Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,361 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,361 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Anonymous

Lynne P

Tor C

5905

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is a great online service from a great store. The product a light fitting and cable arrived as described, well packed, on time and exactly what we wanted. You just want to open the package and get what you thought you wanted to get....and I did!”

Helpful Report

Posted 2 years ago

Peter, what a lovely review. Thank you so much for taking the time to get in touch, we really appreciate this. We're happy you're happy! Best wishes, Kitty

Posted 2 years ago

“Very good customer service, and thrilled with the product. Delivery was very fast, would definitely recommend.”

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Posted 2 years ago

Liz, thank you so much for getting in touch with your feedback. We are so glad to hear that you have been so happy with your Pooky experience. Best wishes, Kitty

Posted 2 years ago

“Prices are great, the website is filled with personality and the brand is really fun. The lights came so quickly I was really surprised and they were exactly what I wanted. Would definitely recommend it- also got 5% off my first order which was a lovely touch and made my experience that much better. The lights haven't yet been installed but I can't wait.”

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Posted 2 years ago

Thank you Irena for the five-star rating of Pooky! We are so glad to hear that you appreciated the great prices, the fun website, and the personality the brand brings. It is wonderful that your lights arrived quickly and met your expectations. We are also thrilled to know that you appreciated the 5% off your first order which made your experience that much better. We look forward to seeing what you do with your lights once they are installed. Best wishes, Kitty

Posted 2 years ago

“Amazing quality every time!”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. We're happy you're happy! Best wishes, Kitty

Posted 2 years ago

“I have purchased both indoor lights from Pooky in the last month. Products are good quality, well packaged and arrive promptly after ordering. Just waiting on the Thales wall lights coming back in to stock. Very happy with my purchases. Would highly recommend.”

Helpful Report

Posted 2 years ago

Hi there Elaine, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“I bought the Venus table lamp - Beautiful, really solid lamp - loved the fabric cable. Super speedy delivery.”

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Posted 2 years ago

Hi there, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Em

Posted 2 years ago

“I'm an electrical contractor, a customer saw the Pooky lights and asked me to order some samples. They are sent out quickly and are good quality which isn't always the case with lighting which customers find on the internet. Will be happy to use them again.”

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Posted 2 years ago

Hi there Martin, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Love all my Pooky lights!!!”

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Posted 2 years ago

Hi there Hannah, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“Love my lamp! It's perfect for creating a cosy dining area.”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Pooky were really great. The website has so much to choose from. Once I’d ordered I didn’t have to wait long and I was kept in the loop about delivery. It arrived safely and the lampshade and light looked great together. It matches my colour scheme and looks stylish.”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“LOVED the lampshade we got from Pooky - it's brilliant quality and a nice light seems to elevate everything else in the room. It was dispatched super quickly and arrived well packaged.”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Always excellent service and good customer service keep up the good work”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lights.”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Great products, fantastic speed of delivery- really impressed all round.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Excellent product. Good quality.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Our fitting was missing a bulb but Pooky sorted this out extremely quickly and without fuss - A* customer service.”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Pooky never disappoints. My new orange candles are fabulous and work so well with my new chairs. Highly delighted”

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Posted 2 years ago

Thank you for letting us know you're happy with your new Pooky purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Hi Pooky, Thanks for the quick delivery of my new brass sockets they are gorgeous. I am addicted and need to put another order in soon. I am so happy with my purchase and customer service. Thanks Dee”

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Posted 2 years ago

“I love Pooky!”

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Posted 2 years ago

Sue, thank you so much for getting in touch with your feedback. It is always great to hear from our happy customers, so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“This is my first time using Pooky and it definitely won't be the last. The quality of the light fittings, lamp and shades I ordered are great. They came when they said they would, arranged a refund on one item smoothly and quickly and dealt with a query I had straight away. Definitely reccommend.”

Helpful Report

Posted 2 years ago

Hannah, thank you so much for getting in touch with your feedback. It is always great to hear from our happy customers, so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,361 reviews