Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.65

4.7 Rating 535 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

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Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had a problem with the new curtain rail which occurred during the early phase of the COVID lockdown. Once restrictions were relaxed, Pole Design organised the return of the rail for a detailed inspection by the manufacturer and within a few days it was fixed and back up on our wall. Well done Pole Design.”

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Posted 5 years ago

Thank you for your review. We work closely with Silent Gliss to resolve any issues with their products.

Posted 5 years ago

“Quick delivery, the cheapest I could find in the UK for this curtain track and well packaged. Both of the rails had a small scuff mark blemish, but nothing major.”

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Posted 5 years ago

“Lovely poles great price, only disappointing part was the delay, which does happen but I was not informed of it, I had to chase to find out we’re they were and when they would arrive. Otherwise I would of said excellent”

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Posted 5 years ago

“Very responsive indeed and polite, first rail was not bent professionally at all but once photos of the result were sent a new one arrived a week later with all the bends perfect. Definitely will buy there next time.”

Pole Design 4 star review on 18th November 2019

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Posted 5 years ago

Thank you for your comments. The 1280 is a great track for any curtain weight including interlined. The reverse bends take the curtains off the glass and will let the light flood in especially on a sunny winters day!

Posted 5 years ago

“Good quality. Just what we wanted.”

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Posted 5 years ago

“Very good colour smashing”

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Posted 6 years ago

“The curtain pulls are great. The option of shorter ones would be good too. The packaging let them down though. The items were taped to a piece of wood which weighed 265g. So long as the pulls had been wrapped in a few layers of bubble wrap they’d have been fine. They can’t bend or snap. A piece of plastic pipe would be better if they needed to be sure of no damage.”

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Posted 6 years ago

“Exactly as advertised, excellent”

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Posted 6 years ago

“Pole design had exactly what I needed for dormer windows. Delivery was quick”

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Posted 6 years ago

“Order received and all as required. Thank you”

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Posted 6 years ago

“Speedy Delivery”

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Posted 6 years ago

“Good price thanks”

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Posted 6 years ago

“Quick response to e mail request for a spare part”

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Posted 6 years ago

“Would have been better if they had arrived at the time advised.”

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Posted 6 years ago

We are sorry the items were not delivered on Friday. This was due to high demand over the Festive Period. Glad to see Tuffnells have now caught up and they were delivered on Monday,

Posted 6 years ago

“Pleased with poles Work well . Here very quickly”

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Posted 6 years ago

“good, firm, holds its shape, And works well. 1 problem the clasp is difficult to keep open with one hand and attach to the curtain with the other. Answer is to hold the clasp with long nose pliers so it doesn’t keep shutting, slipping off the fingers, and bring pole to curtain ring and then releas long nose pliers.”

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Posted 7 years ago

“Good quality product, well wrapped to protect during delivery”

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Posted 7 years ago

“Competitive price for the curtain rail that I wanted. Delivery took a day longer than anticipated hence dropped to 4 stars”

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Posted 7 years ago

“I had several issues with both the pole and the fittings I bought. Very helpful after sales support sorting out the issues. Obviously it would have been better if the product had been right first time, but being great that things were sorted out without any fuss.”

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Posted 8 years ago

“A very fast, helpful and efficient service.”

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Posted 8 years ago

Pole Design is rated 4.7 based on 535 reviews