Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an empire lampshade in flashman squiggles. It's gorgeous, both sophisticated and quirky. The light from it is sufficiently bright and also warm. It arrived promptly and safely. I struggled to utilise my Pooky perks online when ordering but fortunately the personnel at Pooky were really kind and helpful and manually uploaded my perks to the order.”

Helpful Report

Posted 1 year ago

Hi there, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Love our new lights, they’re perfect for our dining room”

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Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Love the shades and delivery was very prompt”

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Posted 1 year ago

Hi Janet, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 1 year ago

“Excellent service. Regularly kept informed of progress of my order. The lampshade was well packaged, was as described and of high quality.”

Helpful Report

Posted 1 year ago

Hi Jane, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“I love pooky for their prices and style. Also incredibly effect service and delivery”

Helpful Report

Posted 1 year ago

Hi Bodil, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Delighted with the lampshades, and they were delivered quickly & efficiently. Thank you.”

Helpful Report

Posted 1 year ago

Hi Lisa, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Super fast service and good customer service for replacement bulb.”

Helpful Report

Posted 1 year ago

Hi Joanne, Thank you for taking the time to leave us your feedback. I am so sorry that this was not a 5-star experience this time and that your bulb arrived faulty. We try to ensure that all our products arrive safely, but sometimes these things do happen and we completely empathise with your disappointment. However, I am glad my colleague Beth was able to help rectify the problem at hand. If you need any further help, please do let us know! Best wishes, Mara

Posted 1 year ago

“Pooky products are so beautifully designed and well made! With so much choice they’d fit any interior old or new, residential or commercial”

Helpful Report

Posted 1 year ago

Hi there, Thank you for leaving such wonderful feedback and that you love our products as much as we do. We can't wait to see your collection grow. Best wishes, Mara

Posted 1 year ago

“We have been buying gorgeous Pooky lighting over the last 5 years for multiple family places. The quality is stunning. The styles incredibly chic or classical. Whatever your taste they have the most wonderful lighting. Pooky lights turn a space from average to luxury and utterly chic. I am also addicted to their brilliant rechargeable range. Suddenly you have private club style ambience throughout your home and dining areas. The service is incredible. The customer support team cannot help enough to answer any queries. Everything works! Well done Pooky!”

Helpful Report

Posted 1 year ago

Hi Clare, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“Beautiful lamps and shades at a very reasonable price for the quality and style. Love the two I have bought so far.”

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Posted 1 year ago

Hi Dorothy, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Good quality, beautiful lamps and shades.”

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Posted 1 year ago

Hi there, Thank YOU! We are overjoyed you love your new Pooky purchases and can't wait to see you soon. Best wishes, Mara

Posted 1 year ago

“I’ve always loved the look of Pooky light shades, so when I needed a new shade for an old lamp base, it was the first place I looked. The new shade has brightened the room and lifts my spirits whenever I turn on the light!”

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Posted 1 year ago

Hi Jane, Thank you so much for leaving such a fantastic review - we are glad we can help spruce up some old favourites and can't wait to see your collection grow! Best wishes, Mara

Posted 1 year ago

“Looks even nicer than on line photo. Very pleased it wasn't wrapped in long plastic strips like many other lampshades!”

Helpful Report

Posted 1 year ago

Hi Clare, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 1 year ago

“Very satisfied with shades, packaging and delivery. Thank you Pooky”

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Posted 1 year ago

Hi Mary, Thank YOU for choosing us to light up your home - I can imagine these making quite a lovely addition to your home. Best wishes, Mara

Posted 1 year ago

“Really fab range of lighting choices and helpful team at the ready. Very happy with my new lights x”

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Posted 1 year ago

Hi Kate, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Such a smart looking light, it will be just perfect in my entrance porch/hallway. It's a good size and the fabric cable is lovely. Can't wait for the electrician to install it.”

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Posted 1 year ago

Hi Fay, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Totally thrilled with my new pair of cordless rechargeable table lights - the Amelia antiqued silver base and beauitful green shades look perfect on my kitchen table, creating a lovely cosy glow. Even better in the summer we can use them outside. I am now trying to persuade my mother to buy some too. They arrived beautifully packed within 48 hours. Deilghted all round. KFB”

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Posted 1 year ago

Hi Katherine, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 1 year ago

“Excellent quality as always. I am reluctant to buy my lights from anywhere else now.”

Helpful Report

Posted 1 year ago

Hi Clare, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Items received are great, only put 4 stars as we ordered two seperate switches for our house and they arrived in different shades of Antique Brass. Other than that we are very happy with everything we have ordered from you guys and definately have our eyes on more!”

Helpful Report

Posted 1 year ago

Hi Sophie, Thank you for sharing your feedback. We appreciate your honesty and are sorry to hear about the issue you experienced. We understand how frustrating it is when things don't go as planned, and we apologize for any inconvenience this may have caused you. We will do our best to resolve the issue for you. Please send us an email at Hello@pooky.com, and we'll work to make things right. We look forward to seeing you again! Best wishes, Mara

Posted 1 year ago

“Beautiful high quality item that arrived next day!”

Pooky 5 star review on 1st February 2024

Helpful Report

Posted 1 year ago

Hi Amy, What a stunning pairing! The 5cm scalloped Straight empire shade in marshmallow linen looks wonderful with the Krysto table lamp. Thank you so much for taking the time to send your image through. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews