Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,963 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 22nd December 2025

Pooky 5 star review on 8th December 2025

Rebecca D

5811

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Judge for yourselves”

Helpful Report

Posted 1 year ago

Lovely choice of wall light! Thank you for letting us know that you are happy with your purchase, it is much appreciated. Best Wishes, Emmy

Posted 1 year ago

“Pooky is my go to for lighting. Not only the fact they are beautiful but I feel they are reliable and greay customer service/communication.”

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Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Excellent!”

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Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“This was my first time ordering from Pooky and the quality was of a high standard and I'm extremely pleased with my cordless wall light. I will be ordering again.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time!] Best Wishes, Emmy

Posted 1 year ago

“Absolutely delighted with our Pooky items. Some of the lampshades we had ordered in the wrong size and were easy to return. The website is really good, the staff very helpful and it made buying a thoroughly exciting and pleasant experience. Thank you.”

Helpful Report

Posted 1 year ago

Fiona, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“I love the choice of products at Pooky, great materials and a huge range of designs. The quality is amazing. Ever had a bad product from Pooky!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I’ve wanted one of these beautiful lamps for quite a while. I’m delighted with it.”

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Posted 1 year ago

Lovely choice of lampshade- and we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best Wishes, Emmy

Posted 1 year ago

“Love my new wall lights, fabulous quality for the price.”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“First buy from Pooky and really pleased with this little lamp. The added advantage is I can move it around! Quality is great.”

Helpful Report

Posted 1 year ago

Thank you for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 1 year ago

“Beautiful lights exactly as expected and delivery was very quick and well packaged.”

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Posted 1 year ago

Nicholas, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“I am very happy with my Pooky garden wall lights! They are sturdy and look very attractive on my wall around the terrace area. I bought five in dark grey and the light is perfect, not too bright just a subtle light around the searing area. Delivery was as advertised and the lights were well packaged.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“The description of the lampshades was white with hand painted red stripes. Quality was okish but colour completely off. The white turned out to be cream so very disappointing.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for getting in touch with your feedback. I am sorry to hear about this. I have had a look at your order and can see that you ordered one of our Scarlet Tapers Card shades. We don't advertise this shade as being white on our website, due to this being a shade made from our Cream Card material that is hand painted with the Scarlet Tapers pattern. My apologies that it wasn't clear that this shade was cream card as opposed to white, and I will pass this on to the relevant department so this can be improved going forward. I can't see that you have contacted us regarding this, but please feel free to return this shade for a refund if this isn't suitable for you. The returns details are in the box and on the website, and please feel free to contact customer service at hello@pooky.com if you need any further assistance. Best Wishes, Emmy

Posted 1 year ago

“The rechargeable table lamps are simply brilliant With no more trailing flexes, you can perfectly position your lamp wherever you want it - genius! Service is fantastic as well - super speedy delivery and answers to queries. Thank you Pooky!”

Helpful Report

Posted 1 year ago

Jenny, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“I ordered 2 Spool lamp bases and 2 shades. I had to return both lamp bases. They were very roughy glazed and badly finished with sharp, chipped edges. However, the customer service is excellent.”

Helpful Report

Posted 1 year ago

Hi Hilary, Thank you for your feedback. I am sorry to hear that there was some issues with your lamps. I can see that this feedback has been passed on to our production team so that this can be improved in future with this item. I am glad that our customer service team has been able to help you with this, and that you were happy with the service. Please don't hesitate to get back in touch if there is anything else we can help you with. Best Wishes, Emmy

Posted 1 year ago

“Fantastic products. Amazing quality and service was phenomenal. Will definitely buy from Pooky again!”

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Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Beautiful silk lampshade. Very luxurious. Will definitely be buying more from Pooky.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Beautiful lampshade, very quick delivery, would definitely recommend Pooky as all products are gorgeous”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Good website, good delivery, nice product. I spent a large part of my career in the domestic lighting industry so I guess I have a critical eye, but nothing to ne critical of here.”

Helpful Report

Posted 1 year ago

Steve, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Fast shipping and beautiful product!”

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Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Really pleased. I was so happy when I unboxed.”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,963 reviews