Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,959 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,959 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th December 2025

Hemlata F

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5809

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect as always! Best looking lampshades ever and amazing quality and finish. I am so pleased”

Helpful Report

Posted 8 months ago

Hi Aurélie, Thanks so much for your review! We’re really pleased to hear you’re enjoying the product – your support means a lot to us! Best wishes, Em

Posted 7 months ago

“Great product delivered quickly”

Helpful Report

Posted 8 months ago

Hi Sue, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product! Best wishes, Em

Posted 7 months ago

“I can’t really fault Pooky. Their customer service is FANTASTIC! Being able to call with questions and speak to someone is a real novelty but makes the experience 100% times better. They go above and beyond - a Katherine lamp got lost in the post and when returned to them they resent it back out. Then more recently I ordered three wall lights and they came really quickly. The packaging is all recyclable (no plastic tape) which we really appreciate.”

Helpful Report

Posted 8 months ago

Hi Katie, Thanks so much for your feedback! We’re really pleased to have met your expectations, and we’ll continue to do our best to provide top-notch service! Best wishes, Paris

Posted 8 months ago

“Love the wonderful vibrant colours and designs of Pooky shades and their bases. So much choice and well priced and excellent efficient delivery”

Helpful Report

Posted 8 months ago

Hi Zoe, We’re delighted you had such a positive experience! Thank you for choosing us – we truly appreciate it and look forward to serving you again! Best wishes, Paris

Posted 8 months ago

“A lovely pair of copper lights for my kitchen! Well packaged and delivered quickly, well worth the price I'll use Pooky again!”

Helpful Report

Posted 8 months ago

Hi there, Your positive feedback is much appreciated! We’re delighted you're enjoying the product and are always here if you need anything else! Best wishes, Paris

Posted 8 months ago

“Really pleased with our two bedside lamps. They're not quite as bright as we are used to but they're just different and we will get used to it. They are really well made and designed and look fab.”

Helpful Report

Posted 8 months ago

Hi Tina, Thanks for your kind words! We’re delighted you’re pleased with your purchase and hope you continue to enjoy it. For our rechargeables, they are made to be used for 'mood' lighting, so they are not as bright as your standard plug in lamp! Do reach out if you have any questions at all? Best wishes, Paris

Posted 8 months ago

“I have ordered multiple lights form Pooky over the last few months and I love them all. Great variety and simple and easily assembled/fitted. I have however on my recent purchase felt a bit let down by the product and delivery. Package delivery was a mess by DPD, one box missing and then arrived very late at night open and damaged. I called customer service and Charlotte has been really helpful and understanding. I know it’s not Pookys fault but this is the reason for 4/5 stars.”

Helpful Report

Posted 8 months ago

Hi Sebastian, I am sorry that the delivery of your order was delayed and not as smooth as we would hope. however, I am glad Charlotte has helped with with the order and you now have a beautiful lamp and continue to enjoy it. Kindest regards, Em

Posted 7 months ago

“I am very happy with the picture light - well made and easy to use.”

Helpful Report

Posted 8 months ago

Hi Peter, Thanks a lot for your review! We’re really pleased you’re satisfied with the product and hope it serves you well for a long time. Best wishes, Paris

Posted 8 months ago

“Lovely lampshade”

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Posted 8 months ago

Hi Joanne, We love hearing from happy customers! Thanks for your review – we’re so pleased you’re enjoying the product. Best wishes, Paris

Posted 8 months ago

“I have purchased several items from Pooky, a large lamp with shade, and four beautiful shades. I am delighted with the quality and appearance of all of them. They have definitely been a great positive addition to my interior decor.”

Helpful Report

Posted 8 months ago

Hi Anne, It’s fantastic to hear that you’re happy with your product! We work hard to offer great quality, and your feedback makes it all worthwhile. Best wishes, Paris

Posted 8 months ago

“Fabulous rechargeable wall light. Very high quality and looks perfect as a bedside lamp, saving cables wrapping around the room. Love the brass remote control cover too - they have thought of everything.”

Helpful Report

Posted 8 months ago

Hi Sarah, We’re thrilled you’re happy with your purchase! Thanks for taking the time to share your thoughts – it really helps us keep doing what we do! Best wishes, Paris

Posted 8 months ago

“Always quick delivery and amazing quality”

Helpful Report

Posted 8 months ago

Hi Emily, It’s brilliant to hear that you’re loving the product! We always aim for top quality, so it’s great to know we’ve hit the mark for you. Best wishes, Paris

Posted 8 months ago

“Really nice product, very beautiful.”

Helpful Report

Posted 8 months ago

Hi Christine, Thanks for your kind words! We’re delighted you’re pleased with your purchase, it looks wonderful in your space! We hope you continue to enjoy it! Best wishes, Paris

Posted 8 months ago

“Gorgeous lamps and lampshades. Amazing quality and the right kind of quirk.”

Helpful Report

Posted 8 months ago

Hi Sarah, Thanks a bunch for your kind words! We're so pleased you’re happy with everything, and we’ll keep working hard to make sure you always have a great experience! Best wishes, Paris

Posted 8 months ago

“Recently received this antique silver rechargeable table lamp - absolutely love it - just what I was looking for!”

Helpful Report

Posted 8 months ago

Hi there, Thanks so much for your review! We’re really pleased to hear you’re enjoying the product – your support means a lot to us and it looks great in your space! Best wishes, Paris

Posted 8 months ago

“Tremendous range of shades . Incredible colours and shapes. Charming staff and very efficient delivery , only took 3 days . Would highly recommend.”

Helpful Report

Posted 8 months ago

Hi Antonia, Thanks so much for your feedback! We’re really pleased to have met your expectations, and we’ll continue to do our best to provide top-notch service. Best wishes, Paris

Posted 8 months ago

“Wonderful choice of all things to do with lights. My lampshade is beautiful, perfect shape and colour and very well made at a very reasonable price. I now have a Pooky wish list in my head and it gets longer every time I visit the website. Thank you Pooky.”

Helpful Report

Posted 8 months ago

Hi Ann, Your positive feedback is much appreciated! We’re delighted you're enjoying the product and are always here if you need anything else! Best wishes, Paris

Posted 8 months ago

“Pooky lights never fail to impress. Great styling, well made, good value for money and their customer service is outstanding.”

Helpful Report

Posted 8 months ago

Hi Sandra, We truly appreciate your review! It’s always great to hear from happy customers like yourself. Thanks for your continued support! Best wishes, Paris

Posted 8 months ago

“Such helpful staff both in the showroom and over the phone. The service matched the product - both outstanding!”

Helpful Report

Posted 8 months ago

Hi Barbara, Thanks a bunch for your kind words! We're so pleased you’re happy with everything, and we’ll keep working hard to make sure you always have a great experience. Best wishes, Paris

Posted 8 months ago

“Great quality product , looks fabulous and fits flush with my plaster ceiling rose . Only issue was that the cable is so long that it needed cutting to coil into the narrow diameter ceiling rose of the pendant- but was very straightforward for the tradesman .”

Helpful Report

Posted 8 months ago

Hi Farzana, Your positive feedback is much appreciated! We’re delighted you're enjoying the product and it is good to hear the tradesman was able to help with your issue! We are always here if you need anything else. Best wishes, Paris

Posted 8 months ago

Pooky is rated 4.9 based on 30,959 reviews