamp for you, we hope that this is a suitable resolution and your new lamp is working correctly. Best Wishes, Emmy

Posted 1 year ago

“I love Pooky's products, they're stylish, good quality and good value.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I ordered some LED picture lights - initially I bought ones that once I received were too small (benefit of newer technology) so I was able to send them back with a free return and ordered up the larger ones - I have received them within three days and they are now on the wall - I am very impressed with the quality of the product and the website and the ability to return if I got it wrong. Pooky are now saved in my website favourites.”

Pooky 5 star review on 11th September 2024

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Delivery was efficient. The mirror looks beautiful and not only are the lamps stunning, they are a very clever concept and add a warm glow to the room.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Brilliant customer service as always!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Beautiful lampshade, quick and efficient service, well packaged and secure”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“A very effcient service and very good quality lamps. Beautiful range of lampshades in lovely colours and patterns.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Pooky! What a pleasure you are to buy from. Outstanding in every way from the exceptionally high quality products, to the excellent packaging - I can't bear to throw any of your boxes away - they go on to live another life somewhere around our home. Our first experience this time of Pooky customer service and as expected, it was so very helpful. What's not to like about shopping with Pooky?!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products and the service provided. It is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“I am absolutely delighted with my rechargeable wall lights, they look stunning! I was hesitant to purchese at first so called Customer Services a couple of times and asked a few questions about how to recharge etc and they were very helpful and answered the phone very quickly. Excellent company to buy from - I have already recommended Pooky to some friends”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Great choice of products and very prompt delivery. Would highly recommend and will be using again.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Delighted with product , stylish and great quality. Ordering , service and delivery were efficient and painless. Well done Pooky!”

Pooky 5 star review on 9th September 2024

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“As always lampshades are beautiful and even better when lit most of my house now is lit by Pooky”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I have purchased several Pooky lights now, directly and indirectly, including the amazing Melvillious mercurised glass chandelier and matching wall lights, plus other table lamps. The lights are exceptionally well made, without exception, including the fabric shades, which are a cut above, and the prices are reasonably given the quality of design and workmanship - especially when the sales/offers come around. Really happy and will undoubtedly buy more!”

Pooky 5 star review on 8th September 2024

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Quality lampshades which were well packaged and delivered promptly, cannot fault service and very happy with items.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“An excellent company to deal with. Beautiful products & really good value, will definitely order again in the future!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“We bought two of the cordless lamps for our kitchen table and they look absolutely fabulous and are exactly as shown on the website. Love the way you can select the base and add your selected shade to see how it will look and then look at all other bases that the shade will fit as well as all shades that will fit that base! Make selecting the right combination easy. When the product arrived quickly after ordering we were not disappointed. The bulbs last as long as advertised (c15 hours) but as they take c4/5 hours to recharge so we took the suggestion of Pooky to buy a spare battery for each lamp which works well.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. I am sorry to hear that your rechargeable lights aren't lasting as long. As this may be an issue with the bulb, please contact customer service at hello@pooky.com and the team can look into this further for you. Best Wishes, Emmy

Posted 1 year ago

“Can't comment at moment as not fitted but they arrived and should look great”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Pooky is now my go-to lighting brand for my own houses or any project I am doing. I love the flexibility of the shade size to create very different looks and of course, the choice reminds me of opening a brand new box of coloured crayons - what can I create with all this? Stylish, fun, funky or formal Pooky has it all!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 31,214 reviews