Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love Pooky! Loke the designs, products and brand.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your wonderful feedback back. We are overjoyed that you love our designs as much as we do. Best wishes, Mara

Posted 1 year ago

“Great product, price and service. Hats off Pooky!”

Helpful Report

Posted 1 year ago

Hi Rupert, We truly appreciate your kind words and acknowledgment of our great product, price, and service. It's customers like you who make our job so fulfilling. Your dedication to Pooky as a loyal customer means the world to us. We are incredibly grateful for your continued support and trust in our brand. We will strive to maintain the high standards that have earned your loyalty. Best wishes, Mara

Posted 1 year ago

“Absoulutely love my Phileus rechargable lamps! We like in a old home with few light fixtures and fewer outlets! There isn't a dark corner that isn't improved by one of these lamps!”

Helpful Report

Posted 1 year ago

Hi Nicole, Thank you for taking the time to leave such wonderful feedback. It's fantastic to know that these lamps have brightened up every dark corner in your old home, providing a perfect lighting solution without the hassle of limited outlets. Your continued loyalty means the world to us, and we truly appreciate your support. If you ever need assistance or have any further feedback, please don't hesitate to reach out. We'll be here to assist you. Once again, thank you for your kind words and for being such a valued customer! Best wishes, Mara

Posted 1 year ago

“Beautiful lights purchased for our hallway and got matching sockets and switches. It looks amazing!”

Helpful Report

Posted 1 year ago

Hi Romilly, We are delighted to hear that you love the beautiful lights you purchased for your hallway. Adding the matching sockets and switches must have truly brought the whole look together, and we couldn't be happier that it looks amazing! We also want to take a moment to express our gratitude for your loyalty as a customer. It means a great deal to us to have your trust and support in our products. Thank you for sharing your positive experience, Romilly! Best wishes, Mara

Posted 1 year ago

“I recently bought a small Blake picture light and a medium Blake picture light in Bronze. I am thrilled with them, they are exactly what I was looking for, very slim and understated, excellent quality, modern with a nod to the traditional. I was kept informed by emails of their journey on the way to my home and they arrived promptly. I couldn’t be happier. I have quite a few of your beautiful pleated lampshades and your customer service is always super efficient. Thank you Pooky.”

Helpful Report

Posted 1 year ago

Hi Sandra, We truly appreciate your kind words and are thrilled to hear that you are happy with your recent purchase of the small and medium Blake picture lights in Bronze. We are delighted that they are exactly what you were looking for - slim, understated, and of excellent quality, blending modernity with a touch of tradition. We also take great pride in our customer service, and we are glad to hear that you found it super efficient. Thank you! Best wishes, Mara

Posted 1 year ago

“Pooky offers such a unique range of beautiful lampshades. The quality is always far superior to many other brands. Pooky never disappoints!”

Helpful Report

Posted 1 year ago

Hi Kerry, It's wonderful to hear that you find our range of beautiful lampshades unique. We take pride in delivering exceptional quality that surpasses many other brands. Your kind words about Pooky never failing to meet your expectations mean the world to us. Thank you again for being a valued customer. Best wishes, Mara

Posted 1 year ago

“Great light! Arrived on time, no fuss transaction. Super costumer service. Would recommend.”

Helpful Report

Posted 1 year ago

Hi Mary, Thank you so much for giving Pooky a 5-star rating! We are thrilled to hear that you had a positive experience with us. We always strive to deliver our products on time and ensure a seamless transaction process. Our dedicated customer service team is committed to providing excellent assistance. Your recommendation means a lot to us! Once again, thanks for rating us and sharing your feedback. Best wishes, Mara

Posted 1 year ago

“Always great to deal with and like the original designs that Pooky are coming up with all the time.”

Helpful Report

Posted 1 year ago

Hi Caroline, We are thrilled to have you as a loyal customer and are grateful for your continued trust in our products. Your satisfaction means the world to us, and we look forward to providing you with many more delightful lighting experiences in the future. Best wishes, Mara

Posted 1 year ago

“Absolutely delighted with purchase”

Helpful Report

Posted 1 year ago

Hi Athina, Thank you for your kind words and for being an amazing customer! We truly appreciate your continued loyalty as a customer. Your support means the world to us, and we are committed to providing you with the best products and services. Should you need any assistance or have any further questions, please don't hesitate to reach out to us. Best wishes, Mara

Posted 1 year ago

“Excellent service.”

Helpful Report

Posted 1 year ago

Hi Laraine, Your satisfaction means everything to us, and we are delighted to have provided you with exceptional service. We will continue to strive for excellence and look forward to assisting you again in the future. Thank you once again for your fantastic review! Best wishes, Mara

Posted 1 year ago

“Beautiful large Pumpkin shades, look perfect as part of a combined old/modern scheme.”

Helpful Report

Posted 1 year ago

Hi there, We truly appreciate your support and are thrilled to know that our beautiful large Pumpkin shades fit perfectly as part of your combined old/modern scheme. We look forward to serving you with more exceptional products in the future! Best wishes, Mara

Posted 1 year ago

“The delivery was fast and the quality was high. Very happy with my purchase.”

Helpful Report

Posted 1 year ago

Hi Siobhan, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 1 year ago

“Lovely lights excellent service”

Helpful Report

Posted 1 year ago

Hi Elaine, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 1 year ago

“Love Pooky lights. It's my go to shop for lighting at home and for business.”

Helpful Report

Posted 1 year ago

Hi Ingrid, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Not fitted yet but absolutely thrilled with them. They are stunning!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“The website has a great selection of shades and bases. The option to see all shades on the different bases is great.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Ordered online. Very prompt despatch and delivery. One of the shades had the reducer ring missing from the fitting. I have contacted Customer service who tell me it is on it way. That was 4 days ago.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. I am sorry to hear that you haven't received your shade reducer ring. If you still haven't received this please do get back in touch with customer service at hello@pooky.com and we can resend you one. Best Wishes, Emmy

Posted 1 year ago

“Second item I've bought from Pooky, excellent quality, heavy duty outside wall light, looks gorgeous. Costs a bit more but well worth it for the right look.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I have bought a number of shades and fittings from Pooky and the quality is absolutely fantastic. I wouldn't go anywhere else!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Recently purchased 2 lampshades and a large glass hurricane lamp. The lampshades are really lovely and well made. The hurricane lamp looks amazing on my dining table. Delivery was fast and efficient very happy customer”

Helpful Report

Posted 1 year ago

Barbara, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews