Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought three lampshades. They were beautifully made and arrived on time. Unfortunately the colour wasnt quite right for where they were going. The return service was excellent though and the money refunded very promptly. I will buy pooky products again.”

Helpful Report

Posted 1 year ago

Hi Libby, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“Love my new lamp!”

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Posted 1 year ago

Hi Yasmin, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 1 year ago

“Great service, very quick delivery, well packed and good customer service! Lights are great, we go straight to Pooky for all our lights now. On the whole the lights look better than the photos?”

Pooky 5 star review on 28th February 2024

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Posted 1 year ago

Hi Amy, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Em

Posted 1 year ago

“We love the lampshade but unfortunately it only works as a shade for a floor lamp and we wanted it for a ceiling light. We have decided to keep it even though it is upside down. Would be great if possible to make you’re shades compatible with hanging and floor lamps!”

Helpful Report

Posted 1 year ago

Hi there, I am sorry to hear we did not have the style shade you were looking for in the reversible gimble. Shades that can be used on a pendant and on a table lamp are found on the website here: https://www.pooky.com/collections/lampshades?refinementList%5Bmeta.filters.filters_fitting_type%5D%5B0%5D=Reversible%20Gimbal. Kindest regards, Em

Posted 1 year ago

“Beautiful lampshade, excellent quality and looks amazing. Thank you.”

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Posted 1 year ago

Hi there, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 1 year ago

“Lovely lights, great addition to any living space - highly recommend.”

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Posted 1 year ago

Hi there, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Em

Posted 1 year ago

“Good quality lampshades, they feel expensive”

Helpful Report

Posted 1 year ago

Hi there, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 1 year ago

“Love these lights - well made (not in China) and look great”

Helpful Report

Posted 1 year ago

Hi there Marcus, Thank-you for letting us know you're happy with your new purchases! I'm sure they've made a lovely addition to your home. Best wishes, Em

Posted 1 year ago

“Pooky adds instant charm and character to any space! I particularly love the large range of beautiful lampshades and wall lights.”

Helpful Report

Posted 1 year ago

Hi there, We take pride in offering a diverse range of lampshades and wall lights that are not only beautiful but also curated to suit various styles and preferences. Your appreciation for this aspect of Pooky inspires us to continue bringing unique and stunning pieces to our collection. Thank you for your generous review. Best wishes, Mara

Posted 1 year ago

“lovely products - fast delivery”

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Posted 1 year ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 1 year ago

“Lampshades are stunning! Worth the investment. Arrive quickly too.”

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Posted 1 year ago

Hi Kate, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time Best wishes, Mara

Posted 1 year ago

“Beautiful shades, sumptuously constructed. Feel and look high quality. Quick service and easy purchase experience thanks to well put together website.”

Pooky 5 star review on 27th February 2024

Helpful Report

Posted 1 year ago

Hi Toby, Thank you for taking the time to write such a wonderful review, we are blown away by your positive feedback, it means the world to us. We are delighted that our well-put-together website contributed to a quick and hassle-free purchase experience for you. We would also like to express our deep gratitude for your loyalty as a customer. It is because of fantastic customers like you that we are inspired to continually deliver exceptional products and services. We truly appreciate your support, and we cannot wait to serve you again in the future. Best wishes, Mara

Posted 1 year ago

“Very good so far, the lights look good and are going to do a nice downlight job on some pictures. My electrician couldn't fit the wallights completely over the pre-existing hole for the wires that came out, as the wall box cover is small and mounted via a fixed height bar at the back, so that will need a small retro fix of some filler and paint. I also have to get a dimmer switch fitted, and that will be in the next week or so, but they should be great for the bedroom.”

Helpful Report

Posted 1 year ago

Hi John, Thank you for taking the time to let us know about your experience. We apologise for the inconvenience you faced with the wall lights not fitting completely over the pre-existing hole for the wires. However, we're glad to hear that you have a solution in mind for a small retro fix with filler and paint. We're confident that with this fix, the wall lights will look perfect in your space. Additionally, we're glad to know that you plan on getting a dimmer switch fitted in the near future. This will further enhance your experience and create a cozy ambiance in your bedroom. Once again, we express our gratitude for your kind words and for choosing Pooky. If there's anything else we can assist you with, please feel free to reach out. Best wishes, Mara

Posted 1 year ago

“Excellent company, great visuals and easy transactions. Love the quality of my little lamp, absolutely gorgeous. Received within three days of ordering and even gave me the option of adding the correct bulb. Will definitely use Pooky again.”

Helpful Report

Posted 1 year ago

Hi Jane, We are delighted to hear that you had such a positive experience with our company and also thrilled to hear that you found our website easy to use with our seamless transaction process. Providing excellent visuals and ensuring your satisfaction is of utmost importance to us. Furthermore, we are glad that your lamp arrived swiftly within three days of your order placement. Our aim is to always deliver our products promptly and efficiently. Offering you the option to include the correct bulb is just one way we strive to go the extra mile for our customers. Thank you for your glowing review. Best wishes, Mara

Posted 1 year ago

“Trend setting lampshades I can’t get enough of ! I want more ! Currently own 2 x black and white ikat shades. Pooky are the best !”

Helpful Report

Posted 1 year ago

Hi N, Your enthusiasm is infectious, and we are grateful to have customers like you who appreciate our designs. We are delighted that you currently own two of our stunning black and white ikat shades. Your support encourages us to continue creating the best lampshades in the market. We value your loyalty and look forward to providing you with even more amazing lampshades that will surely dazzle your spaces. Thank you. Best wishes, Mara

Posted 1 year ago

“Beautiful options to brighten up any space…my new lampshade looks perfect in our lounge and adds a new dimension to an otherwise boring corner. Excellent, safely packaged and quick delivery.”

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Posted 1 year ago

Hi Ingrid, It's great to know that you found our options beautiful and that your new lampshade fits perfectly in your home. We take immense pride in delivering excellent quality products, and we are delighted that our safe packaging and quick delivery met your expectations. Thank you again for choosing Pooky and taking the time to share your positive experience. Best wishes, Mara

Posted 1 year ago

“I LOVE my lamp -- it's as beautiful as was pictured online, arrived very quickly and very well wrapped, and is the highlight of my room now!”

Helpful Report

Posted 1 year ago

Hi Shana, We are delighted to hear that you love your lamp just as much as it was depicted online. It's fantastic to know that it arrived swiftly and was well-protected during transit. We're delighted to hear that it has become the centerpiece of your room and is a source of joy for you. Thank you for taking the time to write such a wonderful review! Best wishes, Mara

Posted 1 year ago

“I bought the beautiful Bendle Desk lamp with a Giorgio shade (frosty green exterior and stone interior). I needed it in a hurry. It arrived in 24 hours beautifully packed. What I like about Pooky is that the lamps are made really well and the shades are always interesting.”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for taking the time to write such a heartfelt review. We understand the importance of timely deliveries, especially when you need it in a hurry, so we always strive to provide efficient and reliable shipping services. It's wonderful to know that your lamp arrived beautifully packed within 24 hours. We take immense pride in the craftsmanship of our lamps and the uniqueness of our shades. We believe that attention to detail and exceptional quality are paramount, and we are glad that you appreciate the fine workmanship. Thank you again! Best wishes, Mara

Posted 1 year ago

“Excellent in every respect”

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Posted 1 year ago

Hi Marie-Ann, Thank you for your feedback - we are delighted you found us and can't wait to see your collection grow. Nothing makes us happier than hearing that we are able to provide our customers with an exceptional experience. Best wishes, Mara

Posted 1 year ago

“Beautiful quality, great communication and quick service”

Helpful Report

Posted 1 year ago

Hi Eleanor, We truly appreciate your support and your kind words. Beautiful quality, great communication, and quick service are indeed the pillars of our business, and we're delighted to know that we have met your expectations. Thank you! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews