Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,287 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5877

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great quality, lovely timeless design, good packaging (minimal plastic) and efficient delivery.”

Helpful Report

Posted 2 years ago

Sophie, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Gorgeous lamps and shades and excellent customer service”

Helpful Report

Posted 2 years ago

Caroline, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Was a delay with my order and the team helped me immediately and resolved it super quickly! It was an easy process and they were really friendly.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful pleated lampshade, exactly as appeared on the website. Came well packaged, very pleased with my purchase.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best Wishes, Emmy

Posted 2 years ago

“Funky Lighting”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful wall sconce and just what I wanted.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase - we are pleased that you are pleased! Best wishes, Chloe

Posted 2 years ago

“Really quick postage and packaged really well.”

Helpful Report

Posted 2 years ago

Hi Jessica, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Chloe

Posted 2 years ago

“Pooky is dreamy. Fast response to queries, beautiful products, fast postage and returns refunded very quickly. I have many compliments about the lamps and shades I have from Pooky”

Helpful Report

Posted 2 years ago

Hi there, We are delighted to hear you were happy with your Pooky purchases and the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Chloe

Posted 2 years ago

“Very good looking light and gives off a really good glow. Should last for years.”

Helpful Report

Posted 2 years ago

Hi Jenny, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home! Best wishes, Chloe

Posted 2 years ago

“So pleased with our purchases. Arrived quickly and quality excellent. We took a longtime deciding which lampshades would be best, the website helped enormously in trying shade shapes on different lamps. When budget allows we may purchase bases as well, in the meantime we made good use of the Black Friday reductions.”

Helpful Report

Posted 2 years ago

Hi Vanessa, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best Wishes, Chloe

Posted 2 years ago

“I was generally pleased with this lamp, however the bulb holder was slightly 'off set', although this was not noticeable when the shade was adjusted. Nice traditional style lamp with a lovely brass finish. Pooky need to look at alternative, more eco friendly packaging for this product rather than using micro plastics - it came packed in several large polystyrene pieces which broke off when removing the lamp- necessitated lots of vacuuming, bagging up and a trip to the tip.”

Helpful Report

Posted 2 years ago

Hi there, I'm so glad you are happy with the overall look of your lamp but I am so sorry to hear of the issue you have had with the bulb holder. If you do ever encounter any order issues, please do get in touch with us at hello@pooky.com so that we can have any issues resolved as soon as possible! Thank you for your feedback on our packaging. We are always thinking about our impact on the environment in regards to our packaging whilst also thinking about protecting our products, as not to cause further impact on the environment by having to send replacements for damaged items. I will pass your feedback on to our team, thank you again for letting us know about your experience! Best wishes, Chloe

Posted 2 years ago

“Delighted with my 3 rechargeable lamps. Not only are they super-practical, with 3 dimmer settings at the push of a button, but they are completely cute and elegant, lighting up small dark corners with just the right amount of light. I'm already planning to get more!”

Helpful Report

Posted 2 years ago

Hi Mary, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! I'm sure these make a great addition to your home! Best wishes, Chloe

Posted 2 years ago

“Great service! My order was shipped quickly and delivered in good condition. I would buy from this brand again.”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Chloe

Posted 2 years ago

“Lovely product, very happy”

Helpful Report

Posted 2 years ago

Hi Jonathan, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe

Posted 2 years ago

“Brilliant company recommended by a great friend - there I was thinking our friendship couldn’t get any better 😉”

Helpful Report

Posted 2 years ago

Hi Jacqueline, What a great friend indeed! We are so glad to hear you are happy with your Pooky purchase and we look forward to seeing what you purchase next! Best wishes, Chloe

Posted 2 years ago

“We ordered the frinky floor lamp in hammered bronze finish and we love it!! Now on the hunt for some complimentary pooky chandeliers to complete the room!”

Helpful Report

Posted 2 years ago

Hi Lauren, What a lovely choice of lamp- and we are very pleased to hear that you are happy! Thank you for letting us know - it is much appreciated. We look forward to seeing which Pooky chandeliers you choose to compliment your new floor lamp! Best wishes, Chloe

Posted 2 years ago

“Beautiful lampshades. Bought three and love all of them!!”

Helpful Report

Posted 2 years ago

Hi Anna, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home! Best wishes, Chloe

Posted 2 years ago

“Absolutely love my new Pooky lamp, it looks stunning in my living room and get so many nice compliments!”

Pooky 5 star review on 8th December 2023

Helpful Report

Posted 2 years ago

What a lovely combination - The contrast in colour of the base and the shade is a funky and unique touch! We are so pleased you are happy with your products! Best wishes, Chloe

Posted 2 years ago

“Stunning table lamp - has completely changed the feel of my sitting room (for the better!). Very fast delivery even in the busy run-up to Christmas”

Helpful Report

Posted 2 years ago

Hi Percy, Delighted to hear you were happy with your table lamp as well as the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Chloe

Posted 2 years ago

“Pooky is a game changer for sourcing affordable, stylish home lighting. We have several of the Pooky lamps and shades and everything is great quality and looks amazing.”

Helpful Report

Posted 2 years ago

Hi Jen, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Chloe

Posted 2 years ago

Pooky is rated 4.9 based on 31,287 reviews