Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,432 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,432 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5914

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful lights, I have spent hours trying to get the right bedside lights and Pooky definitely delivered. Well engineered, well made and nicely detailed. Really lovely.”

Helpful Report

Posted 2 years ago

Hi Lesley, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Kindest regards, Em

Posted 2 years ago

“I looked at a lot of ceramic lamps online before ordering the Robyn table lamp and I'm really happy with it. The abstract pattern and colour palette is lovely to look at. I thought it was a very good price too. Delivery was quick. I needed to return the 2 shades I ordered to try with it (as the styles didn't work for the more modern decor around it) - this was easy to do and the refund came through quickly. My thanks for the great customer service.”

Helpful Report

Posted 2 years ago

Hi Victoria, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Fabulous products, Fabulous service and delivered at fabulous efficient speed!!”

Helpful Report

Posted 2 years ago

Hi Annabel, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Great showroom and easy to use website. We were not sure of one lamp so we go to two options. They arrived the very next day. We were able to send back the one we didn't right away really easily for free. We are happy with the wall light.”

Helpful Report

Posted 2 years ago

Hi Thaddeus, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Absolutely love Pooky lighting, excellent customer service and amazing selection of products.”

Helpful Report

Posted 2 years ago

Hi there, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Consistantly good quality product. Incredibly speady delivery. Very welll priced. Great customer service.”

Helpful Report

Posted 2 years ago

Hi Louise, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“The highest quality lights you will find, instantly lift a room.”

Pooky 5 star review on 28th February 2024

Helpful Report

Posted 2 years ago

Hi Jemima, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

“Great service cant fault anything to be honest.”

Helpful Report

Posted 2 years ago

Hi Mal, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“I bought three lampshades. They were beautifully made and arrived on time. Unfortunately the colour wasnt quite right for where they were going. The return service was excellent though and the money refunded very promptly. I will buy pooky products again.”

Helpful Report

Posted 2 years ago

Hi Libby, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Love my new lamp!”

Helpful Report

Posted 2 years ago

Hi Yasmin, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

“Great service, very quick delivery, well packed and good customer service! Lights are great, we go straight to Pooky for all our lights now. On the whole the lights look better than the photos?”

Helpful Report

Posted 2 years ago

Hi Amy, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“We love the lampshade but unfortunately it only works as a shade for a floor lamp and we wanted it for a ceiling light. We have decided to keep it even though it is upside down. Would be great if possible to make you’re shades compatible with hanging and floor lamps!”

Helpful Report

Posted 2 years ago

Hi there, I am sorry to hear we did not have the style shade you were looking for in the reversible gimble. Shades that can be used on a pendant and on a table lamp are found on the website here: https://www.pooky.com/collections/lampshades?refinementList%5Bmeta.filters.filters_fitting_type%5D%5B0%5D=Reversible%20Gimbal. Kindest regards, Em

Posted 2 years ago

“Beautiful lampshade, excellent quality and looks amazing. Thank you.”

Helpful Report

Posted 2 years ago

Hi there, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“Lovely lights, great addition to any living space - highly recommend.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

“Good quality lampshades, they feel expensive”

Helpful Report

Posted 2 years ago

Hi there, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“Love these lights - well made (not in China) and look great”

Helpful Report

Posted 2 years ago

Hi there Marcus, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“Pooky adds instant charm and character to any space! I particularly love the large range of beautiful lampshades and wall lights.”

Helpful Report

Posted 2 years ago

Hi there, We take pride in offering a diverse range of lampshades and wall lights that are not only beautiful but also curated to suit various styles and preferences. Your appreciation for this aspect of Pooky inspires us to continue bringing unique and stunning pieces to our collection. Thank you for your generous review. Best wishes, Mara

Posted 2 years ago

“lovely products - fast delivery”

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Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Lampshades are stunning! Worth the investment. Arrive quickly too.”

Helpful Report

Posted 2 years ago

Hi Kate, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time Best wishes, Mara

Posted 2 years ago

“Beautiful shades, sumptuously constructed. Feel and look high quality. Quick service and easy purchase experience thanks to well put together website.”

Pooky 5 star review on 27th February 2024

Helpful Report

Posted 2 years ago

Hi Toby, Thank you for taking the time to write such a wonderful review, we are blown away by your positive feedback, it means the world to us. We are delighted that our well-put-together website contributed to a quick and hassle-free purchase experience for you. We would also like to express our deep gratitude for your loyalty as a customer. It is because of fantastic customers like you that we are inspired to continually deliver exceptional products and services. We truly appreciate your support, and we cannot wait to serve you again in the future. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,432 reviews