Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,461 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,461 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5918

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the large Pod lamp and a black and white striped lampshade. They look excellent together and the craftsmanship of both is excellent, a cut above other lamps I have. This won’t be my last purchase from Pooky.”

Helpful Report

Posted 2 years ago

Hi Susan, Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lamp, quick delivery, set a really lovely atmosphere in the room! Will be buying plenty more for around the house!”

Helpful Report

Posted 2 years ago

Hi Sophie, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Totally love the lamp.. we had a little blip, but sorted in no time by Beth in customer service.. great product, delivery and customer care ✨”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you for your review. I am sorry to hear there was an issue with your order. I am glad we could resolve this efficiently for you! Best wishes, Chloe S

Posted 2 years ago

“Wonderful lampshade. Exceeded expectations!”

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Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase - we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“The mini elbow fitting and Flora ceramic shade are a great combination. Perfect for either side of a mirror in a bathroom. They are a neat size and I love the antique bronze finish which compliments the aran glaze of the Flora shade. Thank you, Pooky”

Helpful Report

Posted 2 years ago

Hi Clare, I am so glad to hear you are happy with your Mini Elbow and Flora shade. I am sure they have made a great addition to your home! We really appreciate your review. Best wishes, Chloe S

Posted 2 years ago

“Great service and quick delivery of gorgeous lamp. Everything arrived in perfect condition.”

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Posted 2 years ago

Hi Natalie, Delighted to hear you were happy with the service provided! We appreciate the feedback. Best wishes, Chloe S

Posted 2 years ago

“My first purchase from pooky and it arrived speedily despite the busy Black Friday periods. Really impressed with my lamp so far.”

Helpful Report

Posted 2 years ago

Hi Lauren, Thank you for letting us know so graciously that you are happy with your first Pooky purchase. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase! Best wishes, Chloe S

Posted 2 years ago

“Great range, reasonably priced. They just need to expand the socket/switches range. I can’t believe they don’t do 5 amp sockets as a lighting shop!”

Helpful Report

Posted 2 years ago

Hi Charlie, Thank you so much for your review. We appreciate any product feedback and I can confirm we are slowly increasing our sockets and switches range. I will pass on your feedback regarding the 5 amp sockets to our team. Best wishes, Chloe S

Posted 2 years ago

“Great light, really nice quality. Well packaged. Arrived quickly”

Helpful Report

Posted 2 years ago

Hi Jacqui, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We are happy you are happy! Best wishes, Chloe S

Posted 2 years ago

“Madly in love with my Pooky lamps and lampshades! The shades are feel so luxurious, and the marble lamp has a lovely heft to it. They’re exactly as pictured on the website, and really make the room pop. The website was easy to use, and the shipping was relatively fast (when you consider I bought them in Black Friday sales).”

Helpful Report

Posted 2 years ago

Hi Charlotte, Thank you so much for your lovely review. We are so happy to hear you love your Carrick table lamp! We are so glad to now have you as a loyal Pooky customer. Best wishes, Chloe S

Posted 2 years ago

“I have had 5 orders now from Pooky and both their products and customer service is excellent. If you are looking for something stylish and well made - Pooky it is.”

Helpful Report

Posted 2 years ago

Hi Julie, Thank you so much for your fabulous review! We are so glad to hear you are happy with both our products and our customer service. It is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Chloe S

Posted 2 years ago

“Our pair of Hera lightly waxed wooden table lamps are perfect for our bedside tables; beautiful natural finish; with elegant electric cables, that are wrapped in olive green thread; the tops are very secure, making it easier to attach the (Pooky Ikat) lampshades and to change the bulbs.”

Helpful Report

Posted 2 years ago

Hi Susan, Lovely choice of lamp- and we are very pleased to hear that you are happy. Thank you for letting us know - it is much appreciated. We hope you enjoy it! Best wishes, Chloe S

Posted 2 years ago

“Love the light fittings, shades and switches I got for our cottage - they look great!”

Helpful Report

Posted 2 years ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best wishes, Chloe S

Posted 2 years ago

“Really good quality light and shades with decent delivery time. Shame delivery is so expensive as we are not technically in the highlands and have never had to pay extra for delivery to our address before so it would put me off ordering smaller items.”

Helpful Report

Posted 2 years ago

Hi Claudia, Thanks for letting us know that you are pleased with your Pooky purchase! We apologies for any disappointment regarding the delivery fee. This fee is provided by the courier and not ourselves. If you would like us to look into this please do pop us an email to hello@pooky.com. Best wishes, Chloe S

Posted 2 years ago

“I am french and I love Pooky lamp bases. My house has a Cottage garden side and I have been buying them regurlaly for 3 years Very nice finish”

Helpful Report

Posted 2 years ago

Hi Nathalie, Delighted to hear you were happy with your purchases, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Chloe S

Posted 2 years ago

“Amazing company to buy from. Top quality lamps and lampshades . Customer service was excellent with a very helpful "real person" at the other end of the phone to talk to who was friendly and most efficient.I have bought a number of products from Pookey and will continue to do so. Absolutely 5 stars”

Helpful Report

Posted 2 years ago

Hi Alison, Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We are so glad to have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Chloe S

Posted 2 years ago

“Received our stunning alabaster lights well packaged and delivered quickly after ordering. Excellent communication with Pooky, who kept us up to date with when to expect our parcel. Excellent customer service, and did I mention that the lights were gorgeous! Each light is unique and beautifully crafted. We can't wait to install in the bedroom of our new home and experience the beautiful glow they promise. Great value compared to similar lights elsewhere. Thanks Pooky, will definitely be back!”

Helpful Report

Posted 2 years ago

Hi Kirsty, Thank you so much for your fabulous review! We are delighted to hear you are happy with your products and the customer service you received. We are so glad to now have you as a loyal Pooky customer - we look forward to see your next Pooky purchase. Best wishes, Chloe S

Posted 2 years ago

“Lovely lamp bases with beautiful shades which look great”

Helpful Report

Posted 2 years ago

Lovely choice of lamp- and we are very pleased to hear that you are happy. Thank you for letting us know - it is much appreciated! Best wishes, Chloe S

Posted 2 years ago

“Just received the second order from Pooky. Ordering is a very intuitive process and delivery excellent. We are very pleased with both lamps and the shades, which have received quite a few compliments. I think we will be ordering from Pooky in the future!”

Helpful Report

Posted 2 years ago

Linda, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Love the large Percy light . Shocked by the size of it when it arrived so decided to put it up in my stairwell instead of the family room ….. it looks great . I’ve since visited the showroom to get more of an idea of sizing , before I order again !”

Helpful Report

Posted 2 years ago

Hi Philip, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,461 reviews