Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.64

4.6 Rating 496 Reviews

91 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.6

Based on 496 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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Phone:

0345 241 1242

Pole Design 5 star review on 1st October 2023

Anonymous

Anonymous // 01/01/2019

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“Perfect communication with the team at Pole Design Everything was done perfectly to size and send securely on time. Also very good advise ;) Sam”

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Posted 1 year ago

“Really pleased with the pole. Very solid and sturdy and stunning looking. Finials are really lovely too.”

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Posted 1 year ago

“I liked the cut to measure service and the tracks arrived perfectly protected.”

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Posted 1 year ago

“Very efficient service from order to delivery”

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Posted 1 year ago

“Good service and very responsive to queries. Disappointed with the actual product though.”

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Posted 1 year ago

“Superb high quality crystal glass finials, delivered the next day, beautifully packaged. Thanks.”

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Posted 1 year ago

“Great service and prompt response to enquiries. Delighted with the product too.”

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Posted 1 year ago

“Very pleased with pole and the customer service received.”

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Posted 1 year ago

“Ordered and paid mid December, received end of January! No telephone response for a couple of weeks and no apology/ compensation for inconvenience Eventually arrived in damaged box but all components present and quality of pole to be fair was very good”

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Posted 1 year ago

We are sorry for the delay with delivery. We were not made aware of the damaged box till now. You ordered the pole set mid December and it was placed on order same day. Unfortunately the item was out of stock. The supplier was closed from 21st December till 3rd January. We did send you an email on 16th January to notify that delivery was delayed till end of the month. Perhaps you missed this?

Posted 1 year ago

“The Pole Design Team right from the moment I made contact were very professional and informative on the wide range of available items to suit my requirements. From the advisory to Purchase than the delivery, I had no issues at all and highly recommended.”

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Posted 1 year ago

“Update of my previous 2 star review to 5 stars! Delivery problem was sorted out as quickly as possible. Communication was perfect and I can highly recommend them!”

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Posted 1 year ago

“Despite 2 emails and a phone call to chase up a delivery, where I was assured I would be contacted back with details , I had no feedback ftom Pole Design at al! I received delivery advice from Evri nearly 4 weeks after the order date. But no shipping advice, supportor feed back was received from Pole Design. I cannot comment on the quality of the item, but as to customer handling: not recommended.”

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Posted 1 year ago

Hello We are sorry you are dissatisfied but the manufacturer was waiting on components. We have notification this was delivered last Wednesday 28th December. Please check your emails and let us know if any further issues. We have been having a Christmas break which I’m sure you can appreciate hence why we have been working with skeleton staff.

Posted 1 year ago

“I decided the pole I ordered was a little too wide in diameter and asked for an exchange. I received no response. I'm not very impressed by the customer service.”

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Posted 1 year ago

You purchased the pole in May and then contacted us nearly two months later in July. The timescale of this is outwith our terms and conditions for returns. Please see our returns policy which is located in our Terms and Conditions Returns Policy You have the right, in addition to your other rights, to cancel the Contract and receive a refund by informing us by email within 14 days of receipt of the Goods. You must include your order reference, the name or code of the items you are returning and the date you placed your order. We will then issue a returns code and instructions on how to return the item.

Posted 1 year ago

“Awesome customer service and very helpful. Delivery was quick. Product is top notch.”

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Posted 1 year ago

“Very good service , would definitly recommend.”

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Posted 1 year ago

“Don't rely on getting items quickly..”

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Posted 1 year ago

We are sorry for the delay with the silent gliss cord weight. Usually this is on a 2/3 working day lead time. Unfortunately this item was out of stock but this has now been dispatched and you should have received it. Any issues please let us know.

Posted 1 year ago

“I contacted pole design as I was not sure exactly what I needed for a project. Karen was most helpful and suggested the brackets I needed for the job. My order was sent in two parcels and part of it arrived the next day. Unfortunately, through no fault of Pole Design, the carriers managed to lose the second parcel. Karen was most helpful in liaising with the carriers to try and trace the package and when that was unsuccessful immediately arranged for a replacement to be sent which arrived the next day. Great service and Pole Design would be my first call for any similar project.”

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Posted 1 year ago

“Excellent service. My curtain pole was delivered the next day and in perfect condition. Thank you”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Everything went smoothly, except I ordered the wrong thing. But that's my fault :)”

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Posted 1 year ago

Pole Design is rated 4.6 based on 496 reviews