Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,791 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,791 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 26th September 2026

5985

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved the lights. Unfortunately, we had to return them as they were too big and heavy for our purpose, but the returns process was straightforward. Such a shame as they were fabulous!”

Helpful Report

Posted 2 years ago

We are so sad to hear that your lights did not work in the space that you intended them for. But it is great to hear that the returns process was easy. We hope that you do manage to find something that works perfectly for your space. Best wishes, Kitty

Posted 2 years ago

“Beautiful light shades, we love them! Great quality and lovely homely feel. Super quick delivery and easy returns (I had to change the size of the shades purchased for our wall lights).”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback, we are so glad to hear that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Kitty

Posted 2 years ago

“Really great choice of lamps and the shades to go with the bases I wanted a rechargeable one and I am very pleased with my Lamp & shade”

Helpful Report

Posted 2 years ago

Hi there Norma, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

“Simply amazing ! quality, style, choice amazing !”

Pooky 5 star review on 18th November 2023

Helpful Report

Posted 2 years ago

Hi there Simon, This looks fabulous, I love the shades in the chandelier. Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! Best wishes, Em

Posted 2 years ago

“Absolutely beautiful table lamp!”

Helpful Report

Posted 2 years ago

Hi there Elizabeth, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

“Great customer service and very quick delivery .”

Helpful Report

Posted 2 years ago

Hi there Sally, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Very easy to order, received my lampshade very quickly. well packaged.”

Helpful Report

Posted 2 years ago

Hi there Alison, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

Hi Alison, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“Product was exceptional and delivered with care. It’s a beautiful lighting fixture and it’s going to make our home look beautiful”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email us with your comments it’s much appreciated. Best wishes, Mara

Posted 2 years ago

“Really pleased with the lampshade, looks even better than the photos in the advertisement”

Helpful Report

Posted 2 years ago

Hi Richard, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Mara

Posted 2 years ago

“First of all, the service is so good. I have emailed and phoned with questions and the responses have shown an excellent knowledge of the products. The shades are amazing quality, completely different and unlike products found in department stores.”

Helpful Report

Posted 2 years ago

Hi Pamela, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Beautiful lampshades with so much choice. Easy straightforward website and speedy delivery.....whats not to like?”

Helpful Report

Posted 2 years ago

Hi there Stephanie, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes,

Posted 2 years ago

“Really lovely pieces, very cute, good quality.”

Helpful Report

Posted 2 years ago

Hi there charlotte, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Em

Posted 2 years ago

“Love my new Twinky rechargeable table light. My house is filled with beautiful and unusual Pooky lampshades. Quite the nicest company to deal with, nothing is too much trouble and everything arrives carefully wrapped in eco friendly packaging.”

Helpful Report

Posted 2 years ago

Hi there Sally, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Cute mini shades, perfect for swan neck night fittings either side of the bathroom mirror”

Helpful Report

Posted 2 years ago

Hi there Freya, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Quick delivery and the product is great quality.”

Helpful Report

Posted 2 years ago

Hi there Lucy, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Absolutely gorgeous range of lighting and great customer service.”

Helpful Report

Posted 2 years ago

Good morning Beatrice, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Fun and innovative ways to add fun and style to your home”

Helpful Report

Posted 2 years ago

Thank you so much for the 5 star rating of Pooky! We are delighted to hear that you've had such a great experience with our product. We strive to bring fun and innovation to homes all around the world, and we're so happy to have you as a loyal customer! Thank you for your support. Best wishes, Becci

Posted 2 years ago

“Pooky have been very efficient ensuring safe delivery and care of my order. Love my new lampshade.”

Pooky 5 star review on 17th November 2023

Helpful Report

Posted 2 years ago

Thank you so much for your lovely review, Sylvia. Your new Berries Egg and Spoon shade looks so lovely in your home so thank you for sharing that image with us. Best wishes, Becci

Posted 2 years ago

“Super quick delivery, items look even better than in the photos. Can't wait to get them installed, particularly the beautiful terracotta small pendant which will look amazing in our kitchen.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating, Georgina! We are so glad to hear that you had a great experience with us. We look forward to hearing how much of a wow factor the terracotta small pendant brings to your kitchen. Thank you again for your kind words and for shopping with us! Best wishes, Becci

Posted 2 years ago

“Had several lights from Pooky for our new house , all good quality , and well designed in line with current trends”

Helpful Report

Posted 2 years ago

Thank you so much, Anna, for your five-star rating of Pooky! It sounds like you've had a great experience with the lights you purchased for your new house - we're glad to hear that you are impressed with the quality and design of our products! Best wishes, Becci

Posted 2 years ago

Pooky is rated 4.9 based on 31,791 reviews