Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Gorgeous lights arrived fast and well packaged. I love so many of the lights on the site, can’t wait to get my new ones up soon!”

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Posted 1 year ago

Hi Lucy, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Couldn't be happier with our purchases from Pooky - a beautiful lamp and 2 stunning lamp shades. The quality is excellent and the products arrived very quickly and well packaged. Thank you so much.”

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Posted 1 year ago

Hi there, We are overjoyed to hear that you are delighted with your recent purchases – a beautiful lamp and two stunning lamp shades. Knowing that our products have met your expectations in terms of quality and design brings us great joy. We also appreciate your kind words regarding our efficient delivery service. We pride ourselves in making sure that our products reach our customers in a timely manner and are well packaged for their protection. Your satisfaction is our utmost priority! Thank you so much! Best wishes, Mara

Posted 1 year ago

“Items arrived qucikly and very well packed to protect them. Appreciate how the website shows shade choices too.”

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Posted 1 year ago

Hi Mollie, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“Purchased a blue dotty light shade. Great quality adds a splash of colour to the ceiling. Delivery within days.”

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Posted 1 year ago

Hi Jane, We are pleased to know that you find it to be of great quality and that it adds a delightful splash of color to your ceiling. We also hope that the swift delivery exceeded your expectations. We can't wait to see you again and watch your collection grow. Best wishes, Mara

Posted 1 year ago

“Nice products for our cottage. Would be good to see a few more variations of sockets in the brass to match the fittings!”

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Posted 1 year ago

Hi Bryony, Thank you so much for taking the time to rate Pooky with four stars! We truly appreciate your continued support as a loyal customer. We're delighted to hear that you find our products nice for your cottage. Your feedback about having more variations of sockets in brass to match the fittings is extremely valuable. We constantly strive to improve our product range, and your suggestion will definitely be taken into consideration as we plan for future updates. Keep your eyes peeled! Once again, thank you for choosing Pooky and for sharing your thoughts. We look forward to serving you with even more options that meet your preferences. Best wishes, Mara

Posted 1 year ago

“Unbelievable customer service and prompt delivery to ROI. Was kept informed at all stages of dispatch/delivery. Faultless service.”

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Posted 1 year ago

Hi Sarah, Thank you for taking the time to write such a wonderful review. We take pride in keeping our customers informed throughout the entire dispatch and delivery process, ensuring a faultless service from start to finish. Your satisfaction means the world to us, and we couldn't be happier to have delivered on that. Once again, we sincerely appreciate your kind words and support. If you ever need anything in the future, please don't hesitate to reach out to us. We are always here to assist you. Best wishes, Mara

Posted 1 year ago

“I am not a natural on line shopper, but found Pooky website has been easy to navigate, but my actual reason for making a purchase is down to the selection which is outstanding. The only reason I haven’t given 5 stars is I couldn’t see any guidance regarding any recommended bulbs for my lights which are for the pair of wall lights in my bathroom. It would be helpful to have more info on this. Is it safe to use any type, obviously being mindful of the wattage?”

Helpful Report

Posted 1 year ago

Hi Sue, Thank you so much for taking the time to rate Pooky with 4 stars. We truly appreciate your feedback and are thrilled to hear that you found our website easy to navigate. We understand that our outstanding selection played a significant role in your decision to make a purchase, which means a lot to us. We apologise for not providing guidance regarding recommended bulbs for your bathroom wall lights. Your suggestion to include more information on this topic is much appreciated, and we will look into this to make improvements in the future. We are grateful to have you as a loyal customer, and we value your support. If you have any other questions or concerns, please do not hesitate to reach out to us. We are here to assist you. Thank you for your feedback, and we look forward to serving you again in the future. Best wishes, Mara

Posted 1 year ago

“Fantastic company with a beautiful range of lights”

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Posted 1 year ago

Hi there, Thank you so much, Sara, for your incredible 5-star rating of Pooky! We truly appreciate your feedback and are thrilled to hear that you had a fantastic experience with our company. We take pride in offering a beautiful range of lights to add that perfect touch to any space. Your support means the world to us. Please don't hesitate to reach out if you ever need anything. Thank you again! Best wishes, Mara

Posted 1 year ago

“Pooky is always my first port of call for all things lamp-based because there is a good range at reasonable prices. The orders invariably arrive on time & well packed.”

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Posted 1 year ago

Hi Anita, It's absolutely delightful to hear that Pooky is your go-to destination for all things lamp-based. We take immense pride in offering a diverse range of lamps at reasonable prices, ensuring that you always find what you're looking for. Our team works tirelessly to ensure that every order arrives promptly and in impeccable condition, so hearing that they have been consistently on time and well-packed is music to our ears. Thank you once again for your support and trust in Pooky. We look forward to serving you with many more lamp-tastic experiences in the future! Best wishes, Mara

Posted 1 year ago

“Super quick and efficient service; great products”

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Posted 1 year ago

Hi Julie, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Excellent customer service when things weren’t quite right”

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Posted 1 year ago

Hi Amanda, We wanted to acknowledge your feedback about our excellent customer service when things weren't quite right. Ensuring customer satisfaction is our top priority, and we are pleased to have been able to address any issues you may have encountered promptly and efficiently. Your recognition of our efforts is truly appreciated. Thank you again for choosing Pooky and for taking the time to share your positive review. We look forward to serving you in the future! Best wishes, Mara

Posted 1 year ago

“what an efficient delivery and quick response to my orders ... I can not wait to work more...”

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Posted 1 year ago

Hi Feray, We take pride in our efficient delivery service, ensuring your order arrives promptly. Additionally, we strive to offer excellent quality products at affordable prices. Your positive feedback is truly encouraging, and it fuels our motivation to maintain our standards. Best wishes, Mara

Posted 1 year ago

“Excellent product and found pooky very efficient”

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Posted 1 year ago

Hi Carol, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Delighted with my rechargeable light. Beautiful design and really cosy shade. Packaging was really cute and fantastic service adding me to a waiting list. Slight pity that I wasn't aware of customs charges until after it was out for delivery from UK to Ireland.”

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Posted 1 year ago

Hi there, Thank you, Ashley, for your wonderful 4-star rating of Pooky! We are delighted to hear that you are loving your rechargeable light. The beautiful design and cosy shade truly make it a perfect addition to any space. We also appreciate your kind words about the cute packaging and fantastic service, especially for adding you to the waiting list.However, we do apologize for the inconvenience caused by the customs charges. We understand that it can be disappointing to be unaware of such fees until after the delivery process. We appreciate your feedback, and we will look to improve our communication regarding customs charges for future orders. Thank you once again for your support and for taking the time to share your experience with us. We truly value your feedback and look forward to serving you again in the future. Best wishes, Mara

Posted 1 year ago

“A really good online experience with excellent communication, incredibly quick delivery and charming efficient help when I phoned when I needed to change my order. I can only recommend Pooky as having a great range of products with first class customer care - it was definitely a 5 star experience and I look forward to shop with Pooky in the future.”

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Posted 1 year ago

Hi Veronica, Thank you so much for your outstanding 5-star rating of Pooky! We truly appreciate your kind words and are thrilled to hear about your wonderful experience with us. It's great to know that you had a really good online experience, appreciating our excellent communication and incredibly quick delivery. We're glad our charming and efficient help over the phone made your experience even better, especially when you needed to make changes to your order. We take pride in offering a great range of products and providing first-class customer care, so it's lovely to hear that we exceeded your expectations. Your recommendation means a lot to us, and we can't thank you enough for your continued loyalty to Pooky. We genuinely value customers like you and are excited to have the opportunity to serve you again in the future. If there's anything else we can assist you with, please don't hesitate to reach out. Best wishes, Mara

Posted 1 year ago

“We love our Pooky lights. Original yet functional!”

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Posted 1 year ago

Hi there, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“Lovely lights and speedy delivery. I love the classic designs brought forward to modern times”

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Posted 1 year ago

Hi Emily, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 1 year ago

“Cool, arty, classic and versatile. Always find what I need from pooky and affordable!”

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Posted 1 year ago

Hi there, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 1 year ago

“You know the brand is exceptional when the product you love is out of stock. The staff at their showroom were brilliant in helping us sign up to stock updates and the second that email came through, we made our purchase and it arrived in the speed of light (pun intended). The product was so worth the wait and we couldn’t be happier!”

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Posted 1 year ago

Hi there, Thank you so much, Sam, for taking the time to leave us a wonderful 5-star rating for Pooky! We truly appreciate your support and are delighted to hear that you had such a positive experience with our staff at the showroom. It's great to know that our team was able to assist you in signing up for stock updates and that you received the notification promptly. We always strive to provide exceptional service to our customers, and your satisfaction is our utmost priority. It's fantastic to hear that the product was worth the wait and that you couldn't be happier with your purchase. We sincerely value your feedback and look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Good quality. Prompt delivery.”

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Posted 1 year ago

Hi Hazel, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews