Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,289 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,289 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5877

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful selection of quality products. Excellent, swift and safe delivery.”

Helpful Report

Posted 2 years ago

Hi Dan, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience! Best wishes, Mara

Posted 2 years ago

“Lovely light and shade”

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Posted 2 years ago

Hi there, Thank you for taking the time to write this review. I am so happy to hear you love your new Pooky lighting, I’m sure they look great in your home! I’m so pleased you’re pleased. Best wishes, Mara

Posted 2 years ago

“Ordered a light which is not to be installed for a few months. Pleased as the delivery is exactly as indicated and the light which contains lots of glass elements extremely well-packed and will be able to sit while awaiting installation in our new home.”

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Posted 2 years ago

Hi there, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Mara

Posted 2 years ago

“Having just had an industrial themed kitchen fitted, I was looking for some sockets that would go better than white or black. I needed a total of 4, but was only able to order 2. I thought that's ok, I'll wait and get more when back in stock if I like them. They arrived promptly and apart from one having a small scratch on, which was disappointing, but not noticeable from 1m+ away, I did really like them. Eagerly awaiting them coming back in stock for the rest to match. Hoping it's not too long otherwise I will have to try and match them from another supplier. Very annoying though to get further emails that were headed "is something the matter" when the problem is they were out of stock and I was signing up to be notified when it became in stock!”

Helpful Report

Posted 2 years ago

Hi there, Thanks for taking the time to share your feedback with us. It's great to hear that you really like the lights you've chosen, but I understand how frustrating it can be to receive them with a scratch. Don't worry though, I'm here to help! Just drop us an email with the details of the product in question, and we'll add you to our waiting list for new lights. We'll send them over to you as soon as they're available in our warehouse. Take care and have a great day! Best regards, Mara

Posted 2 years ago

“Wonderful service and a beautiful collection of quality lighting. Very helpful company. Highly recommended.”

Helpful Report

Posted 2 years ago

Hi there, Your comments really touched our hearts. We are pleased to hear that we were able to provide you with a positive experience. We understand that our customers' satisfaction is paramount, and we are committed to providing the best possible service. Thank you for choosing us and for taking the time to share your feedback. Warm regards, Mara

Posted 2 years ago

“Customer service is absolutely fantastic. I needed help to pick a shade and Beth was so patient and helpful, as all the staff are. Great products. And great range!”

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Posted 2 years ago

Hi Susan, I would like to take a moment to express my sincere gratitude for writing such a lovely review. Your kind words have brought immense joy to our team. I am elated to hear that you are enjoying your new Pooky lighting. It's always a pleasure to hear that our products are making a difference in the lives of our customers. I am also glad to know that Beth provided you with exceptional service. We take pride in providing our customers with the best possible experience. It's gratifying to know that our efforts are paying off. Thank you once again for choosing Pooky. We hope to continue serving you in the future. Warm regards, Mara

Posted 2 years ago

“Very happy with my item, quick delivery too!”

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Posted 2 years ago

Hi Hannah, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“Very pleased with the shade and table lamp.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for taking the time to leave this fabulous review, I am so happy that you love your new Pooky Lighting and we hope to see you shopping with us again soon! Best wishes, Mara

Posted 2 years ago

“Beautiful lamp”

Helpful Report

Posted 2 years ago

Hi there, Thanks for letting us know that you're pleased with your Pooky products - we're pleased that you're pleased! With best wishes, Mara

Posted 2 years ago

“Love every item that I have received! I bought 3 lamps and bulbs, however, one bulb does not fit the lamp base, and I bought the recommend bulb for the lamp.”

Helpful Report

Posted 2 years ago

Hi Robbie, I want to express my sincerest gratitude for taking the time to share your thoughts with us. It's never easy to be disappointed, and I'm sorry to hear that we fell short of your expectations. Your feedback is invaluable to us as it helps us improve our services and ensure that our customers always receive the best experience. Please accept my apologies for any inconvenience caused. We take every concern seriously and want to make things right. If you could please send us an email at Hello@Pooky.com, one of our team members or myself would be more than happy to assist you in any way possible. Thank you for giving us the opportunity to address your concerns and regain your trust. Best wishes, Mara

Posted 2 years ago

“Fantastic customer service”

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Posted 2 years ago

Hi Simon, Delighted to hear you were happy with the service provided, it's a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Mara

Posted 2 years ago

“I can't write a review yet as I bought the lampshades for myself from my husband for Christmas!! Can't wait to open them!!”

Helpful Report

Posted 2 years ago

Hi there, You're very kind to have taken the time to email with your feedback - it is much appreciated and we're delighted that you've been happy with your Pooky experience! We hope your husband likes his gift. Best wishes, Mara

Posted 2 years ago

“Very happy with my beautiful Pooky lamps! Shipping to Ireland was also very efficient and sataff were helpful!”

Pooky 5 star review on 4th December 2023

Helpful Report

Posted 2 years ago

Hi Rebecca, Thank-you for letting us know you're happy with your new purchases! They've made a lovely addition to your home. Best wishes, Mara

Posted 2 years ago

“Everything went perfect from a to z even though I live in the EU. The parcel arrived quickly and the quality of the lamp is very good. Also worth mentioning: the packaging was super safe so the fragile lamp was well protected! Shop can be totally recommended!”

Helpful Report

Posted 2 years ago

Sophie, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 2 years ago

“Absolutely delighted with our new lamps and extremely pretty lampshades.”

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Posted 2 years ago

Hi Joanna, Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“Have been deliberating over buying a large lampshade from Pooky for ages. I am so glad I did now and just wish I had done it sooner! I absolutely love it.”

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Posted 2 years ago

Hi Jacqueline, Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 2 years ago

“A great design really clever swings out from the wall and the shade can be angled to satisfy any requirement. A lovely brushed brass finish. Easy to fit to the wall good quality fittings. Really compliments our other Pooky lamps and is perfect for lighting up a dark corner of our lounge. Thank you all at Pooky.”

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Posted 2 years ago

Hi Derek, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Stunning lampshades for our bedrooms.”

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Posted 2 years ago

Hi Sandra, Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 2 years ago

“Really happy with the light and delivery, knocked off one star as where the glass rods are added the are at different levels on the top of the light.”

Helpful Report

Posted 2 years ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 2 years ago

“Beautiful lampshades, fast delivery, and good customer service!”

Helpful Report

Posted 2 years ago

We are delighted to hear you were happy with our products and the service provided. It is always is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 2 years ago

Pooky is rated 4.9 based on 31,289 reviews