Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

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“Good service beautiful shades just what was needed”

Helpful Report

Posted 1 year ago

Hi Susan, Thank YOU! We are so glad you love your new Pooky products and that we could supply you with delightful customer care. We look forward to seeing you again soon. Best wishes, Mara

Posted 1 year ago

“Fabulous lampshades and lamp bases! I love how the website is laid out in that you can see your chosen shade and colour on the base itself. Having the exact measurements of all items is SO helpful. Ordered Black English meadow for my bedside lamps. Stunning! Prompt delivery, all stages covered by an email. I would highly recommend Pooky.”

Helpful Report

Posted 1 year ago

Hi Dorothy, It's wonderful to know that you appreciate the way our website is laid out, allowing you to see your chosen shade and color on the base itself. We also understand the importance of providing exact measurements for all our items, and we're glad to hear that it was helpful for you. We're delighted that you ordered the Black English meadow for your bedside lamps and found them stunning! We strive to ensure prompt delivery and are glad that all stages of your order were covered by email. Best wishes, Mara

Posted 1 year ago

“The customer experience has been excellent. I haven’t put my light up yet as I’m waiting for an electrician.”

Helpful Report

Posted 1 year ago

Hi Stacey, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I love both of my Pooky lamps! My fave is the orange Wilma table lamp.”

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Posted 1 year ago

Hi Bita, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Perfect lampbases for my lamp shades. Great quality. Pooky always delivers quickly. Very happy.”

Helpful Report

Posted 1 year ago

Hi Alannah, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 1 year ago

“The lamp is beautiful and arrived promptly, professionally packaged and easy to put together. I also bought a shade and bulb, happy with both although I'm a bit disappointed with the seam finish on the shade. I would buy it again.”

Pooky 5 star review on 26th February 2024

Helpful Report

Posted 1 year ago

Hi Ronan, The Stucco and the Top 'n' tails shade look like they were made for your home - we are thrilled we were able to offer a high level of service and even more thrilled you took the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Great quality, style and value. Delighted with all our Pooky purchases for our house renovation project.”

Helpful Report

Posted 1 year ago

Hi Katey, Thank you for leaving such a delightful review. We are overjoyed that you love your new Pooky purchase and look forward to seeing you again soon! Best wishes, Mara

Posted 1 year ago

“great quality, quick delivery and well packaged.”

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Posted 1 year ago

Hi there, Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Mara

Posted 1 year ago

“Great Wall lights which arrived very quickly”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“My beautiful lamp base arrived the next day after ordering. Absolutely gorgeous. Pooky is my go to place for all my lampbases and shades. Why go anywhere else?”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your review and we are so pleased you came back to us! We are so grateful for that and thrilled to keep being able to provide you with our products! Do let us know if we can help with anything in the future. Best wishes, Mara

Posted 1 year ago

“Yes service was very good, and impressed with the products we purchased.”

Helpful Report

Posted 1 year ago

Hi Michael, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I’m so pleased with my new lampshades. Prompt deliveries and hassle free refunds on a couple that were the wrong colour.”

Helpful Report

Posted 1 year ago

Hi Frances, We truly appreciate your kind words and are delighted to hear that you are pleased with your new lampshades. We take pride in providing prompt deliveries and hassle-free refunds to ensure a seamless shopping experience for our valued customers like you. Thank you for choosing Pooky, and we look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Pooky have a wonderful selection of lighting that is beaufully made. Their unique lampshades are so fun and colourful that they are a great additon to any room. My orders always arrive super quickly and the customer service team are great to deal with if I have any questions. I woudl highly recommend Pooky Lighting, its my go to for all my lighting.”

Helpful Report

Posted 1 year ago

Hi there, We're also glad to hear that your orders always arrive quickly and that our customer service team has been helpful in resolving any queries you may have had. At Pooky Lighting, we strive to provide exceptional service and assistance to our valued customers like you. Thank you for your recommendation. It means the world to us. We look forward to continuing to serve you and providing you with the best lighting options for all your needs. Best wishes, Mara

Posted 1 year ago

“Quick delivery. Lovely lampshade and very good value.Will buy from this site again!”

Helpful Report

Posted 1 year ago

Hi Jo, We are delighted that you found our delivery to be quick and that you love the lampshade. It's great to know that you also found it to be of excellent value. Your satisfaction means a lot to us, and we are thrilled that you're planning to purchase from our site again. Thank you for your wonderful review and for choosing Pooky. Best wishes, Mara

Posted 1 year ago

“Fantastic quality and design. Delivery and returns policy couldn’t be any easier. Absolutely love my retro light switches”

Helpful Report

Posted 1 year ago

Hi Julie, Your love for our Florence toggle switches brings us immense joy! We're delighted that our product has met your expectations and added a touch of nostalgia to your space. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to provide you with exceptional products and service. Thank you for your wonderful review and for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“I recently had the pleasure of upgrading my home lighting with products from Pooky, and I must say, the experience has been nothing short of illuminating. From the get-go, their website was a beacon of inspiration, filled with a wide variety of lighting options that cater to every imaginable style and need. Whether you're in the market for a statement chandelier, practical task lighting, or ambient lights to set the perfect mood, Pooky has it all. What sets this company apart is not just the quality of their products, which is evident in the craftsmanship and durability of their lights, but also the exceptional customer service. The team was incredibly helpful, offering personalized recommendations that perfectly matched my home's aesthetic and my family's needs. Shipping was prompt, and everything arrived well-packaged, ensuring that my new lighting fixtures were in pristine condition. Installing the lights was a breeze, thanks to the clear instructions and the straightforward design of the products. It's clear that Pooky understands the importance of convenience for their customers. Since installing their lighting, my home has transformed. Each room now has its own unique ambiance, thanks to the carefully selected lights that not only serve their purpose but also add a touch of elegance and warmth to my space. In a market flooded with options, Pooky stands out for their commitment to quality, customer satisfaction, and a range that caters to every taste. I've received countless compliments on my new home lighting, and I've been more than happy to recommend Pooky to friends and family. If you're looking to elevate your home with lighting that combines style, function, and reliability, look no further than Pooky.”

Helpful Report

Posted 1 year ago

“Great light, good quality and exactly wanted we wanted. Electrician said it was easy to fit. Very happy with our purchase.”

Helpful Report

Posted 1 year ago

Hi Clare, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Beautiful products in a high quality finish Customer service has always been excellent also”

Pooky 5 star review on 23rd February 2024

Helpful Report

Posted 1 year ago

Hi Stacey, We greatly appreciate your feedback and are delighted to hear that you were impressed by our beautiful products in a high quality finish. Our team takes great pride in creating exceptional pieces that add a touch of elegance to your home. Furthermore, we are overjoyed that you have had a positive experience with our customer service in the past. We strive to provide excellent support and assistance to our valued customers, ensuring that your experience with Pooky is nothing short of remarkable. Thank you. Best wishes, Mara

Posted 1 year ago

“I am a big fam of all the patterns that Pooky offer and have a number of their shades. They deliver very quickly and the return process is hassle free. I'm a big fan!”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much, Emily, for your fabulous 5-star rating of Pooky! We're delighted to hear that you are a big fan of our patterns and have a collection of our shades. We also want to express our gratitude for acknowledging our quick delivery and hassle-free return process. We are dedicated to providing the best experience for customers like you. Thank you once again for your support, and we look forward to serving you again soon! Best wishes, Mara

Posted 1 year ago

“Pooky is a fantastic lighting company I have now purchased five lights from them the customer service is great they are delivered in a few days & are always well packaged.”

Helpful Report

Posted 1 year ago

Hi Tim, It means a lot to us that you have chosen Pooky for multiple purchases and that you appreciate our great customer service. We are delighted that your lights have been delivered to you promptly and that they have always been well packaged to ensure their safe arrival. Your satisfaction is our top priority, and we will continue to strive for excellence in both our products and services. Thank you again for taking the time to leave us such a positive review. We truly appreciate your support and look forward to serving you in the future. Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews