Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,965 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I just love my larger Aquila lamp! As always, beautiful design and quality at a good price point.”

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Posted 1 year ago

Hi Katrina, The Aquila is beautiful, isn't it? I bet it looks wonderful in your home. Thank you so much for taking the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“I highly reccommmend Pooky. Pooky has such an incredible range of beautiful lampshades of different colours shapes and styles. One can always find the perfect lampshade for any room. The website is very easy to navigate and returning/exchanging items is simple and free.”

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Posted 1 year ago

Hi Denise, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Always love the products from Pooky - good quality, for good prices”

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Posted 1 year ago

Hi Hannah, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Excellent product, so classy, superb customer service and advice. Plus swift delivery. 5/5 all round!”

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Posted 1 year ago

Hi Maxine, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“Pooky lamp shades not only look amazing but produce wonderful colours. This really brings out siting-room that bring the room to life. I could not recommend a company more, great customer experience.”

Pooky 5 star review on 25th January 2024

Helpful Report

Posted 1 year ago

Hi Tom, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 1 year ago

“Lovely shade, a bit different, looked enormous in the box, much smaller when installed”

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Posted 1 year ago

Hi Gwen, Thank you for leaving such a wonderful review, really glad you found us and joined the Pooky family. I just know this looks lovely in your home. Best wishes, Mara

Posted 1 year ago

“Loved all the 4 lamp shades I bought, they look so cute and seems to bee great quality. Will have them for years I'm sure.”

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Posted 1 year ago

Hi Therese, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Absolutely thrilled to bits with my perfect lampshades from Pooky to go in my new guest bedroom. Service was great, this was third time lucky with choice of colour! However I got there and even more lucky I got them in the sale!”

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Posted 1 year ago

Hi Vicky, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 1 year ago

“Exactly as shown, love my shade and quick delivery”

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Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Everything about Pooky is 5 star. Thank you. The person on the end of the phone was wonderfully kind and helpful. The lamphades arrived the next day and I love them. I have now 7 Pooky shades. What is so good are the perk points I get, which reduce the next buy. Thank you Pooky.”

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Posted 1 year ago

Hi Diana, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 1 year ago

“I'm in love with my Pooky lamps--so much so that 2 didn't cut it, and I had to buy 2 more! Great service, and excellent quality.”

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Posted 1 year ago

Hi Elyse, Thank you for leaving such wonderful feedback and that you love our products as much as we do. Welcome to the Pooky family and can't wait to see your collection grow. Best wishes, Mara

Posted 1 year ago

“Some of the lamps are very high quality indeed. The shades are beautifully made and again of a very high quality. The customer services team are so responsive and helpful. A great product backed up by fantastic service. Thank you.”

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Posted 1 year ago

Hi Patrick, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance. We are so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“I have now purchased several lampshades from Pooky and the choice of design, colour and shape is always pleasing to choose from. The delivery is prompt and the lampshades are packed well. I have never been disappointed with my purchases. I will always go to Pooky for lampshades and I can readily recommend them.”

Helpful Report

Posted 1 year ago

Hi Jennifer. Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Extremely quick service. Beautiful product. Easy to navigate website. Will definitely be making further purchases. Many thanks”

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Posted 1 year ago

Hi Sue, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“Good quality and quick delivery service.”

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Posted 1 year ago

Hi Fiona, Thank you for taking the time to leave such fabulous feedback. . It is great to hear from our happy customers so thank you for making the time. Best, Mara

Posted 1 year ago

“Great service. Questions were answered helpfully, ordering was easy, particularly love how you provide a view of lamps and shades with the lamp on and off.”

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Posted 1 year ago

Hi Maryn, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Everything always of the utmost quality. Customer service always so warm and helpful. Love Pooky!”

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Posted 1 year ago

Hi Sam, Thank you so much for taking the time to leave this review. We are delighted you have had such a wonderful experience and hope to see you again soon. Best, Mara

Posted 1 year ago

“Excellent quality and love the lampshade!”

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Posted 1 year ago

Hi Michael, What a lovely choice - this is going to look amazing in your home! Best, Mara

Posted 1 year ago

“I love Pooky and their style.”

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Posted 1 year ago

Hi Lisa, Thank you for taking the time to leave review. We are so glad you love Pooky as much as we do. Best wishes, Mara

Posted 1 year ago

“Good service and products”

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Posted 1 year ago

Hi June, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,965 reviews