Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,964 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,964 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 23rd December 2025

5812

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have 3 beautiful lamps which add character and atmosphere to my living space. Love them”

Pooky 5 star review on 23rd February 2024

Helpful Report

Posted 1 year ago

Hi Audrey, We truly appreciate your positive feedback and are thrilled to hear that our beautiful lamps have added character and atmosphere to your living space. Hearing that you love them is incredibly rewarding for us! We also want to express our gratitude for your loyalty as a customer. Your continued support means the world to us, and we promise to keep delivering exceptional products and service to meet your lighting needs. Thank you once again for choosing Pooky, Audrey! We look forward to serving you with more exquisite lamps in the future! Best wishes, Mara

Posted 1 year ago

“Fantastic lights - great quality and love the flexibility of being able to place USB-c charged lights anywhere and move around depending on occasions and seasons!”

Helpful Report

Posted 1 year ago

Hi Greg, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same!! Best wishes, Mara

Posted 1 year ago

“Love all my lamps and lampshades. Easy to order online. Excellent service and prompt postage.”

Helpful Report

Posted 1 year ago

Hi there, We're delighted to hear that you love all your lamps and lampshades from us. It's truly our pleasure to provide you with an easy online ordering experience, excellent service, and prompt postage. If there's anything else we can do to enhance your Pooky experience, please don't hesitate to let us know. We value customers like you and look forward to serving you again soon! Best wishes, Mara

Posted 1 year ago

“New to Pooky and just drawn in to the great products and design, have ordered twice, both arders arrived before they'd even left Pooky and are fabulous. So pleased, thank you x”

Helpful Report

Posted 1 year ago

Hi Angharad, Thank you for leaving such a wonderful review. We are so glad you keep returning back to us and thrilled we can provide you with a high level of service and products. Best wishes, Mara

Posted 1 year ago

“VERY NICE PRODUCT”

Helpful Report

Posted 1 year ago

Hi Mehmet, Thank you for letting us know you're happy with your new purchase I am sure they have made a great addition to your home. Thank you again for your amazing feedback! Best wishes, Mara

Posted 1 year ago

“Speedy delivery, goods packed carefully.”

Helpful Report

Posted 1 year ago

Hi there, We want to express our gratitude for highlighting our speedy delivery and careful packaging of goods. Ensuring that our products reach our customers in perfect condition and in a timely manner is always our top priority. We look forward to serving you again and providing you with more exceptional products and services. Thank you! Best wishes, Mara

Posted 1 year ago

“Always outstanding service & quality - not much more to say than that!”

Helpful Report

Posted 1 year ago

Hi John, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“I have received my lovely lamps and shades. Well packaged and very prompt delivery and easy website to order from”

Helpful Report

Posted 1 year ago

Hi Karen, We're overjoyed to hear that you have received your lovely lamps and shades and that they were well packaged for safe delivery. It's wonderful to know that our website made your ordering process easy and convenient. Your satisfaction means a lot to us, and we will always strive to provide you with excellent products and service. Thank you for choosing us! Best wishes, Mara

Posted 1 year ago

“Fantastic range of colourful lampshades and lights. Ordering was simple and delivery was really quick. The lampshade arrived in perfect condition. The website photos don’t portray the quality of the products. I’m so impressed and I’ll definitely order from Pooky again.”

Helpful Report

Posted 1 year ago

Hi Elaine, We are delighted to know that you found our range of colourful lampshades and lights fantastic. We strive to provide a wide selection of high-quality products that bring joy and warmth to every home. Moreover, we are glad that you found the ordering process simple and that your delivery arrived quickly. Our team works tirelessly to ensure that each order is fulfilled promptly and efficiently. It is also fantastic to hear that your lampshade arrived in perfect condition. We take great care in packaging our products to prevent any damages during transit. Thank you once again for your glowing feedback. We are honored to have gained your trust and loyalty. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Really nice designs available. Quality is excellent.”

Helpful Report

Posted 1 year ago

Hi Claudia, We take pride in ensuring excellent quality for our products, so it's fantastic to know that you were satisfied with your purchase. Should you need any further assistance or have any questions, please don't hesitate to reach out to us. Thanks again for your kind words and for choosing Pooky! Best wishes, Mara

Posted 1 year ago

“As usual great service and products from Pooky”

Helpful Report

Posted 1 year ago

Hi Tim, Delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 1 year ago

“Very prompt delivery and kept up to date. All very smooth.”

Helpful Report

Posted 1 year ago

Hi Adele, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for taking the time. Best wishes, Mara

Posted 1 year ago

“Pooky are amazing, great customer service and their products are amazing. We have bought lots of lights and light shades and will continue to do so!!”

Helpful Report

Posted 1 year ago

Hi there, Thank you so much, Isabella, for your 5-star rating of Pooky! We are delighted to hear that you had a fantastic experience with our products and customer service. It's wonderful to know that you find our lights and light shades amazing and that you have been a satisfied customer, purchasing from us multiple times. We truly appreciate your support and loyalty, and we look forward to serving you again in the future. Best wishes, Mara

Posted 1 year ago

“So happy with everything I ordered - and it all turned up amazingly fast too! Fantastic service all round, thank you!”

Helpful Report

Posted 1 year ago

Hi there, It is delightful to know that our products have met your expectations and that you were pleasantly surprised by the speed of delivery. Providing fantastic service to our customers is always our top priority, and your kind words mean the world to us. Thank you! Best wishes, Mara

Posted 1 year ago

“I absolutely love my Wobster lamp base! I’m tempted to put one in every room. It arrived really well packaged with no damage. Great product very good quality.”

Helpful Report

Posted 1 year ago

Hi Sally, We are thrilled to hear that you absolutely love your Wobster lamp base. We're delighted that your Pooky arrived in pristine condition due to our careful packaging. This reinforces our commitment to ensuring that our products reach you without any damage. It's fantastic to know that you appreciate the great quality of our product as well. Best wishes, Mara

Posted 1 year ago

“Information regarding delivery and the delivery itself were excellent. Package was very well wrapped and I am delighted with the lamp.”

Helpful Report

Posted 1 year ago

Hi Kristine, We wanted to let you know that we have taken note of your feedback regarding the delivery. We always strive to ensure that our customers have a positive experience from start to finish, and we are glad to see that the information regarding delivery and the delivery itself met your expectations. It is great to hear that the package was well-wrapped and arrived in excellent condition. Thank you for taking the time to leave such a wonderful review. Best wishes, Mara

Posted 1 year ago

“Ordered a shade for my wall light having already wasted money on 2 cheaper ones from Highstreet store I am over the moon with my Pooky one. The quality and style are amazing. I am soooo happy with it.”

Helpful Report

Posted 1 year ago

Hi Mrs Hill, We are delighted to hear that you are over the moon with your new shade for your wall light. It is truly satisfying to know that our product has exceeded your expectations after your not-so-great experiences with cheaper alternatives from a Highstreet store. We take great pride in the quality and style of our products, so reading your feedback fills us with joy. Your satisfaction is our utmost priority, and we are so happy to have brought a smile to your face with our Pooky shade. If there is anything else we can assist you with, please do not hesitate to reach out. We look forward to serving you again in the future! Best wishes, Mara

Posted 1 year ago

“Pooky has a beautiful range of lighting and was therefore the first place I looked when trying to source a lampshade for an old lampbase. I instantly fell in love with the Crimson hand blocked 'Wiggly Stars' lampshade, by Ellen Merchant - a whimsical design, which is delicate without being too pretty and has accents of red that pop, but not in a garish way. I found the option on the website, to try the shade on different lamp bases really useful, as it enabled me to get an idea of how it would look size-wise. The lampshade was delivered a couple of days after I'd placed my order, which I felt was pretty quick. The quality of the shade is great and it's even more beautiful in the flesh. Very happy!”

Pooky 5 star review on 22nd February 2024

Helpful Report

Posted 1 year ago

Hi there, Thank you so much for your glowing 5-star review of Pooky! We greatly appreciate your kind words and are thrilled to hear that you had such a positive experience with us. We're delighted that you were able to find the perfect lampshade for your old lampbase in our beautiful range of lighting. The Crimson hand-blocked 'Wiggly Stars' lampshade by Ellen Merchant is indeed a whimsical design that strikes the balance between delicate and not overly pretty, with eye-catching accents of red that are not overpowering. Thank you for taking the time to write such a wonderful review and we can't wait to see you again soon. Best wishes, Mara

Posted 1 year ago

“Really lovely quality lampshade and super fast delivery. Thanks Pooky!”

Helpful Report

Posted 1 year ago

Hi Jennifer, Your feedback means the world to us - Your loyalty as a customer is greatly appreciated, and we are committed to continually providing you with the highest quality products and excellent service. We can't thank you enough for your trust in Pooky. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We are always here to help! Best wishes, Mara

Posted 1 year ago

“Gorgeous quality items and fast shipping. I have shopped here for years. I especially love the Ikat lamp shades!”

Helpful Report

Posted 1 year ago

Hi there, We're delighted to know that you have been shopping with us for years, and we truly value your loyalty. Your love for our Ikat lamp shades specifically brings us great joy! Rest assured, we will continue to maintain our high standards and bring you more stunning items in the future. Thank you for your stellar review and for being a part of the Pooky family. We look forward to serving you again soon! Best wishes, Mara

Posted 1 year ago

Pooky is rated 4.9 based on 30,964 reviews