Pole Design Reviews

Name: Pole Design
Address: 44 High Street, Newport Pagnell, Buckinghamshire
Rating: 4.66

4.7 Rating 544 Reviews

92 %

of reviewers recommend Pole Design

Company Reviews

Metrics

Info

4.7

Based on 544 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pole Design:

Pole design is a leading UK curtain pole website. We specialise in bay window and made to measure poles.

Visit Website

Phone:

0345 241 1242

Pole Design 5 star review on 31st May 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very fast, helpful and efficient service.”

Helpful Report

Posted 8 years ago

“Love the product; good quality and delivered in plenty of protective packaging, would buy from here again. Only downside with service was on order, no precise delivery date was given (I think that was because this product is made to order). When I chased for a delivery date, no response received but pole arrived a few days later taking 15 days in total for delivery.”

Helpful Report

Posted 8 years ago

Thank you for your comments. Including the Easter holidays which are not counted as working days the pole was delivered on schedule - 9 working days from order. The estimated lead time for this brand is 7/10 working days as the poles are made to order. Your account was updated with a delivery date and was emailed the day before delivery. You may want to check your spam and clutter folder in case you missed the delivery notification

Posted 8 years ago

“Although I had an email to say the item was out of stock and would not be available until after 6 March, the package arrived surprisingly on 2nd March. Thank you looks great and ready for the curtain man to put it all together.”

Helpful Report

Posted 8 years ago

“Overall, very pleased. Had one small grub screw missing from a bracket fitting which was posted out straightaway. However, we needed to purchase two extra corner brackets but this company charge a flat rate postage fee which is too high for small items which could easily be posted in small jiffy back. So purchased these from another company to cut cost.”

Helpful Report

Posted 8 years ago

“Good prices. Responsive service with good delivery, on time and as promised. It was well packed. There were parts missing from my order which only became apparent when I tried to fit the pole. Karen made speedy corrections once this was pointed out.”

Helpful Report

Posted 9 years ago

“Colour a little shiny but looks good”

Helpful Report

Posted 9 years ago

“Reference Order Number 033602/1 of 30/08/2016 SIENNA 35mm dia. 360cm WHITE We assembled and erected this curtain pole yesterday. The fitting instructions made no mention of allowing for the curtain drop (in our case, to the floor) when positioning the height of the brackets nor do they mention using a spirit level to ensure that such a long pole length is horizontal. The order of tasks could be clearer. For example, for a pole in two sections one needs to join these together first and then position the centre bracket as a pivotal point to ensure both end brackets accommodate a horizontal fixing. Fixing the two pole sections securely together is crucial and requires a good deal of attention. The erected pole looks good and we plan to hang our new curtains this week! A big "thank you"" to Karen Rhodes who was particularly helpful in advising us of delivery to our home in Ireland. Yours faithfully Benjamin Newing 13 The Crescent, Weir View, Kilkenny”

Helpful Report

Posted 9 years ago

“A mix up in the order, was delayed as well. However all rectified and sorted and they expedited the delivery again at no extra cost to me. Courteous in all emails and no quibbles. Would defiantly use them again. Alison Niven”

Helpful Report

Posted 9 years ago

“I need a pole with a short profile bracket and managed to find one here. Karen was very helpful. Delivery took about a week from ordering.”

Helpful Report

Posted 9 years ago

“Excellent speedy service, decent quality poles at a good price.”

Helpful Report

Posted 9 years ago

Pole Design is rated 4.7 based on 544 reviews