Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,348 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Lynne P

Tor C

5904

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Loved my new lighting and quick and efficient service . Will definitely use poooky again !”

Helpful Report

Posted 2 years ago

Hi there Lisa, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“It was very easy ordering on the Pooky website and delivery was extremely quick with very clear email communication. The lampshades are exactly what I was after. Overall a very straightforward, speedy and successful ourchase!”

Helpful Report

Posted 2 years ago

Hi there Julie, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“I love my new lamp, perfect as cordless for anywhere I choose! Found already the perfect spot, so cosy and high quality”

Helpful Report

Posted 2 years ago

Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

Hi there Theresa, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Kindest regards, Em

Posted 2 years ago

“Amazing quality lampshades with great designs. Particularly love the collaboration with Matthew Williamson.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Lovely style of lights and great correspondence from the team. Would appreciate more info on how to set the products up - for example I didn’t really understand how the picture light I ordered would work - whether it would have a switch or not etc.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Fabulous lights. Easy to use website. Prompt delivery.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lamps, exactly as it appears online. Feels high quality and sturdy. Would buy from Pooky again.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Lovely lamp, good quality, clear instructions, delivered on time”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I love Pooky products, they are always that little bit different but seem to fit the bill for what I need perfectly! Looking forward to seeing your next designs.......... PS I LOVE the glass Espere balls for brackets I've just ordered for my new bathroom!”

Helpful Report

Posted 2 years ago

Thank you for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Lovely light, very good quality, and arrived quickly.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I was very pleased with my order of a lamp from porky, it arrived promptly and the lamp is as stated with a beautiful lampshade and I ordered the bulb to go with it, I would definitely recommend pooky lights and will order again, fantastic pooky lights”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Fantastic company to buy from....the items on the website are true to colour and accurately described with all measurements. The service is quick. And i have been more than delighted with every purchase.”

Helpful Report

Posted 2 years ago

Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Very happy with the Phileas lamp, smart and excellent quality. Enjoying it in the kitchen already and will be so useful in the event of storms causing power cuts which happened a couple of weeks ago when storm Ciarán hit!”

Helpful Report

Posted 2 years ago

Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

“I knew I would love the iKat lampshade when it arrived, and I do! It was delivered really quickly and looks great on my table lamp against a Farow and Ball Stiffkey Blue background. Thanks Pooky! 🌟”

Helpful Report

Posted 2 years ago

Lovely choice of lampshade, and we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best Wishes, Emmy

Posted 2 years ago

“The low stock levels are a big problem. I understand that you are acquiring a new warehouse and hopefully that should improve matters. However, it has been a huge frustration when one buys a lamp, finds it is suitable, then goes to order its pair and finds there is then no availability. We were also very disappointed to be told that our picture lights are not expected to last more than 10 years and will need to be replaced in full- and not just the bulb. Hard to justify this total lack of any attempt at sustainability!”

Helpful Report

Posted 2 years ago

Hi Isabella, Thank you for getting in touch and leaving a review. I am so sorry to hear that your experience was disappointing as we do try to accommodate all of our customers with their desired Pooky products. We appreciate your understanding and patience while we begin to expand our company and open new warehouses to help fall in line with our customers' needs for our lovely lamps and shades. This unfortunately does take a little bit of time and we understand the frustrating aspects that come with this. We have begun to create a larger quantity of orders for our stock which will be reflected in the upcoming months and hope that you love the old favourites and new additions coming your way! In regards to the picture lights - Some of our products like the Blake and the Milton have built-in LEDs which are expected to last 25,000-30,000 hours. If you do have any queries about other picture lights we supply please contact us at Hello@Pooky.com as we do have an extensive range that operates with different bulbs that can be replaced when needed. Best wishes, Mara

Posted 2 years ago

“Received my order all in perfect condition. Very happy with lampshades.”

Helpful Report

Posted 2 years ago

Hi Marie, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience and love your new purchase! Best wishes, Mara

Posted 2 years ago

“Love the designs always”

Helpful Report

Posted 2 years ago

Hi Susannah, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Mara

Posted 2 years ago

“Great service, speedy delivery and super quality and stylish lampshades.”

Helpful Report

Posted 2 years ago

Hi Sandra, Your comments are much appreciated and it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Great company - always quality products and quick delivery.”

Helpful Report

Posted 2 years ago

Hi Holly, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Best wishes, Mara

Posted 2 years ago

“I ordered a 16cm empire lampshade in temple green and it is perfection! The ideal size to have on my kitchen sideboard and it ties together my cream walls to the green feature wall beautifully. Looks gorgeous with the light on or off!”

Pooky 5 star review on 13th November 2023

Helpful Report

Posted 2 years ago

Hi Hannah, Thank you so much for your kind words. Such an easy way to spruce up an old favourite! Thank you for sharing your image with us, the lampshade looks perfectly at home in your beautiful room! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,348 reviews