Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.58

4.6 Rating 5,697 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,697 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Under An Hour

Plumbing Supplies Direct 5 star review on 5th March 2026

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item ordered payment taken then told it had been sent out for delivery. Didn’t arrive and didn’t answer email so then when I phoned I was told the item ordered was out of stock. Refund did happen quickly though so that’s one plus. Over all not a great service.”

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Posted 3 years ago

“Rubber tap washers instead of fibre washers received, needed that day so had to go out and get them. for the price it wasn't worth phoning and complaining. Two stars for prompt delivery of the wrong item.”

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Posted 3 years ago

“Express 24hr delivery from 9th. Still waiting. Will be requesting refund if it carries on.”

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Posted 3 years ago

“Unfortunately the mould spray liquid had leaked into the packaging making it rather messy to unwrap.”

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Posted 3 years ago

“Ordered nearly 2 weeks ago and still haven’t received my order”

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Posted 3 years ago

“Emailed to enquire if in stock and followed through with an order. Emailed me to confirm order completed then received a further email notifying me the item was out of stock! This has also happened before via their auction site account.”

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Posted 3 years ago

“I think that you sent me the wrong size. I ordered 1 1/2 inch but it is larger than the nut which need replacing and I cannot find a way to measure what you sent me which gives a 1 1/2 inch measurement.”

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Posted 3 years ago

“Hi can’t review as still waiting for my order to arrive which was purchased on the 7th of this month. No updates from parcelforce.”

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Posted 3 years ago

“Every time you order from this company, part of the order is missing. EVERY TIME.”

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Posted 4 years ago

“I STILL HAVE NOT RECEIVED MY FITTINGS !! COULD i HAVE A REFUND PLEASE”

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Posted 4 years ago

“Not received item too date”

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Posted 4 years ago

“Item supplied not Wirquin as per photo”

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Posted 4 years ago

“Ordered several items including 2 x 3m lengths of 15mm copper tubing. A parcel arrived quickly containing most of the items but the tubing was missing. I phoned and was told it had been damaged in transit and they would send more out. Two more days and tracking showed it still being at Parcelforce's depot. I rang again and was told they would contact parcelforce. I waited....and waited and then rang again to be told Parcelforce had not got back to them so they were sending it out again. The following day I received a delivery of.... 2 x 1m lengths of 15mm copper tubing. I tried ringing several more times but no answer. Would not recommend or use again.”

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Posted 4 years ago

“Still not received my order”

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Posted 4 years ago

“Ordered this blanking off plug mainly because the picture showed it could easily be tightened by hand and had a cross in the cap to help with fitting. The product I received was totally different and will require me to take the whole cistern to peices to fit it.”

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Posted 4 years ago

“Missing bits of the order , can you ring on 07738286590”

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Posted 4 years ago

“Not received item.”

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Posted 4 years ago

“The product I was send is not a monument spanner it is a replica! That it very disappointing and surely not right for this company to be doing this kind of thing”

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Posted 4 years ago

“Very quick dispatch , but unfortunately it’s dpd and my package has disappeared from the dpd drop point ! Emailed both but no joy, dpd automated service still says ready for collection .”

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Posted 4 years ago

“Poor I’m still waiting for it to be delivered over a week now”

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Posted 4 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,697 reviews