Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,966 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,966 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Obsessed with my new pooky lampshade, looks so so beautiful in our spare room and finishes the room. Never disappoints and worth every penny!”

Helpful Report

Posted 1 year ago

Hi there Olivia, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Quick delivery love my lampshade fits in my livingroom perfectly”

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Posted 1 year ago

Hi there Rachel, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“I got my product delivered to Ireland, swift service nil issues! (You do have to pay customs to the ROI) The product is fabulous, the range pooky stock is gorgeous. I want everything!”

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Posted 1 year ago

Hi there Paul, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Such a gorgeous lamp shade, beautifully made and arrived really quickly. Thank you”

Pooky 5 star review on 11th January 2024

Helpful Report

Posted 1 year ago

Hi there, Lovely choice of shade- and we are very pleased to hear that you are happy. Thank you for letting us know - it is much appreciated. Kindest regards, Em

Posted 1 year ago

“Lights were exactly as displayed. Very happy with my 3 pendant light for the kitchen and matching wall light - will tie in all together”

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Posted 1 year ago

Hi there Will, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Just bought another beautiful Pooky lamp! Absolutely love their products and can't wait to build my collection.”

Helpful Report

Posted 1 year ago

Hi there Sophie, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Beautiful lamp shade, excellent customer service as always!”

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Posted 1 year ago

Hi there Charlotte, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Great company stunning lights.”

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Posted 1 year ago

Hi there Rhian, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Love the products and when we had an issue with one of our fitting, they were super helpful and resolved straight away.”

Helpful Report

Posted 1 year ago

Hi there Rachel, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Impressive range and easy to use site. Would be better if there was the suggested size of shade for those of us who are more clueless”

Helpful Report

Posted 1 year ago

Hi there Gaynor, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Kindest regards, Em

Posted 1 year ago

“Great service, easy to order and delivered quickly. Wouldn't hesitate to shop at Pooky again. Thanks”

Helpful Report

Posted 1 year ago

Hi there Victoria, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Excellent service as purchased goods & points problem sorted very efficiently.”

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Posted 1 year ago

Hi there Sarah, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Great customer service and beautiful lighting. After ordering the wrong gallery for my lights, they swiftly responded with the correct one to order and how to send back the other. More impressive as it was on 2 Jan.”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“I absolutely love my recent purchase of two lampshades from Pooky. They arrived quickly and were well packed. They look lovely in my bedroom!”

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Posted 1 year ago

HI there Nadine, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Very pleased with my purchase. The lamps and shades I ordered arrived promptly, they were immaculately packed (meaning no damage or issues from transport) and now bring light and joy to my home.”

Helpful Report

Posted 1 year ago

Hi there Silvi, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 1 year ago

“I very much rate the style and quality of the two shades, purchased recently. Although I made one order for two shades, one went rogue ... however, it was made eady to bring this error to the attention of Pooky. The followed througj and resolved the usdye swiftly. Thank you. Melanie (Monmouth)”

Helpful Report

Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Kindest regards, Em

Posted 1 year ago

“We absolutely LOVE our Pooky rechargeable lamp! We are constantly moving it around and it lasts for hours.”

Pooky 5 star review on 10th January 2024

Helpful Report

Posted 1 year ago

Hi there, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Em

Posted 1 year ago

“So happy with my rechargeable lamp it’s beautiful so much so I have ordered another really prompt service would highly recommend”

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Posted 1 year ago

Hi there Joanne, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Kindest regards, Em

Posted 1 year ago

“Great lampshade, love it!”

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Posted 1 year ago

Hi there Rosie, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Em

Posted 1 year ago

“Possibly the best customer service team I've dealt with. Incredibly helpful - thank you !”

Helpful Report

Posted 1 year ago

Hi there, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Kindest regards, Em

Posted 1 year ago

Pooky is rated 4.9 based on 30,966 reviews