Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,717 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5966

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Order processed and delivered efficiently”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Everything went really well. First time I've ordered anything from Pooky. Very impressed with the lampshades I ordered. They really match my colours in my sitting room. Look lovely.”

Helpful Report

Posted 2 years ago

Evelyn, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Great little rechargeable lamp. Sturdy, solid quality antique brass stand and a lovely bright lamp shade. Looks just perfect on my bookcase and is staying charged for ages too.”

Helpful Report

Posted 2 years ago

Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

“I’ve bought several lampshades now and love them. The service is also great with an easy return meaning I could try different sizes. Also got back to me super quick when I emailed a question about sizing”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

“Our fabulous light was delivered promptly and looks amazing. Thanks Pooky”

Helpful Report

Posted 2 years ago

Matthew, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Lovely quality and design, really happy with my lamp & shade. The wireless feature is fantastic, thank you pooky!”

Helpful Report

Posted 2 years ago

Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 2 years ago

“I love Pooky lights & the flexibility to match fittings & shades. The quality is outstanding & suits the room perfectly.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I love the look of our new rechargeable lamp but we haven't put it up yet because the instructions say to fully charge it first, and that it will light up red while charging and green when fully charged. Ours is showing a blue light so this is not terribly helpful.”

Helpful Report

Posted 2 years ago

Thank you for getting in touch with your feedback. I am sorry to hear about this, it sounds like you may have the wrong instructions. The instructions for the Twinky say that the lamp should glow blue when it is charging, and then will go green when it's fully charged. Please contact customer service at hello@pooky.com if you would like the correct instructions, and we can send these over to you. Best Wishes, Emmy

Posted 2 years ago

“Really love our new lamp, great colours and size, fits perfectly in our living room.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Such a beautiful and unique lamp, I love that I can tailor the base and shade to my rooms and for the quality it's great value too!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Lamp shade was just what i was looking for. Great quality and prompt delivery”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lights....just as I hoped.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Such beautiful lights! They’re every bit as gorgeous as I’d hoped. Very excited to hang them in our new room.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Beautiful rattan lampshade that pairs well with a vintage Ikea lamp I purchased off eBay. Taking your time with interiors really does pay off. Vintage + New = Unique”

Helpful Report

Posted 2 years ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Lovely products. Return process was not straightforward. A label was not included… error I’m told. Printer required for return label. I don’t have one. Customer services helped but took a few messages. Please sort out your label packing and then it will be a great service.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. I am sorry to hear that you had some issues with returning your items. We don't include returns labels inside of the box in an effort to be more environmentally friendly. We do however enclose a returns form with instructions on how to make a return should customers wish to return an item. There is a QR code option for returning with both Yodel and DPD if you don't have access to a printer. I will be sure to pass on this feedback so we can continue to review or returns process to make this as efficient as possible. Best Wishes, Emmy

Posted 2 years ago

“Ceiling shades are all different but all so beautiful.”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lampshades”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“My little Pooky lamp glows brightly and I love it. It feels well made and beautifully finished.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“I very much like the fittings. However, it was not explained that one needs to press the button in order to change the dimming. I thought that one of the fittings was faulty because it was so much less bright. Perhaps include this on the instructions for the uninitiated..?!”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. Yes the Scoon rechargeable lamps are touch activated, so you would need to press and hold the top to dim/brighten the lights. I will pass this feedback on so that the instructions can be improved to explain this in more detail. Best Wishes, Emmy

Posted 2 years ago

“Baby Roddy in chrome arrived on time. The quality of the light fitting exceeded our expectations. Not fitted yet, but I know it will be a beautiful addition to the new bathroom”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,717 reviews