Pooky Reviews

Name: Pooky
Address: Cotswold 3 Barnwood Point, Corinium Avenue, Barnwood, Gloucester, Gloucestershire
Rating: 4.90

4.9 Rating 31,214 Reviews

98 %

of reviewers recommend Pooky

4.9

Based on 31,214 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

Excellent company to deal with. Will be buying lots more. Very happy

Visit Website

Phone:

0207 351 3003

Email:

hello@pooky.com

Location:

Cotswold 3 Barnwood Point,
Corinium Avenue, Barnwood,
Gloucester
Gloucestershire
GL4 3HX

5872

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love my lamps. Great customer service and fast delivery.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Emmy

Posted 1 year ago

“beautiful product and a very speedy service”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

“Just had my first Pooky lamp base and shade and they didn’t disappoint. I am super happy 😊”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

“So pleased with my new lamp shades, very good quality and worth the money - arrived quickly and well packed.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best wishes, Emmy

Posted 1 year ago

“I had been contemplating buying a rechargeable lamp for months. So happy I chose Pooky. It’s looks fabulous and such lovely quality. Love the gold case they supply to hold the remote control. Highly recommend them.”

Pooky 5 star review on 5th November 2024

Helpful Report

Posted 1 year ago

Thank you for letting us know that you are happy with your Pooky purchase. We love the versatility of our rechargeable lamps, and we are glad that you think the same! Best wishes, Emmy

Posted 1 year ago

“This is the lamp of dreams. I’ve seen it in so many instagram posts and in other people’s homes, never have I coveted a gorgeous little piece of homeware so much. When I finally treated myself it was a delicious experience. The options to choose from many different bases and then shades, the communication, the arrival, the packaging, the quick charger - I love this lamp. I am already planning excuses to purchase more.”

Helpful Report

Posted 1 year ago

Bridget, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 1 year ago

“Excellent range of products- not cheap but good quality. Trennen light fittings and pink marbled shades look great as bedside lights. However, the marbled paper shades, when the lights are on, reveal dark specks which look rather like mildew. I'm assuming, as they are all the same, that it is to do with the texture of the paper used rather than damp! Considered returning them but had taken the protective film off.”

Helpful Report

Posted 1 year ago

Hi Vivienne, Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time. I am sorry to hear about the issue with your shades. Please can you send a photo of your shades, along with your order number to hello@pooky.com? Then our customer service can look into this for you, and try and get this issue resolved. Best wishes, Emmy

Posted 1 year ago

“Amazing prompt service, easy returns and very quick delivery. Overall excellent”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Emmy

Posted 1 year ago

“Absolutely love the rattan lampshade it's just what I was looking for! The only thing I will say is I love that you can choose the fitting colour but would have loved to have been able to choose the cord colour. Having said that I still love it & can't wait to put it up when the bedroom is finished 😊”

Helpful Report

Posted 1 year ago

Thanks for letting us know that you are pleased with your Pooky purchase, we are so glad that you love your new new lights! Best wishes, Emmy

Posted 1 year ago

“Absolutely delighted with my purchases .I am so glad I made the effort to go to a showroom as it made my decisions easier and the staff were very helpful.”

Pooky 5 star review on 4th November 2024

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Emmy

Posted 1 year ago

“I love Pooky lampshades and I just wish they would make complementary cushions and throws.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

“Absolutely love Pooky lights and designs (althought I was very upset you no longer stock the stone wall sconces). Very prompt delivery and loads of very clever modern touches, disguised as beautiful, classic lights.”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 1 year ago

“Always very happy with Pooky’s products and swift delivery. The helpful in store attitude is also fantastic.”

Helpful Report

Posted 1 year ago

Hi Kate, We are delighted to hear you were happy with the service provided. It is always a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Emmy

Posted 1 year ago

“Gorgeous silk lampshades, perfect match. Very happy with purchase!”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best wishes, Emmy

Posted 1 year ago

“Gorgeous products - really add a huge amount the the room.”

Helpful Report

Posted 1 year ago

Thank you for letting us know you're happy with your new purchase, I am sure they have made a great addition to your home! Best wishes, Emmy

Posted 1 year ago

“Beautiful products and good customer service. I ordered a selection of shades and the order arrived quickly and was easy to return the shades I didn’t need.”

Helpful Report

Posted 1 year ago

We are delighted to hear you were happy with the service provided, it is a great encouragement to everybody at Pooky when we hear from happy customers. Thank you! Best wishes, Emmy

Posted 1 year ago

“Ordering was really easy and the light arrived within a few days which was impressive Porch light is lovely , good quality and what we wanted , really finished off the front beautifully My electrician found it easy assemble I thought it might be just slightly bigger but it was still lovely We ordered the bulb to accompany it as it comes with no light bulb , this was fine and a bright white colour might have preferred a little softer but for ease and as our electrician was coming we wanted it all here ready Nice dark bronze lamp , modern and we’re delighted with it”

Helpful Report

Posted 1 year ago

Jacquie, thank you so much for getting in touch with your feedback. We are so glad that you have enjoyed your Pooky experience. We're happy you're happy! Best wishes, Emmy

Posted 1 year ago

“Beautiful mirror, fast delivery and excellent comms - I would definitely recommend Pooky!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! Best wishes, Emmy

Posted 1 year ago

“We absolutely love our new Pitigliano Floor Lamp in antique silver. It’s elegant, just the right size (ie not too big) and sits in the corner of our kitchen diner above a leather chair. Perfect for the spot!”

Helpful Report

Posted 1 year ago

Lovely choice of lamp, and we are very pleased to hear that you are happy. Thank you for letting us know, it is much appreciated! Best wishes, Emmy

Posted 1 year ago

“a lovely lamp but a nightmare to install!”

Helpful Report

Posted 1 year ago

Thank you so much for getting in touch with your feedback. It is great to hear from our happy customers so thank you for making the time! We are sorry to hear that you had some difficulty installing the light, if you have any more detailed feedback please let customer services know and we can pass this on to our production team to review. Best wishes, Emmy

Posted 1 year ago

Pooky is rated 4.9 based on 31,214 reviews