Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,426 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,426 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5913

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The lampshade did not arrive for it.”

Helpful Report

Posted 2 years ago

Hi Mike, Thank you for taking the time to leave some feedback and I am so sorry to hear that it has been negative! I have looked over your order and can see that the Phileas rechargeable table lamp finished in antique brass was the only item that was ordered on your account. If you email us at Hello@Pooky.com we would of course be more than happy to put together a second order with the shade you desire. If there is anything we can do to improve our services, please do let me know. Best wishes, Mara

Posted 2 years ago

“This was the second battery operated rechargeable lightI have bought. Highly recommend these lights as they can be placed anywhere in the home and simply look classy and chic. Service from Pooky lights excellent. Thank you”

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Posted 2 years ago

Hi there, We truly appreciate your loyalty as a returning customer, and we are delighted to know that you highly recommend our lights. Rest assured, we will continue to provide excellent service and products that meet your expectations. Once again, thank you for choosing Pooky. We value your feedback and look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“Always a delight to choose a Pooky lamp. Great products, great service!”

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Posted 2 years ago

Hi Anja, It is always a delight to know that you find choosing a Pooky lamp to be a pleasure. Our team prides itself on delivering great products and excellent service, so your feedback is incredibly rewarding and motivating. Your loyalty as a customer means the world to us, and we are sincerely grateful for your ongoing support. We can't wait to continue serving you with more remarkable lamps in the future. Best wishes, Mara

Posted 2 years ago

“Ordered a second Rechargable lamp from Pooky as they are so versatile. My previous one was great but it must have got damaged in my house move even though it was packed well, as it's now no longer working. Disappointed as they're fairly expensive lamps. Like the fact they're doing taller versions now too.”

Helpful Report

Posted 2 years ago

Hi Karen, We are delighted to hear that you find our lamps versatile, and we apologise for the inconvenience caused with your previous one. It's unfortunate that it was damaged during your house move, despite being packed well. We understand how disappointing this can be, especially considering their value. On a positive note, we are thrilled to inform you that we now offer taller versions of our lamps. We hope this new addition will further enhance your experience with Pooky. Once again, thank you for being a valued customer. We are committed to providing you with exceptional products and service, and we look forward to serving you again in the future. Best wishes, Mara

Posted 2 years ago

“Bought a rechargeable lamp on brass with a beautiful blue floral shade Excellent quality and perfect size to sit on my island”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much, Evelyn, for giving Pooky a stellar 5-star rating! We truly appreciate your feedback and are thrilled to hear that you are delighted with your purchase. It warms our hearts to know that our rechargeable lamp, adorned with a beautiful blue floral shade, has exceeded your expectations. It's wonderful to hear that you find the quality excellent and the size perfect for your island. We value your support and look forward to serving you again in the future. Thank you for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“The minnow wall lights are lovely! They are the perfect dimensions for a small cottage, whilst still having some style to them.”

Helpful Report

Posted 2 years ago

Hi Laura, Thank you so much for taking the time to leave such wonderful feedback. We are thrilled to hear that you love our minnow wall lights. We couldn't agree more that they are perfect for a small cottage, adding just the right amount of style. Your kind words truly mean a lot to us. We are incredibly grateful for your loyalty as a customer. It's customers like you who motivate and inspire us to continuously deliver the best products and service. We genuinely appreciate your support. Thank you again for your kind rating and for being such a loyal customer to Pooky! Best wishes, Mara

Posted 2 years ago

“Beautiful solid lights, elegant and the brass finish is lovely”

Helpful Report

Posted 2 years ago

Hi Sarah, Thank you so much for your amazing 5-star rating of our product, Pooky! We are delighted to hear that you are enjoying its beautiful solid lights, elegant design, and lovely brass finish. Your kind words mean the world to us and serve as a fantastic encouragement to keep providing top-notch products and service. Once again, thank you for choosing Pooky, and we are here to assist you with anything you may need. We hope to have the pleasure of serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Great wall fittings, so stylish and modern”

Helpful Report

Posted 2 years ago

Hi Mike, Thank you so much for leaving such a fantastic review. We are thrilled to hear that you loved our products. It's great to know that you found our wall fittings stylish and modern. We truly appreciate your kind words and support! If you have any more feedback or need assistance in the future, please feel free to reach out to us. We're here to ensure your experience with Pooky remains exceptional. Thank you again for your glowing review! Best wishes, Mara

Posted 2 years ago

“Pooky is just wonderful! I really hope Pooky opens a store in the Netherlands soon. Every country needs a Pooky.”

Helpful Report

Posted 2 years ago

Hi Kim, Thank you so much for your amazing review, we are truly blown away! We wholeheartedly share your enthusiasm and have taken note of your wish for a Pooky store in the Netherlands. We genuinely believe that every country could benefit from having a Pooky presence. While we cannot make any promises just yet, we will definitely keep your suggestion in mind for future expansions. Thank you again and we appreciate your support, it means the world to us. Best wishes, Mara

Posted 2 years ago

“Fantastic choice of lamps! Mine arrived fast and it was as beautiful as it looked on the website. I will be back for more!”

Helpful Report

Posted 2 years ago

Hi Sasha, Thank you so much for taking the time to leave a 5-star rating for Pooky! We truly appreciate it. We're thrilled to hear that you had a fantastic experience with us and that your lamp arrived quickly and just as beautifully as it appeared on our website. We can't wait to have you back for more shopping in the future! Best wishes, Mara

Posted 2 years ago

“I am so pleased with my lamp from Pooky! I wanted a lamp to put on my bookshelf, and struggled to find a cordless one. This was a little more than I expected to pay, but it is such high quality that I am so glad I did. It truly looks wonderful; I am happy with the different brightness settings, and recharging is really simple. Will be recommending to friends and family!”

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Posted 2 years ago

Hi there, Thank YOU for letting us know so graciously that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and glad you think the same! We can't thank you enough for recommending us and appreciate your support. We can't wait to serve you again! Best wishes, Mara

Posted 2 years ago

“Really helpful and fast response to my emails and super fast delivery - Perfect!”

Helpful Report

Posted 2 years ago

Hi Scarlett, We truly appreciate your kind words and are thrilled to hear that our service met your expectations. It's great to know that you found our assistance helpful and the response to your emails prompt. We always strive to provide excellent customer service and ensure speedy delivery, so it's wonderful that you had a seamless experience. We're grateful to have you as a loyal customer, and we look forward to serving you in the future. Should you need any further assistance, please do not hesitate to reach out. Thank you for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Great products, I love my cordless light so much that I bought a second one. Easy to match with a fantastic range of beautiful lamp shades.”

Helpful Report

Posted 2 years ago

Hi Victoria, We are delighted to know that you enjoy your cordless light so much that you even purchased a second one. It's wonderful to hear that our products have met your expectations. We take pride in our fantastic range of beautiful lamp shades which make it easy to find the perfect match for your cordless light. We value your support and look forward to continuing to provide you with great products and excellent service. Best wishes, Mara

Posted 2 years ago

“Excellent product, excellent customer service, excellent and prompt delivery. Only slight niggle is that it isn't simple to redeem pooky points against next purchase!”

Helpful Report

Posted 2 years ago

Hi there, Thank you, Tim, for your amazing 5-star rating of Pooky! We are thrilled to hear that you had an exceptional experience with our product, customer service, and delivery. Excellence is what we constantly strive for, and your feedback confirms we're on the right track. We sincerely appreciate your loyalty as a customer, and your support means a lot to us. We understand your slight niggle about redeeming Pooky points against your next purchase, and we apologise for any inconvenience caused. We value your feedback and will definitely take it into consideration as we continuously enhance our offerings. Once again, thank you for your kind words and for being a loyal customer. We look forward to serving you again soon! Best wishes, Mara

Posted 2 years ago

“Lovely design, lovely quality!”

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Posted 2 years ago

Hi there, Thank you so much, Connie, for awarding Pooky with a fabulous 5-star rating! We are thrilled to hear that you loved our product's lovely design and quality. Your kind words mean the world to us. We truly appreciate your support and hope to serve you again soon. Best wishes, Mara

Posted 2 years ago

“So happy with my lampshade, well made and beautifully finished. Excellent service all round.”

Helpful Report

Posted 2 years ago

Hi Carol, Thank you so much for your wonderful feedback. We're thrilled to hear that you're happy with your lampshade and that it's beautifully finished. We take great pride in delivering excellent service, and it's wonderful to know that we've achieved just that. We appreciate your support and look forward to serving you again in the future! Best wishes, Mara

Posted 2 years ago

“Delighted with my lamp. I had an issue with the lamp shade (my fault, couldn't get it to sit properly!). Paris was extremley helpful and got back to me straight away. I will defintely order from here again and would highly recommend.”

Helpful Report

Posted 2 years ago

Hi Teresa, We are thrilled to hear that you are delighted with your lamp. We truly appreciate your feedback and we're glad that Paris was able to assist you promptly with the issue you encountered with the lampshade. We can't wait to see you again - Thank you for your support and for choosing Pooky! Best wishes, Mara

Posted 2 years ago

“Gorgeous wall lights and prompt service and delivery.”

Helpful Report

Posted 2 years ago

Hi Carla, We truly appreciate your kind words and are delighted to hear that you are satisfied with your purchase. It's wonderful to know that our gorgeous wall lights caught your eye and that you were pleased with the prompt service and delivery. We strive to provide excellent products and a seamless shopping experience for our valued customers like yourself. Best wishes, Mara

Posted 2 years ago

“I recently bought a floorlamp with 2x lampshades as I couldn't decide on the colour that I wanted to bring in my lounge. The floorlamp is beautiful and both lampshades were gorgeous. The return was easy and the refund was super quick - very impressed as you can sometimes wait weeks for your refund to reflect from other suppliers. Very happy with my purchase and I will buy from Pooky again.”

Helpful Report

Posted 2 years ago

Hi Charmaine, Thank you so much for taking the time to leave us a 5-star rating for your recent purchase from Pooky. We are thrilled to hear that you love the floorlamp with two lampshades and that they have brought a beautiful touch to your lounge. It is great to know that the return process was hassle-free and the refund was processed quickly. We understand that waiting for refunds can be frustrating, so we appreciate your kind words about our promptness. Best wishes, Mara

Posted 2 years ago

“Well packaged item and quick delivery”

Helpful Report

Posted 2 years ago

Hi Jacqui, Thank you for taking the time to rate Pooky with 4 stars. We appreciate your feedback and are glad to know that you are satisfied with your purchase. We also wanted to let you know that we take great care in packaging our items and ensuring quick delivery. It's wonderful to hear that your order arrived promptly and in excellent condition. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. Thank you again for choosing Pooky! Best wishes, Mara

Posted 2 years ago

Pooky is rated 4.9 based on 31,426 reviews