Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,223 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,223 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5869

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a beautiful lamp; fabulous quality and lovely packaging . Looks wonderful in my lounge”

Helpful Report

Posted 2 years ago

Hi Faye, Your kind words about the beautiful design, fabulous quality, and lovely packaging truly made our day. We're delighted that Pooky looks wonderful in your lounge. We appreciate your support and hope that our lamp continues to bring brightness and elegance to your living space. If you have any questions or need further assistance, please don't hesitate to reach out. Stay happy and enjoy the warm glow of Pooky! Best wishes, Mara

Posted 2 years ago

“Pooky always deliver interesting and unique lighting. I have been a fan of theirs for a number of years and I will find something new and exciting whenever I go to their website. I find the ordering and delivery process to be very efficient and effective, any communications with the company are quickly addressed by them. A gem of a company.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your incredible 5-star rating of Pooky! We truly appreciate your support and loyalty throughout the years. We are thrilled to hear that you consistently find our lighting products interesting and unique. It warms our hearts to know that whenever you visit our website, there's always something new and exciting waiting for you. Our team works tirelessly to curate a wide range of designs and options that cater to our customers' diverse tastes. We are also grateful for your kind words regarding our ordering and delivery process. Efficiency and effectiveness are two cornerstones we strive for in ensuring a smooth shopping experience for our valued customers like yourself. Best wishes, Mara

Posted 2 years ago

“Original lighting that filled a gap between mainstream and high-brow. The first to make colourful lamps and shades accessible. Never disappointed (myself or my interior decorating clients) by a Pooky product, and people can always recognise one.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Francisca, for your amazing 5-star rating of Pooky! We truly appreciate your support and loyalty to our brand. We are thrilled to hear that you have been consistently satisfied with our products, and that they have seamlessly filled the gap between mainstream and high-brow lighting.As pioneers in making colourful lamps and shades accessible, we take great pride in delivering original lighting options that truly stand out. It warms our hearts to know that both you and your interior decorating clients have never been disappointed with a Pooky product. Your kind words about people being able to recognize a Pooky piece means the world to us. We strive to create designs that are both unique and recognizable. Thank you once again for your glowing review and for being an invaluable member of our loyal customer base. We look forward to continuing to brighten up your space with our innovative lighting solutions. Best wishes, Mara

Posted 2 years ago

“Pooky light are fabulous. It's my first go to when we need them. Recently bought 7 wall lights and a matching ceiling light and so pleased with them. Have got lots of other pooky light too. They are v well made. Thank you.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Please do get in touch if you need any assistance and so happy you part of the Pooky family! Best wishes, Mara

Posted 2 years ago

“fabulous wooden lamp base and shade.....may soon need to buy another.....very quick delivery.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Best wishes, Mara

Posted 2 years ago

“Comprehensive selection of affordable good quality light fittings”

Helpful Report

Posted 2 years ago

Hi Fiona, Thank you so much for your glowing 5-star review of Pooky! We truly appreciate your kind words and are thrilled to hear that you had a fantastic experience shopping with us. At Pooky, we take pride in offering a comprehensive selection of affordable good quality light fittings. It's fantastic to know that our range appealed to you and met your expectations. We strive to provide our customers with beautiful, high-quality products that not only enhance their spaces but also offer great value for money. Thank you! Best wishes, Mara

Posted 2 years ago

“My experience with Pooky has been nothing short of exceptional! From their stunning designs and impeccable craftsmanship to their commitment to sustainability and outstanding customer service, Pooky sets the standard for excellence in the world of lighting – we've got wall lights, sockets, switches and the whole works so far. If you're in search of lighting solutions that marry style, functionality, and sustainability, look no further than Pooky 🫶”

Helpful Report

Posted 2 years ago

Hi Elizabeth, We are thrilled to hear that your experience with Pooky has been exceptional. Our team works tirelessly to create stunning designs and impeccable craftsmanship that exceed expectations. We are also deeply committed to sustainability and it brings us great joy to know that our efforts resonate with conscious customers like you. Best wishes, Mara

Posted 2 years ago

“I think the Pooky website is fantastic for starters ... every combo you could possibly want to see is covered ...( and some you shouldn't!) ...I love that ! It's simple and straightforward to navigate, and prices are clear and obvious, so super easy to use. I have now ordered 2 items ( a large lampshade and a Cooper wall light ) both arrived swiftly, beautifully and safely packaged ... both are perfect, exactly what i was hoping for, so yeah fab all round!”

Helpful Report

Posted 2 years ago

Hi there, We're thrilled to hear that you find our website fantastic, with comprehensive coverage of all the lampshade combos (even the ones you shouldn't see!). We designed it to be simple and straightforward, ensuring a hassle-free navigation experience. It's delightful to know that you appreciate our clear and obvious pricing, making it super easy to use. Thank you for your kind words and for choosing Pooky. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“I ordered the Twinky re chargeable lamp. It is a lovely item, perfect. I keep using it all over the house where there is no socket, I absolutely love it!”

Helpful Report

Posted 2 years ago

Hi Yvonne, It's indeed a lovely and perfect item, designed to bring light to those areas of your house where sockets are scarce. We're glad to know that it has become such a versatile and beloved feature in your home! Your custom means the world to us. We are incredibly grateful to have you as part of our Pooky family. Should you ever need assistance or have any other lighting needs, please don't hesitate to reach out. We're here to help brighten up your space. Thank you again for your wonderful review and for being such a valued customer. We look forward to serving you in the future. Best wishes, Mara

Posted 2 years ago

“My most favourite lighting company ..exquisite shades and colourful ..have fitted my refurbished home with wall fittings and shades. Never seen so much choice anywhere and friends comment on how fabulous my home looks. Highly recommend and thank you Pooky”

Helpful Report

Posted 2 years ago

Hi Sarah, It's wonderful to know that our exquisite shades and colorful options have perfectly complemented your refurbished home. We're truly delighted to have contributed to the fabulous look of your home, and we couldn't be happier that your friends have been showering compliments. Thank you for your heartfelt recommendation and your support. We hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“Outstanding service as always!”

Helpful Report

Posted 2 years ago

Hi Philippa, We truly appreciate your kind words and are thrilled to hear that you had an exceptional experience with our service. It is customers like you who make our job so rewarding. We can't thank you enough for your support, and we look forward to serving you again in the future. If there is anything else we can assist you with, please don't hesitate to reach out. Best wishes, Mara

Posted 2 years ago

“We love the products & the service has been great!!”

Helpful Report

Posted 2 years ago

Hi Max, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“Great quality products, received quickly and well packed. Love the website. Am eyeing up a few chandeliers to purchase! Well done Pooky!”

Helpful Report

Posted 2 years ago

Hi Pam, We're glad to know that you found our website user-friendly and enjoyed the shopping experience. Our team takes great pride in providing high-quality products, and we are delighted that you found them to be up to your expectations. Additionally, we strive to ensure that all orders are swiftly delivered and well packed. Thank you for your support and hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“Really beautiful, Well made lamps.. Totally exceeded my expectations.. Only problem is now I want to buy more .”

Helpful Report

Posted 2 years ago

Hi Yvonne, Thank you so much for giving Pooky a 5-star rating! We are thrilled to hear that you found our lamps really beautiful and well-made. It brings us great joy to know that Pooky has exceeded your expectations. We apologise for the unintended consequence of making you want to buy more lamps, but we assure you that we have a stunning collection waiting for you whenever you're ready! Thank you once again for your support and for choosing Pooky. We appreciate your kind words and look forward to serving you again. Best wishes, Mara

Posted 2 years ago

“Great customer service, available straight away!”

Helpful Report

Posted 2 years ago

Hi James, Great customer service is our top priority, and we are glad that it reflected in your interaction with us. We strive to be readily available to assist our customers, ensuring a seamless experience. Thank you for your generous rating. We look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“Beautiful lampshade, well made, great quality fabric, splendidly designed. Very well packaged and promptly delivered. Customer service is outstanding. Recommended!”

Helpful Report

Posted 2 years ago

Hi Cristina, We really appreciate your kind words and are thrilled to hear that you are pleased with our beautiful lampshade. We take pride in crafting each product with great attention to detail, using high-quality fabric to ensure its durability. The splendid design is indeed one of our main focuses. We are also glad to know that you found the packaging to be excellent and that your order was promptly delivered. Providing outstanding customer service is our top priority, and we're thrilled to be able to meet your expectations in this regard. Thank youfor recommending us! Your satisfaction is truly our reward. If you have any questions or need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“I purchased the Outline glass pendant fitting to add some interest to the corner of the room. The light was delivered promptly and packaged brilliantly despite being dropped by the delivery driver! It looks fabulous in situ - a proper statement.”

Helpful Report

Posted 2 years ago

Hi Victoria, We're delighted that the Outline glass pendant fitting has added the perfect touch of interest to the corner of your room. We understand how important it is to receive your order promptly, and we're glad that despite the mishap with the delivery driver, our packaging ensured that your light arrived safely. It's fantastic to know that the pendant looks fabulous in its place and makes a proper statement. We hope it continues to bring a charming ambiance to your space for years to come. Thank you for your wonderful review, and if there's anything else we can assist you with, please don't hesitate to let us know. Best wishes, Mara

Posted 2 years ago

“One of my bedrooms is small, only big enough for a double bed and bedside tables. I needed a splash of design to make the room welcoming and look sophisticated. The Pooky lamp shades for the bedside tables did it! comments on them when they come to visit. I’m delighted.”

Helpful Report

Posted 2 years ago

Hi Mary, Thank you so much for your stellar 5-star rating of Pooky! We truly appreciate your support and loyalty as our customer. We're thrilled to hear that the Pooky lamp shades for your bedside tables added the perfect splash of design to your small bedroom. It's great to know that the room now feels welcoming and sophisticated. We hope that your guests continue to shower you with compliments when they visit. Once again, thank you for choosing Pooky and for being a loyal customer. We look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“We ordered the brass lamp with the pleated zebra print lampshade. I was over the moon with both when they arrived. Gorgeous lamp, which makes a statement in our sitting room. It’s great not to have the wires! Be prepared to pay customs in Ireland.”

Helpful Report

Posted 2 years ago

Hi Michelle, We truly appreciate your kind words and support. It brings us great joy to know that you are over the moon with our Phileas and the 6cm empire shade in natural Disco Zebra by Matthew Williamson. We designed them with utmost care and attention to detail, aiming to bring a touch of glamour to any space. We are thrilled to hear that the lamp is making a statement in your sitting room. It is our goal to create pieces that not only illuminate but also enhance the ambiance of your home. We couldn't agree more that the absence of visible wires adds to the overall aesthetic. Please note, as you mentioned, that customs fees may apply when shipping to Ireland. We always try our best to provide transparent information regarding such charges to ensure a smooth purchasing experience. Thank you for leaving your feedback and hope to see you again soon. Best wishes, Mara

Posted 2 years ago

“I’ve bought several lights from Pooky and they’re all really lovely and well made. Customer service has always been personal and very helpful. I’d recommend them to anyone looking for classy lighting.”

Helpful Report

Posted 2 years ago

Hi Marie, We are thrilled to hear that you have been a loyal customer and that you find our lights to be lovely and well-made. Our team at Pooky takes great pride in offering high-quality products and providing personalised and helpful customer service. Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you with many more lighting needs in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. Thank you once again for being a valued customer and for taking the time to share your positive experience with us. Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,223 reviews