Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,208 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Always My First Port of Call Pooky Lighting never disappoints. Their service is consistently wonderful—super quick delivery, hassle-free returns, and a team that genuinely cares. I use their products regularly for my clients, and they’re always my first port of call before anyone else. The quality and design of their lighting is simply stunning. Whether I’m working on a modern space or a more traditional interior, Pooky’s pieces fit seamlessly and elevate the entire room. Thank you, Pooky, for making my job easier and my projects shine!”

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Posted 6 months ago

Hi Sally, Thank you for your review! We’re absolutely thrilled to be your first port of call and to hear that our service and lighting designs are making a difference in your projects. Your kind words about our team mean a lot to us, and we're always here to support you and ensure your spaces shine beautifully. Warm wishes, Em

Posted 6 months ago

“delivered early so delighted”

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Posted 6 months ago

Hi there, Thank you for your fantastic review! We're absolutely delighted to hear that your order was delivered early. It’s always our aim to provide a prompt service, and we love knowing that it made your day. Warm wishes, Em

Posted 6 months ago

“The small rechargeable table lamps are brilliant they look good they good they can be moved anywhere they provide plenty of light and over a significant period and are quickly rechargeable so what’s not to like!”

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Posted 6 months ago

Hi Philip, Thank you for your brilliant review! We're thrilled to hear that you love our small rechargeable range and that they’ve added both style and functionality to your space. It’s fantastic that they provide ample light and are so convenient to recharge. We appreciate your feedback! Warm regards, Em

Posted 6 months ago

“Pooky is one of my go to suppliers for my interior design projects. Not only are their products are beautiful but the service I receive is always excellent. Whether I need technical information or after sales support, I have found them to be extremely helpful.”

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Posted 6 months ago

Hi Rebecca, Thank you so much for your wonderful review! We're delighted to be one of your go-to suppliers for your interior design projects. It’s fantastic to hear that you find our products beautiful and that our service consistently exceeds your expectations. We're always here to assist you whenever you need! Warm regards, Em

Posted 6 months ago

“The stone for light has got brown marks and stains and when you put lights it’s more visible . And the gold string on site is not straight . Even though you paid good amount it’s disappointing to see this as they were supposed to be on lounge wall lights.”

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Posted 6 months ago

Hi there, Thank you for your review. I am sorry to see you have purchased the Aspasia and the veining in the Alabaster is not how you would like. As this is a natural material, we do not have much control over the veining in the Alabaster. We can send out a replacement for this Alabaster if you wish to swap this over. If you would like to contact our customer service team on hello@pooky.com and we will be more than happy to look into this further for you. Kindest regards, Em

Posted 6 months ago

“Lovely shop with everything well presented. Excellent service and courteous friendly staff. Found exactly what I wanted and very pleased with prompt delivery. Thank you”

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Posted 6 months ago

Hi Louise, Thank you for your lovely review! We're so pleased to hear that you found everything well presented and that our team provided excellent service. Your satisfaction with the prompt delivery is fantastic to hear! Warm regards, Em

Posted 6 months ago

“Excellent customer service and interesting, unusual designs.”

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Posted 6 months ago

Hi David, Thank you for your fantastic review! We're thrilled to hear that you appreciate our customer service and find our designs interesting and unusual. Your feedback is incredibly encouraging for our team! Warm regards, Em

Posted 6 months ago

“Came quickly, looks lovely, does what it says on the tin”

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Posted 6 months ago

Hi Julie, Thank you for your lovely review! We’re so glad to hear that your order arrived quickly and that you’re happy with its look and functionality. Your feedback truly means a lot to us! Warm regards, Em

Posted 6 months ago

“Pooky offer a fantastic range of lights, lamps and shades, coupled with a comprehensive and intuitive website and excellent customer service. Highly recommed!”

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Posted 6 months ago

Hi Sally, Thank you so much for your wonderful review! We're delighted to hear that you find our range of lights, lamps, and shades fantastic, along with our website and customer service. Your recommendation is truly appreciated! Warm regards, Em

Posted 6 months ago

“My new rechargeable lamp is fabulous. Very easy to assemble and versatile. I’m an extremely happy customer. As always your service was very prompt Thank you”

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Posted 6 months ago

Hi Amanda, Thank you for your fabulous review! We're delighted to hear that you’re enjoying your new rechargeable lamp and found it easy to assemble. Your happiness means everything to us, and we're always here to ensure you receive prompt service! Warm wishes, Em

Posted 6 months ago

“IN LOVE! I absolutely love my new lamps. I have wanted the Matthew Williamson shades and beautiful orange lamps for so long. They have elevated my living room so much!”

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Posted 6 months ago

Hi Caroline, Thank you so much for your review! We're absolutely thrilled to hear that you're in love with your new lamps and that they have elevated your living room. They looks great in your home. Your support means the world to us. Warm wishes, Em

Posted 6 months ago

“Prompt delivery and Customer service was excellent”

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Posted 6 months ago

Hi Jane, Thank you for your fantastic review! We’re thrilled to hear that you experienced prompt delivery and excellent customer service. Your support means a lot to us, and we're always here to help! Warm regards, Em

Posted 6 months ago

“Good products. However extremely archaic, complicated and expensive approach to returns especially for a store that has three physical location in all of the UK so no real chance to go see the product ahead of buying it.”

Helpful Report

Posted 6 months ago

Hi Emma, Thank you for sharing your thoughts with us. We’re sorry to hear that you found our return process complicated and that it hasn’t met your expectations. We understand how important it is for our customers to feel comfortable with their purchases, especially with limited physical locations. Returns for items purchased at full price are free; however, we do ask for a small contribution for returns for items purchased in the sale. Your feedback is valuable to us, and we are continuously working to improve our services. If there’s anything specific you would suggest to help enhance the return experience or if you need assistance, please don’t hesitate to reach out. Warm wishes, Em

Posted 6 months ago

“Love what I have just bought in the sale. Only problem is I forgot to get a shade for one of the bases! Back to the shop.”

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Posted 6 months ago

Hi Karen, Thank you for your wonderful review! We're so pleased to hear that you love your recent purchase from our sale. Don’t worry about the shade; we look forward to welcoming you back to the shop to complete your look! Warm regards, Em

Posted 6 months ago

“My Mum absolutely adores her new cordless green glass lamp base and Matthew Williamson shade. The new rechargeable energy cell is a game changer. Very well packaged and prompt delivery.”

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Posted 6 months ago

Hi Dawn, Thank you for your lovely review! We’re so delighted to hear that your Mum is enjoying her new rechargeable green glass lamp base and Matthew Williamson shade. It's great to know the Genesis cell is making a difference! We truly appreciate your kind words about our packaging and delivery as well. Warm wishes, Em

Posted 6 months ago

“Great, quick service from Pooky, i ordered two small lampshades for two small lamps I already have. They look and fit just right”

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Posted 6 months ago

Hi there, Thank you for your lovely review! We're so glad to hear that the lampshades look and fit perfectly with your lamps. Quick service is what we strive for, and it’s wonderful to know we met your expectations. We appreciate your support! Warm wishes, Em

Posted 6 months ago

“Always great service, communication and delivery, including reimbursement if needed. I don’t buy my lighting from anywhere else.”

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Posted 7 months ago

Hi Lesley, Thank you so much for your fantastic review! We’re thrilled to know that you consistently enjoy our service, communication, and delivery. Your loyalty means a lot to us, and we’re grateful to be your go-to for lighting! Warmest wishes, Em

Posted 6 months ago

“As usual Pooky s quality and service is top class I am a big fan and have many items from this company”

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Posted 7 months ago

Hi Yvonne, Thank you so much for your wonderful review! We’re thrilled to hear that you appreciate Pooky’s quality and service. It's fantastic to know you’re a big fan and have collected so many items from us. Your support means the world! Warm regards, Em

Posted 6 months ago

“I purchased the smaller Anetta rechargeable lamp with an empire shade. The lamp and shade are excellent quality, perfect in my kitchen especially as it's rechargeable. We have received lots of comments about the stunning light. I bought in the sale which was very reasonable. Looking for my next purchase for the bedroom. There are so many different styles to suit every taste. Could not recommend highly enough.”

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Posted 7 months ago

Hi Deb, Thank you so much for your review! We're thrilled to hear that you love your Anetta lamp and that it adds a stunning touch to your kitchen. It's wonderful to know that the rechargeable feature and quality have made such a positive impression. We can't wait to see what you choose for your bedroom next. Warm regards, Em

Posted 6 months ago

“I love everything Pooky ! We have indoor and outdoor lights from you and love them all”

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Posted 7 months ago

Hi Liz, Thank you for your amazing review! We’re delighted to hear that you love all your indoor and outdoor lights from Pooky! Your support truly brightens our day. Warm regards, Em

Posted 6 months ago

Pooky is rated 4.9 based on 31,208 reviews