Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,926 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,926 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 4th November 2026

5986

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful products and excellent service”

Helpful Report

Posted 2 months ago

Hello Valerie, Thank you for your great review. We are delighted to hear that you love our products and service. We hope to see you again in the future! Best wishes, Ella.

Posted 1 month ago

“Delighted ( no pun intended ) with all Pooky products we have purchased , great quality and stylish . Great customer service .”

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Posted 2 months ago

Hello Lisa, Thank you for your kind words! We are thrilled to hear you have always been impressed with your Pooky purchases. We love to hear from our loyal customers. Best wishes, Ella.

Posted 1 month ago

“Great products and easy returns when needed. Would recommend.”

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Posted 2 months ago

Hello Amelia, Thank you for taking the time to leave a fantastic review. We are very pleased to hear that you love what we do and that you found the returns process easy when you needed it. Thank you for the recommendation! Best wishes, Ella.

Posted 1 month ago

“Brilliant products,brilliant designs,knowledgable helpful staff.Great delivery service!!!”

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Posted 2 months ago

Hi Dara, Thank you for sharing this. We’re really glad you’re happy with the products, designs, and our staff, and that the delivery service met your expectations. Kind regards, Charlie

Posted 2 months ago

“Great products at a fair price.”

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Posted 2 months ago

Hello Zoe, Thank you for your 5 star review. It is lovely to see your original lamp base has had a makeover with one of our shades! We think it looks great! Thank you for choosing Pooky. Best wishes, Ella.

Posted 1 month ago

“You can't beat Pooky rechargeable lights. We've recently bought our 3rd table lamp and as always, it's superb quality and super stylish. We've previously wasted money on cheaper brands but it's never worth it. They just don't compare.”

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Posted 2 months ago

Hi Allyson, Thanks so much for sharing this. We’re really glad you’re happy with the Pooky rechargeable lights and that the quality and style continue to impress across your lamps. Kind regards, Em

Posted 2 months ago

“Beautiful quality lamp shades. Well packed and very quick delivery (within a few days abroad).”

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Posted 2 months ago

Hi Marco, Thank you for sharing this. We’re really glad you’re happy with the lampshades, and that they arrived well packed and with quick delivery abroad. Kind regards, Em

Posted 2 months ago

“I absolutely love your products so much so that I ordered the smaller Bill lamp but it’s too small now prepared to wait as long as it takes to get the bigger Bill (pendant) and brilliant service and a joy to be able to actually speak on the telephone and everyone are extremely helpful”

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Posted 2 months ago

Hi Rita, Thank you for sharing this. We’re really glad you love the products and that the service and phone assistance were helpful. It’s great to hear you’re prepared to wait for the bigger Bill pendant. Kind regards, Em

Posted 2 months ago

“Very stylish and matches very well my decor. I became a big fan of this brand from now on.”

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Posted 2 months ago

Hi Thiers, Thank you for sharing this. We’re really glad you find it stylish and that it matches your decor, and that you’re now a fan of the brand. If there’s anything else you’d like to share, please reply. Kind regards, Em

Posted 2 months ago

“Pooky lamps are for me, special, timeless pieces that bring me joy when I look at them.”

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Posted 2 months ago

Hi Elaine, Thank you for sharing this. We’re really glad Pooky lamps bring you joy and feel timeless for you. Kind regards, Em

Posted 2 months ago

“The light is lovely and well designed but the packing fell short of expectations. The light wasn’t sturdily packed and the tape had been wound over the cord, leaving the cord disgusting and sticky. I wonder did I maybe got a return because the light had a few small scratches?”

Helpful Report

Posted 2 months ago

Hi Rosanna, Thanks for sharing this. We’re glad you like the light, but we’re sorry the packaging didn’t meet your expectations and the cord was left with tape residue. We’ll pass your feedback to the team to review. If there’s anything else you’d like us to know, please reply. Kind regards, Em

Posted 2 months ago

“Love Pooky lights - they have something for every part of the house - they are so helpful and are happy to give you time to decide on what you want - their shop in Chelsea is fab. Thank you Pooky lights - I have bought most of my lights for my new house from you - but I particularly adore these ones: long roddy ip44 wall light in nickel with glass rods. Love that we get points towards our next order! I was able to buy THE most glorious pink silk lampshades with £40 off! Thank you.”

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Posted 2 months ago

Hi Mrs, Thank you for sharing your lovely feedback. We’re delighted you’re enjoying Pooky lights and that the Chelsea shop feels fab for you. It’s great to hear you’ve found pieces you adore for your new house. Kind regards, Em

Posted 2 months ago

“Wonderful, well-made lamps at reasonable prices. I have 6 now.”

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Posted 2 months ago

Hi Anna, That’s wonderful to hear. We’re glad you’re enjoying the lamps and that they’re meeting your expectations. Kind regards, Em

Posted 2 months ago

“J'ai acheté un abat-jour de très belle facture. L'envoi a été rapide”

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Posted 2 months ago

Bonjour Michele, Merci pour votre retour. Nous sommes ravis que l’abat-jour vous plaise et que l’envoi ait été rapide. Bien cordialement, L'équipe Pooky

Posted 2 months ago

“Good value via sale products and prompt delivery”

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Posted 2 months ago

Hi Graham, Thanks so much for sharing this. We’re really glad you found good value in our sale products and that your delivery was prompt. Kind regards, Em

Posted 2 months ago

“I am not one for leaving reviews usually. But I must say that I am really happy with pooky lighting. Specifically the 16cm empire gathered lampshade in grey ferns block printed cotton I purchased from them. I originally thought the product was a little pricey, but with a discount code I took the plunge and as I say couldn't be happier. Fast delivery, well packaged, and a gorgeous high-quality product that I think looks just wonderful on this antique brass lamp I had been restoring.”

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Posted 2 months ago

Hi George, Thanks so much for sharing this. We’re really glad to hear you’re happy with the Empire gathered lampshade and that it’s looking great on your antique brass lamp. Kind regards, Em

Posted 2 months ago

“Ordered two pooky lampshades described as aqua however as soon as I opened the bos I could see they were definitely not the shade as shown or described in the photo on line so very disappointed to say the least Pookys aqua is more like a dark sage green. This is the second time I have returned lampshades again the photo not in anyway matching the expected colour. Pooky may be high end but products fall short in these lampshades and bought because of the low sale price no wonder I usually buy my shades from John Lewis and in their sale and they are all around my house! Shame but maybe work on producing colours that fit the description Mrs Webb”

Helpful Report

Posted 2 months ago

Hi Cheryl, Thanks for letting us know. I’m sorry the aqua lampshades didn’t match the photo and description. We’ll pass your feedback about the colour to the team. If you’d like us to look into this further, please contact support on hello@pooky.com Kind regards, Em

Posted 2 months ago

“Great products. The best customer service”

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Posted 2 months ago

Hi Deb, Thanks so much for the kind words. We’re thrilled you’re enjoying the products and that you found our customer service to be the best. Kind regards, Em

Posted 2 months ago

“I bought a tiny little battery powered light for a gloomy corner of the hall and am so pleased by the way it casts a soft glow when the light goes. I also love the colour I chose. Apologies that I can't remember the name of the light or the colour! (I'm getting on a bit) But highly recommend. It was just what I was after.”

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Posted 2 months ago

Hi Pauline, So lovely to hear that the tiny battery-powered light gives a soft glow in your gloomy hall and that you’re happy with the colour. No worries about the name—the feeling matters! If you ever want help identifying the exact light or colour, we’re happy to assist. Kind regards, Em

Posted 2 months ago

“Love Love Love all things Pooky. The quality, the colour ways, the styles, its all perfection! Adore my lampshade, its even more beautiful in real life.”

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Posted 2 months ago

Hi Holly, So glad you love all things Pooky and that the lampshade is even more beautiful in real life. Thanks for sharing your lovely words! Kind regards, Em

Posted 2 months ago

Pooky is rated 4.9 based on 31,926 reviews