Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,434 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,434 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Such a lovely shade. Love its neutral colour way, but its unusual pattern prevents this shade from looking blah and the delivery was great. Very pleased. Just wish there was more choice with these style lampshades in beige/ brown tones.”

Helpful Report

Posted 2 years ago

Hi Lucy, We're delighted to hear that you love the neutral colorway of Pooky, and we agree that the unusual pattern adds an extra touch of charm to the shade. Your suggestion for more choices in beige/brown tones is duly noted. We always strive to expand our range and cater to the preferences of our valued customers like you. Thank you! Best wishes, Mara

Posted 2 years ago

“Lovely lamp, especially love the fact that it's never an issue to ask for an EU plug. Will order again!”

Helpful Report

Posted 2 years ago

Hi Claire, Thank you for your feedback - we are delighted you found us and can't wait to see your collection grow. Nothing makes us happier than hearing that we are able to provide our customers with an exceptional experience. Best wishes, Mara

Posted 2 years ago

“Very happy with the lights and speedy delivery. Tha ks”

Helpful Report

Posted 2 years ago

Hi Michael, We are happy to hear that you are very happy with the lights and appreciate our speedy delivery. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“Beautiful lights and very quick delivery”

Helpful Report

Posted 2 years ago

Hi Debra, We are thrilled to hear that you loved the beautiful lights and were impressed with our quick delivery service. Your satisfaction is our top priority, and we will continue to strive for excellence in all aspects of our business. Thank you so much for writing such a wonderful review. Best wishes, Mara

Posted 2 years ago

“Fantastic website, such a selection! very good service, my items arrived quickly. I love my lamps, very good quality. Overall I’m impressed with Pooky”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 2 years ago

“Beautiful mirror. Arrived quickly and was relatively e easy to hang.”

Helpful Report

Posted 2 years ago

Hi there, We truly appreciate your support and appreciate your feedback about how easy it was to hang. We strive to provide a seamless experience for our customers, so we're delighted that you found it relatively easy. Thank you for your wonderful review, and we hope to serve you again soon! Best wishes, Mara

Posted 2 years ago

“High quality products at a reasonable price. The lampshades are beautifully made and lined.”

Helpful Report

Posted 2 years ago

Hi there, Thank YOU for leaving such a wonderful review! We are so happy you chose us to light up your home - we are delighted that you have found us and become part of the Pooky family. Best wishes, Mara

Posted 2 years ago

“Beautiful lights!”

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Posted 2 years ago

Hi Lauren, Thank you for taking the time to leave a review! We are overjoyed you love your new lights and hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“Lights arrived very quickly and were well packaged. Lovely quality and finish, not yet installed but looking forward to seeing them lit up!”

Helpful Report

Posted 2 years ago

Hi Caren, Thank you so much for your glowing 5-star review of our product Pooky! We greatly appreciate your kind words and support. We're delighted to hear that you found the lights to be of lovely quality and finish. Rest assured, we take great care in packaging our products, so they arrive safely at your doorstep. Thrilled to know that the lights arrived promptly. Your excitement about seeing them lit up is contagious, and we can't wait for you to enjoy their beautiful glow. Best wishes, Mara

Posted 2 years ago

“Beautiful products and very fast delivery - excellent!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“I have bought two lamps and shades from this business and they are exceptional quality as well as querky. I highly recommend this company. I don't think I would buy a lamp from any other retailer after this experience. Thank you”

Helpful Report

Posted 2 years ago

Hi Charlotte, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Quick delivery and great quality, as always.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 2 years ago

“What’s not to love, so much choice and everything is of an exceptional quality.”

Helpful Report

Posted 2 years ago

Hi Lisa, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 2 years ago

“We have ordered a lamp and two lampshades from Pooky. The quality and delivery times were amazing. Thank you so much!”

Helpful Report

Posted 2 years ago

Hi Jessica, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 2 years ago

“The Pooky service was exceptional. Literally the day after I placed the order the food were out for delivery ! Could not fault it”

Helpful Report

Posted 2 years ago

Hi Jane, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 2 years ago

“Beautiful lampshades, really quick delivery and all well packaged.”

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Posted 2 years ago

Hi Helena, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 2 years ago

“Simple ordering and very quick and secure delivery. Unfortunately the bulbs weren't compatible with our fitting ( my error), but free return was quick and simple with fast refund.”

Helpful Report

Posted 2 years ago

Hi David, We are glad that our free return service was able to facilitate a quick and simple return process, resulting in a fast refund. At Pooky, customer satisfaction is our top priority, and we are always here to assist with any issues or concerns. Thank you so much for taking the time and leaving such a wonderful review. Best wishes, Mara

Posted 2 years ago

“Great communication when I asked advice about lighting. Really fast dispatch. The quality of the product is amazing!!”

Helpful Report

Posted 2 years ago

Hi Emma, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Beautiful products and customer service”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your amazing 5-star rating of Pooky! We truly appreciate your support and are thrilled to hear that you are happy with your purchase. Best wishes, Mara

Posted 2 years ago

“We absolutely love this light shade. It fits perfectly in our Victorian home, being the right balance of timeless design but with a modern twist.”

Helpful Report

Posted 2 years ago

Hi Rebecca, It's wonderful to know that it fits perfectly in your Victorian home, striking the ideal balance of timeless design with a modern twist. Your satisfaction means everything to us. If you have any questions or need further assistance, please don't hesitate to reach out. Thank you! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,434 reviews