Plumbing Supplies Direct Reviews

Name: Plumbing Supplies Direct
Address: Coventry Road, Narborough, Leicestershire
Rating: 4.57

4.6 Rating 5,493 Reviews

89 %

of reviewers recommend Plumbing Supplies Direct

4.6

Based on 5,493 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

Plumbing Supplies Direct 5 star review on 18th February 2026

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi can’t review as still waiting for my order to arrive which was purchased on the 7th of this month. No updates from parcelforce.”

Helpful Report

Posted 3 years ago

“Correct part delivered promptly an excellent website and service”

Helpful Report

Posted 3 years ago

“Ordered from web site witch was easy to navigate”

Helpful Report

Posted 3 years ago

“Very fast delivery”

Helpful Report

Posted 3 years ago

“Extremely pleased with the service. The product was great value and arrived very quickly.”

Helpful Report

Posted 3 years ago

“Sent the wrong items. We’re no help at all”

Helpful Report

Posted 3 years ago

“A bit of a mixup on stock availability and delivery but soon sorted after a brief phone call”

Helpful Report

Posted 3 years ago

“Ordered unit showed as 'in stock' when I ordered, but a few weeks later, no sign and the tracking information offered in the receipt wasn't valid. I then emailed them which started a 'ticket' which should get me a reply generally in 24 hours. Nothing for 6 days. When attempting to check the ticket, I couldn't register using my email address as the email address was already in use, so I tried to reset the password. I apparently didn't have permission to do that. Had to use PayPal to get my refund. Now claim it's not in stock. Very poor.”

Helpful Report

Posted 3 years ago

“Fantastic service very quick delivery and a great price. will deal again Thank you 😊”

Helpful Report

Posted 3 years ago

“Ordering was easy delivery free and few days after placing the order. I was informed on progress of the order and time slot 2 hours for delivery. Price was competitive with other providers. I’ll use this provider again.”

Plumbing Supplies Direct 5 star review on 7th November 2022

Helpful Report

Posted 3 years ago

“10/10 for Plumbing Supplies Direct. Ordered several items (pump, pipe, fittings) all were delivered on time and well packaged Paul”

Helpful Report

Posted 3 years ago

“excellent product as requested”

Helpful Report

Posted 3 years ago

“Good service, very quick delivery and the price was very good”

Helpful Report

Posted 3 years ago

“Very good service and products”

Helpful Report

Posted 3 years ago

“Phoned prior to ordering to confirm that the free option was next day and that they would process and dispatch the same day as it was before the cutoff. This was confirmed and so I placed the order within a minute of hanging up the phone and received a tracking number that didnt work. I emailed them that evening to confirm the tracking number was correct hoping for a reply in the morning but never got one. The next day once the order had actually been dispatched the tracking number worked and the item arrived the following day. Slightly dissapointed when I specifically phoned to confirm it would be dispatched the same day and no response to my email.”

Helpful Report

Posted 3 years ago

“Excellent service will use again”

Helpful Report

Posted 3 years ago

“Easy to order on line and the item dispatched straight awaiting 👍”

Helpful Report

Posted 3 years ago

“Part was delivered promptly”

Helpful Report

Posted 3 years ago

“Part was delivered promptly”

Helpful Report

Posted 3 years ago

“Great service”

Helpful Report

Posted 3 years ago

Plumbing Supplies Direct is rated 4.6 based on 5,493 reviews