Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,452 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,452 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5919

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had several pooky lights, bought both for myself and then as gifts as I was so pleased with my purchases. The lights are always of superb quality, have great looks, and the service from Pooky first rate!.”

Helpful Report

Posted 2 years ago

Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Best wishes, Poppy

Posted 2 years ago

“I love these little shades, perfect for bedside lamps and as always good quality. And I had a query about fitting which was answered promptly by a real person on the phone!”

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Posted 2 years ago

Hi Seana, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Poppy

Posted 2 years ago

“Excellent interface on the website - verify high quality lamp. Looks and feels beautiful.”

Pooky 5 star review on 15th December 2023

Helpful Report

Posted 2 years ago

Hi Richard, Thank you for this image, the Wobster looks right at home here! I am pleased you enjoy the use of our website, lots of work has gone into it to ensure it is as user friendly as possible! Thank you! Best wishes, Poppy

Posted 2 years ago

“Customer service is always first class thank you”

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Posted 2 years ago

Hi Geva, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Poppy

Posted 2 years ago

“Lovely pendants. Good quality and create a nice warm glow at night.”

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Posted 2 years ago

Thank you so much for sharing such a lovely image with us, Deborah. The Albus Pendants look like they have made a great addition to your home! Kindest regards, Poppy

Posted 2 years ago

“I’ve ordered a few times now from Pooky and have always been pleased with the style and quality of the shade and bases. They’re so unique and always get compliments on them. The customer service team have always been prompt and really helpful. Delivery is prompt and always very well packaged.”

Helpful Report

Posted 2 years ago

Anna, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Such a great collection, was really touch to choose as there were so many I wanted!”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Really pleased with my brass crick spotlights. Simple in design with an understated elegance and very well made. Website easy to navigate and ordering and delivery straightforward. Not too much wasteful packaging either. Will definitely use Pooky for lighting needs again.”

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Posted 2 years ago

Hi Janet, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent communication and service. The lights are good quality and give a warm soft light and the contemporary look that we were after.. Would certainly recommend them.”

Pooky 5 star review on 14th December 2023

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Posted 2 years ago

Madeline, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Beautiful wall lights!”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful light, well packaged and arrived promptly!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Great service start to finish.”

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Posted 2 years ago

Hi Alexander, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“A perfect lamp, well made, stylish and very speedy delivery!”

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Posted 2 years ago

Hi Alison, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best Wishes, Emmy

Posted 2 years ago

“This is my fifth purchase from Pooky, I love them all but my latest Phileas rechargeable in antique bronze with a Matthew Williamson 14cm tapered shade in pink Ikat is just beyond fabulous. I have had so many lovely comments. It has brought my whole living room at Christmas together. Thank you Pooky, I shall be looking carefully for my 6th lamp in the new year. The packaging is so secure and thoughtfully done. Amazing.”

Helpful Report

Posted 2 years ago

Hi Amanda, Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

“Great service Always very helpful”

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Posted 2 years ago

Hi Fiona, We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Delighted with my new Pooky light shade. Perfect for my daughters bedroom. Order arrived quickly and well packaged”

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Posted 2 years ago

Catherine, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Not the cheapest but a great range and we love our simple ‘cecilia’ shades and glass cupolas - the option to add fittings is also really useful.”

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Posted 2 years ago

Nicola, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lampshade - colours just as shown on website. Love it!”

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Posted 2 years ago

Hi Tim, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“We had a few problems with the light fittings we ordered but Pooky were very good at allowing returns and sorting the problems. Customer service was very good. Delivery on the second order took some time but they did update us that it would be late due to the Christmas rush.”

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Posted 2 years ago

Tony, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Excellent service easy returns good quality lamp shades and great to deal with”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,452 reviews