Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Superb quality as always. Love this brand. Delivery is so fast & well packed to protect the products.”

Helpful Report

Posted 1 year ago

Hi Alison, Thank YOU for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to seeing your next Pooky purchase. Best wishes, Mara

Posted 1 year ago

“Good service, one of the products arrived damaged however Poooky didnt even question replacing it and put it in next day delivery as soon as i contacted them.”

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Posted 1 year ago

Hi there, Alice, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Mara

Posted 1 year ago

“Pooky have a fab selection of good quality, stylish and affordable lights. I am doing a big building project at the moemnt and have had many dealings with the company. At all times they have been helpful, courteous and efficient. My loyalty to Pooky is unwavering and I couldn't recommend them more highly.”

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Posted 1 year ago

Hi Cara, We appreciate your kind words and are thrilled to hear that you are satisfied with our selection of good quality, stylish, and affordable lights. It's fantastic to know that you have had multiple interactions with our company during your big building project, and we are delighted that our team has consistently provided you with helpful, courteous, and efficient service. Best wishes, Mara

Posted 1 year ago

“Good service”

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Posted 1 year ago

Hi Helen, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 1 year ago

“Absolutely love my Pooky lights. They were delivered on time and packaged really well. They are going to look lovely when we’ve finished decorating and got them up.”

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Posted 1 year ago

Hi Jess, We are thrilled to hear that you absolutely love them. We take great pride in delivering our products on time and ensuring they are well-packaged for a hassle-free experience. We are confident that your Pooky lights will add a touch of loveliness to your decor once you've finished decorating and put them up. If you have any questions or need further assistance, please don't hesitate to reach out to us. Best wishes, Mara

Posted 1 year ago

“I am so impressed with the quality and aesthetic of the Pooky lighting I ordered. It was a fairly large order for me and I fully expected to send one or two items back. But they were all perfect! Very happy and I would definitely return in the future if I require anything more.”

Helpful Report

Posted 1 year ago

Hi Rebecca, Thank you so much for taking the time to leave us a glowing 5-star rating for Pooky! We're truly thrilled to hear that you are impressed with the quality and aesthetic of the lighting you ordered. It's wonderful to know that your fairly large order exceeded your expectations and that every item was just perfect. We're delighted to have made you happy, and we look forward to serving you again in the future if you ever require anything more. Once again, thank you for your kind words and for choosing Pooky. Best wishes, Mara

Posted 1 year ago

“Amazing service to date, we have ordered three chandeliers and I had lots of questions! The team sent additional photos for me and answered all queries happily, the delivery was fast and the products are absolutely beautiful.”

Helpful Report

Posted 1 year ago

Hi, Thank you so much, Jennifer! We truly appreciate your kind words and are thrilled to hear that you had such a positive experience with our service. It means a lot to us. We're delighted to know that you found our team to be helpful and responsive to all your questions. We always strive to go the extra mile for our customers. It's great to hear that the additional photos and prompt answers were able to assist you in your decision-making process. We take pride in offering top-quality products, and your satisfaction is our ultimate goal. Best wishes, Mara

Posted 1 year ago

“Very pleased with all the lights I have bought - good service and delivery”

Helpful Report

Posted 1 year ago

Hi there, We are delighted to hear that you have been very pleased with all the lights you have purchased from us. We truly appreciate your kind words and are delighted to know that our service and delivery have met your expectations. If there's anything else we can do to enhance your experience, please don't hesitate to reach out. We look forward to serving you again soon! Best wishes, Mara

Posted 1 year ago

“Excellent quality and service”

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Posted 1 year ago

Hi Kathryn, We greatly appreciate your support and we're thrilled to hear that you are satisfied with the excellent quality and service we strive to provide. Your continued loyalty means the world to us, and we are grateful to have customers like you. We are always here to make your experience with Pooky the best it can be, so please don't hesitate to reach out if there's anything we can assist you with. Thanks again, and we look forward to serving you in the future! Best wishes, Mara

Posted 1 year ago

“I recently purchased the Bonello table lamp (smaller version) along with saffron dupion silk lampshades and I am over the moon with them. They have become a focal point either side of my bed and look very sophisticated. I have been searching high and low for some vibrant/statement ceramic lamps which are good quality and I have really struggled until I found these on Pooky. Aside from the product itself the delivery was also incredibly fast and well packaged. Couldn’t recommend more. Will be ordering again!”

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Posted 1 year ago

Hi, Thank you so much, Christopher, for giving Pooky a 5-star rating! We truly appreciate your support and are thrilled to hear that you are over the moon with your recent purchase of the Bonello table lamp and saffron dupion silk lampshades. It's wonderful to know that they have become a focal point and exude sophistication in your bedroom. We understand the struggle of finding vibrant and high-quality ceramic lamps, but we're delighted that you found exactly what you were looking for on Pooky. Our team works hard to ensure fast and well-packaged deliveries, and we're glad we could meet your expectations. Thank you for recommending us, and we look forward to serving you again soon! Best wishes, Mara

Posted 1 year ago

“Excellent quality, affordable lamps.”

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Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Beautiful lights for above out ktichen island. Arrived quickly and really well packaged.”

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Posted 1 year ago

Hi Callum, We're glad to know that your order arrived quickly and was well packaged. Your satisfaction means the world to us. If there's anything else we can assist you with, please don't hesitate to let us know. Enjoy your beautiful lights! Best wishes, Mara

Posted 1 year ago

“Quick delivery of lovely lampshades. A bit pricey.”

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Posted 1 year ago

Hi there, Thank you so much, Rachel, for taking the time to give Pooky a 4-star rating! We truly appreciate your continuous support as a loyal customer. We're thrilled to hear that you loved the quick delivery of our lovely lampshades. We strive to ensure timely delivery without compromising on the quality of our products. Your satisfaction is our top priority! Regarding the pricing, we understand your concern. While we strive to offer competitive prices, we also aim to provide exceptional quality and unique designs that make a statement in any space. However, we value your feedback and will use it to improve our pricing strategy. Thank you so much. Best, Mara

Posted 1 year ago

“Very positive experience overall. Great site navigation and user friendliness. Quick service. Great products! I will use again.”

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Posted 1 year ago

Hi Peter, Thank you so much and I am so pleased you found the website so helpful. We have worked really hard to introduce clever functionality online that helps customers make their choices as easy as possible and with confidence that they are going to receive the right match for them so it is always lovely to hear that works! Best wishes, Mara

Posted 1 year ago

“A simple and speedy process. Light shade well packaged and quickly delivered - very please with our new hallway light!”

Helpful Report

Posted 1 year ago

Hi Gail, We're thrilled to hear that your experience with us was a simple and speedy process. We take great pride in ensuring that our products are carefully packaged to ensure their safe delivery, so we're delighted to hear that your light shade arrived in pristine condition. It brings us immense joy to know that you are very pleased with your new hallway light! Thank you! Best wishes, Mara

Posted 1 year ago

“Our lights are beautiful, arrived so quickly, and love that there was no plastic packaging but the product was still so safe and secure.”

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Posted 1 year ago

Hi Briony, It fills our hearts with joy to hear that our lights have succeeded in bringing beauty into your space. We are thrilled to know that your order arrived promptly, allowing you to enjoy them without delay. Furthermore, we pride ourselves on trying our best to be environmentally conscious. That's why we have made efforts to eliminate plastic packaging. It makes us even happier to hear that you found your product to be safe and secure despite this eco-friendly choice. Best wishes, Mara

Posted 1 year ago

“Excellent quality lamp which is far more interesting than your standard stuff- it has real style and looks great in my living room!”

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Posted 1 year ago

Hi there, Thank you so much for your outstanding 5-star rating of our beloved Pooky! We truly appreciate your kind words and are thrilled to know that you find our lamp to be of excellent quality and far more interesting than the standard options out there. We couldn't agree more! Thank you again for taking the time to write such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Gorgeous lampshades in unique colours-patterns. Very quick delivery and I’m so grateful for the option of free returns too, although I thankfully didn’t need it in the end”

Helpful Report

Posted 1 year ago

Hi Megan, We are delighted to hear that you are loving your lamp and the unique colours and patterns of our gorgeous lampshades. We always strive to provide excellent service, so it warms our hearts to know that you found our delivery to be very quick. Best wishes, Mara

Posted 1 year ago

“Excellent quality light switches that enhanced our coach house and made all the difference to our home. Worth the expense to make something look extra special”

Helpful Report

Posted 1 year ago

Hi Diane, We genuinely appreciate your feedback and are thrilled to know that our light switches have enhanced your coach house and made a significant difference in your home. Your kind words truly exemplify the essence of Pooky's commitment to providing excellent quality products. We promise to keep delivering outstanding products that make your space look extra special. Thank you for your feedback and for being a valued part of the Pooky family. Best wishes, Mara

Posted 1 year ago

“The best funky lamps I have ever owned. Best presents and the perfect treat.”

Helpful Report

Posted 1 year ago

Hi Sky, Thank you so much for your fantastic 5-star rating of Pooky! We greatly appreciate your kind words and compliments. We are thrilled to hear that our funky lamps have become the best presents you have ever owned and the perfect treat. If there's anything we can do to enhance your experience further or if you have any specific lamp preferences, please don't hesitate to reach out. We're always here to assist you in finding the perfect lighting solutions. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews