Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.66

4.7 Rating 546 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 546 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Email

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

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Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

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“Although I had an email to say the item was out of stock and would not be available until after 6 March, the package arrived surprisingly on 2nd March. Thank you looks great and ready for the curtain man to put it all together.”

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Posted 9 years ago

“Very happy with the fast and efficient service many thanks”

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Posted 9 years ago

“Overall, very pleased. Had one small grub screw missing from a bracket fitting which was posted out straightaway. However, we needed to purchase two extra corner brackets but this company charge a flat rate postage fee which is too high for small items which could easily be posted in small jiffy back. So purchased these from another company to cut cost.”

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Posted 9 years ago

“I am very satisfied with the service from Pole Design. Even though there was a delay in my order being fulfilled (no fault of Pole Design), they kept me informed of the situation, and delivered the goods as soon as possible.”

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Posted 9 years ago

We are sorry that the other pole has been delayed. It is made to order and sometimes lead times vary depending on their work flow. However, it is due for dispatch next week and we will advise you on dispatch.

Posted 9 years ago

“Good prices. Responsive service with good delivery, on time and as promised. It was well packed. There were parts missing from my order which only became apparent when I tried to fit the pole. Karen made speedy corrections once this was pointed out.”

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Posted 9 years ago

“The customer service is excellent! I have used them twice now and both times they were really great - the first time, however, was exceptional. As clueless as I was, they talked me through the best solutions and were incredibly patient and professional.”

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Posted 9 years ago

“It was a pleasure to do business with Pole Design. The after sales service is first class. It's a pity that more companies don't treat customers with the same respect as that given by Pole Design. Well done, and keep it up.”

Pole Design 5 star review on 31st January 2017

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Posted 9 years ago

“So quick to respond to my order. You cannot be faulted. I was impressed that you got back to me via my phone when I could not get a "person" to talk to. I had decided to use you anyway.”

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Posted 9 years ago

“Excellent (and rare) 45mm curtain rings”

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Posted 9 years ago

“Excellent service and my mirror curtain track is beautiful”

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Posted 9 years ago

“Ordered a 5m pole, arrived safely, well packaged and delivery on time. Very good quality. Brackets and ends also very good quality. Would use again for sure. Thank you”

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Posted 9 years ago

“Pole has still not arrived, it should have arrived on the 19th Dec, it has according to the track it has been sat in their Bristol depot since the 20th Dec? What is going on? Why send a survey before checking i have received the order? not very good service”

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Posted 9 years ago

The customer ordered a Silent Gliss made to measure pole on the 15.12.16 which was on a 3/4 working day lead time. The Tuffnells tracking shows that both parcels 2/2 were signed for on the specified delivery date of 21.12.16. We have now been told that they did receive both parcels on the correct day.

Posted 9 years ago

“We can throughly recommend Pole Design. Karen has been very helpful on both the initial order, which was quickly and securely dispatched in September, and again this week in the lead up to Christmas. Our curtains required two extra glides on the Metroflat track which only became apparent late Monday afternoon (19th December). We phoned Karen to see if she could help and were very grateful when she said she would post them off the same day. They arrived Tuesday, the following day, and we now have our new curtains hung and looking great on the Silent Gliss track. Many thanks Karen for your swift assistance. Regards John and Jean Locke”

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Posted 9 years ago

“Not happy with a charge of £25 if need a replacement.”

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Posted 9 years ago

The customer wanted to return a pole set length 240cm because she ordered the wrong size. We offered to uplift the pole set via Tuffnells Long and Heavy goods service at a cost of £25 or the customer could return at her own expense. This is inline with other online retailers. The customer declined both offers as wanted us to pay for the return. We do not offer exchanges of goods.

Posted 9 years ago

“Great Service, understood my urgency. Made really sure my dimensions were correct. Shipped fast.”

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Posted 9 years ago

“Excellent all round! Website was easy to use so I could find what I needed very quickly. I ordered the goods at 4 in the afternoon and they arrived the following morning just after 9. The goods were very well packed with a chunky piece of timber included to make sure there was no possibility of the contents being damaged en route. Faultless.”

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Posted 9 years ago

“Great customer service. Competative prices. Would recommend”

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Posted 9 years ago

“Quick delivery as ordered”

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Posted 9 years ago

“Very good communication. Always available to help with the details of getting my order correct. I would recommend and use Pole Design again.”

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Posted 9 years ago

“Exactly what it said on the tin. Not all dimensions of the ceiling brackets on the website, this would have helped but looks good anyway.”

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Posted 9 years ago

Pole Design is rated 4.7 based on 546 reviews