Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,287 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,287 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5877

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to order with helpful pictures on specifications. Lampshade arrived quickly and was securely packed. The lampshade is beautiful- outstanding quality and perfect for my antique lamp.”

Helpful Report

Posted 2 years ago

Hi Ally, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Best Wishes, Emmy

Posted 2 years ago

“Really good website that is easy to follow. So much choice but the filter button really narrowed down what I was looking for.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Fast delivery and my query to customer services was answered relatively quickly and in depth. Waiting for electricians to fit my chandelier, but it looks as depicted on the website and great quality”

Helpful Report

Posted 2 years ago

Hi Oonagh, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Haven't opened boxes yet as having work done. Very happy with swift delivery and service.”

Helpful Report

Posted 2 years ago

Margaret, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Really pleased with my lampshades. Great service and they arrived a lot quicker than I anticipated.”

Pooky 5 star review on 7th December 2023

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Pooky products purchased are high quality as well as beautiful and quirky. When I have received anything damaged customer services sort things out quickly with no fuss. Great company to do business with.”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“I ordered the large Pod lamp and a black and white striped lampshade. They look excellent together and the craftsmanship of both is excellent, a cut above other lamps I have. This won’t be my last purchase from Pooky.”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lamp, quick delivery, set a really lovely atmosphere in the room! Will be buying plenty more for around the house!”

Helpful Report

Posted 2 years ago

Hi Sophie, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Totally love the lamp.. we had a little blip, but sorted in no time by Beth in customer service.. great product, delivery and customer care ✨”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you for your review. I am sorry to hear there was an issue with your order. I am glad we could resolve this efficiently for you! Best wishes, Chloe S

Posted 2 years ago

“Wonderful lampshade. Exceeded expectations!”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase - we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“The mini elbow fitting and Flora ceramic shade are a great combination. Perfect for either side of a mirror in a bathroom. They are a neat size and I love the antique bronze finish which compliments the aran glaze of the Flora shade. Thank you, Pooky”

Helpful Report

Posted 2 years ago

Hi Clare, I am so glad to hear you are happy with your Mini Elbow and Flora shade. I am sure they have made a great addition to your home! We really appreciate your review. Best wishes, Chloe S

Posted 2 years ago

“Great service and quick delivery of gorgeous lamp. Everything arrived in perfect condition.”

Helpful Report

Posted 2 years ago

Hi Natalie, Delighted to hear you were happy with the service provided! We appreciate the feedback. Best wishes, Chloe S

Posted 2 years ago

“My first purchase from pooky and it arrived speedily despite the busy Black Friday periods. Really impressed with my lamp so far.”

Helpful Report

Posted 2 years ago

Hi Lauren, Thank you for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase! Best wishes, Chloe S

Posted 2 years ago

“Great range, reasonably priced. They just need to expand the socket/switches range. I can’t believe they don’t do 5 amp sockets as a lighting shop!”

Helpful Report

Posted 2 years ago

Hi Charlie, Thank you so much for your review. We appreciate any product feedback and I can confirm we are slowly increasing our sockets and switches range. I will pass on your feedback regarding the 5 amp sockets to our team. Best wishes, Chloe S

Posted 2 years ago

“Great light, really nice quality. Well packaged. Arrived quickly”

Helpful Report

Posted 2 years ago

Hi Jacqui, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We are happy you are happy! Best wishes, Chloe S

Posted 2 years ago

“Madly in love with my Pooky lamps and lampshades! The shades are feel so luxurious, and the marble lamp has a lovely heft to it. They’re exactly as pictured on the website, and really make the room pop. The website was easy to use, and the shipping was relatively fast (when you consider I bought them in Black Friday sales).”

Helpful Report

Posted 2 years ago

Hi Charlotte, Thank you so much for your lovely review. We are so happy to hear you love your Carrick table lamp! We are so glad to now have you as a loyal Pooky customer. Best wishes, Chloe S

Posted 2 years ago

“I have had 5 orders now from Pooky and both their products and customer service is excellent. If you are looking for something stylish and well made - Pooky it is.”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you so much for your fabulous review! We are so glad to hear you are happy with both our products and our customer service. It is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Chloe S

Posted 2 years ago

“Our pair of Hera lightly waxed wooden table lamps are perfect for our bedside tables; beautiful natural finish; with elegant electric cables, that are wrapped in olive green thread; the tops are very secure, making it easier to attach the (Pooky Ikat) lampshades and to change the bulbs.”

Helpful Report

Posted 2 years ago

Hi Susan, Lovely choice of lamp- and we are very pleased to hear that you are happy. Thank you for letting us know - it is much appreciated. We hope you enjoy it! Best wishes, Chloe S

Posted 2 years ago

“Love the light fittings, shades and switches I got for our cottage - they look great!”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“Really good quality light and shades with decent delivery time. Shame delivery is so expensive as we are not technically in the highlands and have never had to pay extra for delivery to our address before so it would put me off ordering smaller items.”

Helpful Report

Posted 2 years ago

Hi Claudia, Thanks for letting us know that you are pleased with your Pooky purchase! We apologies for any disappointment regarding the delivery fee. This fee is provided by the courier and not ourselves. If you would like us to look into this please do pop us an email to hello@pooky.com. Best wishes, Chloe S

Posted 2 years ago

Pooky is rated 4.9 based on 31,287 reviews