Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very useful little spotlight & well made-”

Helpful Report

Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“I absolutely love my rechargeable wall lights. They give off a fantastic light and look absolutely beautiful. Really well made.”

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Posted 1 year ago

Hi Louise, We are truly blown away by your review and thank you for taking the time to leave your feedback. The Twinky rechargeable wall lights are so charming in your home and definitely adds a modern twist to your regal mirror. We are in LOVE. Thanks again and hope to see you again soon. Best wishes, Mara

Posted 1 year ago

“Excellent service and fantastic quality.”

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Posted 1 year ago

Hi Jane, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“The lights are so much fun, easy to install and use, and they were delivered fast! Have already received loads of compliments. Can’t wait to have Pooky lights in all the rooms.”

Helpful Report

Posted 1 year ago

Hi Caitlin, Thank you for your feedback - we are delighted you found us and can't wait to see your collection grow. Nothing makes us happier than hearing that we are able to provide our customers with an exceptional experience. Best wishes, Mara

Posted 1 year ago

“Arrived very quickly all as ordered would use again.”

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Posted 1 year ago

Hi there, Stephen, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Mara

Posted 1 year ago

“Ordered a gorgeous lamp and had a query which I raised and must say that the Customer Service at Pooky is excellent - very fast and efficient.”

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Posted 1 year ago

Hi Sarah, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Great design and sturdy”

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Posted 1 year ago

Hi Cristina. Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 1 year ago

“I renovated an entire house using Pooky Lights and the service couldn't have been better. The lights are absolutely beautiful and they were delivered very quickly. Very happy customer indeed.”

Helpful Report

Posted 1 year ago

Hi Vanessa, Thank you so much for your fantastic 5-star rating of Pooky! We truly appreciate your kind words and are thrilled to hear that you had a wonderful experience with our lights and service. It brings us immense joy to know that you found our lights absolutely beautiful and that our prompt delivery exceeded your expectations. It was an absolute pleasure assisting you with your house renovation project, and we couldn't be happier to have met your needs. Your satisfaction as a customer is our top priority, and we are grateful for your trust in Pooky. Should you have any further lighting needs or inquiries in the future, please don't hesitate to reach out. We're here to make your lighting dreams come true! Best wishes, Mara

Posted 1 year ago

“I am absolutely delighted with the 2 external wall lanterns that I recently ordered from pooky. They are super quality & beautifully finished. The ordering process was very easy & delivery was swift. I would thoroughly recommend pooky if you are looking for quality lighting to enhance your home.”

Helpful Report

Posted 1 year ago

Hi Julie, We are blown away by your feedback, what an outstanding review! We pride ourselves in our customer service and it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Brilliant service from start to finish and the Phileas lamp and pink ikat shade are stunning. Perfect in my hallway where there isn't a convenient socket.”

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Posted 1 year ago

Hi there, Thank you so much for sharing such a lovely image with us, Linda. This pairing is absolutely gorgeous and looks like it was made for your home. Best wishes, Mara

Posted 1 year ago

“Quick and impecable delivery”

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Posted 1 year ago

Hi Raquel, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 1 year ago

“Really pleased with our lamps, really gorgeous and cool design”

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Posted 1 year ago

Hi there. I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“I love Pooky because they have a wide selection, the website is well done (very easy to try out different combo plus some useful styling pictures) and the delivery is extremely quick. It's a bit pricy but you do get that lovely service for it and beautiful items.”

Helpful Report

Posted 1 year ago

Hi Elsa, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“A problem with my order was resolved quickly and effectively by the customer service team - thanks.”

Helpful Report

Posted 1 year ago

Hi there, Thank you for your feedback - we are delighted you found us and can't wait to see your collection grow. Nothing makes us happier than hearing that we are able to provide our customers with an exceptional experience. Best wishes, Mara

Posted 1 year ago

“Lovely lamp and shade, great service too”

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Posted 1 year ago

Hi Janice, I can imagine your new purchase looks like it was made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“We generally like Pooky and are repeat customers, however we have had small things like the lights not being as flush to the wall as in photos or arriving broken. Customer service has always been excellent though!”

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Posted 1 year ago

Hi Tony, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“Great lampshade, really good quality. Great delivery and service will buy again for sure.”

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Posted 1 year ago

Hi Suzy, We are blown away by your feedback, what an outstanding review! We pride ourselves in our customer service and it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Arrived well packaged and quickly. Great customers service on a query I had with the lights in aftercare. Lovely stylish lighting, will definitely purchase from Pooky again in the future.”

Helpful Report

Posted 1 year ago

Hi Thea, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Excellent choice and service, will definitely go back!”

Helpful Report

Posted 1 year ago

Hi Laurence, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“The product looks fine however considering the cost , ie nearly £200 for 2 small, lightweight bedside lamps, they are not really worth it. The lamp base is very lightweight n the shade is ok but nothing out of the ordinary for £200. I’m sorry to write this review but as I’ve said you don’t get much for your money. Kind Regards Jill”

Helpful Report

Posted 1 year ago

Hi Jill, Thank you so much for taking the time to provide us with your feedback on Pooky. We truly appreciate your honesty and willingness to share your experience. All of our products are handmade including all the lampshades. A lot of care and craftsmanship goes into the production of the product which then reflects on the pricing to be able to uphold elegant lighting with a modern twist of artistry. We understand this can be a little disappointing and can not apologies enough for not meeting your expectations in this regard. Once again, thank you for your feedback, Jill. We are committed to continuously improving our products and service, and your feedback is instrumental in that process. Kind regards, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews