Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,208 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,208 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So many beautiful shades to choose from but am delighted with my choice of the "Top & Tail" shade. The hint of colour fits in so well with my scheme. Easy to order, prompt delivery. 5* to Pooky.”

Helpful Report

Posted 7 months ago

Hi Pauline, Thank you for your lovely review! We're so glad to hear that you found the perfect shade with "Top & Tail" and that it complements your scheme beautifully. Your feedback about our ordering process and delivery means a lot to us! Warm regards, Em

Posted 6 months ago

“The service in terms of ordering, keeping the customer informed of the order status, speed and efficiency of delivery were all excellent. The product itself is perfect for us - build quality and above all the look is superb.”

Helpful Report

Posted 7 months ago

Hi Kenneth, Thank you for your wonderful review! We're delighted to know that you had such a positive experience with our service and that the product perfectly meets your needs. Warm regards, Em

Posted 6 months ago

“I ordered 2 beautiful lamp shades from Pooky. They arrived really quickly and were even better than I hoped for. Really pleased with them.”

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Posted 7 months ago

Hi Sinead, Thank you so much for your fantastic review! We’re thrilled to hear that your lamp shades exceeded your expectations and that they arrived quickly. Your satisfaction truly makes our day! Warm regards, Em

Posted 6 months ago

“Very pleased with my floor lamp. It looks great. Many thanks”

Helpful Report

Posted 7 months ago

Hi Angela, Thank you so much for your lovely review! We’re thrilled to hear that you’re pleased with your floor lamp and that it looks great in your space. Your satisfaction is our top priority! Warm regards, Em

Posted 6 months ago

“As always good quality, fantastic inspiring designs that match lamps and shades costing triple the cost of Pooky. Keep it up Pooky, and well done Pooky team of designers,’ and the engine room operating the business.”

Helpful Report

Posted 7 months ago

Hi Cathy, Thank you so much for your review! We're thrilled to hear that you appreciate the quality and inspiring designs of our products. It’s wonderful to know our lights stand out and provide great value. Best wishes, Em

Posted 6 months ago

“Love, love, LOVE my rechargeable Pooky lamp. Just perfect for the space I was creating :)”

Helpful Report

Posted 7 months ago

Hi Holly, Thank you so much for your wonderful review! We're absolutely delighted to hear that you love your rechargeable Pooky lamp and that it fits perfectly in your space. We look forward to helping you create more beautiful settings in the future! Warm wishes, Em

Posted 6 months ago

“Absolutely love our glass rod ceiling light, we have low ceilings and I was struggling to find a light that would make the space look good, and found the perfect light on pooky, we love it so much. I will definitely be buying more”

Helpful Report

Posted 7 months ago

Hi Claudia, Thank you for your fantastic review! We're so delighted to hear that our light has transformed your space and perfectly suits your low ceilings. Your enthusiasm means so much to us, and we can't wait to assist you in finding even more beautiful pieces for your home! Warm wishes, Em

Posted 6 months ago

“I absolutely loved these beautiful lampshades but had to return as the colour wasn’t quite right.”

Helpful Report

Posted 7 months ago

Hi Rachel, Thank you for your lovely review! We're so glad to hear that you loved the lampshades, even though the colour wasn't quite right for you. We truly appreciate your feedback, and we're here to help you find the perfect fit. Don’t hesitate to reach out if you need any assistance! Warmest wishes, Em

Posted 6 months ago

“Love love love my rechargeable lamp.Bought for bathroom and looks so good. Remote control allows me to put it on for a limited time if need be. Quick service , well packed , great choice of shades and bases plus I bought extra rechargeable bulb . We be buying more as need one for landing window.”

Helpful Report

Posted 7 months ago

Hi Tracy, Thank you so much for your glowing review! We're thrilled to hear that you're loving your rechargeable lamp and that it adds a stylish touch to your bathroom. It's great to know that the remote control feature is working well for you and that you found our service to be quick and efficient. We appreciate your support and can’t wait to help you find the perfect lamp for your landing window! Warm wishes, Em

Posted 6 months ago

“The aftercare and customer service is outstanding. I love all my Pooky products, and will definitely be returning to buy more!”

Helpful Report

Posted 7 months ago

Hi Charlotte, Thank you for your wonderful review! We’re thrilled to hear that you love your Pooky products and that our aftercare and customer service have made a positive impression. Your support means the world to us, and we can't wait to welcome you back for your next purchase! Warm wishes, Em

Posted 6 months ago

“Excellent, very stylish lights and very well designed with real attention to detail. Just purchased large Seurat picture light and looks great.”

Helpful Report

Posted 7 months ago

Hi Denise, Thank you for your fantastic review! We’re thrilled to hear that you’re enjoying your new Seurat picture light. It’s wonderful to know that you appreciate the stylish design and attention to detail we strive for in our products. Your feedback truly means a lot to us! Warm wishes, Em

Posted 6 months ago

“Very Disappointing – Beware of Hidden Costs I ordered a rechargeable lamp base from Pooky for delivery to Ireland. Paid delivery fees and customs charges, only for the lamp to arrive broken – despite the packaging being intact. Then discovered the rechargeable unit is sent separately, triggering another customs demand. Poor product condition, poor planning on delivery, and unexpected extra costs. Although I can get a product refund I'm still out of pocket.”

Helpful Report

Posted 7 months ago

Hi Carmel, Thank you for sharing your experience with us. I’m truly sorry to hear about the issues you faced with your order and the unexpected extra costs. It’s important to us that our products arrive in perfect condition, and I can understand how disappointing it must be to receive a broken lamp. Regarding the separate delivery for the rechargeable unit, we strive to communicate all aspects of our shipments, and I appreciate your feedback on this matter. I have passed this over to the customer service team to look into as we would not expect two separate customs fees for one order. If there’s anything we can do to make your experience better or assist you further, please don’t hesitate to reach out. Warm regards, Em

Posted 6 months ago

“Very pleased with my latest rechargeable lamp and shade. Excellent quality and super stylish. Prompt delivery. I’m already eying another lamp or two.”

Helpful Report

Posted 7 months ago

Hi Alison, Thank you so much for your fantastic review! We’re delighted to hear that you’re pleased with your rechargeable lamp and shade. It’s wonderful to know that you found them stylish and of excellent quality, and we appreciate your kind words about our prompt delivery. We can't wait to see which lamp catches your eye next! Warm wishes, Em

Posted 6 months ago

“Fantastic quality and great choice. I really value being able to order different options, look at them and return ones that won’t work out.”

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Posted 7 months ago

Hi Sarah, Thank you so much for your fantastic review! We’re thrilled to hear that you appreciate the quality and variety of our products, as well as the flexibility to explore different options. It’s great to know we’re providing a service that works for you! Your feedback truly brightens our day! Warm wishes, Em

Posted 6 months ago

“As always Pooky have delivered. I am thrilled that I have been able to buy the perfect lampshade to replace a very tired old one in my hall and it was in the sale... win, win!”

Helpful Report

Posted 7 months ago

Hi Imelda, Thank you for your wonderful review! We're so pleased to hear that you found the perfect lampshade and that it was on sale too. It’s always gratifying to know we’re making our customers happy with our products. Your enthusiasm is truly appreciated! Warm wishes, Em

Posted 6 months ago

“The product is beautiful, and the customer service is fantastic. It is so nice to deal with a company who do not hide behind chat bot or e mail for communication and answer the phone quickly and have extremely helpful and knowledgeable staff.”

Helpful Report

Posted 7 months ago

Hi Pauline, Thank you for your lovely review! We're thrilled to hear you find our product beautiful and that our customer service met your expectations. We pride ourselves on being accessible and providing knowledgeable assistance, so it’s wonderful to know you experienced that firsthand. Your support means a lot to us! Warm wishes, Em

Posted 6 months ago

“Wonderful service from placing my order to delivery & very satisfied with lovely lamp.”

Helpful Report

Posted 7 months ago

Hi Carol, Thank you for your wonderful review! We're delighted to hear that you received great service from start to finish and that you're satisfied with your lovely lamp. Your feedback means the world to us as we strive to provide the best experience for our customers! Warm regards, Em

Posted 6 months ago

“The recahrgeable light bulbs are a great innovation!!!! They come with a remote control for ease of use , however , 1 improvement I would like to see on the timer is perhaps a 6 hr use not just 60 mins max.But other than this the product is brilliant.I bought 2 large candlestick holders & 1 pendant light which are all high qualitity materials.The staff at the Redbrick Mill showroom were exteremly helpful.Definitely recommend Pooky for quality lights & fittings”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your fantastic review! We're thrilled to hear you love the rechargeable light bulbs and the convenience of the remote control. We truly appreciate your suggestion for a longer timer option, and we will definitely pass that along to our team. It’s great to know you found our materials to be of high quality, and we're glad our staff at the Redbrick Mill showroom were able to assist you so well. Thanks for recommending Pooky! We look forward to lighting up your spaces again in the future. Warm regards, Em

Posted 6 months ago

“Delighted with my rechargeable cordless lamps. The shades are a gorgeous deep rich colour, exactly what I wanted to make a cosy atmosphere. The lamps are very solid heavy brass and really well made. Overall a very high quality product.”

Helpful Report

Posted 7 months ago

Hi Clare, Thank you for your wonderful review! We’re so pleased to hear that you’re delighted with your rechargeable lamps and that they create the cozy atmosphere you were aiming for. It's fantastic that you appreciate the quality and craftsmanship of the heavy brass – we take great pride in our products! We truly value your feedback and are grateful to have you as a customer! Warm wishes, Em

Posted 6 months ago

“Fabulous quality and lovely Customer Services people should you need any additional assistance. This is the second purchase I have made and all products receive a great deal of compliments.”

Helpful Report

Posted 7 months ago

Hi Kerry, Thank you so much for your fabulous review! We’re thrilled to hear that you’re enjoying the quality of our products and that our customer service has been helpful. It’s always lovely to receive compliments on items you’ve chosen, and we’re grateful to have you as a repeat customer! Looking forward to welcoming you back soon! Warm wishes, Em

Posted 6 months ago

Pooky is rated 4.9 based on 31,208 reviews