Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,631 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,631 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5933

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love my new battery lamp. It charges up quickly and the spare is useful to swap over when one has lost its charge. The shade is stunning and really has brought a touch of colour to my office. Ordering was easy and it arrived within 2 days via dpd”

Pooky 5 star review on 14th January 2026

Helpful Report

Posted 6 months ago

Hello Amy, Thank you for your lovely review! We’re thrilled you’re loving the battery lamp. It’s great to hear the quick charge, handy spare, and the shade bringing colour to your office. We’re also glad the ordering process was easy and that it arrived swiftly with DPD. If there’s anything else you need, we’re here to help. Kind regards, Em

Posted 6 months ago

“I do love all Pooky products and absolutely love the Nova brass wall light I've bought recently, It's gorgeous and elegant. However I've only been able to purchase 1 where I need 3 as the stock is never there. This isn't really what I'd expect from pooky on something like lights? I've already messaged and have heard that the next stock is expected in June which can also be subject to delays. I find it a bit wild, happy to ofcourse wait for 2/3 months but 6 months feels too much to wait for a wall light so I will have to switch to buying from elsewhere where there is 3 available to buy.”

Helpful Report

Posted 6 months ago

Hello Sonal, Thank you for your lovely feedback about the Nova brass wall light. We’re glad you love it. We’re sorry about the stock delays and understand needing 3. If you’d like, we can alert you as soon as 3 are available again. Kind regards, Em

Posted 6 months ago

“I am delighted with the Spindle rechargeable lamp, it goes brilliantly with the brass candlesticks that I have and is the reason I chose it. The build quality is super, feels a good solid weight and I like the magnetic connection. The paper shade is also lovely too, I would certainly buy again, thank you.”

Helpful Report

Posted 6 months ago

Hello there, Thank you for taking the time to share your lovely feedback. We’re thrilled the Spindle rechargeable lamp pairs so well with your brass candlesticks, and that you’re happy with the build quality, weight, magnetic connection, and the shade. If you ever need anything else, we’re here to help. Kind regards, Em

Posted 6 months ago

“Love my new rechargeable lamp . Gives off a great ambient light. Looks great where I’ve placed it on a nest of tables . Great solid base that is great quality . I did phone customer support for help with a query about height . Excellent service. Lamp arrived quickly & well packaged.”

Helpful Report

Posted 6 months ago

Hello Gaynor, Thank you for your wonderful review! We’re thrilled the rechargeable lamp gives a great ambient light, looks good on your nest of tables, and that you’re happy with the solid base and quality. We’re glad our customer support could help with your height query. If there’s anything else you need, we’re here. Kind regards, Em

Posted 6 months ago

“Lovely shades. Bit formulaic. Delivery could step up.”

Helpful Report

Posted 6 months ago

Hi Claire, Thank you for your review. We’re glad you like the shades. We’re sorry it felt a bit formulaic and that delivery didn’t meet your expectations. If you can share your order number or purchase source, we’ll look into the delivery process and see how we can improve it. Warm regards, Team Pooky Kind regards, Em

Posted 6 months ago

“This is my fourth time ordering from Pooky and, as previously, I am blown away by the speed of delivery. The sheer beauty and quality of the lampshades is astounding and I just love them.”

Helpful Report

Posted 6 months ago

Hello Sofia, Thank you so much for your glowing review! We’re thrilled to hear that your fourth order from Pooky has arrived quickly and that you’re loving the lampshades’ beauty and quality. If there’s anything else you need or any new shades you’d like to try, we’re here to help. Kind regards, Em

Posted 6 months ago

“Absolutely love my Pooky rechargeable lamps ( this is my second purchase)! Beautifully made, great quality and look fab!”

Helpful Report

Posted 6 months ago

“It’s the first week of having my beautiful walter rechargeable lamp and the empire Toulouse shade. It’s the perfect little lamp to give my desk space a bit of atmosphere. Love it. And let’s face it at my age the big light is a little bit too loud, and doesn’t everyone look better in low lighting? 🥰🫣”

Pooky 5 star review on 13th January 2026

Helpful Report

Posted 6 months ago

Hello Ewan, Thank you for your lovely review. We’re thrilled the Walter rechargeable lamp and Toulouse shade are giving your desk that perfect atmosphere, and that you’re enjoying the softer lighting. If there’s anything else you need, we’re here to help. Kind regards, Em

Posted 6 months ago

“Excellent products, design and customer service.”

Helpful Report

Posted 6 months ago

Hello Sonya, Thank you for your wonderful review! We’re thrilled you’re happy with the products, design, and customer service. If there’s anything else you need, we’re here to help. Kind regards, Em

Posted 6 months ago

“A very nice lamp though it arrived with a blown fuse.”

Helpful Report

Posted 6 months ago

Hello Jason, Thank you for your review. We’re glad you like the lamp, and we’re sorry it arrived with a blown fuse. We’d like to fix this promptly—could you share your order number or purchase source so we can arrange a replacement fuse or a suitable replacement if needed? Warm regards, Em

Posted 6 months ago

“Great product. Love the design of the shade and how well it was packaged for delivery. Great service.”

Helpful Report

Posted 6 months ago

Hello Annette, Thank you for your lovely review and for sharing your experience. We’re thrilled you’re happy with the design of the shade, and that it arrived well-packaged and that you were pleased with our service. If you need anything else, we’re here to help. Warm regards, Em

Posted 6 months ago

“Lovely lampshades, great customer service”

Helpful Report

Posted 6 months ago

Hello there, Thank you for your lovely review and for sharing your experience with our lampshades. We’re thrilled you’re happy with them and glad our customer service met your expectations. If you need anything else, we’re here to help. Warm regards, Em

Posted 6 months ago

“Always beautiful lights - delighted with the latest purchase. Only feedback would be that the new genesis lights don't seem to charge as well or last as long. Love it though.”

Helpful Report

Posted 6 months ago

Hello Liz, Thank you for your lovely review and for sharing your feedback. We’re delighted you love the new lights, and we’re sorry to hear the Genesis lights aren’t charging or lasting as long as expected. We’ll pass this on to our product team for review and would be happy to look into this further. Warm regards, Em

Posted 6 months ago

“Excellent service and the lamp shade is top quality and beautifull”

Pooky 5 star review on 12th January 2026

Helpful Report

Posted 6 months ago

Hello Andrea, Thank you for your review. We’re thrilled to hear you’re happy with the lamp shade and that you received excellent service. Best wishes, Em

Posted 6 months ago

“Beautiful picture lights, modern, sleek and great design”

Helpful Report

Posted 6 months ago

Hello Karen, Thank you for your review. We’re glad you find the picture lights beautiful, modern, and sleek. Warm regards, Em

Posted 6 months ago

“Beautiful products and very speedy delivery. Quite a lot of packaging which seemed unnecessary but it all arrived safely.”

Helpful Report

Posted 6 months ago

Hello Fleur, Thank you for your review. We are very pleased to hear that you love your new Pooky pieces and they all arrived quickly and safely. Thank you for your note about our packaging, we just want to make sure our customer orders arrive in perfect condition and free from any damage. Best wishes, Ella.

Posted 6 months ago

“Bought two rechargeable lamps for areas in my home without access to plug sockets. Unlike other rechargeable lamps these are incredible, they don’t have a throw away feel and I love that the light cell can be changed so that the whole unit doesn’t have to be thrown away once the light stops recharging. They feel and look like plug in lamps, yes they are a little more expensive than other rechargeable lamps but they last so much longer and are so much brighter. Highly recommend.”

Helpful Report

Posted 6 months ago

Hello, Thank you so much for your kind review. We’re delighted to hear that you’ve been impressed with our rechargeable lighting and that you’ve noticed the quality that sets it apart. We understand our rechargeable lamps are an investment, so we’re especially pleased to hear that their brightness, durability, and plug-in feel have more than justified the price for you. Thank you for the recommendation! Best wishes, Ella.

Posted 6 months ago

“Delighted with my purchase.”

Helpful Report

Posted 6 months ago

Hello, Thank you for sharing your feedback. We are so happy that you have been delighted with your recent Pooky purchase. We hope it continues to bring you joy! Warm regards, Ella.

Posted 6 months ago

“Good quality products and great sales!”

Helpful Report

Posted 6 months ago

Hello Julia, Thank you for your kind review. We are delighted to hear that you love our products and that you make use of our sales when they come around. Keep your eyes peeled for the next one! Best wishes, Ella.

Posted 6 months ago

“Absolutely beautiful my third lamp and it's fabulous 👌”

Helpful Report

Posted 6 months ago

Hello Nicola, Thank you for your review! We are so thrilled to hear that your Pooky collection is growing! Thank you for your continued support, and hopefully one day there might be a fourth! Best wishes, Ella.

Posted 6 months ago

Pooky is rated 4.9 based on 31,631 reviews