Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,377 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,377 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Catherine S

Anonymous

Lynne P

Tor C

5908

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The first pair of lampshades I ordered weren’t quite right- the return process was easy. Several weeks later I saw another pair of lampshades that I thought would work. My lamp bases are two different sizes and materials and required different size shades which complicated matters. This time I got it right with one 14cm and one 20cm shade in the gold William Morris print.”

Helpful Report

Posted 4 months ago

Hello Catherine, Thank you for the wonderful 5-star review! We’re thrilled you found the right shade sizes for your lamp bases and that the return process was easy. If you ever need anything else, we’re here to help. Kind regards, Team Pooky

Posted 4 months ago

“Great customer service, really happy with purchases and if something is not quite right they are very good at organising a return or refund promptly.”

Helpful Report

Posted 4 months ago

Hello there, Thank you for the wonderful 5-star review! We’re thrilled you had a great experience with our customer service and that you’re happy with your purchases. If you ever need anything else, we’re here to help. Kind regards, Em

Posted 4 months ago

“Absolutely love everything about Pooky The designs colours, this additional purchase did not disappoint. The service packaging and product amazing as always, a treasure to cherish. Thank you.”

Helpful Report

Posted 4 months ago

Hello Amanda, Thank you for the wonderful 5-star review! We’re thrilled you love Pooky and that the designs, colours, and packaging met your expectations. If you need anything else, we’re here to help. Kind regards, Em

Posted 4 months ago

“Love these products! Look ace, very pleased with them 😁”

Helpful Report

Posted 4 months ago

Hello Milena, Thank you for the wonderful 5-star review! We’re thrilled you’re pleased with Pooky. If you need anything else, we’re here to help. Kind regards, Em

Posted 4 months ago

“thank you Isabell”

Helpful Report

Posted 4 months ago

Hello there, Thank you for the wonderful 5-star review! We’re delighted you’re happy with Pooky. If you need anything else, we’re here to help. Kind regards, Em

Posted 4 months ago

“As described and happy with the rechargeable wall light. Thank you!”

Helpful Report

Posted 4 months ago

Hello Jane, Thank you for the wonderful 5-star review! We’re delighted you’re happy with the rechargeable wall light. If you need anything else, we’re here to help. Kind regards, Em

Posted 4 months ago

“I love the vibrant colours and designs of the lights. I visited the showroom in London the see some lights I was getting as a present. The staff were very helpful and I chose my rechargeable lamp and shade which was despatched and received a few days later. All in all a great experience.”

Helpful Report

Posted 4 months ago

Hello Robin, Thank you for the wonderful 5-star review! We’re thrilled you love the vibrant colours and designs, and that your showroom visit in London was helpful. Great to hear your rechargeable lamp and shade were dispatched and arrived promptly. If you need anything else, we’re here to help. Kind regards, Em

Posted 4 months ago

“Absolutely beautiful little lamp. So useful being able to move it around the house too! Well worth the price tag 😍”

Helpful Report

Posted 4 months ago

Hello Yvonne, Thank you for the wonderful 5-star review! We’re thrilled you’re loving the Pooky lamp and its move-anywhere flexibility. If you need anything else, we’re here to help. Kind regards, Em

Posted 4 months ago

“Absolutely love my smaller marmaron rechargeable table lamp (grey) with the gold dotty lampshade. It's great not to have any cable and have the flexibility of moving the lamp wherever I wish. Ordering very easy and delivery very quick with good communication!”

Helpful Report

Posted 4 months ago

Hello there, Thank you for the wonderful 5-star review! We’re thrilled you’re loving the Marmaron rechargeable table lamp and its cable-free flexibility, and glad ordering and delivery were smooth with good communication. If you need anything for future purchases, we’re here to help. Kind regards, Em

Posted 4 months ago

“I’ve had my eye on the inspired collection from Pooky Lighting for a whole and found the right wall picture light fittings for our wall art and wow how amazing it looks! Great value product and service! Thank you Pooky Lighting I look forward to my next buy!”

Pooky 5 star review on 15th December 2025

Helpful Report

Posted 4 months ago

Hello Hemlata, Thank you for the wonderful 5-star review! We’re thrilled you’re loving the Inspired collection and that the picture light fittings are the perfect fit for your wall art. Great to hear you’re impressed with both the product and value. If you need any help or have questions for your next purchase, we’re here to help. Kind regards, Em

Posted 4 months ago

“Always Pooky perfect.”

Helpful Report

Posted 4 months ago

Hello Trish, Thank you for the wonderful 5-star review! We’re thrilled you find Pooky always perfect. If you need anything, we’re here to help. Kind regards, Em

Posted 4 months ago

“Great quality and fantastic design. A great addition!”

Helpful Report

Posted 4 months ago

Hello there, Thank you for the wonderful 5-star review! We’re thrilled you love the quality and design of Pooky. If you need anything, we’re here to help. Kind regards, Em

Posted 4 months ago

“Such great products, well made and designed and overall lovely”

Helpful Report

Posted 4 months ago

Hello Morris, Thank you for the wonderful 5-star review! We’re delighted to hear you’re enjoying the quality and thoughtful design of our products. If you ever have any questions or need a hand with anything, we’re here to help. Kind regards, Team Pooky

Posted 4 months ago

“One Pooky very quickly became two 😉. That’s all! A bit more helpful though for others taking a Pooky peek… buckle up, standby to be illuminated! Living in an old cottage with limited & inconveniently positioned sockets, the rechargeables are a dream come true. With such a range of lovely lamps to choose from, the hardest part is deciding which one. And if, when yours arrives, you have any queries, Niall - a real person - in Customer Services responded really quickly & professionally… and didn’t laugh at my question. My Pookys don’t just stand there, they shine!”

Helpful Report

Posted 4 months ago

Hello Kate, Thank you for the wonderful 5-star review! We’re delighted the Pooky glow is multiplying in your home and that the rechargeable lamps are a dream for your old cottage. It’s great to hear Niall in Customer Services was so helpful too. Kind regards, Em

Posted 4 months ago

“Pooky are amazing from choice, to guaranteed quality and exceptional delivery service. I have lots of Pooky products in my home and they are my go to.”

Helpful Report

Posted 4 months ago

Hello Nicola, Thank you for the 5 star review! We’re thrilled you find Pooky’s range and delivery experience top-notch, and that we’re your go-to for home styling. Kind regards, Team Pooky

Posted 4 months ago

“Always pleased with products: prompt delivery, clear instructions and stylish fittings, shades”

Helpful Report

Posted 4 months ago

Hello Tricia, Thank you for the 4 star review! We’re glad you’re always pleased with our products—prompt delivery, clear instructions and stylish fittings. Kind regards, Em

Posted 4 months ago

“Extremely efficient, so much so in an endeavour to change colour of shade, my order was already en route. Style really modern.”

Helpful Report

Posted 4 months ago

“Have only recently discovered Pooky and I am hugely impressed by the quality and wowed by the design. The only issue is choosing which shade - I want them all and currently have 22 combis in my wishlist!”

Pooky 5 star review on 12th December 2025

Helpful Report

Posted 4 months ago

Hello Katharine, Thank you for the 5 star review! We’re thrilled you’re loving Pooky’s quality and design, and we’re glad you’re wowed by the shades. Happy choosing (you’ll have to decide on them all next time)! Kind regards, Em

Posted 4 months ago

“My wife absolutely loves Pooky! It’s become a bit of a joke with me saying things like ‘if you’re good you might get a Pooky for Christmas!’. One thing I personally really like is if you have multiple lights and remotes, any remote works for any Pooky lights if in range, so you don’t have to use a specific remote for a specific light. Keep up the good work Pooky!”

Helpful Report

Posted 4 months ago

Hello James, Thank you for the 5 star review! We’re thrilled your wife loves Pooky and that the universal remotes feature is handy. It’s great to hear the Pooky joke is a regular in your chats too. Keep spreading the cheer! Kind regards, Em

Posted 4 months ago

“Beautiful shade delivery quick very pleased”

Helpful Report

Posted 4 months ago

Hello Shirley, Thank you for the 5 star review! We’re thrilled you’re pleased with the beautiful shade and that the delivery was quick. Kind regards, Em

Posted 4 months ago

Pooky is rated 4.9 based on 31,377 reviews