Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 30,963 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 30,963 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

Pooky 5 star review on 22nd December 2025

Pooky 5 star review on 8th December 2025

Rebecca D

5811

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love that you can mix and match wall lights with such a range of shades to suit any room.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“I love it! Lovely colour blue and handy for indoor and outdoor .”

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Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Wonderful lampshades - exactly a portrayed on the website - they arrived very promptly in perfect condition and I am thrilled with them.”

Helpful Report

Posted 1 year ago

Harriet, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Gorgeous lights and more affordable than anticipated. They look great against my wallpaper and now I’m trying to resist buying them in another colour! LOVE!”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Had to return 1 lamp because colour was totally different. Unfortunately cost £25 to return. Kept other fitting but not fitted them yet.”

Helpful Report

Posted 1 year ago

Hi Sarah, I am sorry to hear that you weren't happy with your item. I have had a look at your order and can see that this was shipped to the Channel Islands. Unfortunately as included in our returns information online, we are unable to cover the cost of returns from outside of mainland UK. If there is anything else we can help you with, please contact customer service on hello@pooky.com. Best Wishes, Emmy

Posted 1 year ago

“Very lovely lampshades, the perfect sizing for what I was looking for. The Lampshades are very well manufactured and high quality. I would recommend pooky lighting to everyone who is looking for high quality, affordable and beautiful lighting.”

Helpful Report

Posted 1 year ago

Ramona, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

“Love my new dining table lights - what a great idea!”

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Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Efficient and fast delivery. This is my 4th rechargeable Walter lamp - they’re fantastic so is the choice of shades. I could not be more pleased and will be ordering more from your rechargeable range soon. They are great for a very old house like ours with few plugs!!”

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your Pooky purchase. We love our rechargeable lamps and their versatility and we are glad you think the same! Best Wishes, Emmy

Posted 1 year ago

“Stunning quality products, beautifully packaged, worth every penny”

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Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase- we are pleased that you are pleased! Best Wishes, Emmy

Posted 1 year ago

“Bought two solid brass and glass art deco table lamps, quality is very good, exceptionally heavy. lovely. should last many years.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Beautiful wall lights that arrived very quickly.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“Love everything from Pooky 😍”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Items arrived swiftly and as described I was so happy with the quality etc I ordered another one”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Initially the combination of wall lights and lampshades wasn't available until end-year, so found suitable alternative. Ordering/delivery all very quick and efficient and alternative selection turned out to be better than original choice. So win/win.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Super helpful customer service. And as always - great selection of lamps and efficient delivery. Always very happy with my purchases!”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Thrilled with my new lamp bases! They are perfect and exactly as described on the web site. The quality is fantastic and I will definitely be ordering again…”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best Wishes, Emmy

Posted 1 year ago

“This was our 2nd pooky purchase having been so pleased with the first one. This one however, with the genesis magnets, is not suitable if you plan to move your light around. Inside/outside, and specifically for us storing in a campervan. The shade is way too wobbly and if carrying at a 45deg angle the shade is liable to fall off. If your plan is to leave it in the same place then the wobbly nature of the light will not affect you. My other gripe is the change of position of the on/off switch from easy access base to under the genesis light bulb. I’ll need to physically look under the shade, turn it around to find the switch . There is a remote supplied but thats just extra hassle from what was a beautifully designed elegant light. As i said to Pooky, am gutted by redesign. and genesis bulb. Not fit for purpose.”

Helpful Report

Posted 1 year ago

Hi Joanne, Thank you for getting in touch, we really value customer feedback, particularly when it comes to new product launches. Our Genesis range of rechargeables is a new range for us, and we have done lots of testing to ensure the products work as intended and that our customers love them. Due to the magnet attaching the shade to the lamps, unfortunately if turned upside down the magnet may not be strong enough to keep a shade on. In our testing we found that the magnet was strong enough for the majority of a range of movements that the lamp would need to make being taken in and out of the house. As you have had issues with moving the lamp around with the shade attached, this feedback has been passed on to our production team to amend this going forward. Some new designs are already in the works, that will hopefully increase the manoeuvrability of the Genesis. The light is designed to be used with the remote control supplied, as customer feedback from previous ranges has suggested that a remote would be easier. We understand that this may not be the case for everyone, and I will be sure to pass on the feedback regarding the accessibility of the switch on the base for you. I can see that you have contacted our customer service team regarding this issue, and we would be happy to replace the lamp for our standard plug in version instead if you would like. If you would like to proceed in this way please contact the team at hello@pooky.com, or of course you can return the item for a refund instead if you would prefer. We apologise for the issues that you have had, and please do let us know if there is anything we can assist with. Best Wishes, Emmy

Posted 1 year ago

“Sent for picture light. Very quick delivery and extremely well packaged item. Fantastic quality. Cannot fault Pooky, brilliant.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best Wishes, Emmy

Posted 1 year ago

“Very good lights and in addition to that a very good customer oriented team”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with our products and the service provided. It is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best Wishes, Emmy

Posted 1 year ago

“Great products with quick & efficient service”

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Posted 1 year ago

Gerry, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best Wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 30,963 reviews