Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,959 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,959 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 16th December 2025

Juliette H

Pooky 5 star review on 15th December 2025

Christine S

Pooky 5 star review on 13th December 2025

Nigel D

Pooky 5 star review on 8th December 2025

Rebecca D

Pooky 5 star review on 7th December 2025

Anonymous

5810

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful products and good customer service. I ordered a selection of shades and the order arrived quickly and was easy to return the shades I didn’t need.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Emmy

Posted 1 year ago

“Ordering was really easy and the light arrived within a few days which was impressive Porch light is lovely , good quality and what we wanted , really finished off the front beautifully My electrician found it easy assemble I thought it might be just slightly bigger but it was still lovely We ordered the bulb to accompany it as it comes with no light bulb , this was fine and a bright white colour might have preferred a little softer but for ease and as our electrician was coming we wanted it all here ready Nice dark bronze lamp , modern and we’re delighted with it”

Helpful Report

Posted 1 year ago

Jacquie, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 1 year ago

“Beautiful mirror, fast delivery and excellent comms - I would definitely recommend Pooky!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

“We absolutely love our new Pitigliano Floor Lamp in antique silver. It’s elegant, just the right size (ie not too big) and sits in the corner of our kitchen diner above a leather chair. Perfect for the spot!”

Helpful Report

Posted 1 year ago

Lovely choice of lamp, and we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best wishes, Emmy

Posted 1 year ago

“a lovely lamp but a nightmare to install!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! We are sorry to hear that you had some difficulty installing the light, if you have any more detailed feedback please let customer services know and we can pass this on to our production team to review. Best wishes, Emmy

Posted 1 year ago

“We purchased two of the Twinky rechargeable wall lights and couldn’t be more happier with them. They are on a fireplace with no electrical supply and we didn’t want to run cable up it. We’ve had them on every night for a week and only charged them once. They are stunning.”

Pooky 5 star review on 28th October 2024

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your Pooky purchase. We love the versatility of our rechargeable lamps, and we are glad that you think the same! Best wishes, Emmy

Posted 1 year ago

“Good customer service , product does match the website”

Helpful Report

Posted 1 year ago

Hi Maryam, Thank you for getting in touch with your feedback. We are glad that you were happy with the service, and we are sorry to hear that the product wasn't as expected. If you haven't already returned this to us, please do send some photos over to our customer service team and we can have a look into this further for you. We try to make sure our products are represented faithfully online, and we will pass on your feedback so that this can be looked into/improved going forward. Best wishes, Emmy

Posted 1 year ago

“The mini Aurora is a dinky little table lamp that has variable brightness settings and is very simple to charge up! Lasts about 10 hours on one charge at full brightness. We chose the amber coloured stem and it looks great on our antique wooden side table. It also comes with a very stylish remote that has a brass case. What's not to like?!”

Pooky 5 star review on 25th October 2024

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your Pooky purchase. We love the versatility of our rechargeable lamps, and we are glad that you think the same! Best wishes, Emmy

Posted 1 year ago

“We have bought shades & lamps(Walter) over the years and the quality & choice is great.Delivery very swift.”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best wishes, Emmy

Posted 1 year ago

“Beautiful light, just as described, arrived quickly. Minus one star for there being no instructions.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. I am sorry to hear about this. We don't typically supply instructions with a standard shade, but if you would like these please do send an email to hello@pooky.com and we can send some instructions over for you! Best wishes, Emmy

Posted 1 year ago

“Great to open the parcel & see the Isabella rechareable lamp base. Wonderful colour which will glow when lit. Happy family.”

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your Pooky purchase. We love the versatility of our rechargeable lamps, and we are glad that you think the same! Best wishes, Emmy

Posted 1 year ago

“Stunning fittings as always, I'm in the process of installing Pooky lights throughout my entire property and am spoilt for choice!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

“Fast delivery and amazing quality!! Looking forward to more purchases!!”

Pooky 5 star review on 24th October 2024

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best wishes, Emmy

Posted 1 year ago

“I’m just about to order my fifth pooky lamp……. I think that tells you everything!!!!”

Helpful Report

Posted 1 year ago

Sheerine, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 1 year ago

“lovely quality sadly color was not quite right had to return”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. We hope that you find another shade that it the perfect colour for you! Best wishes, Emmy

Posted 1 year ago

“Very happy with my lampshade. Good quality”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

“Lovely products at reasonable prices and excellent customer service!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products and the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Emmy

Posted 1 year ago

“Excellent quality of products and great service”

Helpful Report

Posted 1 year ago

“Have quite a few Pooky products around the house. Great selection of shades. Just purchased wall lights again really pleased. I always look at Pooky website first and normally have to look no further.”

Helpful Report

Posted 1 year ago

Jackie, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 1 year ago

“Lovely little lamp. Speedy delivery.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,959 reviews