Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,210 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,210 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“beautiful shade - very good customer service”

Helpful Report

Posted 7 months ago

Hi Michael, Thank you for your lovely review! We’re delighted to hear that you’re enjoying the beautiful shade and that our customer service met your expectations. Your satisfaction means the world to us! We appreciate your kind words and hope your new lighting adds a special touch to your space. Warm regards, Em

Posted 6 months ago

“The lamp and shade I purchased were very well made, look great and I'm delighted with them. The packing was very safe, secure and professional and the delivery was super fast.”

Helpful Report

Posted 7 months ago

Hi Jan, Thank you for your wonderful review! We’re so pleased to hear that you’re delighted with your lamp and shade, and that they met your expectations for quality and style. It's also fantastic to know that the delivery and packing made a positive impression! We truly appreciate your kind words and hope your new lighting brings warmth and joy to your space for years to come. Warm wishes, Em

Posted 6 months ago

“Delighted with my beautiful Pooky shades, they look stunning and very chic, perfect addition to my room.”

Helpful Report

Posted 7 months ago

Hi Sheila, Thank you for your fantastic review! We’re thrilled to hear that you’re delighted with your beautiful Pooky shades and that they’ve made such a chic addition to your room. We appreciate your kind words and hope you enjoy your stunning new decor for years to come! Warm wishes, Em

Posted 6 months ago

“Excellent service-lamps delivered next day well packaged and intact. The lamps are wonderful and look great on my tables. Would definitely recommend”

Helpful Report

Posted 7 months ago

Hi Heather, Thank you so much for your wonderful review! We're delighted to hear that your lamps arrived promptly and in perfect condition. It's great to know they look amazing on your tables! We appreciate your recommendation and look forward to welcoming you back soon. Warm regards, Em

Posted 6 months ago

“Lovely product Excellent service and speedy delivery Might be a bit expensive but just loved the style”

Helpful Report

Posted 7 months ago

Hi Sian, Thank you so much for your lovely review! We're thrilled to hear that you loved the style of our product and that you experienced excellent service and speedy delivery. We appreciate your support and hope to see you back again soon. Warm regards, Em

Posted 6 months ago

“Lovely lights at good prices and very quick delivery”

Helpful Report

Posted 7 months ago

Hi Camilla, Thank you for your lovely review! We're so glad to hear you enjoy our lights and found our prices attractive. It's always our goal to provide quick delivery so that you can enjoy your new items as soon as possible! We appreciate your support and can't wait to see you back again soon. Warm wishes, Em

Posted 6 months ago

“This is the second time we have ordered the rechargeable lights they are fantastic! So quick to arrive and really lovely quality. If you need to add extra light without any hassle they are perfect!”

Helpful Report

Posted 7 months ago

Hi there, Thanks so much for your fantastic review! We're thrilled to hear that you love our rechargeable lights and that they arrived quickly. It’s wonderful to know they’re making a difference in your space without any hassle! We appreciate your support and look forward to serving you again soon. Warm wishes, Em

Posted 6 months ago

“I love the light, and this is the second light I have brought from Pooky. The delivery and process of buying was very easy and product came fast. The issues we had were as follows - the instructions were not aligned with how the light was presented, and required wires to be cut to get the base plate off. Having eventually attached the base plate and then the main frame of the light to the ceiling (we had very tired arms), we found that the glass panel/plate (which was packaged seperately to the light) did not align with the circumference of the light meaning that it could not be attached...we found that the main shaft was bent slightly which caused the issue (If only we had checked before starting). Not wanting to remove the whole thing, we managed to move the shaft somewhat, and with a little force got the glass panel on (the glass panel is now damaged slightly) and the bolt fastened. My advice is to check it all fits before you start, as if I had known I would have contacted Pooky to ask for a replacement. As an aside, there were no spare glass rods which I found a little frustrating as a smiliar wall light I purchased a year ago did come with a number of spares. I hope our experience was a one off and others do not find the quality issues we encoutered.”

Helpful Report

Posted 7 months ago

Hi Sally, Thank you for your review! I’m delighted to hear that you love the light and that the purchasing process was smooth for you. However, I’m truly sorry to learn about the issues you faced with the installing and the fitting of the glass panel. As for the missing spare glass rods, I'm sorry about that — we strive to provide all necessary components, and if you need any further rods upon installation, we are more than happy to send these out to you. If you ever need assistance or have further concerns, please don’t hesitate to reach out to us. Warm wishes, Em

Posted 6 months ago

“I'm an Interior Designer and I've been using Pooky for many years. They are very professional and they work as a team and are very helpful.”

Helpful Report

Posted 7 months ago

Hi Alison, Thank you for your wonderful review! We're delighted to hear that you've been enjoying our products for years and that you find our team professional and helpful. Your support means the world to us as an Interior Designer! We look forward to continuing to assist you in your design journey. Warm regards, Em

Posted 6 months ago

“Ceiling light fitting. Arrived very quickly and well packaged. Good quality and loved style tge olive green flex a nice touch, however the flex was was very long and electrician stated could not be shortened. So sadly had to return.”

Helpful Report

Posted 7 months ago

Hi Angela, Thank you for sharing your feedback! We’re thrilled to hear that you loved the stylish olive green flex and appreciated the quality of the ceiling light fitting. It’s always our aim to create beautiful products that our customers will enjoy. I’m sorry to hear about the length of the flex and the inconvenience it caused. The fitting ordered can be shortened and this should be quite a simple job for an electrician so I am sorry this was returned back to us. Kindest regards, Em Warm wishes, Team Pooky

Posted 6 months ago

“Great show room, very nice people, very helpful. Love the products, even if a bit pricey. One downside was that we bought a standard lamp in the sale and found that half the plastic switch has broken, managed to get it switched on and now have to switch only from wall. Would like to get a new switch if it’s possible? I know it’s bought as seen but just didn’t spot it. Happy to pay for a new switch, I can fit it.”

Helpful Report

Posted 7 months ago

Hi Nick, Thank you for your feedback! We're really pleased to hear that you enjoyed the showroom experience and found our team helpful. It’s great to know you love our products. I’m sorry to hear about the issue with the lamp switch. While we understand the challenge of not catching it at the time of purchase. Please do pop us an email with a photo of the fault and we will be more than happy to look into this further. Our Customer service email is hello@pooky.com. Kindest regards, Em

Posted 6 months ago

“The delivery came on time. It is a solid product which I believe would last. However, I am slightly disappointed with the craftmanship. As you can see from the image I'm attaching, there are a couple of small pores on the surfaces, the square blocks that form the base do not quite line up, and you can see visually that some edges are not straight.”

Helpful Report

Posted 7 months ago

Hi Yi, Thank you for taking the time to share your thoughts. I’m glad to hear that the delivery was timely and that you believe the product is solid. However, I’m truly sorry to learn that the craftsmanship didn't meet your expectations. We strive for quality, and your feedback regarding the small pores and alignment is invaluable as it helps us improve. We appreciate your insights and will certainly look into these aspects to enhance our quality control. If there's anything further we can do for you or any more feedback you'd like to provide, please feel free to reach out. Warm regards, Em

Posted 6 months ago

“Beautiful lamps and shades”

Helpful Report

Posted 7 months ago

Hi Suzanne, Thank you so much for your lovely review! We're thrilled to hear that you find our lamps and shades beautiful. Your appreciation for our design truly brightens our day! Warm regards, Em

Posted 6 months ago

“Beautiful product, quick delivery. Love the rechargeable bulb!”

Helpful Report

Posted 7 months ago

Hi Helen, Thank you so much for your wonderful review! We're delighted to hear that you're loving your beautiful product and that the delivery was quick. The rechargeable bulb is truly a great feature, and we're glad it caught your attention! Your satisfaction means a lot to us. Warm wishes, Em

Posted 6 months ago

“Pooky, where very friendly, supportive with regard to my order (as an item had a crack) only on one item , this was my first order, i was buying items from pooky as it looked good quality and lovely ,it is a luxury for my home ,”

Helpful Report

Posted 7 months ago

Hi Christina, Thank you so much for your kind words! We're delighted to hear that you found our team friendly and supportive regarding your order. It's wonderful to know you appreciate the quality and beauty of our items as you make your home a luxurious haven. Your satisfaction truly means the world to us! Warm regards, Em

Posted 6 months ago

“Really pleased with our Pooky table lamps love the remote control nice touch. They have a warm glow In our bedroom.”

Helpful Report

Posted 7 months ago

Hi Liz, Thank you so much for your lovely review! We’re thrilled to hear that you're enjoying your Pooky table lamps and the warm glow they bring to your bedroom. The remote control is indeed a nice touch for added convenience. Your satisfaction means the world to us! Warm regards, Em

Posted 6 months ago

“I ordered new wall lights for my lounge - they arrived in perfect condition, really well boxed up. Easy to fit and they look amazing - better than I thought they would - I love them. Now I’ just need the matching table lamps !”

Helpful Report

Posted 7 months ago

Hi Gill, Thank you so much for the fantastic review! We’re thrilled to hear that your new wall lights arrived in perfect condition and exceeded your expectations. It’s always wonderful to know our products enhance your home beautifully. We can’t wait for you to find those matching table lamps! Warm wishes, Em

Posted 6 months ago

“Wonderful speedy service. Beautiful, wonderful product offer. Would not go anywhere else. Thank you Pooky”

Helpful Report

Posted 7 months ago

Hi Hilary, Thank you so much for your wonderful feedback! We're thrilled to hear that you enjoyed our speedy service and found our products beautiful. It's fantastic to know that you consider us your go-to for home decor. Your support means a lot to us! Warm wishes, Em

Posted 6 months ago

“Great array of lighting. We are so pleased with our two table lamps, they complete our look in the garden room. Style, choices, quality excellent. Fast delivery and communication very good.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your amazing review! We’re delighted to hear that our table lamps have completed the look of your garden room. It’s wonderful to know you appreciate our style, choices, and quality, as well as the fast delivery and communication. Your satisfaction is our priority! Warm regards, Em

Posted 6 months ago

“Extremely pleased with my recent purchase of a slim picture light, looks sleek and modern and good quality, delivered quickly and well packaged. Would recommend Pooky.”

Helpful Report

Posted 7 months ago

Hi Tanya, Thank you for your wonderful review! We’re thrilled to hear that you’re enjoying your picture light and found it sleek and modern. Your feedback on our quick delivery and packaging is greatly appreciated! Warm regards, Em

Posted 6 months ago

Pooky is rated 4.9 based on 31,210 reviews