Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,717 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,717 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5966

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We bought two of the cordless lamps for our kitchen table and they look absolutely fabulous and are exactly as shown on the website. Love the way you can select the base and add your selected shade to see how it will look and then look at all other bases that the shade will fit as well as all shades that will fit that base! Make selecting the right combination easy. When the product arrived quickly after ordering we were not disappointed. The bulbs last as long as advertised (c15 hours) but as they take c4/5 hours to recharge so we took the suggestion of Pooky to buy a spare battery for each lamp which works well.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. I am sorry to hear that your rechargeable lights aren't lasting as long. As this may be an issue with the bulb, please contact customer service at hello@pooky.com and the team can look into this further for you. Best Wishes, Emmy

Posted 1 year ago

“Can't comment at moment as not fitted but they arrived and should look great”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Pooky is now my go-to lighting brand for my own houses or any project I am doing. I love the flexibility of the shade size to create very different looks and of course, the choice reminds me of opening a brand new box of coloured crayons - what can I create with all this? Stylish, fun, funky or formal Pooky has it all!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“I've just bought two yellow and white striped lampshades and they're fabulous. Just what I wanted to match some Laura Ashley bedding. They look really modern and funky. Delivery was so fast too. I'll definitely Pooky to my friends and family.”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Great service. I ordered a Supermoon ceiling light and although there was going to be a short delay in the delivery time I was kept up to date by DPD so I had no issues with that. The light looks great fitted in the lounge and I'm also pleased with the lamp I ordered.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Great selection of quality products that just always deliver on style! Love the latest addition we have purchased of black pendants for the kitchen.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I love Pooky's rechargeable lamps. I bought a Trek lamp in black which is perfect for both standing on a shelf in my sitting room and taking outdoors for the garden table for those warm sunny evenings we sometimes have! It's small enough to stand on a shelf, but has three levels of lighting and is certainly bright enough. It's fab.”

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! Best Wishes, Emmy

Posted 1 year ago

“Beautiful objects with reasonable prices!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Gorgeous little lamp and shade. On the left-hand side of the windowsill to give a bit of light there”

Pooky 5 star review on 5th September 2024

Helpful Report

Posted 1 year ago

Lovely choice of lamp, and we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best Wishes, Emmy

Posted 1 year ago

“Consistently good quality and stylist products, most recently purchased rechargeable lamps. Prompt delivery service each time and management of expectations.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I’m very happy with this purchase. It’s a beautiful pendant and I love the chunky chain and olive cord. Despite purchasing the smallest size it is still a substantial size. I can’t wait to put it up in our hallway!”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“I had an excellent experience shopping at Pooky. They have a fantastic selection of lighting products, and I was able to find exactly what I needed. I had to exchange one of the items, and the customer service team was incredibly helpful. They responded promptly and handled the exchange process smoothly and professionally. The entire experience was stress-free, and I truly appreciate their attentiveness. I highly recommend Pooky for both their great product range and top-notch customer service!”

Helpful Report

Posted 1 year ago

Alena, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“I love this lighting shop - pretty much all my lights are now Pooky. Their customer service is excellent and lights are delivered very promptly.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“I ummed and ared about these shades for some time. Whilst good value for what they are I wouldn't normally spend so much on bedroom lamp shades. I am however really pleased that I did, they are beautiful and really lift the room. The fabric is gorgeous and the workmanship is excellent what more can I say. I couldn't fault the delivery or the packaging, it was all very professional. Oh and value wise, I looked for alternatives in other stores and anything of equivalent style / quality was much more expensive. I think I may be a Pooky convert lol.”

Helpful Report

Posted 1 year ago

Alison, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Bought the recharge standard lamp and two wall Lamps. Really lovely looking however a quite major downside is that both wall lamps are controlled by the same remote control channel so it’s not possible to turn them off and on independently other than by pressing the top of the lamps. So not very good for bedside as pressing either remote turns both lamps from on/off to the opposite state.”

Helpful Report

Posted 1 year ago

Hi Emily, Thank you for your feedback regarding our rechargeable lamps. I am sorry to hear about this issue. I can see that you have ordered one of our Twinky lights, and each lamp should come with it's own remote. I can confirm that you can turn on just one lamp at a time if you wish, you would just need to get closer to the lamp you would like to turn on to activate the sensor, as otherwise the sensor in the remote will turn both lamps on. I hope this helps, and please do contact our customer service team at hello@pooky.com if you need any further assistance with this. Best Wishes, Emmy

Posted 1 year ago

“I took advantage of the sale and order two lampshades for some lamp bases that are not even in the country! That means that I really trust Pooky! The lampshade are gorgeous and the usual excellent quality of the several products I already bought.”

Helpful Report

Posted 1 year ago

Maria, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Review written 2 days ago and sent excellent 5 stars”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Lovely quality lampshade and delivered quickly too! Would definitely buy from Pooky again.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Just what I was looking for. The perfect wall sconce without the need for an electrician. Looks great!”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Stunning glass on this pendant lamp, very happy with this purchase and amazing quick delivery too. Thank you Maureen Dunn”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time.! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 31,717 reviews