Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,965 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,965 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent choice and quality of shades!”

Pooky 5 star review on 24th January 2024

Helpful Report

Posted 1 year ago

Hi Emilie, Thank you for sending this image through - the shade looks like it was made for your home and what a beautiful pairing. Best wishes, Mara

Posted 1 year ago

“These lights are stunning We’re doing huge house project and restoring the 1920s charm to the house. These are perfect”

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Posted 1 year ago

Hi Elizabeth, We are so glad we can give such a classic home a modern twist and can imagine it looks stunning. Thank you for leaving such a wonderful review and hope to see you again soon Best wishes, Mara

Posted 1 year ago

“Lots of choice”

Helpful Report

Posted 1 year ago

Hi Tracy, Thank you for leaving a review and I am sorry that this wasn't a 5-star experience. If you would like to talk about this further in order for us to improve our services, please email Hello@Pooky.com as we do pride ourselves on feedback. Best wishes, Mara

Posted 1 year ago

“I’m delighted with the service I received and the light. It looks beautiful in my living room and the spare glass rods are excellent too”

Helpful Report

Posted 1 year ago

Hi Shereen, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“I love the lamp and found the process fairly straightforward. Was great to see directly which lampshades could fit it as I was ordering For some reason, my lamp wasn't initially delivered but the team were very helpful and quick to respond”

Helpful Report

Posted 1 year ago

Hi there, I am so sorry to hear that you experienced this as I completely empathise this being disappointing at the time. I am overjoyed this was resolved quickly and you have now received your lamp. We look forward to seeing you again. Best wishes, Mara

Posted 1 year ago

“Great quality of products from Pooky, always refreshing designs and fast customer service.”

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Posted 1 year ago

Hi Isabel, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 1 year ago

“I have never been disappointed with my purchases from Pooky, I have at least 6 lampshades and several bases and 2 on my wishlist! The colours and designs are so unique and bring that pop of colour to the home. The quality is exceptional and I love how you can team up any shade to any base on the website to see how they look together. Orders are sent out fairly promtly and the items are so well packaged, I cannot fault this company. The only sad thing is that soon I will have no more space for any more lamps!!”

Helpful Report

Posted 1 year ago

Hi Rebecca, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Excllent customer service! Thank you”

Helpful Report

Posted 1 year ago

Hi Rebecca, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“So so happy with our Pooky order. The rechargeable Phileas lamp gives the coziest glow to our kitchen table and our Pitti wall sconces have bought real warmth to our sitting room. Amazing quality and super quick delivery, as ever.”

Helpful Report

Posted 1 year ago

Hi Lauretta, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 1 year ago

“A friend referred me to Pooky and I’m glad she did. Such a variety of lovely lamps and shades for the house. Brilliant service and fast delivery. Thank you Pooky”

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Posted 1 year ago

Hi Carol, Thank you for leaving such an impeccable review, we are blown away by your feedback. So happy you had a wonderful experience and love your new purchases. Best wishes, Mara

Posted 1 year ago

“great look brushed brass sockets and light switches, and able to fit to fairly high standard into our less than perfectly flat walls. This is our second batch and i was concerned that the finger plates would scratch over times but this isn't the case.”

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Posted 1 year ago

Hi Tim, Thank you for leaving such a wonderful review and thrilled you love your new Pooky purchases as much as we do. We hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“Super quick delivery”

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Posted 1 year ago

Hi Lana, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“A truely gorgeous and handy lamp to place anywhere I would like with it being a Rechargeable light. I am already thinking of purchasing a few more!”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 1 year ago

“I recently bought 6 up and down lighters for the outside of my home. Not only are they stylish but they also had a discount and so really great value. I can’t wait for my builder to install them and see them glow.”

Helpful Report

Posted 1 year ago

Hi Alice, Thank you for letting us know you're happy with your new purchase I am sure they will make a great addition to your home. Best wishes, Mara

Posted 1 year ago

“All my lighting is from Pooky. It’s expensive getting delivery and VAT to Ireland, but it’s so worth it. I adore all my table lamps, shades, chandeliers, wall lights etc. They are a touch of luxury and quality.”

Helpful Report

Posted 1 year ago

Hi Audrey, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Great service and products”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Such a great website with a huge array of modern, fun and colourful designs.”

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Posted 1 year ago

Hi Dianna, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“As ever Pooky delivers. Pretty lampshades for our hotel arrived on time and on sale. What more could one ask!! Fiona Shelburne Bowood Hotel Wiltshire.”

Helpful Report

Posted 1 year ago

Hi Fiona, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Fab from start to finish. Ordered 4 items that al came in good time. Thats how you do good business!”

Helpful Report

Posted 1 year ago

Hi there Benedict, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 1 year ago

“Lovely table lamp. Arrived promptly and well packaged.”

Helpful Report

Posted 1 year ago

Hi there Charlotte, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

Pooky is rated 4.9 based on 30,965 reviews