Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,348 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,348 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Lynne P

Tor C

5904

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great selection of lighting online and would recommend viewing the show-room in person if you can get to them. We ordered 2 wall lights. Quick delivery and they look great. Would definitely use again.”

Helpful Report

Posted 2 years ago

Elliott, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Excellent products at very competitive prices - even more so when discounted by way of the loyalty points. I have a preference for a sliding bar switch on table lamps - which is becoming less common. My order was delivered within a couple of days. I raised a pre-purchase query using the online contact system and received a response within about 15 minutes. Overall, very happy with both the product and the service and Pooky continues to be my first port of call for lamps and shades.”

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Posted 2 years ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Beautiful light fittings delivered with care. Easy return service if needed. Excellent company. I’m looking for other fittings I could change now.”

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Posted 2 years ago

Deb, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy!

Posted 2 years ago

“Absolutely brilliant service, delivery super fast and the fittings are gorgeous and great quality.”

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Posted 2 years ago

Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Beautiful, tasteful floor lamp. Good customer service.”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Excellent and very quick service. . The returns policy is excellent. Allows you to try bases and shades and return free of charge which means you feel more inclined to try things you may not choose otherwise”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I absolutely love all of the pendant lights that I have purchased for my new home. Can’t wait to see them all twinkling!”

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Posted 2 years ago

Hi there Michelle, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“Lovely products, reasonable prices and super fast delivery! What more can anyone ask for?”

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Posted 2 years ago

Hi there Maryline, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Arrived well packaged and in top condition”

Helpful Report

Posted 2 years ago

Hi there Sylvia, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 2 years ago

“I have purchased several lamps and shades from Pooky over the last few years. The service has always been excellent and prompt delivery. I've just purchased a large blue linen shade, an ikat shade and the little brass twinky battery lamp and very happy with everything. Thank you Pooky.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know so graciously that you are happy with your Pooky product. We are very grateful to you for taking the time to email with your comments it’s much appreciated. Kindest regards, Em

Posted 2 years ago

“Love my new lamp shade, it’s such good quality and looks great! Pooky is my new favourite ‘go to’ when ordering lighting. Would love to see some more rechargeable wall lights in the future!”

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Posted 2 years ago

Hi there Jodee, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 2 years ago

“Speedy service and fabulous products - thanks Pooky!”

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Posted 2 years ago

Hi there Sophie, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Bought the Phileas lamp and William Morris shade (green willow) as a present and it didn’t disappoint. Great and very quick service from ordering to delivery . Very well made lamp and combined they ooze quality. Also very useful , charging lead and plug were provided so could use it from the moment it came out of the box.”

Pooky 5 star review on 9th November 2023

Helpful Report

Posted 2 years ago

Hi there Karen, Lovely choice of shade, we're very pleased to hear that you're happy. Thank you for letting us know, it's much appreciated. Best wishes, Em

Posted 2 years ago

“Lovely shades - great selection. Arrived quickly,”

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Posted 2 years ago

Hi there Alex, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Beautiful lampshades. Expensive but well worth the money. A step above any others I’ve had in terms of quality and look.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“Quick delivery and excellent communication regarding our order.”

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Posted 2 years ago

Hi there, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“EXCELLENT SERVICE FAST DELIVERY LOVELY PRODUCTS”

Helpful Report

Posted 2 years ago

Hi there, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

“Beautiful lamp shades and alway quick delivery. Free returns as well!”

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Posted 2 years ago

Hi there Anna, Lovely choice of shade, we're very pleased to hear that you're happy. Thank you for letting us know, it's much appreciated. Best wishes, Em

Posted 2 years ago

“Such quick delivery and helpful suggestions of add on products such a bulbs and fittings. Highly recommend!”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Em

Posted 2 years ago

“The design and materials in the “Percy pendant light) are good but the assembly or construction caused the bulb to be slightly offset from perfectly vertical. This was not sufficient reject or exchange the light which looks good and which we like a lot. Hence four stars rather than five. Supply time and delivery was excellent.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

Hi there Frank, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 2 years ago

Pooky is rated 4.9 based on 31,348 reviews