Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,208 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wechave recently set up the trade account with Pooky Lighting. The experience has been fantastic, customer service is brilliant. Keep up the good work.”

Helpful Report

Posted 6 months ago

Hi Aris, Thank you for your fantastic review! We're thrilled that you're having a great experience with your trade account and that our customer service has met your expectations. Your support means the world to us, and we'll keep striving to deliver the best! Warm regards, Em

Posted 6 months ago

“Love the new plug less lamps. All ways fantastic colour bases and great designed lamp shades. I have never been disappointed with products at all.”

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Posted 6 months ago

Hi Jane, Thank you for your lovely review! We're thrilled to hear that you're enjoying our rechargeable lamps, along with our vibrant colour bases and stylish lamp shades. It’s fantastic to know we’ve kept you satisfied with our products! Warm regards, Em

Posted 6 months ago

“I was pleased with the quality of the picture lights I ordered and they weredelivered promptly. however I was disappointed not to be given the 5% new customer discount your website promised”

Helpful Report

Posted 6 months ago

Hi Paul, Thank you for your review! We're glad to hear that you're pleased with the quality of the picture lights and the prompt delivery. We apologise for the oversight regarding the 5% new customer discount; I cant see any communication from you regarding this. Please do email in and we will be happy to look into this further. Our customer service email is hello@pooky.com Warm regards, Em

Posted 6 months ago

“We're very happy with the quality of our Pooky lampshades, the ease of ordering and speed of delivery.”

Helpful Report

Posted 6 months ago

Hi Tracy, Thank you so much for your wonderful review! We're delighted to hear that you're happy with the quality of your Pooky lampshades and that you found the ordering process and delivery speed to your liking. It’s always our aim to provide a seamless experience! Warm regards, Em

Posted 6 months ago

“I’d been struggling to find somewhere to buy nice lampshades and then I found Pooky! Found the perfect shade to go with a lovely lamp base I had recently inherited. Excellent quality and fast efficient service ⭐️⭐️⭐️⭐️⭐️”

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Posted 6 months ago

Hi Emma, Thank you so much for your fantastic review! We're thrilled you found the perfect lampshade to complement your inherited lamp base. It’s always our goal to provide excellent quality and fast service, and we're delighted to hear we hit the mark! Warm regards, Em

Posted 6 months ago

“Absolutely love my 2 little lamps, one for static caravan and the other for kitchen at home. Amazing customer service, nothing is too much trouble.”

Helpful Report

Posted 6 months ago

Hi Marion, Thank you so much for your lovely review! We're thrilled to hear that you adore your lamps and found our customer service to be amazing. It’s always our pleasure to help! Warm wishes, Em

Posted 6 months ago

“Very pleased with most aspects of our tall reading lamp. Would have given a 5 star but the cable length is not very generous. 1.4m approx. Has a nice olive green cable which we need to attach to ugly white extension lead. Think cable length should be included in product details.”

Helpful Report

Posted 6 months ago

Hi there, Thank you for your thoughtful review! We're glad to hear that you're pleased with your tall reading lamp. We appreciate your feedback regarding the cable length and will certainly consider it for our product details. Your insights help us improve! Warm wishes, Em

Posted 6 months ago

“Pleased with my rechargeable lamp. Shade is in lovely colour and material.”

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Posted 6 months ago

Hi Sharon, Thank you for your wonderful review! We're delighted to hear that you're pleased with your rechargeable lamp and love the shade's colour and material. Your satisfaction is our top priority, and we appreciate your support! Warm wishes, Em

Posted 6 months ago

“First time customer of pooky. Bought the rechargeable table lamps. Solid, stylish and new technology for me. Pricey product but I feel a good long term purchase. Very happy.”

Helpful Report

Posted 6 months ago

Hi Mrs, Thank you for your fantastic review! We’re thrilled to hear that you’re happy with your rechargeable table lamps and appreciate your thoughts on their stylish design and long-term value. Your satisfaction means a lot to us, and we hope to see you again soon! Warm wishes, Em

Posted 6 months ago

“Thrilled with our new Pooky additions to an inbuilt bookcase - we combined the blake picture light, a mix of small rechargable table lights and a wall light all in antique brass to provide a mixture of warm lighting that really finishes off our dining room. We returned a few pieces, whilst the returns process isn't automated we got a quick response. Quick delivery too. We'll definitiely be back for more.”

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Posted 6 months ago

Hi there, Thank you for your amazing review! We’re thrilled to hear how our Pooky lamps have transformed your dining room with their warm lighting. It’s also great to know that you found our returns process responsive and efficient. We can't wait to welcome you back for your next purchase! Warm wishes, Em

Posted 6 months ago

“Absolutely love them the future is flex free lighting”

Helpful Report

Posted 6 months ago

Hi Lynn, Thank you for your fantastic review! We’re so happy to hear that you love your Pooky lights and feel they're paving the way for a flex-free future. Your enthusiasm is truly appreciated, and we’re grateful for your support! Warm wishes, Em

Posted 6 months ago

“Beautiful lamps disastrous delivery company would think again before buying .from Pooky as wouldn't use DPD ever again your lamps are five stars Pooky company and service are five stars but spoilt by DPD”

Helpful Report

Posted 6 months ago

Hi Corinne, Thank you for sharing your experience with us! We're thrilled to hear that you love the lamps and appreciate our service. However, we're truly sorry to learn about the issues with the delivery. It's frustrating when a third-party service doesn't meet expectations. We take your feedback seriously and will relay your concerns to DPD. We hope your next experience with us is flawless! Warm regards, Em

Posted 6 months ago

“We're so pleased with our rechargeable lamp. It fits easily into any room and is so versatile. Ordering was simple and despatch and follow-up communication was excellent.”

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Posted 6 months ago

Hi Gillian, Thank you for your wonderful review! We’re delighted to hear how pleased you are with your rechargeable lamp and its versatility in your home. It’s great to know that the ordering process and our communication met your expectations. We appreciate your support! Warm wishes, Em

Posted 6 months ago

“Beautiful item, both stylish and superb quality. Lamp and shade arrived well packed and posted out speedily. Highly recommended.”

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Posted 6 months ago

Hi Sharon, Thank you for your wonderful review! We’re delighted to hear that you find our lamp and shade both stylish and of superb quality. It’s great to know they arrived safely and promptly. We truly appreciate your recommendation! Warm wishes, Em

Posted 6 months ago

“Absolutely love the brass Chukka wall lights. They are fantastic in our cottage living room, really blending in with antique furniture while giving new lease of life into the space.”

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Posted 6 months ago

Hi Abigail, Thank you for your lovely review! We're thrilled to hear that our brass Chukka wall lights harmonize beautifully with your antique furniture and have breathed new life into your cottage living room. It’s always wonderful to know our designs resonate so well in such charming spaces. Warm wishes, Em

Posted 6 months ago

“Best lampshades out there! How did we manage pre Pooky?”

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Posted 6 months ago

Hi Sarah, Thank you so much for your fantastic review! We're overjoyed to hear that you think our lampshades are the best out there. It's a pleasure to brighten your space. Warm wishes, Em

Posted 6 months ago

“Disappointing! Do not buy and waste your money! I bought thei pixii rechargeable wall lights a year ago - in June 2024. Used them occasionally for reading and now a year after the batteries are completely worn off and drain. They do not charge, the charging lasts less than an hour now. For such a big price - 90 pounds per lamp !!!! I hoped for a better quality.”

Helpful Report

Posted 6 months ago

Hi Vasilisa, Thank you for sharing your feedback with us. We’re truly sorry to hear that you’ve experienced issues with the performance of your pixii rechargeable wall lights. It’s disappointing when a product doesn’t meet expectations, especially after such a short time. We take quality concerns seriously, and your comments will help us address the issues you’ve encountered. Please don’t hesitate to reach out to us directly if you would like assistance or to discuss this further. Our warranty period for these lights is two years so we will be more than happy to look into a replacement. With warmest regards, Em

Posted 6 months ago

“Love Pooky lighting - I'm collecting Pooky lights. The only place I go when I need a new light!”

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Posted 6 months ago

Hi Radhika, Thank you so much for your lovely review! We're thrilled to hear that you love collecting Pooky lights and that we’re your go-to for new additions. Your enthusiasm for our lighting truly brightens our day! Warm wishes, Em

Posted 6 months ago

“There aren't enough flush light but there are clearly a demand for them because the ones I like keep selling out and are now not for sale at all. I just want plain chic brass or bronze classy not naff ceiling lights.”

Helpful Report

Posted 6 months ago

Hi Susie, Thank you for your feedback! I understand your concerns about the limited selection of flush lights, especially when you have your eye on specific styles. We truly appreciate your input, as it helps us to gauge demand and improve our offerings. I will certainly pass along your request for more plain chic brass and bronze options. Please keep an eye on our site for updates, as we are always working on expanding our selection. Warm regards, Em

Posted 6 months ago

“There was a slight delay in getting the item despite paying for expedited shipping but Lowri was very helpful in sorting this out. Once in, the chandelier looks great and works well. Would recommend Pooky for future purchases.”

Helpful Report

Posted 6 months ago

Hi Clinton, Thank you for your wonderful review! We appreciate your understanding regarding the shipping delay, and we're delighted that Lowri could assist you through the process. It’s great to hear that your chandelier looks fantastic and is working well in your space. Your recommendation means so much to us! Warm wishes, Em

Posted 6 months ago

Pooky is rated 4.9 based on 31,208 reviews