Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,677 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,677 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5935

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love the table and all light rechargeables, but having trouble trouble getting bulbs for older models”

Helpful Report

Posted 9 months ago

Hello Margaret, Thank you for the 5 stars! We are so pleased that you love all of our rechargeable designs. Our older style rechargeable bulbs will be restocked very soon. You can contact our customer service team to find out more information on when they are expected to restock. hello@pooky.com Kind regards, Ella.

Posted 9 months ago

“Gorgeous rechargeable wall lights. So much choice, great quality and fast delivery.”

Pooky 5 star review on 3rd November 2025

Helpful Report

Posted 9 months ago

Hello Eve, Wow! Such a beautiful bedroom! We love the choice of fabrics you have gone for, and our rechargeable wall lights with our bloomer shades just finish it off perfectly. Thank you so much for the review and sharing these images with us. Best wishes, Ella.

Posted 9 months ago

“Absolutely delighted with my purchases, excellent quality. Packaged and delivered with the utmost care. An excellent service all round..Highly recommend.”

Helpful Report

Posted 9 months ago

Hello Mel, Thank you so much for your wonderful review! We’re thrilled to hear you’re delighted with your purchases and that everything arrived safely. It’s lovely to know you’re happy with the quality and service — your recommendation means a lot to us! Warm regards, Ella.

Posted 9 months ago

“Brilliant products, swift delivery and brilliant customer support. Pooky is my go to lighting company everytime,”

Helpful Report

Posted 9 months ago

Hello Belinda, Thank you for the great review! We are so pleased to hear that you always have an excellent experience when ordering with us. Thank you for being a loyal customer, it means the world! Best wishes, Ella.

Posted 9 months ago

“I bought several products from Pooky some really beautiful.The last lamp I bought does not raise at the level of the previous ones the electric cable is ugly and very thick-I will probably have to look elsewhere in the future.”

Helpful Report

Posted 9 months ago

Hello Janetta, Thank you for your feedback, and for being such a lovely repeat customer — we’re so glad you’ve enjoyed many of your Pooky pieces! We’re really sorry to hear that your latest lamp hasn’t quite lived up to expectations, especially with the cable design. We really appreciate you sharing your thoughts and will pass this on to our product team. Best wishes, Ella.

Posted 9 months ago

“Great showroom with wonderful staff (and delicious coffee!!)”

Helpful Report

Posted 9 months ago

Hello Jennifer, Thank you for the lovely review! It is wonderful to hear that you had such a pleasant visit to our showroom in Gloucester! We hope to see you again soon! Best wishes, Ella.

Posted 9 months ago

“Beautiful product, beautifully packed. Everything about the transaction was easy including the use of the website and ordering. The only downside was use of DPD as the postal service who claimed to have visited twice and sent photographs of their van at another house in the village to prove it! When informed, Pooky sorted out delivery quickly but the parcel was three days overdue. Pooky would do better to use Royal Mail and Parcel Force than the failing businesses who claim to be postal services.”

Helpful Report

Posted 9 months ago

Hello, Thank you so much for your positive feedback — we’re delighted to hear you’re so happy with your product and that you found our website and ordering process easy to use. We’re really sorry to hear about the delivery hiccup with DPD, and we appreciate you bringing this to our attention. It’s great to know our team could help get things sorted, but we completely understand the frustration caused by the delay. Your comments about delivery partners are very helpful, and we’ll be sure to share them with the team as we continually review our services. Kind regards, Ella.

Posted 9 months ago

“We have purchased serveral different lights from Pooky over a couple of years and the sheer quality of their products and the service is second to none.”

Helpful Report

Posted 9 months ago

Hello Simon, Thank you for the 5 stars! It is so great to hear that you are a loyal Pookster! Thank you so much for being one of our best supporters - it means the world that you appreciate the quality of our products and customer service. Long may it continue! Kind regards, Ella.

Posted 9 months ago

“Really love my rechargeable lights! My only thing is I wish they didn’t dim as they ran out of battery, or there was a way of seeing how much battery they are on. However, they last a long time which is great! Love the convenience and look!!”

Helpful Report

Posted 9 months ago

Hello Megan, Thank you for the review! So happy to hear you’re loving your rechargeable lights! It’s great that you’re finding them both convenient and long-lasting. Thanks for the feedback about the dimming and battery indicator — that’s really useful, and we’ll definitely pass it on to our product team. Enjoy! Warm regards, Ella.

Posted 9 months ago

“Cute lamp. Quality, heavy base. Ideal for table top where there's no electrical socket. Also good for occasional power cuts which we get in the 'sticks'. Tiny issue when first unpacked - thought stem was lopsided but discovered it's on a movable ball. Ooops nearly sent it back! Maybe a small note needed in the box??”

Helpful Report

Posted 9 months ago

Hello Gina, Thank you so much for your thoughtful review! We’re delighted to hear you’re enjoying your new lamp and that it’s proving so useful — both for tabletop lighting and those occasional power cuts. We really appreciate your feedback about the movable ball stem and will pass your suggestion about adding a note in the box to our team. So glad you spotted it before sending it back! Best wishes, Ella.

Posted 9 months ago

“My tall lamp arrived very quickly. Extremely well wrapped. I will be opening it in my new home. I'm sure I'll love it.”

Helpful Report

Posted 9 months ago

Hello Sally, Thank you for your lovely review! We’re so glad to hear your lamp arrived quickly and safely. How exciting about your new home — we hope the lamp makes a perfect finishing touch once you’re all settled in! Warm wishes, Ella.

Posted 9 months ago

“Great selection and great customer service.”

Helpful Report

Posted 9 months ago

Hello Irina. Thank you for the 5 stars! We are thrilled to hear you love our designs and that you had a great experience with our customer service team. Your support means a lot to us! Kind regards, Ella.

Posted 9 months ago

“Beautiful well made Clyfford picture lights but truly difficult to install even by a professional.”

Helpful Report

Posted 9 months ago

Hello Peter, Thank you for your feedback — we’re so pleased to hear you love the look and quality of your Clyfford picture lights. We’re sorry to hear that installation proved tricky, even for a professional. We really appreciate you sharing this insight, and we’ll be sure to pass it along to our product team for review. If you’d like, our customer service team would be happy to offer any guidance or tips to help make the process easier next time. Kind regards, Ella.

Posted 9 months ago

“Loving all 3 of my new lampshades from Pooky. Easy website to find what I needed, helpful customer service team when I had a pre purchase question and speedy delivery Thank you!”

Helpful Report

Posted 9 months ago

Hello Sandi, Thank you so much for your lovely review! We’re delighted to hear you’re enjoying your new lampshades and that you found our website and team helpful. It’s great to know your experience—from browsing to delivery—was smooth and speedy. We really appreciate you choosing Pooky! Kind regards, Ella.

Posted 9 months ago

“Amazing lamps. I’ve just moved house and have bought my second one. Want to fill the house with them as such beautiful, quality lighting.”

Helpful Report

Posted 9 months ago

Hello Rosie, Thank you so much for your lovely review! We’re thrilled to hear you love your lamps and that you’ve already added a second one to your home. It’s wonderful to know our lighting is helping make your new space feel beautiful – we can’t wait to see your house filled with them! Warm regards, Ella.

Posted 9 months ago

“My order arrived within 48 hours, but unfortunatly it was damaged before it was packed.A replacent was ordered immediately but this time it took 7 days to arrive. Product is fab, but the quality control /customer service poor.”

Helpful Report

Posted 9 months ago

Hello Sarah, Thank you for sharing your experience, and we’re really sorry your first order arrived damaged and that the replacement took longer than expected. We completely understand how frustrating that must have been. We truly appreciate your patience and feedback, and we’ll be working to improve our quality control and service. We’re so glad to hear you love the product itself, and we hope it continues to bring you joy! Best wishes, Ella.

Posted 9 months ago

“Very stylish i love it so much”

Helpful Report

Posted 9 months ago

Hello Merilou, Thank you for the 5 stars! Your support means the world! Warm wishes, Ella.

Posted 9 months ago

“I absolutely love my lamp and shade . Excellent quality, shipped quickly and well wrapped. I will definitely be ordering from pooky again .”

Helpful Report

Posted 9 months ago

Hello Anna, We love your feedback! Thank you so much for taking the time to share your experience - it is great to hear that we have impressed you with our quality, shipping and packaging. We look forward to welcoming you back again in the future! Best wishes, Ella.

Posted 9 months ago

“Absolutely love your products the quality is brilliant and I am always thrilled every time I order something.”

Helpful Report

Posted 9 months ago

Hello Netta, Thank you for the wonderful review! It means a lot to us that you are a solid member of the Pooky family! Thank you for always choosing us! Best wishes, Ella.

Posted 9 months ago

“Absolutely love my Lollie lamp very sturdy and the charge lasted longer than expected before it needed recharging”

Pooky 5 star review on 30th October 2025

Helpful Report

Posted 9 months ago

Hello Denise, Thank you for your lovely review. The combination you have chosen is beautiful and looks perfect here on your windowsill. We are thrilled to hear that the battery life exceeded your expectations. Thank you for taking the time to share your feedback. Best wishes, Ella.

Posted 9 months ago

Pooky is rated 4.9 based on 31,677 reviews