Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,435 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,435 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service , when I needed help the phone answered by a real person who was polite and helpful , excellent.”

Helpful Report

Posted 2 years ago

Hi David, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Asbolutely love Pooky! Love all of our lights and can't wait until they're all up”

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Posted 2 years ago

Hi Katherine, Thank YOU for leaving such a wonderful review! We are so happy you chose us to light up your home - we are delighted that you have found us and become part of the Pooky family. Best wishes, Mara

Posted 2 years ago

“The Pooky website was very easy to follow, and the delivery was prompt and efficient. I am delighted with my lampshade, beautiful material, well made and lovely design.”

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Posted 2 years ago

Hi Judith, Thanks for your fantastic rating of Pooky! We're thrilled you loved your new Pooky purchase and found our website easy to use. We're grateful for your support and happy to help whenever you need us! Best wishes, Mara

Posted 2 years ago

“Efficient ordering and delivery. Goods well packaged and very good quality”

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Posted 2 years ago

Hi Carmel, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“This is the first time I've bought from Pooky and I've been very impressed. Speedy communication when I had questions and very fast delivery. The two ceiling lampshades and one wall light exceeded expectations. I am very happy and have no hesitation in recommending others buy from Pooky :)”

Helpful Report

Posted 2 years ago

Hi Janine, We are thrilled to hear that your experience with us has exceeded your expectations. It's delightful to know that our speedy communication and fast delivery played a part in your satisfaction. We are delighted that the two ceiling lampshades and one wall light impressed you. Thank you for trusting us with your purchase. We are truly grateful for your recommendation and we couldn't be happier to have you as a loyal customer. Please don't hesitate to reach out if you need any further assistance. Best wishes, Mara

Posted 2 years ago

“I came across Pooky by chance whist looking online for some picture and wall lights. The selection available was excellent and the prices appeared competitive. I have so far bought three picture lights and two wall light fittings. They were easy to order, simple and safe to pay, and the items came well packaged and in good condition. I have several other lights to order and will definitely be using Pooky again.”

Helpful Report

Posted 2 years ago

Hi Nick, We are delighted to have fulfilled your orders of three picture lights and two wall light fittings, and we are glad to hear that the ordering process was easy, the payment method was simple and secure, and the items arrived safely and in great condition. Your satisfaction is our top priority, and we are pleased that we could meet your expectations. Thank you for considering Pooky for your future lighting needs. We look forward to assisting you with your upcoming orders and providing you with the same exceptional service you have come to expect from us. Best wishes, Mara

Posted 2 years ago

“Beautiful products. Swift delivery. Very pleased customer!”

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Posted 2 years ago

Hi Laura, Beautiful products and swift delivery are core values we strive to maintain in order to provide the best experience to our customers. Please do not hesitate to reach out if you have any further inquiries or if there's anything else we can assist you with. Thank you again for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Beautiful lamp - very pleased!”

Helpful Report

Posted 2 years ago

Hi there, At Pooky, we take great pride in creating high-quality products, and your kind words inspire us to continue delivering excellence. It's customers like you who make our job a pleasure, and we are grateful for your loyalty. Should you have any further inquiries or need assistance in the future, please don't hesitate to reach out. We are always here to ensure your utmost satisfaction. Thank you for choosing Pooky and for being such a fantastic customer! Best wishes, Mara

Posted 2 years ago

“Very efficient service”

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Posted 2 years ago

Hi Mary, We truly appreciate your feedback and are delighted to hear that you found our service very efficient. Providing excellent service is our top priority, and it is wonderful to know that we have succeeded in fulfilling your expectations. If you have any further inquiries or need assistance in the future, please don't hesitate to reach out to us. Thank you! Best wishes, Mara

Posted 2 years ago

“Excellent products, We are very pleased with them. We have not put them up yet so no photos yet.”

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Posted 2 years ago

Hi Laura, Your support means the world to us, and we can't wait for you to experience the beauty and quality of Pooky firsthand. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you for choosing Pooky and for taking the time to share your positive feedback. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Beautiful lampshade which was dispatched and delivered very quickly. I had first ordered a sample to confirm the colour and the whole process was very swift, friendly and efficient. I shall be using Pooky again!”

Helpful Report

Posted 2 years ago

Hi there, We truly appreciate your kind words and are thrilled to hear that you enjoyed your experience with us. We take pride in our efficient and friendly service, and we're delighted that our beautiful lampshade met your expectations. We can't wait to assist you again in the future. Thank you for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Amazing selection - perfect for any room or project!”

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Posted 2 years ago

Hi there, We are overjoyed to hear that you found our selection to be amazing and perfect for any room or project. Our team at Pooky is committed to providing a wide range of high-quality products to cater to your needs and preferences. Thank you! Best wishes, Mara

Posted 2 years ago

“Loved the service. Easy returns and quick efficient delivery. Thanks Pooky”

Helpful Report

Posted 2 years ago

Hi Emily We're delighted to hear that you loved the service and found our returns process easy and our delivery quick and efficient. At Pooky, we strive to provide the best experience for our customers, and your wonderful feedback is a testament to our efforts. Thank you! Best wishes, Mara

Posted 2 years ago

“We have bought many items from Pooky over the years and team are always kind and professional.”

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Posted 2 years ago

Hi Mia, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 2 years ago

“After looking for weeks, I found exactly what I wanted from Pooky. The perfect ceiling pendant light to complement the 1930s design of the bedroom. Delivery, wrapping and customer service were first class. Thanks Pooky, I am a really happy customer!”

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Posted 2 years ago

Hi Erica, We truly appreciate your kind words and are thrilled to hear that you found exactly what you were looking for in our ceiling pendant light. It's fantastic to know that it beautifully complements the 1930s design of your bedroom. Thank you so much for taking the time to write this review and hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“I rang to ask a few questions before I bought, and the support I got was great. Will definitely be buying from Pooky again.”

Helpful Report

Posted 2 years ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Prompt delivery of replacement bulb - efficient system, thank you!”

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Posted 2 years ago

Hi Adrian, Thank you for taking the time to leave such a lovely review. We could not be happier to resolve the issue at hand and can't wait to see you again soon. Best wishes, Mara

Posted 2 years ago

“I absolutely love Pooky! They are, without doubt, the best value design led lighting company around, and their customer service is second to none. Thank you! Xxxx”

Pooky 5 star review on 19th February 2024

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Posted 2 years ago

Hi Elinor, Thank you for sharing your image with us, the Zsa Zsa table lamp in clear blown glass and brass looks perfectly at home in your beautiful room! Best wishes, Mara

Posted 2 years ago

“Firstly I love Pooky products.. the ceiling sconce is low subtle lighting in my gallery room. Also love my chargeable lamp with three different settings and I can move it around the house or outside! Secondly, service is exceptional.. fast delivery and very easy returns.. Linda McBride”

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Posted 2 years ago

Hi Linda, Thank YOU for letting us know so graciously that you are happy with your Pooky purchases. We love our rechargeable lamps and their versatility and glad you think the same!! We are blown away by this wonderful review and hope to see you again soon! Best wishes, Mara

Posted 2 years ago

“Excellent customer service with advice before my purchase which enabled me to purchase the right product. Very pleased with the lampshade I purchased.”

Helpful Report

Posted 2 years ago

Hi Kim, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,435 reviews