Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,771 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 15th September 2026

5988

Anonymous

Anonymous // 01/01/2019

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“Beautiful light -arrived really quickly, securely packed and great instructions. Love the little remote!”

Helpful Report

Posted 1 month ago

Hi Paula, Thank you for sharing your experience. We’re delighted the light arrived quickly, was securely packed, and that the instructions were helpful. It’s great to hear you’re enjoying the remote too! Kind regards, Em

Posted 4 weeks ago

“I bought a stunning lamp base and glorious lampshade in the sale which was delivered efficiently (ie not by Evri). I have been sending pictures to all my friends! Very pleased.”

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Posted 1 month ago

Hi Caroline, Thank you for sharing your lovely feedback. We’re delighted you’re thrilled with the lamp base and lampshade, and that delivery was smooth. It sounds wonderful that you’re enjoying showing them off to friends! Kind regards, Em

Posted 4 weeks ago

“Easy to order, prompt delivery. A great addition to our home.”

Helpful Report

Posted 1 month ago

Hi David, Thank you for sharing your kind words. We’re glad it was easy to order and that the delivery was prompt, and that Pooky is a great addition to your home. We appreciate you taking the time to write this. Kind regards, Em

Posted 4 weeks ago

“Great products. Great prices. Great delivery and packaging.”

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Posted 1 month ago

Hi Tracy, Thank you for your fantastic review. We’re delighted you’re happy with the products, prices, and delivery and packaging. Kind regards, Em

Posted 4 weeks ago

“lovely light switch and very quick service. Thank you very much”

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Posted 1 month ago

Hi Geraldine, Thank you for your kind words. We’re glad you love the light switch and that the service was quick. Warm regards, Em

Posted 4 weeks ago

“Excellent, prompt service and a small query was dealt with quickly and efficiently. The product is high quality. Would definitely use this company again.”

Helpful Report

Posted 1 month ago

Hi Sarah, Thank you for your kind words. We’re glad to hear you’re happy with the high quality and that your query was resolved promptly. We appreciate you taking the time to share your feedback and we’d be glad to welcome you back. Kind regards, Em

Posted 4 weeks ago

“I think you have a product fault with your classic pendant. The mounting bracket sits much high than the mounting holes for the pendant cover where I tried for around 2 hours to screw it in. I expect some wiggle room, but is around 5mm. I have included a photo showing how much of a gap it is. It is almost impossible to just loosen the bracket on the ceiling and hope it will line up with the cover. I also included a photo showing the hole is not vertically aligned, I think the hole sit lower than its intended design.”

Helpful Report

Posted 1 month ago

Hi Phillip, I’m really sorry to hear about the mounting issue you're experiencing and that you spent so long trying to get it aligned. Thank you for sharing thought photos. If you’d like us to take a closer look, please reply with your order number and the best contact details, and we’ll assist further, otherwise, please email us at hello@pooky.com. Kind regards, Oliver

Posted 1 month ago

“Beautiful products as advertised. love myl lamp shades”

Helpful Report

Posted 1 month ago

Hi Nikki, Thank you for your lovely review. We’re delighted you’re happy with your lampshades and think they’re beautiful. Kind regards, Em

Posted 4 weeks ago

“Beautiful lighting and great customer service.”

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Posted 1 month ago

Hi Sophie, Thank you for sharing your kind words. We’re so glad you’re happy with your lighting and our customer service. We appreciate you taking the time to leave a review. Kind regards, Em

Posted 4 weeks ago

“Beautiful silk lampshades, came very carefully packaged and damage free”

Helpful Report

Posted 1 month ago

Hi Amelia, Thank you for your lovely feedback. We’re delighted to hear the silk lampshades arrived carefully packaged and damage-free. Kind regards, Em

Posted 4 weeks ago

“ALL Pooky shades are just lovely. Excellent company to deal with who make ordering and/or returns/ exchanges so easy”

Helpful Report

Posted 1 month ago

Hi Hilary, Thank you for sharing your lovely feedback. We’re thrilled you’re enjoying the Pooky shades and find ordering and returns easy. Kind regards, Em

Posted 4 weeks ago

“A joyous trip to your showroom in Gloucester last week. 10/10 for presentation, customer liaison and range of lighting.”

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Posted 1 month ago

Hi Jane, Thank you for sharing your lovely experience. We’re thrilled you enjoyed the Gloucester showroom visit and that you found the presentation, liaison, and range to be top-notch. We appreciate you taking the time to let us know. Kind regards, Em

Posted 4 weeks ago

“Beautiful Brass lamp shades. Absolutely love these and have had lots of compliments from friends and family!”

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Posted 1 month ago

Hi Sandhya, Thank you for sharing your lovely feedback. We’re thrilled you love the brass lampshades and that they’re getting compliments. Kind regards, Em

Posted 4 weeks ago

“Absolutely beautiful lampshade”

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Posted 1 month ago

Hi Mary, Thank you for sharing your lovely feedback. We’re delighted you find the lampshade absolutely beautiful. Kind regards, Em

Posted 4 weeks ago

“I am absolutely thrilled with my sales purchase of this beautiful pair of rechargeable table lights which look perfect on my mantelpiece”

Helpful Report

Posted 1 month ago

Hi Georgina, Thank you for sharing your lovely experience. We’re thrilled the rechargeable table lights look perfect on your mantelpiece and that you’re enjoying them. Kind regards, Em

Posted 4 weeks ago

“I am completely in love with this stunning lamp! I bought the smaller stucco lamp in stone and paired it with the 35cm ikat shade in Navy yoga, creating a gorgeous look that just complements everything in my room to absolute perfection. The stone stucco base has a solid, beautifully crafted structure, and the linen shade feels so special. The packaging was incredible, delivery was right on time, and knowing I can choose another beautiful Pooky shade that will effortlessly match the base in the future makes this an absolute fab purchase. Not to forget the discount I was given as a first time customer always a plus!”

Helpful Report

Posted 1 month ago

Hi Faye, Thank you for sharing your lovely experience. We’re thrilled you’re in love with the smaller stucco lamp in stone and the 35cm ikat shade in Navy yoda, and that they complement your room so perfectly. It’s great to hear the base feels solid and the linen shade feels special, and that the packaging and delivery met your expectations. We’re also glad you’re looking forward to matching future shades with your base. We appreciate you taking the time to write such kind words. Kind regards, Em Kind regards, Em

Posted 4 weeks ago

“The picture light over our old oil painting has brought it to life. The fitting was straightforward and we would probably buy another for other paintings.”

Helpful Report

Posted 1 month ago

Hi Geoffrey, Thank you for sharing your experience. So glad the picture light brings the painting to life and that the fitting was straightforward. It’s lovely to hear you’d consider another for other paintings. Kind regards, Em

Posted 4 weeks ago

“Lovely looking lamp, having bought two small rechargeable lights from Pooky I decided to get one of the bigger lamps and liked the Wobster. I also bought one of the recommended shades. It arrived promptly although there was an issue with the controller, which was dealt with quickly and a new one soon arrived. My only gripe is that the shade doesn't fit onto the lamp as well as on the smaller lights. Either the rim on which it sits is a bit small, or the magnetic force isn't enough to hold onto the shade but if you brush against it the shade tilts somewhat and could cause the lamp to overbalance. This isn't an issue with the smaller lamps I have. Apart from the the quality is good and the genesis cell efficient and lasts well too”

Helpful Report

Posted 1 month ago

Hi Yvonne, Thank you for sharing your experience. We’re glad the controller issue was resolved quickly and that you like the Wobster and the shade overall. We’re sorry to hear the shade doesn’t fit as well on the larger lamp—the fit can vary by design, and we’ll pass this feedback along. If you'd like any help in the future with the selection process, please give us a call on 020 7351 3003 or email us at hello@pooky.com. Kind regards, Oliver

Posted 1 month ago

“The lampshades arrived in lovely packaging making full use of the space provided in the box and not sending 3 individual boxes for the 3 lampshades. Impressive. Great quality material and stunning colours.”

Helpful Report

Posted 1 month ago

Hi Sally, Thank you for sharing such a lovely review. We're glad the packaging made a good impression and that the lampshades arrived in great condition. We hope to see you again soon! Kind regards, Oliver

Posted 1 month ago

“Amazing and beautiful product. I love my light it’s very pretty and so practical. fantastic service and communication”

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Posted 1 month ago

Hi Agnès, Thank you for such a lovely review. We’re thrilled you love the light as much as we do! Pretty and practical never go out of style, just like that gorgeous room. I'm so happy you've had fantastic service and communication and look forward to seeing you again soon. Kind regards, Oliver

Posted 1 month ago

Pooky is rated 4.9 based on 31,771 reviews