Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,785 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,785 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 22nd September 2026

5981

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful good quality lights. Only downside no instructions enclosed.”

Helpful Report

Posted 6 months ago

Hello there, Thank you for the 4-star review, Catherine! We’re glad you love the lights. Apologies about the missing instructions—we’ll make sure to improve that. If you’d like any guidance, please reach out and we’ll be happy to help. Kind regards, Em

Posted 6 months ago

“Gorgeous quality products for the price! Always have an incredible selection on offer and have never been disappointed. Any issues are always quickly resolved and their communication is brilliant. Thank you Pooky!”

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Posted 6 months ago

Hello there, Thank you for the 5-star review, Colette! We’re thrilled you’re happy with the quality, selection, and our quick help with any issues. We appreciate you choosing Pooky and look forward to serving you again soon. Kind regards, Em

Posted 6 months ago

“Interesting and diverse choice in lighting options all well displayed. Seconds shop offers great bargains. Nice environment with very helpful staff and lovely coffee!!”

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Posted 6 months ago

Hello there, Thank you for the 5-star feedback, Jane! We're thrilled you enjoyed the lighting options, the bargains, and the lovely environment with helpful staff and great coffee. We look forward to welcoming you back soon. Kind regards, Em

Posted 6 months ago

“First time visiting and wow! I've recommended to several friends on the amazing quality and the customer service. We couldn't be happier with our purchase and will definitely be back.”

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Posted 6 months ago

Hello there, Thank you for the 5-star feedback, Carol! We’re thrilled to hear you loved your first visit, the quality, and our service. We look forward to welcoming you back soon. Kind regards, Em

Posted 6 months ago

“These were really nice, just not the colour shown in the photos. They look more anthracite in person.”

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Posted 6 months ago

Hi Ursula, Thanks for the review. Sorry the colour wasn’t as shown in the photos and looks more anthracite in person. We appreciate the feedback and will pass it to the product team to review image accuracy. Kind regards, Em

Posted 6 months ago

“Very happy with our new lamp and shade!”

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Posted 6 months ago

Hello there, Thank you for the 5-star feedback. We’re thrilled you’re very happy with your lamp and shade! Kind regards, Em

Posted 6 months ago

“Very clever rechargeable lamp received in no time!”

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Posted 6 months ago

Hello there, Thank you for the 5-star feedback. We’re thrilled you find the lamp clever and that it arrived quickly. Kind regards, Em

Posted 6 months ago

“Gorgeous lights. , super fast delivery”

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Posted 6 months ago

Hello Katherine, Thank you for the 5-star feedback. We’re thrilled you love the lights and that delivery was super fast. Kind regards, Em

Posted 6 months ago

“We visited the store in Gloucester and had a fantastic experience. We purchased some pieces from the seconds outlet and also ordered pieces from the general showroom. Lovely place to visit, all the staff were extremely helpful. Our order arrived a few days later, so overall a very smooth process.”

Helpful Report

Posted 6 months ago

Hello Michaela, Thank you for the 5-star feedback. We’re thrilled you had a fantastic experience at our Gloucester store, enjoyed the seconds outlet and showroom, and found our staff extremely helpful. Delighted the order arrived smoothly. Kind regards, Em

Posted 6 months ago

“Absolutely delighted with the shades. Perfect match for what I want. Thank you”

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Posted 6 months ago

“v I am very impressed with the quality and choice of design that cater for all g B tastes I am very impressed by the quality and design that caters for all tastes.”

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Posted 6 months ago

Hello Sylvia, Thank you for the 5-star feedback. We’re thrilled you’re impressed with the quality and design that caters for all tastes. We look forward to brightening more spaces for you in the future. Kind regards, Em

Posted 6 months ago

“The quality of my purchases were beyond my expectations. I’m so thrilled and will be ordering from Pooky again without fail. Excellent service.”

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Posted 6 months ago

Hello Susan, Thank you for the 5-star feedback. We’re thrilled the quality exceeded your expectations and that you’ll be ordering from Pooky again without fail. We look forward to brightening more spaces for you in the future. Kind regards, Em

Posted 6 months ago

“Love the rechargeable sconces I bought.”

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Posted 6 months ago

Hello Sarah, Thank you for the 5-star feedback. We’re thrilled you’re loving the rechargeable sconces you bought and that you’re enjoying them. We look forward to brightening more spaces for you with Pooky in the future. Kind regards, Em

Posted 6 months ago

“Great service, lovely products and quick and efficient delivery! Thank you!”

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Posted 6 months ago

Hello Georgia, Thank you for the 5-star feedback. We’re thrilled you had a great experience with our service, loved the products, and that your delivery was quick and efficient. We look forward to brightening more spaces for you with Pooky in the future. Kind regards, Em

Posted 6 months ago

“I am very happy with the rechargeable pendant kit. It’s a warm white light and while I personally prefer a warmer tone, I am nevertheless happy with this product and the service received. I would recommend this product and seller.”

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Posted 6 months ago

Hello Eunice, Thank you for the 5-star feedback. We’re glad you’re happy with the rechargeable pendant kit and that the service met your expectations. We look forward to brightening more spaces for you with Pooky in the future. Kind regards, Em

Posted 6 months ago

“Great service by post Love my ripples lampshade, very well made.”

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Posted 6 months ago

Hello Jane, Thank you for the 5-star feedback. We’re delighted you love the Ripples lampshade and that you’re happy with the service. We look forward to brightening more spaces with Pooky in the future. Kind regards, Em

Posted 6 months ago

“Always great service - not a review as such but orders two lights ahead of deciding on bigger order - one was boxed up and the other just open in the larger box. Won't be installing for months so take a photo in case an issue - looked like a returned item”

Helpful Report

Posted 6 months ago

Hello Liam, Thank you for the 5-star feedback. We’re glad you received great service. Sorry to hear about the packaging mix-up with the items. If you’d like, please share your order number and any photos and we’ll get this looked into and sorted. We look forward to helping you brighten more spaces with Pooky in the future. Kind regards, Em

Posted 6 months ago

“Well run company, which goes the extra mile. Beautiful items of course.”

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Posted 6 months ago

Hello Karen, Thank you so much for the wonderful 5-star review! We’re delighted to hear you find our company well run and that we go the extra mile, and that you love the beautiful items. We really appreciate your kind words and look forward to helping you brighten more spaces with Pooky in the future. Kind regards, Em

Posted 6 months ago

“Their lamps are worth every penny. From the beautiful packaging to the actual lamps. There is such an attention to detail. This is a real quality product. I know have three different lamps and they’re all perfect. Customer service is equally excellent. Thank you ☺️”

Helpful Report

Posted 6 months ago

Hello Hazel, Thank you so much for the wonderful 5-star review! We’re delighted you’re loving the lamps, the packaging, and the attention to detail. It’s great to hear you’re happy with the quality and that our customer service has been excellent. We look forward to helping you brighten more spaces with Pooky in the future. Kind regards, Em

Posted 6 months ago

“Brilliant knowledgeable and helpful staff in Chelsea showroom. Product is stylish and well made, delivery efficient. Highly recommend.”

Helpful Report

Posted 6 months ago

Hello Penny, Thank you so much for the wonderful 5-star review! We’re thrilled to hear that our Chelsea showroom staff were knowledgeable and helpful, and that you’re happy with the style and quality of the product, plus the efficient delivery. We really appreciate your recommendation. We look forward to helping you brighten more spaces with Pooky in the future. Kind regards, Em

Posted 6 months ago

Pooky is rated 4.9 based on 31,785 reviews