Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,622 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,622 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5933

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service and lovely lighting. Super efficient at managing a replacement”

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Posted 6 months ago

“Just love this lamp...absolutely beautiful and so glad I bought spare bulb...means I can always have it on!!”

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Posted 6 months ago

Hello Margaret, Thank you for your wonderful review! We’re thrilled you love the lamp and that having a spare bulb gives you the option to keep it on. If you need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“Hey pooky poo... I love you ❤️ my partner has seen the light ( I knew he would, eventually) and now wants one for his studio. Delivery was faster than the speed of light. Sustainable packaging and a thing of beauty. It was a rash decision to buy this but I'm glad I made the right choice. If you are on the fence about buying anything from this company, trust me, I'm a doctor, just put it straight in your basket 👌”

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Posted 6 months ago

Hello Julie, Thank you for your wonderful review! We’re thrilled you love Pooky, and that delivery was quick, packaging sustainable, and that you’re glad you made the right choice. If you or your partner need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“Unique and quality products!”

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Posted 6 months ago

Hello there, Thank you for your wonderful review! We’re thrilled you find our products unique and of high quality. If you need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“Excellent products excellent delivery, the whole experiance with Pooky has been perfect thank you!”

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Posted 6 months ago

Hello Ian, Thank you for your lovely review! We’re thrilled to hear you had an excellent experience with Pooky and that the delivery was perfect. If you need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“Very impressed with the website. Items are accurately described & images are true. We’re really happy with our first Pooky purchase. Will definitely consider Pooky for future lighting.”

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Posted 6 months ago

Hello Pauline, Thank you for your lovely review! We’re thrilled to hear you’re impressed with the website, and that the items matched the descriptions and images. We’re delighted you’re happy with your first Pooky purchase and that you’d consider us for future lighting. If you need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“A fantastic product - this is my third rechargeable lamp from Pooky!”

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Posted 6 months ago

Hello Sara, Thank you so much for your fantastic review! We’re thrilled to hear this is your third rechargeable lamp from Pooky and that you love it. If you need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“Excellent experience, my lamp came within a couple of days well packed. Lamp and shade is beautiful, lm very pleased.”

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Posted 6 months ago

Hello Rena, Thank you for your lovely review! We’re thrilled the lamp arrived quickly and that you’re pleased with it. If you need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“Delighted with my new lamp base and shade.”

Pooky 5 star review on 14th January 2026

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Posted 6 months ago

Hello there, Thank you for your lovely review! We’re thrilled you’re delighted with your new lamp base and shade. If there’s anything else you need, we’re here to help. Kind regards, Em

Posted 6 months ago

“I am delighted with my recent purchase of gold lampshades. They look so unusual and stylish in my lounge. thank you Pooky.”

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Posted 6 months ago

Hello Jill, Thank you so much for your lovely review! We’re thrilled you’re enjoying the gold lampshades and that they add a stylish touch to your lounge. If there’s anything else you need or if you’d like any care tips to keep them looking brilliant, we’re here to help. Kind regards, Em

Posted 6 months ago

“Lovely quality and fabulous unique designs. All delivered quick and using DPD.”

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Posted 6 months ago

Hello Karen, Thank you for your lovely review! We’re delighted you’re enjoying the quality and unique designs, and that delivery was quick with DPD. If you need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“Absolutely love my new battery lamp. It charges up quickly and the spare is useful to swap over when one has lost its charge. The shade is stunning and really has brought a touch of colour to my office. Ordering was easy and it arrived within 2 days via dpd”

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Posted 6 months ago

Hello Amy, Thank you for your lovely review! We’re thrilled you’re loving the battery lamp. It’s great to hear the quick charge, handy spare, and the shade bringing colour to your office. We’re also glad the ordering process was easy and that it arrived swiftly with DPD. If there’s anything else you need, we’re here to help. Kind regards, Em

Posted 6 months ago

“I do love all Pooky products and absolutely love the Nova brass wall light I've bought recently, It's gorgeous and elegant. However I've only been able to purchase 1 where I need 3 as the stock is never there. This isn't really what I'd expect from pooky on something like lights? I've already messaged and have heard that the next stock is expected in June which can also be subject to delays. I find it a bit wild, happy to ofcourse wait for 2/3 months but 6 months feels too much to wait for a wall light so I will have to switch to buying from elsewhere where there is 3 available to buy.”

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Posted 6 months ago

Hello Sonal, Thank you for your lovely feedback about the Nova brass wall light. We’re glad you love it. We’re sorry about the stock delays and understand needing 3. If you’d like, we can alert you as soon as 3 are available again. Kind regards, Em

Posted 6 months ago

“I am delighted with the Spindle rechargeable lamp, it goes brilliantly with the brass candlesticks that I have and is the reason I chose it. The build quality is super, feels a good solid weight and I like the magnetic connection. The paper shade is also lovely too, I would certainly buy again, thank you.”

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Posted 6 months ago

Hello there, Thank you for taking the time to share your lovely feedback. We’re thrilled the Spindle rechargeable lamp pairs so well with your brass candlesticks, and that you’re happy with the build quality, weight, magnetic connection, and the shade. If you ever need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“Love my new rechargeable lamp . Gives off a great ambient light. Looks great where I’ve placed it on a nest of tables . Great solid base that is great quality . I did phone customer support for help with a query about height . Excellent service. Lamp arrived quickly & well packaged.”

Helpful Report

Posted 6 months ago

Hello Gaynor, Thank you for your wonderful review! We’re thrilled the rechargeable lamp gives a great ambient light, looks good on your nest of tables, and that you’re happy with the solid base and quality. We’re glad our customer support could help with your height query. If there’s anything else you need, we’re here. Kind regards, Em

Posted 6 months ago

“Lovely shades. Bit formulaic. Delivery could step up.”

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Posted 6 months ago

Hi Claire, Thank you for your review. We’re glad you like the shades. We’re sorry it felt a bit formulaic and that delivery didn’t meet your expectations. If you can share your order number or purchase source, we’ll look into the delivery process and see how we can improve it. Warm regards, Team Pooky Kind regards, Em

Posted 6 months ago

“This is my fourth time ordering from Pooky and, as previously, I am blown away by the speed of delivery. The sheer beauty and quality of the lampshades is astounding and I just love them.”

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Posted 6 months ago

Hello Sofia, Thank you so much for your glowing review! We’re thrilled to hear that your fourth order from Pooky has arrived quickly and that you’re loving the lampshades’ beauty and quality. If there’s anything else you need or any new shades you’d like to try, we’re here to help. Kind regards, Em

Posted 6 months ago

“Absolutely love my Pooky rechargeable lamps ( this is my second purchase)! Beautifully made, great quality and look fab!”

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Posted 6 months ago

“It’s the first week of having my beautiful walter rechargeable lamp and the empire Toulouse shade. It’s the perfect little lamp to give my desk space a bit of atmosphere. Love it. And let’s face it at my age the big light is a little bit too loud, and doesn’t everyone look better in low lighting? 🥰🫣”

Pooky 5 star review on 13th January 2026

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Posted 6 months ago

Hello Ewan, Thank you for your lovely review. We’re thrilled the Walter rechargeable lamp and Toulouse shade are giving your desk that perfect atmosphere, and that you’re enjoying the softer lighting. If there’s anything else you need, we’re here to help. Kind regards, Em

Posted 6 months ago

“Excellent products, design and customer service.”

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Posted 6 months ago

Hello Sonya, Thank you for your wonderful review! We’re thrilled you’re happy with the products, design, and customer service. If there’s anything else you need, we’re here to help. Kind regards, Em

Posted 6 months ago

Pooky is rated 4.9 based on 31,622 reviews