Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,718 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,718 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5963

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely Beautiful Lamp, amazing quality of both the stand and shade. Well worth the money I’m so happy with it 😊”

Helpful Report

Posted 2 years ago

Hi Rebecca, We are thrilled to hear that you found our lamp absolutely beautiful and loved the amazing quality of both the stand and shade. It's fantastic to know that it was well worth the money and has left you feeling so happy with your purchase. Your support means the world to us, and we hope that Pooky continues to brighten up your space with its timeless beauty and exceptional craftsmanship. If you ever need any assistance or have more feedback to share, please don't hesitate to reach out. Thank you so much! Best wishes, Mara

Posted 2 years ago

“Access to the web page was very easy, the search tool efficient and the selection of products is again very good. Ordering goods hassle-free!!! I was informed via email of every step my order was taking. Hence a top-mark!”

Helpful Report

Posted 2 years ago

Dear Carlos, It's amazing to hear that your experience with our website was easy and efficient. We take pride in offering an extensive selection of products and ensuring a hassle-free ordering process for our valued customers like you. We could not be more overjoyed to know that you were kept informed about every step of your order through email updates. At Pooky, we strive to provide top-notch service, and it's feedback like yours that encourages us to continue delivering excellent customer experiences. Thank you! Best wishes, Mara

Posted 2 years ago

“I recently bought 2 x flex aged brass reading lights .. absolutely gorgeous ! The finish is exquisite… look really expensive. Really well made. My electrician hasn’t mounted them yet. I’m renovating my house .. so all my switches & sockets & wall lights are going to be Pooky. Their customer service is excellent.”

Helpful Report

Posted 2 years ago

Hi Karen, We are thrilled to hear that you recently purchased our 2 x flex-aged brass reading lights and found them absolutely gorgeous. We take great pride in the exquisite finish and craftsmanship of our products, and we are overjoyed that they exceeded your expectations. We are delighted to hear that you plan to make Pooky a part of your house renovation, with all your switches, sockets, and wall lights coming from us. We assure you that our products will continue to meet your high standards. Furthermore, we are pleased to hear that you had a positive experience with our customer service. Providing excellent customer service is a top priority for us, and we aim to ensure your satisfaction every step of the way. Thank you, we look forward to being a part of your home renovation journey! Best wishes, Mara

Posted 2 years ago

“Fast delivery and great quality item. Can’t wait to get them fitted now.”

Helpful Report

Posted 2 years ago

Hi Irene, We truly appreciate your support and are thrilled to hear that you are satisfied with your purchase. We're delighted that you're happy with the fast delivery and great quality of our items. We understand the excitement of getting them fitted and we hope they meet your expectations and bring joy to your space. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Excellent service, lovley lights, quick delivery, would definitely use again.”

Helpful Report

Posted 2 years ago

Hi Toni, Your feedback is greatly appreciated. We are thrilled to hear that you found our service excellent, and that you love our lights. We take pride in providing quick delivery and it is fantastic to know that our efforts have not gone unnoticed. Your satisfaction is our top priority, and we are delighted to hear that we have met your expectations. We look forward to serving you again in the future and providing you with the same excellent service. Thank you for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Great selection of high quality products, packed with care and delivered promptly. Highly recommended!”

Helpful Report

Posted 2 years ago

Hi Damian, We appreciate your feedback and are thrilled to hear that you had a positive experience with our products. We take pride in offering a great selection of high-quality items that are packed with utmost care and delivered promptly to our valued customers. Your recommendation means the world to us! Thank you for choosing Pooky. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Ordered 5 different lamps, which arrived within a few days. The brass metal pendants are beautiful and in a very nice high quality finish. Will definitely order w pooky again. Great, also when you call w quieries, that the phone gets answered quickly even on a Saturday.”

Helpful Report

Posted 2 years ago

Hi there, We really appreciate your kind feedback. We are thrilled to hear that you recently ordered five different lamps from us and that they arrived promptly within a few days. It's wonderful to know that you find our brass metal pendants beautiful, with a high-quality finish. We are delighted to learn that you had a positive experience with our customer service team and that your queries were answered quickly, even on a Saturday. Thank you again for your glowing endorsement of Pooky. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Lovely lighting - I have a floor lamp and”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your amazing 5-star rating of Pooky! We are delighted to hear that you are enjoying our lovely lighting. It's great to know that our floor lamp has added a special touch to your space. We truly appreciate your support and we look forward to continue providing you with exceptional lighting options in the future. Thank you again! Best wishes, Mara

Posted 2 years ago

“Very happy with my two recent purchases of a lamp and shade, plus another larger shade to match. Pooky were very good at communicating when the order was being processed, despatched and delivered. Absolutely delighted with the products, which are excellent quality and design. I would definitely recommend this company to others.”

Helpful Report

Posted 2 years ago

Hi Helen, We truly appreciate your support and recommendation. We're thrilled to hear that you are very happy with your recent purchases of a lamp and shade, as well as another larger shade to match. We always strive to keep our customers well-informed about the order process, and we're glad to know that our communication met your expectations. It means a lot to us to have loyal customers like yourself who value the quality and design of our products. Your satisfaction is our top priority, and we're absolutely delighted that you are pleased with your Pooky items. Thank you for your kind words Best wishes, Mara

Posted 2 years ago

“It's the one I was looking for a long time. Its bright colours/design and the high quality finish couldn't be beat to other lamp stand. I love it!”

Helpful Report

Posted 2 years ago

Hi Minju, We really appreciate your feedback and are thrilled to hear that Pooky is the lamp you've been searching for. We take immense pride in its vibrant colors, outstanding design, and top-notch quality finish. Your appreciation means the world to us, and we're delighted that Pooky stands out among other lamp stands. We're overjoyed that you love it! Thank you for your kind words and for choosing Pooky. We hope it continues to brighten up your space and brings you joy for a long time to come. If you have any further comments or inquiries, please don't hesitate to reach out. Best wishes, Mara

Posted 2 years ago

“Absolutely love the lamp I have just bought. It's just gorgeous and looks well made. Ordering and delivery were super quick and efficient. Will certainly be ordering again.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Kim, for your fantastic 5-star review of Pooky! We truly appreciate your kind words. We're thrilled to hear that you absolutely love the lamp you purchased and find it gorgeous and well made. It's wonderful to know that our ordering and delivery process were super quick and efficient for you. We can't wait to serve you again in the future. Thank you for your support, and happy shopping! Best wishes, Mara

Posted 2 years ago

“Gorgeous lights. They are very well made and look so luxurious and expensive. I can’t wait to see them lit up. We will be back for more.”

Helpful Report

Posted 2 years ago

Hi Rebecca, We are thrilled to hear that you find our lights to be gorgeous and well-made, exuding a luxurious and expensive feel. We couldn't be happier knowing that you are eager to see them lit up. Your kind words are truly appreciated, and we are honored to have you as a valued customer. We can't wait to welcome you back for more delightful lighting experiences! Best wishes, Mara

Posted 2 years ago

“Amazing and easily navigated website, beautiful quality shades at fair prices, first class service and quick delivery…..I am thrilled with my 3rd order from Pooky, and also that my daughters introduced me to your website. My new lampshades have uplifted and transformed the rooms.”

Helpful Report

Posted 2 years ago

Hi there, We are absolutely delighted to have you as a loyal customer, and we're even more delighted to learn that your daughters introduced you to our website. It warms our hearts to know that our products have uplifted and transformed the rooms in your home. Thank you for your continuous support. We look forward to serving you and your family for many more orders to come! Best wishes, Mara

Posted 2 years ago

“So happy with the Ernest rechargable lamp with egg and spoon lampshade that Im about to order another before they are out of stock again - no wonder!”

Helpful Report

Posted 2 years ago

Hi Maria, We are delighted to hear that you are enjoying the Ernest rechargeable lamp with the unique egg and spoon lampshade. That's such a stylish choice! You've made an excellent decision. We understand your enthusiasm, and we're equally captivated by its charm. In fact, we couldn't agree more with your sentiment that it's a must-have item! Thank you for choosing Pooky. Best wishes, Mara

Posted 2 years ago

“The order went smoothly, item was received when promised. I haven’t actually set the lamp up yet but it was packaged securely and everything looks intact.”

Helpful Report

Posted 2 years ago

Hi Sheila, We are thrilled that the order went smoothly and that the lamp arrived as promised. Our team takes great care in ensuring that each item is securely packaged to protect it during transit. It's wonderful to hear that everything looks intact upon arrival. Thank you for your kind words and for choosing Pooky. We hope you enjoy setting up your new lamp and that it adds a touch of beauty to your space. If you have any questions or need further assistance, please don't hesitate to reach out to us. Best wishes, Mara

Posted 2 years ago

“Love my new lamp. Super quality, wide range of choice. Received very quickly.”

Helpful Report

Posted 2 years ago

Hi Karen, We are thrilled to hear that you love your new lamp and that it has exceeded your expectations in terms of quality. Our team at Pooky is dedicated to offering a wide range of choices to cater to different styles and preferences, so it's fantastic to know that you found the selection to be satisfactory. We also appreciate your feedback regarding the prompt delivery. We strive to ensure a speedy and efficient service for all our customers, and it's rewarding to hear that your experience was just that. Thank you for your kind words and for choosing Pooky. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again! Best wishes, Mara

Posted 2 years ago

“Always good, have bought many lighting products from Pooky.”

Helpful Report

Posted 2 years ago

Hi Hannah, We are delighted to hear that you have always had a good experience with us and have purchased many lighting products from our store. We truly appreciate your loyal support as a valued customer. If you ever need any assistance or have any further feedback, please don't hesitate to reach out. We are here to help and strive to continue providing you with top-notch products and service. Thank you for your kind words and for being a loyal customer of Pooky. We look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“We have yet to fit them but so far so very good. Great next-day delivery (free) and the items look splendid.”

Helpful Report

Posted 2 years ago

Hi Nicholas, We are thrilled to hear that you are pleased with your purchase. It's great to know that our next-day delivery service was convenient for you, and we're glad you found the items to be splendid. We hope that they will exceed your expectations once they are fitted. Thank you. Best wishes, Mara

Posted 2 years ago

“Excellent choice of products”

Helpful Report

Posted 2 years ago

Hi Hazel, Thank you so much for your outstanding 5-star rating of Pooky! We truly appreciate your kind words and support. At Pooky, we take pride in curating an excellent choice of products to cater to the unique tastes and preferences of our valued customers like yourself. Your satisfaction is our utmost priority, and it is rewarding to know that we have met your expectations. Thank you once again for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“I always seem to find what I’m Looking for Although I don’t always know what it is I am Looking for !”

Helpful Report

Posted 2 years ago

Hi Maxine, We really appreciate your feedback and are delighted to hear that you always seem to find what you're looking for, even if you're not entirely sure what it is! It's customers like you who make us love what we do. We are thrilled to have you as a loyal customer and we look forward to continuing to provide you with top-notch products and excellent service. Thanks for your support, and please don't hesitate to reach out if there's anything we can assist you with. Have a fantastic day! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,718 reviews